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S9922 3G/4G Router User Manual 

 

 

 

RICON: Mobile Connect Tecnology 

 

Network Check 

Step 1

 

IP configuration check

 

U

se the command of ipconfig to check whether the IP address is correctly set or added. You can enter 

DOS mode and key-in command: ipconfig, for instance: 

C:\>ipconfig 

Windows IP Configuration 

Ethernet adapter local connection: 

 

                Connection-specific DNS Suffix. : 

                Auto configuration IP Address . . .: 192.168.8.7 

                Subnet Mask . . . . . . . . . . .: 255.255.255.0 

                Default Gateway . . . . . . . . . : 192.168.8.1 

 

Step 2

 

Connectivity check 

After the configuration is completed, you can check the connectivity between it and S9922 3G Router 
by ping command. Key-in ping command in system command line: 

Summary of Contents for S9922

Page 1: ...User Manual S9922 LTE Router...

Page 2: ......

Page 3: ...ions RICON Technology FZE Addres RICON Technology FZE P O Box no 16111 Ras Al Khaimah U A E Operation office in Turkey Ahi Evran Cad No 1 Polaris Plaza Kat 6 No 32 Maslak stanbul Turkey Tel 90 212 275...

Page 4: ...d Permissions and DTU are the trademarks and logos of RICON Technology FZE Other trademarks and logos mentioned in this manual belong to other organizations related RICON Technology FZE does not own t...

Page 5: ...ion Etc This document introduced how to use S9922 and its function features Related Versions The following table lists the product versions related to this document Model Version S9922 V11 V12 V13 Org...

Page 6: ...scription Boldface The keywords of a command line are in boldface Italic Command arguments are in italics Items keywords or arguments in brackets are optional x y Optional items are grouped in braces...

Page 7: ...For example press Enter and press Tab Key 1 Key 2 Press the keys concurrently For example pressing Ctrl Alt A means the three keys should be pressed concurrently Key 1 Key 2 Press the keys in turn For...

Page 8: ...allation of S9922 LTE Router 3 10 3 1 Unpacking 3 10 3 2 How to install 3 10 3 2 1 SIM UIM card install 3 10 3 2 2 Ethernet cable connection 3 11 3 2 3 Serial port connection 3 11 3 3 Power supply 3 1...

Page 9: ...5 42 5 5 2 NAT 5 42 5 5 3 Routing 5 45 5 6 VPN configuration 5 48 5 6 1 Overview 5 48 5 6 2 VPDN configuration 5 48 5 6 3 Tunnel configuration 5 51 5 6 4 IPSec configuration 5 52 5 7 System configura...

Page 10: ...3 7 2 2 No Signal 7 3 7 2 3 Cannot find SIM UIM card 7 3 7 2 4 Poor Signal 7 4 7 2 5 Compress Protocol not match 7 4 7 3 VPN Problem 7 4 7 3 1 VPDN cannot connect 7 4 7 3 2 VPN cannot communicate 7 5...

Page 11: ...on 5 18 Table 5 8 DDNS Parameter instruction 5 21 Table 5 9 SNMP Parameter instruction 5 23 Table 5 10 M2M Parameter instruction 5 24 Table 5 11 Timing task parameter instruction 5 27 Table 5 12 Wake...

Page 12: ...emote log parameter instruction 5 60 Table 5 28 Clock Parameter instruction 5 62 Table 5 29 Account parameter instruction 5 64 Table 5 30 Network Test Parameter instruction 5 65 Table 5 31 Base inform...

Page 13: ...tion properties 4 4 Figure 4 3 Internet protocol TCP IP 4 4 Figure 4 4 Advanced TCP IP Settings 4 7 Figure 4 5 TCP IP address 4 7 Figure 4 6 Connectivity check 4 10 Figure 5 1 User identity page 5 2 F...

Page 14: ...39 Figure 5 27 Domain filter tab 5 39 Figure 5 28 MAC Filter tab 5 40 Figure 5 29 MAC Filter configuration 5 41 Figure 5 30 NAT tab 5 42 Figure 5 31 NAT rule configuration 5 43 Figure 5 32 MASQ confi...

Page 15: ...WAN status 5 70 Figure 5 62 PPPoE WAN status 5 71 Figure 5 63 Modem Status page 5 72 Figure 5 64 Routing table page 5 73 Figure 6 1 Wake up trigger setting example 6 2 Figure 6 2 Rules setting 6 3 Fig...

