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Ricoh Streamline NX, Technical Bulletin

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Ricoh Streamline NX Technical Bulletin Download Page 44

 

T

echnical

 

B

ulletin 

PAGE: 2/17

 

Model: 

Streamline NX v2

 

Date: 

5-Dec-13

 

No.: RD639012 

 

 

 

 

 

GlobalScan NX 

V2.x

 

Streamline NX

 V2.x

 

Setup guide for Product Modification 

Request 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dec, 2013 

Solution Support Department 

Technology Innovation Center 

Business Solutions Group 

Ricoh Company LTD 

Important 

Please obtain the correct patch before this setup is performed. 

 

Summary of Contents for Streamline NX

Page 1: ...e Available The firmware can be updated via RFU or SD card Not available The firmware can only be updated via SD card Version Modified Points or Symptom Corrected 2 6 2 Application versions included i...

Page 2: ...overwrite installation of SPM S is performed 3 Report Generator s schedule function does not work after upgrading from v2 6 0 to v2 6 1 The schedule function for synchronization and sending e mails do...

Page 3: ...E for Hybrid Mode SOP Optimized Mode can only have scan projects on SFM Home in v2 6 0 In v2 6 1 SFM E for Hybrid Mode SOP Optimized Mode can have additional projects on SFM Home Improved login screen...

Page 4: ...om the SPM E side This setting can be configured in the SPM S Web UI parameter settings The default setting is Do not Perform Administration Manager An error notification appears when a prohibited cha...

Page 5: ...before the timer count for waiting additions become zero It may not be possible to close dialog boxes when using the Send To RightFax service plug in and Required Manual Entry Confirmation is enabled...

Page 6: ...uct DVD A Client tool can be downloaded in firmware download site Supported models Support for the following new models has been added Model MET C2abcdeyz Compatible mode Hybrid mode 1 Model LE C1b Co...

Page 7: ...ngs for both the start and end time of the Quota period Line breaks in the message confirmation dialogue differs between report deletion and report schedule deletion The value of the decimal part of a...

Page 8: ...the SFM AdminTool Simplified Chinese text cannot be recognized in searchable PDFs created by the PDF Converter Enhanced filter The PDF Converter Enhanced filter fails to create searchable PDFs that in...

Page 9: ...ertificate for the SSL connection per device If the certificate is not imported into ADM the SSL connection will fail Because devices that support the Air Print function have been released from ADM v2...

Page 10: ...2 5 0 0 2 5 0 0 SDK Application 2 5 0 0 For MFP 2 5 0 0 For LP 2 5 0 0 For MFP 2 5 0 0 For MFP LP Supported models Support for the following new models has been added Model Z P2 Regarding which model...

Page 11: ...ir PKI card Client Tool End to End Encryption Store in SPM Server This can be used in situations where customers want to use SPM S for secure print management and require the encryption of jobs sent f...

Page 12: ...Precondition chart for SLNXv2 4 0 xlsx file for detailed information Supported Quota Group Management and Zero Count Stop function This function provides quota group management and applies the zero c...

Page 13: ...os authentication set as ON SPM E requires the PKI module when Kerberos authentication is set as ON Refer to the Precondition chart for SLNXv2 4 0 xlsx file for detailed information Desktop Client Pri...

Page 14: ...ld occasionally stall when installing SPM HDD v2 2 0 0 to Methis devices If access failed when attempting to send print data the jobs remained in the DB with a Jobstatus 2 status When there are multip...

Page 15: ...nvalidation SPM S load reduction for preventing 452 error Double delete log registration invalidation SPM S load reduction for preventing 452 error 2 3 0 Application versions included in this release...

Page 16: ...policy applied Once an administrator adds a new device to the device group the policy will be applied automatically When ADM starts to apply a Device Preference policy a Device Software policy mainten...

Page 17: ...n server Secondary PIN support Card authentication PIN Round Robin Authentication using DNS External Keyboard function Count interval value of account interval for LP was added in AAM Embedded setting...

Page 18: ...ort if the direct port receives several print jobs at the same time there is a possibility that the print data will become corrupted In SPM E v2 2 0 if the MFP language setting is set to a language no...

