Ricoh SP 3600dn User Manual Download Page 78

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CZF053

• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check

that the paper jam is cleared.

Paper Misfeed Message (A2)

The paper misfeed message " (A2)" appears when a paper misfeed occurs in the bypass tray.

Remove paper loaded in the bypass tray.

CZF057

Pull out the jammed paper carefully.

CZF058

3. Troubleshooting

Summary of Contents for SP 3600dn

Page 1: ...be sure to read the Safety Information in Read This First before using the machine For information not in this manual refer to the HTML PDF les on the supplied CD ROM Troubleshooting Loading Paper Ge...

Page 2: ......

Page 3: ...nergy 18 Displaying the Printer Configuration Screens Using the Control Panel 20 Using Web Image Monitor 21 Displaying the top page 22 2 Loading Paper Paper Loading Procedure 25 Paper Size Specificati...

Page 4: ...sages 54 Alert Messages 54 When You Cannot Print 58 Other Printing Problems 59 When You Cannot Print Properly 59 Paper Misfeeds Occur Frequently 64 Additional Troubleshooting 67 The Printed Image is D...

Page 5: ...tions and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about t...

Page 6: ...Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Installation Guide Explains how to install and configure the drivers 4...

Page 7: ...Guide No Yes No Read This First Yes No No Quick Installation Guide Yes No No Operating Instructions No No Yes Security Guide No Yes No Driver Installation Guide No Yes No Operating Instructions and Dr...

Page 8: ...6...

Page 9: ...instructions on resolving user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or...

Page 10: ...data executed by you Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office p...

Page 11: ...ter is a Region B model CODE XXXX 17 120 127 V Dimensions in this manual are given in two measurement units metric and imperial If your printer is a Region A model refer to the metric units If your pr...

Page 12: ...8 14 12 13 CZF044 1 Front cover Open to access the inside of the printer and remove jammed paper Open here to replace the print cartridge and the drum unit 2 Tray Extension Pull this fence to prevent...

Page 13: ...tes the approximate amount of paper remaining in the tray 10 Main power switch Use this switch to turn the power on and off For details about how to shut down the printer see page 17 Turning Off the P...

Page 14: ...ctrical outlet 3 Rear cover open lever Pull this lever to open the rear cover 4 Rear cover Open to access the inside of the printer Open here to replace the fusing unit or using the envelope lever 5 U...

Page 15: ...tions When you set the print cartridge apart from the drum unit pull down the lever on the right side of the print cartridge and then pull the print cartridge out 2 Drum unit Messages appear on the sc...

Page 16: ...ructions The fusing unit is included in Maintenance Kit Guide to the Names and Functions of the Control Panel This illustration shows the control panel of the printer 1 2 3 4 5 6 7 8 9 10 CZF041 1 Dis...

Page 17: ...not be ensured Flashing yellow the printer will soon require maintenance or a replacement consumable such as print cartridge Follow the instructions that appear on the display 7 Data in indicator Flas...

Page 18: ...rational Status or Messages Displays the printer status and messages 2 JobReset Press to cancel the current print job 3 Supplies Press to display the information about printer supplies 1 Getting Start...

Page 19: ...cord can damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printe...

Page 20: ...inter can print jobs from computers You can change the amount of time that the printer waits before switching to Sleep mode For details about setting Sleep Mode see Timer Settings Operating Instructio...

Page 21: ...Operations are suspended during printing The Data In indicator is on or flashing The printer consumes less energy when in Sleep mode but it takes longer to start printing Turning On Off the Power 19...

Page 22: ...ails contact your administrator 1 Press the Menu key CZF042 2 Select the settings you want to change Press the or key to select the next or previous items 3 Press the OK key Any changes you make with...

Page 23: ...on problems may occur if you do not enable JavaScript and cookies or if you are using a non recommended Web browser If you are using a proxy server change the Web browser settings Contact your adminis...

Page 24: ...igure settings using Web Image Monitor do not log in from the control panel The settings you have configured using Web Image Monitor may become invalid Displaying the top page There are two modes avai...

Page 25: ...itching to the user mode and administrator mode and the menu for each mode Also displays the link to Help 3 Help Clicking the Help button in the header area displays the contents of Help Clicking the...

Page 26: ...1 Getting Started 24...

Page 27: ...e type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 26 Paper Size Specifications and page 29 Paper Type Specificat...

Page 28: ...ct the paper size with the control panel You can print on both sides of paper Not supported Metric sizes Paper size name Actual size Bypass tray Tray 1 Tray 2 Two sided A4 210 297 mm A B B A5 148 210...

Page 29: ...d paper If this happens set the paper horizontally and print again Use the bypass tray when printing on paper that is set horizontally Custom Size Specifications You can also load custom size paper by...

Page 30: ...One sided Vertical size One sided Horizontal size Two sided Vertical size Two sided Bypass tray 2 37 to 8 50 5 00 to 35 43 3 94 to 8 50 10 99 to 14 01 Trays 1 2 3 94 to 8 50 5 83 to 14 01 3 94 to 8 5...