Page 16: ...100Mbps WAN bandwidth and up to 150Mbps Wi Fi bandwidth Plus S9922 LTE Router support three modes single module signle SIM single module dual SIM dual module dual SIM mode The unique feature of S9922...

Page 17: ...ta security and dual module online or dual module switch online ensured network availability All these technology ensured safe and reliable data transmission and minimize the probability of network di...

Page 18: ...PA UMTS 2100 1900 850MHz EDGE GPRS GSM 1900 1800 900 850MHz HSUPA HSDPA UMTS 2100 1900 900 850MHz EDGE GPRS GSM 1900 1800 900 850MHz CDMA 2000 EVDO Rev A 800MHz CDMA 2000 EVDO Rev A 800 1900MHz 1 4 Sp...

Page 19: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology...

Page 20: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology 2 Product structure About this chapter Chapter Content 2 1 Hardware S9922 LTE Router hardware 2 2 Structure Structure of S9922 LTE Router...

Page 21: ...2 LTE Router Appearance Size Table 2 1 S9922 LTE Router size Model Dimension mm Interface S9922 LTE Router 194 105 25 4 10 100Mb LAN interface 1 10 100Mb WAN interface 1 RS 232 console port RJ45 2 SMA...

Page 22: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology S9922 LTE Router appearance as Figure 2 2 Figure 2 3 shows Figure 2 2 S9922 LTE Router Figure...

Page 23: ...2 2 S9922 LTE Router accessories Accessories name Number Note S9922 LTE Router 1 pcs CD ROM 1 pcs Optional 3G LTE antenna 1 or 2 pcs According to module number inside Wi Fi antenna 1 pcs Optional GPS...

Page 24: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology 2 2 Structure Figure 2 1 Front pannel SIM1 SIM2 Figure 2 2 Back pannel ANT1 WPS CONSOLE WAN LAN RESET POWER ANT2...

Page 25: ...wer supply needs of S9922 LTE Router 3 4 Review Review 3 1 Unpacking After received the box of S9922 please unpack it and check if all accessories complete Please check Table 2 2 as reference 3 2 How...

Page 26: ...END 3 2 2 Ethernet cable connection Use Ethernet port directly connect S9922 LTE Router and computer or transfereed by a switch 3 2 3 Serial port connection When you connect S9922 LTE Router to serial...

Page 27: ...data transmission is with the same order Do not insert any other RJ45 cable into console port otherwise router may work abnormal 3 3 Power supply In order to get high reliability S9922 LTE Router ada...

Page 28: ...ower 14s router RUN solid light means router system works ok After connect power 25s NET solid light means router found the module After connect power 25s NET blinking quickly means router start to di...

Page 29: ...uter they show how S9922 LTE Router works Table 4 1 LED instruction LED name Status RUN Solid light system normal Dark system abnormal or during booting WAN Solid light connect ok Blinking data sendin...

Page 30: ...could specify a static IP or DHCP get IP for your computer Static IP Step 1 Click start control panel find Network Connections icon and double click it to enter select Local Area Connection correspond...

Page 31: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Step 3 Change or add a IP 192 168 8 on your computer...

Page 32: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 4 2 Connection properties Figure 4 3 Internet protocol TCP IP...

Page 33: ...l temporarily interrupts the communication between the computer under configuration and LAN and the specific parameter configuration is shown as below IP address 192 168 8 indicates any integral betwe...

Page 34: ...ress 192 168 8 1 Login name admin Login password admin Advanced configuration If you don t want to interrupt local PC LAN communication and configure S9922 Router when the former network configuration...

Page 35: ...nology Figure 4 4 Advanced TCP IP Settings Click the Add A button under the IP address R and fill in the IP address that you want to add Figure 4 5 TCP IP address After the configuration is completed...

Page 36: ...puter connects with Internet through original local network configuration If Internet is accessed through original local network the default gateway setting does not need to be modified if S9922 Route...

Page 37: ...key in command ipconfig for instance C ipconfig Windows IP Configuration Ethernet adapter local connection Connection specific DNS Suffix Auto configuration IP Address 192 168 8 7 Subnet Mask 255 255...

Page 38: ...Router User Manual RICON Mobile Connect Tecnology Figure 4 6 Connectivity check By now it means that the configuration computer has been connected to the router You can carry out configuration operati...