Page 19: ...actual change Supported None Fixed Administration Manager ADM cannot apply the SFM S template displaying Device Busy error Authentication and Accounting Manager Unable to output department and cost c...

Page 20: ...lient Tool Client accounting using client software Rule based printing using client software Delegation Printing Dynamic using client software Client Secure Print using client software Scan and Fax ma...

Page 21: ...rint CAD data with the PCL driver on 64 bit OS because of OS internal cache Unable to perform secure print when a model specific PCL driver is used Printing using SPM S Direct Port may result in Opera...

Page 22: ...ntain chart image When RG outputs a reports with a name that already exists suffixes are appended without increasing RG creates a temporary folder for installation before the installation is actually...

Page 23: ...e not removed during uninstallation on Windows 2003 Pressing the Apply button triggers unexpected screen closing in Administration Manager Key input tones do not work during a user s PIN number input...

Page 24: ...vice Configuration Template Authentication and Accounting Manager 2 0 0 0 Supported Support for new models has been added MT C5 SH P1 and Li MF1 LPs now support installation of and authentication usin...

Page 25: ...equires a reboot after batch configuration SP Manager now displays more detailed error messages on the device s operation panel SP Manager s operation panel layout has been revised Update the Java VM...

Page 26: ...edirector Table Replacement filters can be overwritten in multi thread multi job environment Others OCR engine has been changed SFM ConfigUtil is bundled with installation program A software button ap...

Page 27: ...er or the UpdateTool not SLNX Administration Manager 3 Disabling the device s STR mode turn SP5 191 001 to 0 is recommended because of the current device limitation described in section 3 below 1 11A...

Page 28: ...DK application distribution failure Workaround either 1 Configure the device s Java VM stack size to 256 KB BEFORE Java VM distribution 2 If the problem occurs Configure the device s Java VM stack siz...

Page 29: ...NX SDK Application Installation for Li MF1 From Solution Support Department Prepared by Masaaki Horikoshi Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit rec...

Page 30: ...PAGE 2 7 Streamline NX SDK Application Installation for Li MF1 July 2012 Solution Support Department Service and Support Center Global Marketing Group Ricoh Company LTD...

Page 31: ...on and Accounting Manager and Secure Print Manager are supported Scan and Fax Manager is not supported The list of functional difference is attached to the Administrator s guide NOTE As a workaround f...

Page 32: ...n be performed via the Li MF1 Web UI The interface is almost the same as the standard Streamline NX but the available settings are based on Streamline NX v1 2 To open AA Manager or SP Manager select A...

Page 33: ...ndard SDK application Username admin Password password Step2 Open SPM s System Configuration and input the corresponding Secure Print Manager s address and port Step3 A device reboot is required in or...

Page 34: ...FTP Step 3 Select Settings Security Edit Security Setups Access Control Apply a security template for each feature Keyboard Setting By default the Li MF1 software keyboard shows a button to allow Russ...

Page 35: ...achment Step 1 Turn off the MFP Step 2 Attach a card reader to the USB port Step 3 Reboot the MFP SPM S Configuration Step 1 Install a printer driver on the SPM server using the SPM External Port Impo...

Page 36: ...nual revision Retrofit information Tier 2 Summary Streamline NX v2 1 1 or later supports Hardware Logout Button Button 9 Login Logout on the operation panel Required Firmware Versions Please refer to...

Page 37: ...updated via RFU or SD card Not available The firmware can only be updated via SD card Version Modified Points or Symptom Corrected 1 0 1 Fixed Devices are not rebooted properly after ADM Device Prefe...

Page 38: ...e built in copy application Streamline NX v2 0 or later supports Built in application buttons which allows users to move to the device s built in printer document server fax and built in scanner appli...

Page 39: ...will be displayed as shown above 11A or later models have a hardware Home button which provides the same functionality Guest Login Button This button allows user to login to the device without the use...

Page 40: ...ava VM V C2 AL C1 AL C1 5 R C5 07A R C5 5 AT C2 AP C2 08S Di C1 08A MT C4 Not Supported 09A V C3 D0815760G Ver 1 06 D0815453D Ver 1 05 D0815456B Ver 1 05 D0815451B Ver 1 04 D0815792H Ver 7 17 04 AT C2...

