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The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.

Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.

Ricoh Americas Corporation

WARNING

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Summary of Contents for M118

Page 1: ...M118 M119 SERVICE MANUAL ...

Page 2: ...SION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is inte...

Page 3: ...ation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation WARNING ...

Page 4: ...LEGEND PRODUCT CODE COMPANY LANIER RICOH SAVIN M118 SP 3500SF Aficio SP 3500SF SP 3500SF M119 SP 3510SF Aficio SP 3510SF SP 3510SF DOCUMENTATION HISTORY REV NO DATE COMMENTS 01 2012 Original Printing ...

Page 5: ...MACHINE LEVEL 2 1 2 1 3 MACHINE SPACE REQUIREMENT 2 2 2 1 4 POWER REQUIREMENTS 2 2 2 1 5 INSTALLATION PROCEDURE 2 2 3 PREVENTIVE MAINTENANCE 3 1 3 1 PM INTERVALS 3 1 3 1 1 PM PARTS 3 1 3 1 2 YIELD COUNTER 3 1 Counter Reset 3 2 4 REPLACEMENT AND ADJUSTMENT 4 1 4 1 BEFORE YOU START 4 1 4 2 SPECIAL TOOLS 4 1 4 3 EXTERIOR COVERS 4 2 4 3 1 FRONT COVER 4 2 4 3 2 LEFT COVER 4 3 4 3 3 REAR COVER 4 5 4 3 4...

Page 6: ... FRONT COVER 4 19 4 5 6 ARDF REAR COVER 4 20 4 5 7 ARDF TOP COVER 4 21 4 5 8 ARDF MOTOR 4 22 4 5 9 ARDF COVER OPEN SENSOR 4 23 4 5 10 ORIGINAL SET SENSOR ORIGINAL REVERSE SENSOR 4 24 4 5 11 ARDF FEED SENSOR 4 27 4 5 12 ARDF DRIVE BOARD 4 28 4 6 SCANNER UNIT 4 29 4 6 1 OPERATION PANEL 4 30 4 6 2 SCANNER TOP COVER 4 31 4 6 3 SCANNER CARRIAGE UNIT 4 32 4 6 4 EXPOSURE LAMP 4 34 When reinstalling the e...

Page 7: ...APER TRANSFER 4 51 4 9 1 TRANSFER ROLLER 4 51 After installing a new transfer roller 4 51 4 10 FUSING 4 52 4 10 1 FUSING UNIT 4 52 Reinstallation 4 54 After installing a new fusing unit 4 54 4 10 2 THERMOSTAT 4 55 4 10 3 THERMISTOR 4 56 4 10 4 FUSING LAMP 4 56 When reinstall the fusing lamp 4 57 4 10 5 HOT ROLLER 4 58 4 10 6 PRESSURE ROLLER 4 58 4 10 7 HOT ROLLER STRIPPER PAWLS 4 59 4 11 MOTORS 4 ...

Page 8: ...xiting the Maintenance Mode Menu 5 1 Menu List 5 2 5 1 3 FAX SERVICE TEST MENU 5 19 Entering the Fax Service Test Menu 5 19 Selecting an Item 5 19 Going into the Next Level Returning to the Previous Level 5 19 Exiting the Maintenance Mode Menu 5 19 Menu List 5 19 5 2 CONFIGURATION AND MAINTENANCE PAGE 5 21 5 2 1 OVERVIEW 5 21 To Print the Configuration Page Maintenance Page 5 21 Other Types of Rep...

Page 9: ...LLER SC 6 8 SC 8xx 6 8 6 2 IMAGE PROBLEMS 6 9 6 2 1 OVERVIEW 6 9 6 2 2 TEST PAGE PRINTING 6 9 Test Page Print Procedure 6 9 6 2 3 TEST PATTERN PRINTING 6 10 Test Pattern Print Procedure 6 10 6 2 4 DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS 6 11 6 3 JAM 6 12 6 3 1 JAM SENSOR LAYOUT 6 12 Paper Jam 6 12 Original Jam AFD 6 12 Original Jam ARFD 6 13 6 3 2 JAM MESSAGE LIST 6 14 Paper Jam 6 14 Origin...

Page 10: ...M118 M119 vi SM 2 Combine mode 7 3 3 Duplex Combine 7 4 Total counter 7 4 ...

