Rinnai New Zealand
5
Operation Manual
TROUBLESHOOTING
ERROR CODES
Your Rinnai Infinity Continuous Flow water heaters has a self diagnostic capability. If a fault occurs,
an Error Code will flash on the digital monitor of your water controllers. This assists with diagnosing
the fault, and may enable you to overcome a problem without a service call. Please quote the code
displayed when enquiring about service. *Status Monitor available on Infinity 26, HD250, HD250i,
HD200, HD200i and Infinity XR20 Plus and Infinity XR26 Plus models.
In all cases, you may be able to clear the Error Code simply by turning the hot water tap OFF, then
ON again. If this does not clear the Error Code, try pushing the On/Off button OFF, then ON again. If
the Error Code still remains, contact Rinnai for advice.
No power display
When power to the water heater is disconnected the LCD of all wireless
water controllers will display as shown. Check that power is available, the
water heater is pluged in and that the power point is turned ‘on’.
SERVICE
Wired and wireless controllers, transceivers and water heaters do not contain user serviceable parts
and must only be serviced and repaired by an authorised person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to
give the best service on your Rinnai appliance. If your appliance requires service, please call 0800
Rinnai (0800 746 624). Rinnai recommends that this appliance be serviced every 3 years.
CODE
FAULT
REMEDY
Wireless water controller is ‘Out of Range’ due
to distance from transceiver or an obstruction.
Move wireless water controller or transceiver
or remove the obstruction.
-
Noticeable reduction in water flow.
Inlet water filter needs to be cleaned. Service call.
03
Power interruption during Bath fill
(Water will not flow on power reinstatement).
Turn off all hot water taps. Press On/Off twice.
10
Air intake or flue blocked.
Service Call.
11
No ignition / No gas supply.
Check gas is turned on at water heater and gas meter or cylinder.
12
Flame Failure / Low gas flow.
Check gas is turned on at water heater
and gas meter or cylinder.
Check there are no obstructions to the flue outlet.
14
Remaining Flame Safety Device.
Service Call.
16
Over Temperature Warning.
Service Call.
32
Outgoing Water Temperature Sensor Faulty.
Service Call.
33
Heat Exchanger Outlet Sensor Faulty.
Service Call.
34
Combustion Air Temperature Sensor Faulty.
Service Call.
52
Gas Modulating Valve Faulty.
Service Call.
61
Combustion Fan Failure.
Service Call.
65
Water Flow Control Faulty
(Does not stop flow properly).
Service Call.
71
Micro-processor Failure.
Service Call.
72
Micro-processor Failure.
Service Call.
Faults caused by insufficient gas supply, insufficient water supply, gas quality, water
quality, installation errors or operation errors are not covered by the Rinnai warranty.
Refer to the Warranty Conditions of your water heater manual for full warranty details.
NOTE