Page 41: ...ns except the software copy button Model System Copy Operation Panel NA EU TWN AA Operation Panel CHN Language Install Device Java VM V C2 AL C1 AL C1 5 R C5 07A R C5 5 AT C2 AP C2 08S Di C1 08A MT C4...

Page 42: ...the firmware release information for the PrintReleaseStation Version Program No Effective Date Availability of RFU 2 2 0 0 D6399902B November 2013 production Not available 2 1 2 0 D6399902A July 2013...

Page 43: ...NX V2 x Setup guide for Product Modification Request Prepared by Seizoh Uchiyama From Solution Support Sect Solution Support Dept Classification Troubleshooting Mechanical Paper path Product Safety Pa...

Page 44: ...639012 GlobalScan NX V2 x Streamline NX V2 x Setup guide for Product Modification Request Dec 2013 Solution Support Department Technology Innovation Center Business Solutions Group Ricoh Company LTD I...

Page 45: ...3 17 Model Streamline NX v2 Date 5 Dec 13 No RD639012 Operation flow for Product Modification Request Operation Flow 0 Check the customer environment P 5 Check 1 GlobalScanNX StreamlineNX PC applicati...

Page 46: ...tom C The Image Correction filter process is successful and the job is delivered However The scanned page s is sent together with another job s page s as a job Occurrence Conditions There is a possibi...

Page 47: ...lem occurs The default value of number of processing threads is the following Fax job s 1 Other job s 2 GSNX or SLNX which deliver the jobs from both Fax and scanning is target of this problem even if...

Page 48: ...Important Product Modification Request target is as follows GlobalScan NX Server Edition from v2 0 0 0 to v2 1 3 0 native 64 bit Streamline NX from v2 0 0 0 to v2 1 2 0 native 64 bit Note This proble...

Page 49: ...t is the server edition or not For details please see below Important Product Modification Request target is GSNX server edition This problem does not occur when using GSNX serverless edition How to c...

Page 50: ...p in the GlobalScanNX StreamlineNX Scan and Fax Manager AdminTool 1 Open GlobalScanNX StreamlineNX AdminTool and open Maintenance Settings Maintenance and select the slot delivery service 2 Select the...

Page 51: ...639012 5 Collect the backup Select the backup data and click the Download button 6 If the customer needs a password to protect the backup please enter the password and click the OK button If the custo...

Page 52: ...Technical Bulletin PAGE 10 17 Model Streamline NX v2 Date 5 Dec 13 No RD639012 7 Save the backup file 8 Check the following screen and backup file...

Page 53: ...for GlobalScan NX 2 You use the following 64 bit OS Windows Server 2008 R2 Windows Server 2012 Note An environment with GlobalScan NX 32 bit or Streamline NX 32 bit installed to a 64 bit OS does not m...

Page 54: ...2 Date 5 Dec 13 No RD639012 Manager GlobalScan NX Streamline NX 4 If Internet Information Services IIS is used for the web server launch Internet Service Manager and stop IIS IIS 7 5 8 0 4 1 Right cli...

Page 55: ...is unnecessary if Built in Web Server is being used as the web server 5 Copy ImageCorrectionPatch zip to the customer server 6 Extract ImageCorrectionPatch zip and double click setup exe in the Image...

Page 56: ...k the Next button 9 Click the Finish button 10 Log in to the GlobalScan NX AdminTool or StreamlineNX Scan and Fax Manager and start the delivery service as Running If delivery Service Status is Suspen...

Page 57: ...th For example GlobalScan NX Installation path Ricoh GlobalScan Uninstaller C ProgramFiles Ricoh GlobalScan Uninstaller Streamline NX Installation path Streamline NX SFM Uninstaller C ProgramFiles Str...

Page 58: ...ication name GSNX or SLNX Lock Code for the server where the GSNX or SFM PC application is installed Reimbursement will not be accepted if the above information is missing 1 Double click the GlobalSca...

Page 59: ...e following steps 1 Overwrite the GlobalScanNX Scan and Fax Manager on the previous version 2 Delete the Option properties file in the following GlobalScanNX or Streamline NX path Folder Path For exam...