Page 31: ...ollowing A Supported You can print on both sides of paper Not supported Paper type Paper weight No Bypass tray Tray 1 Tray 2 Two sided Thin Paper 1 A A A Plain Paper 2 A A A Plain Paper 2 3 A A A Midd...

Page 32: ...lb BOND 3 75 90 g m2 20 24 lb BOND 4 91 105 g m2 24 28 lb BOND 5 106 130 g m2 28 35 lb BOND 6 131 162 g m2 35 lb BOND 90 lb INDEX 1 It is not necessary to specify the paper weight for this paper type...

Page 33: ...a rustling noise from paper moving through the printer This noise does not indicate a malfunction Unusable Paper To prevent errors and misfeeds do not use Paper for inkjet printers thermal fax paper a...

Page 34: ...4 4 1 Print area 2 Feed direction 3 4 2 mm 0 2 inches 4 4 2 mm 0 2 inches The print area may vary depending on the paper size printer language and printer driver settings Depending on the printer dri...

Page 35: ...t exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams If paper jams occur frequently flip the paper stack in the tray Do not mix different types of paper in the s...

Page 36: ...ction of paper in the paper tray CZF027 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer CZF028 Place the tray on a flat surface 3 Squeeze t...

Page 37: ...is not stacked higher than the upper limit upper line marked inside the tray CXC666 7 Adjust the paper guides to close any gaps Do not move paper loaded in the tray more than a few millimeters Moving...

Page 38: ...tation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper You can load envelopes into Tray 1 Envelopes must be loaded in a specific orientation For details see page 42 Loading...

Page 39: ...3 Return the catches to the positions where they lock CXC608 When loading A4 81 2 11 or smaller paper do not extend the tray Otherwise a paper jam may occur Loading Paper into Paper Trays 37...

Page 40: ...s Do not mix different types of paper After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as...

Page 41: ...using the bypass tray it is recommended that you set the paper direction to Letterhead paper must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sid...

Page 42: ...en place the paper as shown in the table below For details about Letterhead Setting see System Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or l...

Page 43: ...For details about how to make two sided prints see Printing on Both Sides of a Page Operating Instructions Loading Orientation Fixed Paper or Two Sided Paper 41...

Page 44: ...Otherwise an injury might occur Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns When using the envelope...

Page 45: ...used with this printer see page 26 Paper Size Specifications and page 29 Paper Type Specifications Misfeeds might occur depending on the length and shape of the flaps Before loading envelopes press d...

Page 46: ...ions Load only one size and type of envelope at a time The duplex function cannot be used with envelopes Straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray before...

Page 47: ...en configure the following settings Input Tray Select the paper tray where the envelopes are loaded Paper Type Select Envelope Change any other print settings as necessary For details see the printer...

Page 48: ...s about settings using the control panel see page 49 Configuring Envelope Settings Using the Control Panel Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes...

Page 49: ...application s printing preferences screen Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 49...

Page 50: ...the printer driver The printer cannot print on custom size paper if the application does not support custom size paper Specifying Standard Size Paper Press the Menu key and then select the setting it...

Page 51: ...here the specified type of paper is loaded Press OK 8 Select the paper thickness Press OK For details about the available paper type see page 29 Paper Type Specifications Configuring Envelope Settings...

Page 52: ...nvelopes see page 42 Loading Envelopes Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see page...

Page 53: ...nter has fully warmed up and is ready for use Five long beeps repeated four times Soft alert An error message appears on the control panel if there is no tray for the selected paper size or the tray i...

Page 54: ...occurs For details about removing jammed paper see page 74 Removing Jammed Paper Load Paper indicator Appears when paper runs out For details about loading paper see page 25 Loading Paper Add Toner in...

Page 55: ...booted up reconnect the USB cable Windows has already configured the USB settings Check whether or not the computer has identified the printer as an unsupported device Open Windows Device Manager and...

Page 56: ...esetting Job The printer is resetting the print job Wait a while Setting change The printer is applying the changes made to its settings Wait a while Updating Certificate The printer is updating the R...

Page 57: ...Paper Z2 Opn Tray1 R Cov remove ppr Opn cls F Cov Open Tray 1 and the rear cover and then remove the jammed paper To reset the error open the front cover and then close it For details see page 74 Rem...

Page 58: ...ng or press Job Reset to reset the job Otherwise press Form Feed to print on one side of a sheet Enter password User Restriction is enabled Contact your administrator for the password Failed to connec...

Page 59: ...urn the printer off and then install the fusing unit again If the message continues to appear after the unit is installed again contact your sales or service representative Set the Toner Cartridge cor...

Page 60: ...connect interface cables correctly see Connecting the Printer Operating Instructions Printing does not start The correct interface cable is not being used The type of interface cable to use depends o...

Page 61: ...inter driver s Detailed Settings tab click Paper in Menu and then select Bypass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Printed images contain blots or are p...

Page 62: ...paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications The printed image is faded over the entire page If On is selected in the Toner Saving list in the printer driver setti...

Page 63: ...s print quality and can damage the printer s internal components Before printing on special paper check its surface carefully For details about special paper see page 31 Paper Precautions Image is dir...

Page 64: ...Specifications Image position differs from the display The page layout settings are not configured correctly Check the page layout settings configured using the application For details about page lay...