Page 39: ...ction of router like timing operation link backup etc 5 4 Security Security setting of S9922 5 5 Forward NAT DMZ setting 5 6 VPN PPTP L2TP IPSec GRE setting 5 7 System Updating maintain 5 8 Status Rou...

Page 40: ...ser name and password when log in for the first time User name admin Password admin END 5 2 2 Network config Network connection config including LAN WAN cellular network Wi Fi optional parameter switc...

Page 41: ...character IP1 4 Divide sub network those sub net could communicate Manual input Format A B C D Mask IP1 default 192 168 8 1 24 Step 4 Single click save icon done After change the LAN IP if page has no...

Page 42: ...et gateway DNS etc DHCP DHCP get IP address PPPoE PPPoE dial to get IP usually you need connect to a ADSL modem Step 4 Single click save icon END Modem S9922 Router core function connect Internet by c...

Page 43: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 4 Modem window Step 3 Operation add 1 Single click add window shows like below Figure 5 5 Modem page 2 Input suiable parameter...

Page 44: ...such option Interface Name Interface name to identify this interface WORD type up to 12 characters APN APN provided by local ISP usually CDMA EVDO network do not need this parameter WORD type up to 6...

Page 45: ...lenge Handshake Authentication Protocol Based on MPPE Disable Negotiation MS2 CHAP MS CHAP second version Disable Negotiation EAP PPP Extensible Authentication Protocol Disable Negotiation Compress ne...

Page 46: ...umber of bytes of the maximum transfer unit by PPP interface sometimes financial data has request on this Value area 128 16364 byte MRU the number of bytes of the maximum receive unit by PPP interface...

Page 47: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 6 Single module single SIM dual module dual SIM Figure 5 7 Single module dual SIM...

Page 48: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 8 Advanced setting 3 Single click save icon to finish...

Page 49: ...several network parameter and switch between them to achieve multiple Teloecom operator backup This function also could switch VPN setting for example when modem 1 online it connect VPN 1 modem 2 onl...

Page 50: ...one time when it check failed next rule start running For disabled rule all related interface also disabled Enable Disable Basic settings Rule name Name value decided running order Value area 0 9 Inte...

Page 51: ...od If state router will check link state If ICMP router will ping the ICMP IP address to check DropDownList state icmp This function is control how the router online offline and use which modem to onl...

Page 52: ...ASQ Default Gateway do not suggest to change DropDownList gateway route Default route Default route DropDownList Gateway If default route is wan static IP need specify gateway and DNS Example 192 168...

Page 53: ...ld backup hot backup means the backup link will always connected so switch time is less but cost extra flow fee Step 1 Login S9922 WEB GUI Step 2 Single click network Link Backup Figure 5 12 Link Back...

Page 54: ...seconds Backup least time Router will work on backup link time at least this setting time This setting prior to Main Steady time Value area 1 65535 Units seconds Main link No use when interbackup Dro...

Page 55: ...ot link to destination address Usually LCP is used to avoid this Besids LCP S9922 4G router can use another more reliable checking way ICMP which check the link by PING When abnormal link is checked t...

Page 56: ...o enable or disable ICMP check rules multiple rules can be used simultaneously and one specific rule can be disabled Button Enable Disable Basic Config Rule Name ICMP Check rule name just to distingui...

Page 57: ...ase of this the subnet address should be the source address of PING and then the host machine of the subbet can be linked by PING DropDownList none br0 modem modem2 Default is none which means there i...

Page 58: ...CMP check rule If ICMP is normal ICMP packet is sent at normal interval When abnormal packet will be sent continuously at failed interval If destination address cannot be linked and checking times rea...

Page 59: ...tep 3 Comfigure DDNS parameter Table 5 8 DDNS Parameter instruction Parameter Details Operation DDNS Service Set whether enable DDNS service function Button Enable Disable Basic Config Service Provide...

Page 60: ...e domain of the DDNS service provided by the service provider Normal WORD type max 64 byte Update Interval Set the interval of the DDNS client obtains new IP suggest 240s or above Value area 120 86400...

Page 61: ...on Parameter Details Operation SNMP service To enable or disable SNMP service Options Enable Diable Basic Config Port SNMP port suggest to be default port161 Value area 1 65535 Default 161 Community C...