Page 60: ...4 production Not available 2 2 0 0_ 2 D6399901E January 2014 production Not available 2 2 0 0 D6399901D December 2013 production Not available 2 1 2 0 D6399901C July 2013 production Not available 2 1...

Page 61: ...00 IPSiO SP C420 Pro C900S C720S Pro C901S imagio MP 2550 2550B imagio MP 3350 3350B imagio MP 4000 4000B imagio MP 5000 5000B imagio MP C2200 imagio MP C2800 imagio MP C3300 imagio MP C4000 imagio MP...

Page 62: ...C2051 SP Aficio MP C2551 SP Aficio MP C300 Aficio MP C3001 Aficio MP C3501 Aficio MP C400 Aficio MP C4501 Aficio MP C4501A SP Aficio MP C5501 Aficio MP C5501A SP Aficio MP C6501 Aficio MP C7501 Aficio...

Page 63: ...1 Aficio MP 4002 Aficio MP 5002 Aficio MP 6002 Aficio MP 7502 Aficio MP 9002 Aficio MP C3002 Aficio MP C305 Aficio MP C3502 Aficio MP C4502 Aficio MP C4502A SP Aficio MP C5502 Aficio MP C5502A SP Afic...

Page 64: ...P 401 SPF SP 4510SF MP 401 SPF SP 4520DN SP 6410 SP 6420 SP 6420M SP 6430 SP 6430M SP 6430DN SP 6440 SP 6440M SP C331 SP C332DN SP C333 SP C334DN V11 28 03 CVM Package rxopCVM11 28 03v2 zip Support mo...

Page 65: ...C440DN V12 12 06 CVM Package rxopCVM12 12 06v2 zip Support models MP C401 V12 15 03 CVM Package rxopCVM12 15 03v1 zip Support models MP C306Z SP MP C306Z SPF Pro C7100 Pro C7100X Pro C7100S Pro C7100S...

Page 66: ...1 12 or later MPC3002 MPC3502 10 20 05 or later 2 13 or later 1 11 or later MP C6502 MP C8002 11 26 04 or later 1 13 or later 1 08 or later MPC305 10 20 05 or later 4 07 or later 1 11 or later MP6002...

Page 67: ...Aficio MP C5000 Aficio MP C6000 Aficio MP C7500 Aficio MP W5100 Aficio MP W7140 Aficio SP 8200DN Aficio SP C420DN IPSiO SP 8200 IPSiO SP C420 Pro C900S C720S Pro C901S imagio MP 2550 2550B imagio MP...

Page 68: ...501 imagio MP 9001 9001T V7 23 00 CVM Package rxopCVM7 23 00v1 zip Support models Aficio MP 2352 Aficio MP 2852 Aficio MP 3352 Aficio MP C2051 SP Aficio MP C2551 SP Aficio MP C300 Aficio MP C3001 Afic...

Page 69: ...xopCVM7 24 00v1 zip Support models Aficio SP 5200S 5210SF 5210SR V10 23 01 CVM Package rxopCVM10 23 01v1 zip Support models Aficio MP 2001 SP Aficio MP 2501 SP Aficio MP 301 Aficio MP 4002 Aficio MP 5...

Page 70: ...01 V11 26 04 CVM Package rxopCVM11 26 04v1 zip support model SP 4510 4520 SP 6430 V11 28 03 CVM Package rxopCVM11 28 03 zip Support models Aficio SP C730DN IPSiO SP C730 IPSiO SP C731 MP C6502 SP MP C...

Page 71: ...100S Pro 8100S Pro 8110S Pro 8110S Pro 8120S Pro 8120S imagio MP 2553 imagio MP 3353 V12 09 07 CVM Package rxopCVM12 09 07v1 zip Support models SP C440DN V12 11 04 CVM Package rxopCVM12 11 04v1 zip Su...

Page 72: ...ter C2003 C2003Z C2503 C2503Z 11 26 04 or later 1 10 or later 1 05 or later MPCW2200 10 20 05 or later 1 07 or later 1 04 or later MP2553 MP3353 MP3053 11 26 04 or later 1 13 or later 1 12 or later MP...