Page 11: ...pletes the warm up period Be careful to keep hands away from the mechanical and electrical components as the machine starts operation 5 The inside and the metal parts of the fusing unit become extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accid...

Page 12: ...tion If there are signs of irritation or other problems seek medical attention If toner gets on the skin wash immediately with soap and cold running water If toner gets into the eyes flush the eyes with cold running water or eye wash If there are signs of irritation or other problems seek medical attention If toner is swallowed drink a large amount of cold water to dilute the ingested toner If the...

Page 13: ...ser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the optical subsystem is required Use of controls or adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure Turn off the main switch before attempting...

Page 14: ...s of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only...

Page 15: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None ...

Page 16: ......

Page 17: ...ifications SM 1 1 M118 M119 Product Information 1 PRODUCT INFORMATION 1 1 SPECIFICATIONS See Appendices for the following information General Specifications Printer Copier Scanner Fax Supported Paper Sizes ...

Page 18: ...1 Laser unit 9 Friction pad 2 Quenching lamp 10 Transfer roller 3 Cartridge AIO type 11 Paper Tray 4 Development roller 12 Fusing Unit 5 Registration roller 13 Pressure Roller 6 By pass feed roller 14 Paper exit roller 7 By pass feed tray 15 Hot Roller 8 Paper feed roller 16 Drum ...

Page 19: ...Machine Overview SM 1 3 M118 M119 Product Information 1 2 2 PAPER PATH A Duplex section For M119 B Standard paper tray unit C Optional paper tray unit ...

Page 20: ...Machine Overview M118 M119 1 4 SM 1 2 3 DRIVE LAYOUT 1 Duplex Motor 2 Main Motor 3 Registration Clutch 4 Replay Clutch 5 Paper Feed Clutch ...

Page 21: ...SM 1 5 M118 M119 Product Information 1 3 MACHINE CONFIGURATION Models Duplex Unit Optional Memory Optional Tray M355 PCL PS Fax USB Host M118 NA NA 250x1 Yes Yes Yes M119 Auto NA 250x1 Yes Yes Yes NA Not Available M118 M119 ...

Page 22: ......

Page 23: ...INSTALLATION REVISION HISTORY Page Date Added Updated New None ...

Page 24: ......

Page 25: ...ith sudden temperature changes This includes Areas directly exposed to cool air from air conditioning Areas directly exposed to heat from a heating system 6 Do not put the machine in areas exposed to corrosive gas 7 Do not install the machine at locations over 2 000 m 6 562 ft above sea level 8 Put the machine on a strong level base Tilting towards any side must be no more than 3 mm 9 Do not put t...

Page 26: ...D Over 70 cm 27 6 2 1 4 POWER REQUIREMENTS Make sure that the plug is tightly in the outlet Avoid multi wiring Make sure that you ground the machine Input voltage level NA 120 V TW 110 V 60 Hz Less than 10 A EU Asia CHN 220 V to 240 V 50 Hz 60 Hz Less than 5 A Permitted voltage fluctuation 10 Do not set anything on the power cord 2 1 5 INSTALLATION PROCEDURE Refer to the User Guide ...

Page 27: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...

Page 28: ......

Page 29: ...given the ACV Average Copy Volume for this product these yield parts 1 are expected to outlast the working life of the machine 1 Yield Parts Parts whose expected yield is longer than the machine lifetime when taking into consideration the machine s ACV Description Expected Yield Q ty unit Paper Feed Roller 120 K prints 1 Transfer Roller 120 K prints 1 Fusing Unit 120 K prints 1 3 1 2 YIELD COUNTER...

Page 30: ...hese counters reaches each yield Counter Reset The process below shows how to reset the yield counters 1 Enter the Maintenance mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Fuser Unit Reset Transfer Unit or Reset Paper Feed Rol Life and then press OK key 4 Press the left key Execute of the Selection keys 5 Exit the Maintenance mode ...

Page 31: ...REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added Updated New None ...

Page 32: ......

Page 33: ... are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section 4 2 SPECIAL TOOLS PC Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB or network cable A computer is necessary to update the firmware ...

Page 34: ...RS 4 3 1 FRONT COVER 1 Pull out the standard paper tray A 2 Remove two tabs A 3 Pull out the bypass tray B 4 Open the front cover A To open the front cover push the cover release button B and carefully pull the cover forward and open it hinges downward ...