Page 62: ...ter patch upgrading firmware upgrading parameter configuration monitor the network strenghth time delay flow Its configuration is as follows Step 1 Log on WEB GUI of S9922 4G Router Step 2 Click Appli...

Page 63: ...ea 1 65535 Unit seconds Retry Times There is a retry mechanism for package exchange between router and M2M platform When exchange times reach retry times router will judge the exchange fails and usual...

Page 64: ...cnology Step 1 Log on WEB GUI of S9922 4G Router Step 2 Click Applications M2M to open M2M configuration tab Figure 5 18 Timing configuration Step 3 To add a timing task pls click Add Figure 5 19 To a...

Page 65: ...matically redial during the configured time period Modem will be offline no dialing for other time Drop DownList options modem online modem2 online reboot custom if select custom schedule will be show...

Page 66: ...action task Value area 1 65535 Unit minutes Step 5 Single click save icon to finish Timing configuration When range is selected NTP shall be enabled when interval is selected no such requirement For N...

Page 67: ...fter finish basic setting parameter click save to save it in the flash memory Table 5 12 Wake up Parameter instruction Parameter Details Operation Wake up service To enable or disable the service Opti...

Page 68: ...et offline once time reaches the configured time commencing from online time idle means if idle no data transmission time is as long as the configured time the router will get offline DropDownList opt...

Page 69: ...ays online To get the router offline pls choose actions to trigger offline online time in wake up will affect other functions like SIM switch network backup task management So when users set wakeup pa...

Page 70: ...Tecnology Figure 5 21 DTU configuration Step 3 Configure DTU parameter Table 5 13 DTU Parameter instruction Parameter Details Operation DTU Service Visit the router on web Enable Disable DTU service...

Page 71: ...k data Server IP or Domain Server IP or Domain of TCP IP connection Input IP or domain Server Port The center side TCP IP connection server port Input port number Connect Interval The interval DTU ret...

Page 72: ...14 GPS Parameter instruction Parameter Details Operation GPS Service Visit the router on web Enable Disable GPS service Work Mode Connection mode Client mode Product Mark Mark device with this ID Add...

Page 73: ...filter 5 4 2 configuration IP Filter IP filter refers to judgement whether to allow router to faward the data according to filter rules thus to manage internet surfing of PC in LAN IP filter is used t...

Page 74: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 24 IP filter Basic type Figure 5 25 IP Filter Expand type...

Page 75: ...this package pass Drop firewall will drop this package Select Accept or Drop Protocol To set data communication protocol for Basic type TCP UDP ICMP or ALL can be selected For Expand type TCP or UDP...

Page 76: ...ustom in Destination type in Basic Format A B C D type Wildcard Bits To set the wildcard bits of data receiving end only for custom in Destination type in Basic Format A B C D type Destination Port To...

Page 77: ...websites cannot be visited Click White list to activate it Step 3 Click ADD to add a new domain filter rule and configure domain filtering parameter Figure 5 27 Domain filter tab Table 5 16 Domain Fi...

Page 78: ...cklist rules in blacklist cannot visit router other MACs can visit router Whitelist rules in whitelist can visit router other MACs cannot visit router Forward configuration Action To activate MAC forw...

Page 79: ...format XX XX XX XX XX XX Default Action Default actions of the rule Can be accept or Drop Accept to accept all packages from this MAC Drop to drop all packages from this MAC To choose accept or Drop F...

Page 80: ...4G Router includes NAT Routing dynamic routing RIP OSPF optioanal and QoS optional 5 5 2 NAT NAT configuration rule NAT stands for Network Address Translation DMZ for Demilitarized Zone Step 1 Log on...

Page 81: ...SQ for the rule Choose NAT Chain NAT Type Choose from DropDownList srcnat Source Network Address Translation router will convert source address of package into configured address of NAT dstnat Destina...

Page 82: ...ess of LAN PC of NAT forwarding e g 192 168 8 1 Replace port When choose TCP or UDP Replace port needs to be configured for port of TCP or UDP Value area 1 65535 Step 5 Single click save icon to finis...

Page 83: ...and external network eth0 use eth0 interface as commucation address between rouer LAN and external network Select from DropDownList Step 5 Single click save icon to finish DMZ demilitarized zone when...

Page 84: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 33 Routing tab Step 3 Click Add to add a new static routing rule Figure 5 34 Static Routing configuration...