Page 73: ...P 8200DN Aficio SP C420DN Pro C900S C720S Pro C901S V5 19 00 rxopCVM5 19 00v1 zip Aficio MP 6001 Aficio MP 7001 Aficio MP 8001 Aficio MP 9001 Aficio SP 4210N Aficio SP 6330N Aficio SP C820DN Aficio SP...

Page 74: ...4002 Aficio MP 5002 Aficio MP 6002 Aficio MP 7502 Aficio MP 9002 Aficio MP C3002 Aficio MP C305 Aficio MP C3502 Aficio MP C4502 Aficio MP C4502A SP Aficio MP C5502 Aficio MP C5502A SP Aficio MP CW220...

Page 75: ...er s JavaVM update function Please see the standard Java VM release notes for a list of changes Fixed It appears as if SLNX has disappeared from the device because the Java VM platform cannot boot Cor...

Page 76: ...h Pro 1107EX Ricoh Pro 1357 Ricoh Pro 1357EX Ricoh Pro 907 Ricoh Pro 907EX V7 22 00 rxopCVM7 22 00 zip Aficio MP 2352 Aficio MP 2852 Aficio MP 3352 Aficio MP C2051 SP Aficio MP C2551 SP Aficio MP C300...

Page 77: ...5002 Aficio MP 6002 Aficio MP 7502 Aficio MP 9002 Aficio MP C305 Aficio SP 8300DN Aficio SP C830DN Aficio SP C831DN V11 17 01 rxopCVM11 17 01v2 zip Aficio SP C730DN SP 4500 SP 4510 SP 4510DN SP 4510S...

Page 78: ...ase see the standard Java VM release notes for a list of changes Important The problem with SDK application configurations disappearing after the device Java VM is updated has been fixed in the follow...

Page 79: ...2352 Aficio MP 2852 Aficio MP 3352 Aficio MP C2051 SP Aficio MP C2551 SP Aficio MP C300 Aficio MP C3001 Aficio MP C3501 Aficio MP C400 Aficio MP C4501 Aficio MP C4501A SP Aficio MP C5501 Aficio MP C5...

Page 80: ...io Pro 8120S Aficio Pro C5100S Aficio Pro C5110S V11 16 00 rxopCVM11 16 00 zip Aficio MP 2553 Aficio MP 3053 Aficio MP 3353 Aficio SP C730DN MP C3003 MP C3003Z MP C3503 MP C3503Z MP C4503 MP C4503Z MP...

Page 81: ...C900S C720S Pro C901S V5 18 00 rxopCVM5 18 00 zip Aficio MP 6001 Aficio MP 7001 Aficio MP 8001 Aficio MP 9001 Aficio SP 4210N Aficio SP 6330N Aficio SP C820DN Aficio SP C821DN Pro 1107EXP Pro 1357EXP...

Page 82: ...C4502 Aficio MP C4502A SP Aficio MP C5502 Aficio MP C5502A SP Aficio MP CW2200 V10 14 02 rxopCVM10 14 02 zip Aficio MP 2001 SP Aficio MP 2501 SP Aficio MP 301 Aficio MP 4002 Aficio MP 5002 Aficio MP...

Page 83: ...moved V4 28 00 rxopCVM4 28 00 zip Aficio MP 2550 2550B 2851 Aficio MP 3350 3350B 3351 Aficio MP 4000 4000B 4001 Aficio MP 5000 5000B 5001 Aficio MP C2050 Aficio MP C2550 Aficio MP C2800 Aficio MP C330...

Page 84: ...5210DN Aficio SP C320DN Aficio SP C430DN Aficio SP C431DN Pro C651EX SP Pro C751EX SP V10 13 06 rxopCVM10 13 06 zip Aficio MP 2001 SP Aficio MP 2501 SP Aficio MP 301 Aficio MP 4002 Aficio MP 5002 Afic...

Page 85: ...the SNMP community name with the current value A device reboot is always performed if the SNMP community name is updated NOTE This problem affects only the device Java VM remote update process The Jav...