Page 35: ...ht hinge A to release 6 Front cover B 4 3 2 LEFT COVER 1 Front cover p 4 2 2 Remove two screws A on the front side of the left cover 3 Pull the front upper part A of the left cover to release the hooks Located outside of the cover has marks indicating the position of the hook ...

Page 36: ...t cover to release the hooks Located outside of the cover has marks indicating the position of the hook 1 Pull the front bottom part of the left cover A to release the hooks Located outside of the cover has marks indicating the position of the hook 2 Remove the Left cover A ...

Page 37: ...ndicating the position of the hook There are many hooks and tabs inside the left cover Before removing the left cover see the images below 4 3 3 REAR COVER 1 Front cover p 4 2 2 Left cover p 4 3 3 Open the rear cover A 4 Slide the shaft B in the direction of the blue arrow and remove the rear cover A ...

Page 38: ... COVER 1 Front cover p 4 2 2 Rear cover p 4 5 3 Right cover A x 3 Located outside of the cover has marks indicating the position of the hook There are many hooks and tabs inside the right cover Before removing the right cover see the images below ...

Page 39: ...When installing the top cover When re installing the top cover always verify that the two paperweights A are lifted If they are not lifted to fit into the paper slot the paperweights A could be damaged Make sure that these paperweights A can be moved smoothly up and down after installing the top cover If these paperweights do not move smoothly try installing the top cover again ...

Page 40: ...4 ADF 4 4 1 ADF UNIT 1 Left cover p 4 3 2 Disconnect the ADF harness A x 1 x 1 and ground wire B x 1 3 Open the ADF unit A 4 Release the three hooks of the right hinge A with a screw driver as shown above 5 Lift the ADF unit ...

Page 41: ...DF SM 4 9 M118 M119 Replacement and Adjustment 4 4 2 ORIGINAL TRAY 1 Open the ADF cover A 2 Original tray B Two tabs 4 4 3 ADF FEED UNIT 1 Open the ADF cover 2 Release the lock lever A 3 ADF feed unit B ...

Page 42: ... 4 4 ADF SEPARATION PAD 1 Open the ADF cover 2 ADF feed unit ADF Feed Unit 3 ADF separation pad A hook x 2 spring x 1 4 4 5 ADF FRONT COVER 1 ADF unit p 4 8 2 Original Tray p 4 9 3 ADF feed unit p 4 9 4 ADF front cover A x 1 ...

Page 43: ... Adjustment 4 4 6 ADF REAR COVER 1 ADF unit p 4 8 2 Original Tray p 4 9 3 ADF feed unit p 4 9 4 ADF rear cover A x 2 4 4 7 ADF TOP COVER 1 ADF unit p 4 8 2 ADF front cover p 4 10 3 ADF rear cover p 4 11 4 ADF top cover A two tabs two hooks ...

Page 44: ...119 4 12 SM 4 4 8 ADF MOTOR 1 ADF unit p 4 8 2 Original Tray p 4 9 3 ADF feed unit p 4 9 4 ADF front cover p 4 10 5 ADF rear cover p 4 11 6 ADF drive unit A x 4 all s 7 ADF motor assembly A x 2 8 ADF motor A x 2 ...

Page 45: ...118 M119 Replacement and Adjustment 4 4 9 ORIGINAL SET SENSOR 1 ADF unit p 4 8 2 ADF feed unit p 4 9 3 ADF motor assembly p 4 12 ADF Motor 4 Feed roller holder A x 1 5 Upper guide B x 2 6 Original set sensor A hooks ...

Page 46: ... 4 4 10 ADF COVER OPEN SENSOR 1 Original Tray p 4 9 2 ADF rear cover p 4 11 3 ADF cover open sensor A x 1 x 1 4 4 11 ADF FEED SENSOR 1 ADF unit p 4 8 2 ADF feed unit p 4 9 3 Sensor cover A x 2 4 ADF feed sensor A hooks x 1 ...

Page 47: ...ADF SM 4 15 M118 M119 Replacement and Adjustment 4 4 12 ADF DRIVE BOARD 1 Original Tray p 4 9 2 ADF rear cover p 4 11 3 ADF drive board A no screws all plugs s and hooks ...