Page 65: ...d Dither patterns do not match PostScript 3 Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help Fine lines are fuzzy with inconsist...

Page 66: ...s are locked For details about how to set the side fences see page 33 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Images are printed at a slant The paper is feeding in...

Page 67: ...paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way...

Page 68: ...or details about the proper way to store paper see page 31 Paper Precautions Edges of sheets are creased You are using non recommended paper Use recommended paper For details about recommended paper s...

Page 69: ...g time to complete a print job Photographs and other data intensive pages take a long time for the printer to process so simply wait when printing such data If the Data In indicator is flashing data h...

Page 70: ...optional devices see the printer driver Help Combined printing booklet printing or Auto Reduce Enlarge printing does not come out as expected The application or printer driver settings are not config...

Page 71: ...nter driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then se...

Page 72: ...Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Text in the Dithering list For details abou...

Page 73: ...d on the computer display Images are cut off or excess pages are printed If you are using paper smaller than the paper size selected in the application use the same size paper with that selected in th...

Page 74: ...e data is being processed Wait until it resumes Attached options are not detected in the printer properties The computer and printer are not in bidirectional communication You must configure attached...

Page 75: ...ize the tray upon recovery but the tray will not be selectable by Auto Tray Select To print from a paper tray that you opened and closed while the printer was in Energy Saver mode you must manually sp...

Page 76: ...ke care when removing misfed paper Not doing so could result in burns When removing jammed paper make sure not to trap or injure your fingers To prevent misfeeds do not leave any torn scraps of paper...

Page 77: ...jammed paper carefully CZF055 3 Close the paper tray carefully CZF056 4 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 Removing...

Page 78: ...er closing the cover check that the paper jam is cleared Paper Misfeed Message A2 The paper misfeed message A2 appears when a paper misfeed occurs in the bypass tray 1 Remove paper loaded in the bypas...

Page 79: ...y After closing the cover check that the paper jam is cleared Paper Misfeed Message B The paper misfeed message B appears when a paper misfeed occurs in the internal paper feed path The inside of this...

Page 80: ...ight side of the printer and then open the front cover with both hands carefully CZF005 2 Hold the print cartridge s front handle to lift and pull it out CZF050 3 Pull out the jammed paper carefully C...

Page 81: ...nnot see the jammed paper or remove it lift B and remove the jammed paper CZF060 CZF061 5 Hold the handle of the print cartridge and then insert it into the printer until it stops CZF052 Removing Jamm...

Page 82: ...paper misfeed message B C appears when a paper misfeed occurs in the internal paper feed path The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the te...

Page 83: ...cartridge s front handle to lift and pull it out CZF050 3 Pull out the jammed paper carefully CZF061 4 If you cannot see the jammed paper or remove it lift B and remove the jammed paper CZF060 Removin...

Page 84: ...CZF061 5 If you cannot remove the jammed paper open the rear cover CZF062 6 Lift the lock levers of the fusing unit CZF063 3 Troubleshooting 82...

Page 85: ...fusing unit out CZF064 8 Hold the tab and then remove the jammed paper CYN065 9 If the paper is not jammed in the fusing unit remove the jammed paper from inside of the printer CZF074 Removing Jammed...

Page 86: ...CZF067 10 Push the fusing unit until it stops CZF068 11 Push the lock levers of the fusing unit down until they click CZF069 3 Troubleshooting 84...

Page 87: ...F052 14 Close the front cover with both hands carefully CZF053 When closing the front cover push the upper side of the cover firmly After closing the cover check that the paper jam is cleared Paper Mi...

Page 88: ...the same for all trays 1 Pull out the paper tray until it stops CZF910 2 Pull out the jammed paper carefully CZF912 3 Hold the tray with both hands slide it along the rails of the paper feed unit and...

Page 89: ...er release button and then close it to reset the misfeed condition CZF005 CZF053 Paper Misfeed Message Z1 The paper misfeed message Z1 appears when a paper misfeed occurs inside the duplex unit 1 Open...

Page 90: ...t the jammed paper carefully CZF074 3 If you can see the jammed paper in the output tray keep the rear cover opened and remove the paper CZF075 4 Pull out the jammed paper carefully CZF077 3 Troublesh...

Page 91: ...Paper Misfeed Message Z2 The paper misfeed message Z2 appears when a paper misfeed occurs in the internal paper feed path of duplex printing 1 Pull out the paper tray carefully CZF109 2 Pull down Z2 C...

Page 92: ...l out the jammed paper carefully CZF080 4 Return Z2 to its original position CZF081 5 Lift the front side of the tray and then slide it into the printer carefully until it stops CZF029 3 Troubleshooti...

Page 93: ...6 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 CZF053 Removing Jammed Paper 91...

Page 94: ...per name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows The product names of Windows XP are as follows Microsoft Windows XP Prof...

Page 95: ...d Microsoft Windows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The product...

Page 96: ...MEMO 94...

Page 97: ...MEMO 95...

Page 98: ...MEMO 96 EN GB EN US M171 8604A...

Page 99: ...2014...

Page 100: ...M171 8604A US EN GB EN...

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