Page 86: ...Aficio MP C3501 Aficio MP C400 Aficio MP C4501 Aficio MP C4501A SP Aficio MP C5501 Aficio MP C5501A SP Aficio MP C6501 Aficio MP C7501 Aficio MP W2401 Aficio MP W3601 Aficio SP 4310N Aficio SP 5200DN...

Page 87: ...es for a list of changes Important When the device Java VM V10 11 02 included in the package is updated remotely the device Java VM and an installed SDK application does not restart automatically Afte...

Page 88: ...Aficio MP 7001 Aficio MP 8001 Aficio MP 9001 Aficio SP 4210N Aficio SP 6330N Aficio SP C820DN Aficio SP C821DN Pro 1107 Pro 1357 Pro 907 V7 20 00 rxopCVM7 20 00 zip Aficio MP 2352 Aficio MP 2852 Afici...

Page 89: ...o MP 301 Aficio MP 4002 Aficio MP 5002 Aficio MP 6002 Aficio MP 7502 Aficio MP 9002 Aficio MP C3002 Aficio MP C305 Aficio MP C3502 Aficio MP C4502 Aficio MP C4502A SP Aficio MP C5502 Aficio MP C5502A...

Page 90: ...rxopCVM7 18 05 zip Aficio MP C2051 C2551 Aficio MP C300 C300SR C400 C400SR Aficio MP C3001 C3001G 3501 3501G Aficio MP C4501 Aficio MP C4501A SP Aficio MP C5501 Aficio MP C5501A SP Aficio SP 5200DN Af...

Page 91: ...roduction 1 0 0 D6399904 July 2013 production Version Modified Points or Symptom Corrected Update Patch for ADM 1 0 3 Supported After installing this patch and replace module SLNX will support the fol...

Page 92: ...C1 MP C2003 C2503 SDK application After the overwrite installation of the SDK application SC997 can sometimes occur on device Please be sure to reboot the device by either of the following procedures...

Page 93: ...me Product Name Supported Standard SLNX version Model K C4 MP 2001 MP2501 4 3 inch panel 2 1 2 Model CH C1 MP C6502 MP C8002 2 1 2 Model MET C1ab MP C3003 MP C3503 2 1 2 Model MET C1cde MP C4503 MP C5...

Page 94: ...ent value A device reboot is always performed if the SNMP community name is updated For LP This patch does not include support for new LP models Thus the original version s SDK applications can be use...

Page 95: ...r the overwrite installation of the SDK application of MET C1 MP C2003 C2503 After overwrite installation of the SDK application SC997 can sometimes occur on device Please be sure to reboot the device...

Page 96: ...latest ESA applications for each region Important Do not use SFM E v2 1 1 for MET C1 CH C1 because there is a known issue which results device operation panel is not displayed properly 1 0 0 Initial r...

Page 97: ...Technical Bulletin PAGE 7 7 Reissued 10 Dec 14 Model Streamline NX Date 14 Nov 14 No RD639008e...

Page 98: ...available 1 0 2 0 D6399909B August 2014 production Not available 1 0 1 0 D6399909A March 2014 production Not available 1 0 0 0 D6399909 November 2013 production Not available Note Definition of Avail...

Page 99: ...in SPM Server is supported Other 1 Rule Base Print is not supported 2 Roaming Print is supported 3 When using Client Secure Print via the standard TCP IP port or USB logs will be registered to AAM S...

Page 100: ...es do not fit in the window when the OS font size is changed 4 Settings are not applied when a custom installer is executed after changing the Data folder of the install destination from the default p...

Page 101: ...vailable 1 0 2 0 D6399908B August 2014 production Not available 1 0 1 0 D6399908A March 2014 production Not available 1 0 0 0 D6399908 November 2013 production Not available Note Definition of Availab...

Page 102: ...in SPM Server is supported Other 1 Rule Base Print is not supported 2 Roaming Print is supported 3 When using Client Secure Print via the standard TCP IP port or USB logs will be registered to AAM S...

Page 103: ...es do not fit in the window when the OS font size is changed 4 Settings are not applied when a custom installer is executed after changing the Data folder of the install destination from the default p...