Page 48: ...118 M119 4 16 SM 4 5 ARDF 4 5 1 ARDF UNIT 1 Left cover p 4 3 2 Disconnect the harness A x 1 x 1 and ground wire B x 1 3 Open the ARDF unit A 4 Release the three hooks of the right hinge A 5 Lift the ARDF unit ...

Page 49: ...ARDF SM 4 17 M118 M119 Replacement and Adjustment 4 5 2 ORIGINAL TRAY 1 Open the original tray A and the ARDF top cover B 2 Original tray A from the left side Two tabs ...

Page 50: ...4 18 SM 4 5 3 ARDF FEED UNIT 1 Open the ARDF top cover 2 Release the lock lever A 3 ARDF feed unit B 4 5 4 ARDF SEPARATION PAD 1 Open the ARDF cover 2 ARDF feed unit p 4 18 3 ARDF separation pad A hook x 2 spring x 1 ...

Page 51: ...ARDF SM 4 19 M118 M119 Replacement and Adjustment 4 5 5 ARDF FRONT COVER 1 ARDF unit p 4 16 2 Original Tray p 4 17 3 ARDF feed unit p 4 18 4 At the bottom of the ARDF unit A x 2 5 ARDF front cover A ...

Page 52: ...ARDF M118 M119 4 20 SM 4 5 6 ARDF REAR COVER 1 ARDF unit p 4 16 2 Original Tray p 4 17 3 ARDF feed unit p 4 18 4 At the bottom of the ARDF unit A x 6 5 At the bottom of the ARDF unit A x 1 ...

Page 53: ...4 21 M118 M119 Replacement and Adjustment 6 ARDF rear cover A 4 5 7 ARDF TOP COVER 1 ARDF unit p 4 16 2 ARDF front cover p 4 19 3 ARDF rear cover p 4 20 4 ARDF top cover A from the left side two tabs two hooks ...

Page 54: ...ARDF M118 M119 4 22 SM 4 5 8 ARDF MOTOR 1 ARDF unit p 4 16 2 ARDF front cover p 4 19 3 ARDF rear cover p 4 20 4 ARDF drive unit A x 4 all s 5 ARDF motor A x 2 ...

Page 55: ...DF SM 4 23 M118 M119 Replacement and Adjustment 4 5 9 ARDF COVER OPEN SENSOR 1 ARDF rear cover p 4 20 2 ARDF drive unit p 4 22 ARDF Motor 3 Motor plate assembly A x 4 all s 4 ARDF cover open sensor A x 1 ...

Page 56: ...ARDF M118 M119 4 24 SM 4 5 10 ORIGINAL SET SENSOR ORIGINAL REVERSE SENSOR 1 ARDF drive unit p 4 22 ARDF Motor 2 ARDF motor plate assembly p 4 23 3 Guide paper lower A x 2 4 Guide middle add A x 6 ...

Page 57: ...ARDF SM 4 25 M118 M119 Replacement and Adjustment 5 ARDF transport roller A Bush POM x 2 Gear POM x 1 6 Pushing ground A hook x 3 and the springs 7 Document eject roller A x 1 ...

Page 58: ...ARDF M118 M119 4 26 SM 8 Guide middle A 9 Sensor guide A 10 Original set sensor A x 1 and original reverse sensor B x 1 ...

Page 59: ...ARDF SM 4 27 M118 M119 Replacement and Adjustment 4 5 11 ARDF FEED SENSOR 1 ARDF drive unit p 4 22 ARDF Motor 2 Sensor cover A x 2 3 ARDF feed sensor A hooks x 1 ...

Page 60: ...ARDF M118 M119 4 28 SM 4 5 12 ARDF DRIVE BOARD 1 ARDF drive unit p 4 22 ARDF Motor 2 ARDF drive board A x 1 all s and hooks ...

Page 61: ...NER UNIT 1 Front cover p 4 2 2 Left cover p 4 3 3 Rear cover p 4 5 4 Slide the scanner unit A in the direction of the blue arrow and remove it x 4 ground cable x 2 flat cable x 1 x 3 x 3 5 ADF unit or ARDF unit p 4 8 or p 4 16 6 Operation Panel p 4 30 7 Scanner Unit A ...