Page 85: ...DropDownList When select static route for Route Type Network To set destination adderss and netmask of static route Format A B C D M Gateway type To set the gateway of static route including Interface...

Page 86: ...ute Static IP interface DropDownList Gateway Need to input IP address when static IP is selected for gateway type Format A B C D M Priority Priority of policy route the lowerpriority No is the higher...

Page 87: ...ON Mobile Connect Tecnology See 5 2 1 Login WEB GUI Step 2 Click VPN VPDN to open VPDN tab Figure 5 36 VPDN configuration Step 3 Click Add to add a new VPDN rule Figure 5 37 VPDN rule configuration St...

Page 88: ...wnList cannot be modified after save Service IP or Domain IP or domain of server to be visited To input the IP or domain of server to be visited Username Username of server to be visited To input the...

Page 89: ...Click VPN Tunnel to open Tunnel tab Step 3 Click Add to add a new tunnel Figure 5 39 Tunnel configuration Step 4 Configure Tunnel rule parameter Table 5 23 Tunnel rule parameter instruction Parameter...

Page 90: ...interface is selected in interface type Choose any connected interface as exeternal interface Select from DropDownList Local extern IP This paremeter need to be set if static IP is selected for inter...

Page 91: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 40 IPSec tab Step 3 Click Add to add a new IPSec rule There are 3 phases for IPSec configuration 1 Phase 1 parameter...

Page 92: ...ils Operation Basic Settings Select To select which phase of IPSec phase 1 phase 1 or phase IPSec Select Phase 1 Policy Name Name of phase 1 mainly to match phase IPSec To input the name of phase 1 Ca...

Page 93: ...r side IKE Lifetime Life time of IKE key Value area 120 86400 Unit second Group Name Select group Select from DropDownList DPD Service To enable DPD service To click Enable DPD Delay To set DPD check...

Page 94: ...ngs Select To select which phase of IPSec phase 1 phase 1 or phase IPSec Select Phase 2 Policy Name Name of phase 2 mainly to match phase IPSec To input the name of phase 2 Cannot be changed after sav...

Page 95: ...e IPSec SA key life time Value area 120 86400 Unit second Transport Mode Supports tunnel transport and auto Select from DropDownList Local Subnet Set local subnet No need to set for transport mode onl...

Page 96: ...hase1 Select from DropDownList Match Phase2 To select a matching name of phase2 Select from DropDownList Destination IP or Domain counterpart IPSec server IP or domain Input counterpart IPSec server I...

Page 97: ...re upgrading and other maintenance 5 7 2 Local Log Step 1 Log on WEB GUI of S9922 4G Router Step 2 Click System Local Log to open Local Log tab Figure 5 44 Local Log tab Step 3 Select type of Local Lo...

Page 98: ...7 3 Remote Log Step 1 Log on WEB GUI of S9922 4G Router Step 2 Click System Remote Log to open Local Log tab Figure 5 45 Remote Log tab Step 3 Configure Remote Log parameter Table 5 27 Remote log para...

Page 99: ...ogy A software tool Syslog is use to receive remote log in server Syslog can be downloaded at website of RICON www riconmobile com END 5 7 4 Clock Step 1 Log on WEB GUI of S9922 4G Router Step 2 Click...

Page 100: ...Select NPT or Manual When select NPT in Time Synck Type NPT Server IP or Domain IP or domain of NTP server Select from DropDownList NPT Server Backup Backup NPT server Manual input server domain or IP...

Page 101: ...07 01 01 Step 4 Single click save icon to finish END 5 7 5 Account Accout is to change username password change web port and forbide other users to visitingthe router Step 1 Log on WEB GUI of S9922 4...

Page 102: ...ing user name Old password Current password To input current PW New Username New username Manual input max 64 word type New Password New password Manual input max 64 word type New password again To co...

Page 103: ...h destination Table 5 30 Network Test Parameter instruction Parameter Details Operation Destination To input IP address or domain to be tested Input IP address or domain to be tested Ping To use Ping...

Page 104: ...reset to factory setting In upgrading don t close the page Upgrading files is suggested not to exceed 6MB If larger than 6MB pls use CFE MINI WEB update Step 3 Click Browse to select upgrading file a...

Page 105: ...ick Import to resume the configuration as the configuration file Click Export to export configuration file and save it in local PC After inport router will reboot automatically Key if key is input whe...

