T
echnical
B
ulletin
PAGE: 1/2
Model:
GlobalScan NX
Date:
6-Apr-12
No.:
RD639002
Subject:
Streamline NX Installation on 11A Models (AT-C3,
AP-C3 and AL-C2)
Prepared by: M.Horikoshi
From: Solution Support Department
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other (
)
Action required
Service manual revision
Retrofit information
Tier 2
Summary
When installing Streamline NX (SLNX) on some 11A models, certain actions must be performed in
order to ensure correct operation.
1. Only the version listed below may be installed on the current 11A models (AT-C3, AP-C3, AL-
C2):
-
SLNX v1.3.1.0 or later
2. Because the standard Java VM for 11A models contains some bugs known to affect SLNX, the
Java VM must be upgraded before SLNX SDK application installation. If the device's Java VM is
v10.01.06, Java VM update should be performed via Remote Installation Manager or the
UpdateTool, not SLNX Administration Manager.
3. Disabling the device’s STR mode (turn SP5-191-001 to 0) is recommended because of the
current device limitation described in section 3 below.
1. 11A Model Support and PC application Version Compatibility:
The following chart shows the compatibility between modules/versions. Note that both the PC and
SDK application must be v1.3.1.0. Because the SLNX Administration Manager (PC application)
can update the SDK application as a remote batch, it is recommended to use the same version of
SDK application as PC application.
- “Compatibility” indicates a supported combination of Server module and Embedded module.
- “11A Model Support” indicates whether AT-C3, AP-C3 and AL-C2 are supported or not. Note that
S-C5 and GR-C1 are not included.
Embedded Module (SDK application)
V1.2.2.0
V1.2.3.0
V1.3.1.0
V1.2.2.0
Compatibility : YES
11A Support: NO
NO
NO
V1.2.2.0
Compatibility : YES
11A Support: NO
Compatibility : YES
11A Support: NO
NO
Server
Module
(PC
application)
V1.3.1.0
Compatibility : YES
11A Support: NO
Compatibility : YES
11A Support: NO
Compatibility : YES
11A Support: YES