Page 62: ...Scanner Unit M118 M119 4 30 SM 4 6 1 OPERATION PANEL 1 Scanner unit p 4 29 2 ADF unit or ARDF unit p 4 8 or p 4 16 3 Turn the scanner unit over 4 Operation panel A x 3 hooks ...

Page 63: ...nit SM 4 31 M118 M119 Replacement and Adjustment 4 6 2 SCANNER TOP COVER 1 Scanner unit p 4 29 2 Turn the scanner unit over 3 Remove the six screws on the bottom of the scanner base A 4 Scanner top cover A hooks ...

Page 64: ... SCANNER CARRIAGE UNIT 1 Scanner unit p 4 29 2 Scanner top cover p 4 31 3 Slide the scanner carriage unit A to the right side 4 Loosen the timing belt A as shown above and remove it 5 Remove the flat cable A from the scanner carriage unit ...

Page 65: ...Scanner Unit SM 4 33 M118 M119 Replacement and Adjustment 6 Bar holder A x 1 7 Carriage bar A and scanner carriage unit B ...

Page 66: ...unit p 4 32 2 Carriage top cover A x 2 x 1 3 Exposure lamp A hooks When reinstalling the exposure lamp Place the lamp cord wires as shown above Otherwise the top cover could pinch the lamp cords and damage them when reinstalling the top cover on the scanner carriage unit ...

Page 67: ...Scanner Unit SM 4 35 M118 M119 Replacement and Adjustment 4 6 5 LAMP STABILIZER BOARD 1 Scanner carriage unit p 4 32 2 Carriage bottom cover A x 2 3 Lamp stabilizer A x 1 ...

Page 68: ...Scanner Unit M118 M119 4 36 SM 4 6 6 SCANNER MOTOR 1 Scanner carriage unit p 4 32 2 Scanner motor A x 3 3 Carriage rail A x 2 4 Ground plate B double sided tape 5 Conductance tape C 6 Scanner motor ...

Page 69: ...s attached as shown below Be sure to turn off the main switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustment of the laser unit This machine uses a class IIIB laser beam with a wavelength of 648 to 663 nm and an output of 9 mW The laser can cause serious eye injury 4 7 2 LASER UNIT 1 Front cover p 4 2 2 Left cover p 4 3 3 Rear cover p 4 5 4 Scanne...

Page 70: ... main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 1 Laser unit p 4 37 2 Polygon mirror cover A x 2 3 Polygon mirror motor A x 4 x 1 Never touch the surface of the mirror with bare hands ...

Page 71: ...acing down resting on the table 4 Slide the paper feed shaft A to the left side x 2 5 Slide the paper feed roller B to right side and remove it hook After installing a new paper feed roller 1 Enter the Maintenance mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Paper Feed Rol Life and then press OK key 4 Press the left key Execute of the Selection keys 5 Exit the Maintenance ...

Page 72: ...pring When reinstalling the friction pad follow this order 1 Replace the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the slot and then pull forward very slightly 4 8 3 PAPER END SENSOR 1 Set the machine with the rear side facing down resting on the table 2 Paper end sensor A hooks x 1 ...

Page 73: ...Front cover p 4 2 2 Left cover p 4 3 3 Right cover p 4 6 4 Pull out the paper tray 5 By pass lower guide plate A x 4 x 2 Reinstall the by pass lower guide plate A while pressing the spring B Be careful for the spring B and the ground plate C not to fall inside the machine during reinstallation ...

Page 74: ...cover by pass solenoid B x 1 8 Gear C hook 9 Slide the by pass feed roller shaft A to the left side and remove it 10 Remove the metal cover B from the by pass feed roller C 4 8 5 BY PASS FEED ROLLER FRICTION PAD 1 By pass feed roller p 4 41 2 By pass feed roller friction pad A hooks spring x 1 ...

Page 75: ...Paper Feed and Exit SM 4 43 M118 M119 Replacement and Adjustment 4 8 6 BY PASS FEED SENSOR 1 Front cover p 4 2 2 Right cover p 4 5 3 By pass feed sensor A hooks x 1 ...

Page 76: ...CH 1 Top cover p 4 7 2 Scanner unit p 4 29 3 ECB p 4 62 ECB Engine Controller Board 4 Controller board p 4 64 5 FCU p 4 64 6 Release all harnesses A from the clamps 7 Harness guide plate B x 2 8 Drive unit A x 5 x 1 x 2 timing belt 9 Paper feed clutch A x 1 x 1 ...