Page 106: ...of S9922 router 5 8 2 Base Information Step 1 Log on WEB GUI of S9922 4G Router Step 2 Click Status Base information to open Base Information tab Figure 5 51 Base Information tab Table 5 31 Base infor...

Page 107: ...2 LAN Parameter instruction Parameter Details Operation LAN status To shown current LAN interfaces status IP address To show the LAN IP address Subnet Mask Subnet mask of LAN interface MAC address To...

Page 108: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 5 53 Static IP WAN status Figure 5 54 DHCP WAN status...

Page 109: ...rent WAN type Local IP To show the local IP of WAN interface Subbet mask To show the subnet mask MAC address To show the MAC address of the router PPPoE for WAN type Statas To show the link status of...

Page 110: ...nstruction Parameter Details Operation Modem Select To show the current modem name Up tome To show the current on line time of the modem Unit second Modem Status To show the Router s status to link to...

Page 111: ...Address To show the external network IP address which the router links DNS To show which DNS router is using SIM Status Status of current SIM 5 8 6 Routing Table Step 1 Log on WEB GUI of S9922 4G Rout...

Page 112: ...on RESET button is on the rear panel and next to power interface This button can be used when the router is in use or when the router is turned on Three are 3 functions to press RESET button when the...

Page 113: ...Timing Task Set Timing task on S9922 router 6 1 Overview S9922 Router commonly used function includes wake up parameter switch VPN Etc 6 2 Awake function Typical case S9922 LTE Router support wake up...

Page 114: ...setting after router power on if there are data trigger or you could call SMS SIM1 or SIM2 number from 8618888888888 to tigger corresponding SIM online ed modem will dial online After 3600s router wil...

Page 115: ...ter select function when working modem disconnect or works abnormal router will switch to another SIM swiftly according to the rule you set And ensure the network availability Parameter Select Let us...

Page 116: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 6 3 parameter select setting 1...

Page 117: ...his case 8 8 8 8 after 3 times failure router will switch to modem2 and dial online works again 6 4 VPN Introduction VPN virtual private network a technology based on Internet now S9922 LTE Router sup...

Page 118: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Parameter Setting Figure 6 5 IPSec Phase 1 Figure 6 6 IPSec Phase 2...

Page 119: ...onnect each other by IPSEC and ping peer subnet you could check status by click view button Figure 6 8 IPSec status ping 192 168 99 1 I 192 168 86 1 PING 192 168 99 1 192 168 99 1 from 192 168 86 1 56...

Page 120: ...ill operate reboot online command Etc Easier the customer operation I assume set the router online at certain time and keep a moment then reboot every 24 hours You could set like below Figure 6 9 Timi...

Page 121: ...S9922 3G 4G Router User Manual RICON Mobile Connect Tecnology Figure 6 11 router off line Figure 6 12 router reboot...

Page 122: ...ble problem during dialing and how to handle them 7 3 VPN Possible problem when connecting VPN 7 4 WEB config problem config problem Possible WEB config problem and how to handle them 7 1 Hardware Fai...

Page 123: ...nection Phenomenon LAN LED dark cannot visit router WEB GUI Possible Reason Etherenet cable connection problem Ethernet cable damage PC end network card abnormal Solution Re connect Ethernet cable Cha...

Page 124: ...d Recharge SIM card Change to suitable power supply Change Modem setting please check relared chapter 7 2 2 No Signal Phenomenon S9922 Router modem status show no signal Possible Reason Antenna connec...

Page 125: ...connect wrong Area signal weak Solution Check the antenna and re connect it Contact Telecom Operator to confirm signal problem Change to high gain antenna 7 2 5 Compress Protocol not match Phenomenon...

Page 126: ...ady connect but cannot communicate Possible Reason Router table config wrong VPN peer server config wrong Solution Add related Router table Check VPN peer server setting 7 3 3 Router can communicate b...

Page 127: ...e power supply Ask technical support for suitable firmware Power off during updating router please make sure power supply normal 7 4 2 Backup setting problem Phenomenon Router import backup setting fa...

Page 128: ...h please change then update again If firmware version format do not match please change then update again If power off during updating please update again 7 4 5 Update failure in WEB GUI Phenomenon Up...

Page 129: ...ter power on push and hold RESET button over 10 seconds then release then re power on router router will back to factory mode Username Password both admin but patch will reserve When router is power o...

Page 130: ......

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