RETURN POLICY & REPAIRS
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Return Policy and Authorization
Before returning any product, please obtain a Return Merchandise Authorization number (RMA#) by
calling Customer Service at +61 418 622840 or e-mailing [email protected]. Include the RMA# and
information regarding the reason for the return with the returned product. Shipping costs for returns
must be prepaid by the customer. For your protection, items must be carefully packed to prevent
damage in shipment and insured against possible damage or loss. Right Weigh, Inc. will not be
responsible for damage resulting from careless or insufficient packing or loss in transit.
An RMA# must be obtained by the original purchaser before any product can be returned. Only new,
unused products may be returned. Installed, used, damaged, modified or customized products can
not be returned for credit. Credit will be issued to the original purchaser after evaluation by Right
Weigh, Inc.
Repairs/Replacements
An RMA# must be obtained before any product can be returned. Right Weigh, Inc. will evaluate
returned products at no charge. If Right Weigh, Inc. determines that the returned product is under
warranty it will repair the product or parts thereof at no charge, or if unrepairable, replace it with the
same or functionally equivalent product whenever possible. Right Weigh, Inc. will return the product
at its expense via a shipping method (carrier to be at sole discretion of Right Weigh, Inc.) equal to or
faster than the method used by the customer. Products or parts thereof not covered by warranty will
be repaired or replaced at customer expense upon authorization by the customer. Right Weigh, Inc.
will return the repaired product at customer expense via a shipping method (carrier to be at sole
discretion of Right Weigh, Inc.) equal to or faster than the method used by the customer.