Page 77: ...xit SM 4 45 M118 M119 Replacement and Adjustment 4 8 8 RELAY CLUTCH 1 Drive unit p 4 44 Paper Feed Clutch 2 Relay clutch A x 1 4 8 9 REGISTRATION CLUTCH 1 Drive unit p 4 44 Paper Feed Clutch 2 Registration clutch A x 1 ...

Page 78: ...it M118 M119 4 46 SM 4 8 10 TONER END SENSOR 1 Drive unit p 4 44 Paper Feed Clutch 2 Reflective sensor with bracket A x 1 3 Reflective sensor B 4 8 11 PAPER EXIT SENSOR 1 Rear cover p 4 5 2 Paper exit sensor A x 1 hooks ...

Page 79: ...d and Exit SM 4 47 M118 M119 Replacement and Adjustment 4 8 12 RELAY SENSOR 1 Rear cover p 4 5 2 Relay sensor A x 1 hooks 4 8 13 INVERTER SENSOR 1 Duplex transport guide p 4 65 PSU 2 Inverter sensor A x 1 hooks ...

Page 80: ...M 4 8 14 REGISTRATION ROLLER AND SENSOR 1 Pull out the paper tray 2 PSU p 4 65 3 Paper feed clutch p 4 44 4 Relay clutch p 4 45 5 Registration clutch p 4 45 6 Heat insulating plate A x 2 7 Exit roller base B x 2 8 Imaging unit base A x 4 ...

Page 81: ...d Exit SM 4 49 M118 M119 Replacement and Adjustment 9 Remove the four screws in the right frame A 10 Remove the four screws in the left frame A 11 Registration unit A 12 Upper guide plate B 13 Registration roller A ...

Page 82: ...Paper Feed and Exit M118 M119 4 50 SM 14 Registration sensor A ...

Page 83: ...hing x 1 spring x 2 gear x 1 as shown above Do not touch the transfer roller surface when reinstalling the new transfer roller After installing a new transfer roller 1 Enter the Maintenance mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Transfer Unit and then press OK key 4 Press the left key Execute of the Selection keys 5 Exit the Maintenance mode ...

Page 84: ...plug the machine from its power source and allow the fusing unit to cool before removing it 4 10 1 FUSING UNIT 1 Front cover p 4 2 2 Left cover p 4 3 3 Rear cover p 4 5 4 Release the lock A and then remove the entrance guide B x 1 5 Disconnect the three harnesses x 2 ...

Page 85: ...Fusing SM 4 53 M118 M119 Replacement and Adjustment 6 Pass the cable A through the hole B inside the machine 7 Fusing unit C x 4 Make sure that the two bushings A remain be setting ...

Page 86: ...hole B outside after setting the fusing unit After installing a new fusing unit 1 Enter the Maintenance mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Fuser Unit and then press OK key 4 Press the left key Execute of the Selection keys 5 Exit the Maintenance mode ...

Page 87: ...5 M118 M119 Replacement and Adjustment 4 10 2 THERMOSTAT Do not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this 1 Fusing unit A x 3 2 Fusing upper cover A x 4 3 Thermostat A x 2 ...

Page 88: ...Fusing M118 M119 4 56 SM 4 10 3 THERMISTOR 1 Fusing unit p 4 52 2 Fusing front cover A x 2 3 Thermistor A x 1 4 10 4 FUSING LAMP 1 Fusing unit p 4 52 2 Fusing side covers A x 2 each ...

Page 89: ...g SM 4 57 M118 M119 Replacement and Adjustment 3 Ground wires x 1 each 4 Fusing lamp A When reinstall the fusing lamp The flat terminal A must be placed on the right side of the fusing unit fusing cable side ...

Page 90: ...using M118 M119 4 58 SM 4 10 5 HOT ROLLER 1 Fusing lamp p 4 56 2 Brackets A x 2 3 Hot roller A C ring x 2 gear x 1 bushing x 2 4 10 6 PRESSURE ROLLER 1 Hot roller p 4 58r 2 Pressure roller A Bearing x 2 ...