Page 104: ...upport Center Business Solutions Group Ricoh Company LTD Subject GlobalScan NX V2 x Streamline NX V2 x Setup guide for Product Modification Request Prepared by Seizoh Uchiyama From Solution Support Se...

Page 105: ...sued 12 Mar 15 Model Streamline NX Date 2 Mar 15 No RD639013a Operation flow for Product Modification Request Operation Flow 0 Check the customer environment P 5 Check 1 GlobalScanNX StreamlineNX PC a...

Page 106: ...or Send to Home Folder two or more times the second user s job s will be delivered to the first user via email Occurrence conditions This problem may occur if all of the following conditions are met T...

Page 107: ...r Send to Home Folder and communication between GSNX SFM S and the GSNX SDK application SFM E suddenly fails for some reason The second user logs in to the same MFP and operates Send to Me or Send to...

Page 108: ...ns We assume that the tool will cover most user environments If you require the bug fix program for a different version please update the customer software If the customer does not allow updating the...

Page 109: ...chnical Bulletin PAGE 6 18 Reissued 12 Mar 15 Model Streamline NX Date 2 Mar 15 No RD639013a How to check versions in AdminTool Check the version on the AdminTool login screen GlobalScanNX StreamlineN...

Page 110: ...e check if it is the Server Edition For details please see below Important Product Modification Request target is GSNX Server Edition This problem does not occur when using GSNX Serverless Edition How...

Page 111: ...the system backup Collect the system backup in the GlobalScanNX StreamlineNX Scan and Fax Manager AdminTool 1 Open GlobalScanNX StreamlineNX AdminTool and open Maintenance Settings Maintenance and se...

Page 112: ...onal backup data is displayed in a slot as below 5 Collect the backup Select the backup data and click the Download button 6 If the customer needs a password to protect the backup please enter the pas...

Page 113: ...Technical Bulletin PAGE 10 18 Reissued 12 Mar 15 Model Streamline NX Date 2 Mar 15 No RD639013a 7 Save the backup file 8 Check the following screen and backup file...

Page 114: ...m File name ScanToMePatch zip Important The bug fix program prepared by RCL covers the following versions We assume that the tool will cover most user environments If you require the bug fix program f...

Page 115: ...1 Please confirm that the server has Globalscan NX or Streamline NX installed 2 Open the GlobalScan NX AdminTool or Scan and Fax Manager and open Maintenance Settings System Control Switch Delivery Se...

Page 116: ...server launch Internet Service Manager and stop IIS IIS 7 5 8 0 4 1 Right click on computer name local computer 4 2 Select Stop Note This procedure is unnecessary if Built in Web Server is being used...

Page 117: ...Bulletin PAGE 14 18 Reissued 12 Mar 15 Model Streamline NX Date 2 Mar 15 No RD639013a 7 Select the language for the install instructions and click the OK button 8 Click the Next button 9 Click the Fin...

Page 118: ...itch Delivery Service Status Note This user must have admin authority 11 Confirm if the Option properties file includes the following text Scan To Me Patch 1 0 0 0 Folder Path Example GlobalScan NX In...

Page 119: ...d 12 Mar 15 Model Streamline NX Date 2 Mar 15 No RD639013a Note If Hide file extensions for known file types is set in the operating system please confirm the Option file Note Even if a patch is appli...

Page 120: ...led Application name GSNX or SLNX Lock Code for the server where the GSNX or SFM PC application is installed Reimbursement will not be accepted if the above information is missing 1 Double click the G...

Page 121: ...form an overwrite installation using the version of GlobalScanNX Scan and Fax Manager used by the customer before the fix program was applied 2 Delete the Option properties file in the following Globa...

Page 122: ...treamline NX has not finished starting up when the machine reboots itself following the firmware update Note The time that Streamline NX requires to boot up is much longer than that of other SDK appli...

Page 123: ...Titan P1 V11 26 2 4 0 0 12 S Alex P2 V10 18 2 3 0 0_ 2 12 S Apollon P3 V10 18 2 3 0 0_ 2 07A Alex C1 V4 30 2 4 0 0 07A Alex C1 5 V4 30 2 4 0 0 08S Apollon C2 V4 30 2 4 0 0 08S Athena C2 V4 30 2 4 0 0...

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