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Tr o u b l e s h o o t i n g
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A:
Some models of phone may offer the ability to lock your
keypad to prevent accidental use. Refer to the included
insert to see if your phone has this feature and follow the
instructions to unlock it. If your phone does not offer this
feature, or continues to read
“Locked”
, please call
Roadpost Customer Care.
Q:
I am having
problems with call quality
. What do I do?
A:
Because cellular signals travel in straight lines, hills,
mountains, tunnels, underground parking garages, extreme
weather conditions and other such interference, can affect
call quality. Check the signal strength indicator on the
phone display. If it is low, move to an area where the signal
strength is better and try your call again.
Note
: For any other questions, or additional help using your
phone, call Roadpost Customer Care. Dial +1 905 272 5665
– a free call from your Roadpost phone.
Troubleshooting
Q: I cannot receive/make calls
, my phone has
no
signal
, or my display reads
“searching”
. What do I
do?
A:
In any of these cases, there are a number of steps that
you can perform to restore service:
1.
Band Frequency selection
– Some phones may not
detect the correct band frequency automatically.
Use the instructions in the insert provided to ensure
the band frequency is set for the country you are
traveling in. (If your phone detects the band
automatically, no instructions will be provided.)
Use
900/1800
for most of Europe, Asia and Africa.
Use
1900
for North America, most of South America
and the Caribbean.
2.
Network selection
– If the cellular network you are
currently on is busy, it may prevent incoming or
outgoing calls. Follow the steps included in the insert
provided to manually change the network.
3.
Changing the phone’s line
– Some phones may
offer multiple lines for use; if your phone has
multiple lines, always use
“Line 1”
. Follow the
instructions provided in the insert to manually change
your phone’s line. (If your phone does not have
multiple lines, no instructions will be provided.)
Q:
My phone displays
“
SIM Error
”
. What do I do?
A:
If your phone displays the message
“SIM Error”
, check
that the SIM card is inserted correctly, and that the gold
surface of the SIM chip is clean. If it still does not work,
contact Roadpost Customer Care from another phone.
Q:
My phone displays
“
Locked
”
. What do I do?
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