Page 91: ...9 Replacement and Adjustment 4 10 7 HOT ROLLER STRIPPER PAWLS 1 Fusing unit p 4 52 2 Fusing upper cover p 4 55 Thermostat 3 Metal holders A 1 holder for each pawl x 2 each 4 Hot roller stripper pawls A 1 spring for each pawl ...

Page 92: ...TORS 4 11 1 MAIN MOTOR 1 Front cover p 4 2 2 Left cover p 4 3 3 Main motor B x 4 x 1 4 11 2 DUPLEX MOTOR FOR M119 1 Front cover p 4 2 2 Left cover p 4 3 3 Rear cover p 4 5 4 Right cover p 4 6 5 Top cover p 4 7 6 Duplex motor A x 2 x 1 ...

Page 93: ...justment 4 12 ELECTRICAL COMPONENTS 4 12 1 LAYOUT OF PC BOARDS A USB Board B ECB Engine Controller Board C Controller Board D FCU Fax Control Unit behind the main controller board USB Host Board 1 Front cove p 4 2 2 Left cover p 4 3 3 USB host board A x 2 x 1 ...

Page 94: ...cove p 4 2 2 Left cover p 4 3 3 ECB A x 4 all s Do not connect any connectors to CN181 when reinstalling the ECB A CN181 is only used for factory Do not change the dip switch The dip switch is only for factory use 4 EEPROM Electronically Erasable Programmable Read Only Memory A ...

Page 95: ...y can damage EEPROM data Make sure that the EEPROM is correctly installed on the ECB EEPROM Replacement procedures for the new EEPROM are included in the ECB Engine Controller Board replacement procedure Refer to ECB Engine Controller Board for details Do the following settings after installing a new EEPROM Input the PnP Name Destination in Maintenance mode Adjust the Registration in Maintenance m...

Page 96: ...ery is replaced by an incorrect type Dispose of used batteries according to the instructions 1 ECB p 4 62 ECB Engine Controller Board 2 Controller board A x 4 flat cable x 1 all s FCU 1 ECB p 4 62 ECB Engine Controller Board 2 Controller board p 4 64 3 Controller board bracket A x 6 ...

Page 97: ...CU A x 4 4 12 2 PSU 1 Pull out the standard paper tray 2 Front cover p 4 2 3 Left cover p 4 3 4 Rear cover p 4 5 5 Right cover p 4 6 6 Scanner unit p 4 29 7 Top cover p 4 7 8 ECB p 4 62 ECB Engine Controller Board 9 Controller board bracket p 4 64 FCU 10 Drive unit p 4 44 ...

Page 98: ...frame x 1 12 Bracket A x 2 13 Main power switch bracket A in right frame x 2 14 Remove the main power cord B as sown above x 2 15 Remove the ground wire and two connectors 16 Rear low cover A x 3 17 Release the lock A and then remove the entrance guide B x 1 18 Fusing Unit p 4 52 ...

Page 99: ... and Adjustment 19 For M119 only Duplex transport guide A x 2 20 For M119 only Set the machine with the front side facing down resting on the table 21 For M119 only Release the link A x 1 22 For M119 only Duplex cover A x 4 x 1 gear x 1 23 PSU A x 4 x 1 ...

Page 100: ...s M118 M119 4 68 SM 4 12 3 CHARGE TERMINAL CASE 1 Right cover p 4 6 2 Charge terminal case A with the harness x 2 x 1 hooks 3 Remove the harness A x 4 4 Remove the four springs and terminal pins B 5 Charge terminal case C ...

Page 101: ...acement and Adjustment 4 13 OTHERS 4 13 1 COOLING FAN 1 Right cover p 4 6 2 Cooling fan A x 2 x 1 Install the Cooling fan A with its decal facing the outside of the machine 4 13 2 SPEAKER 1 Left cover p 4 3 2 Speaker A x 2 x 1 x 1 ...

Page 102: ...Others M118 M119 4 70 SM 4 13 3 QUENCHING LAMP 1 Top Cover p 4 7 2 Release two hooks of the quenching lamp with the case A and remove it 3 Remove the quenching lamp A from the case hook x 3 ...

Page 103: ...the paper registration setting 2 Enter the Maintenance mode 3 Select Engine Maintenance and then press OK key 4 Select the Registration and then press OK key 1 Feed Direction 2 Vertical Adjustment 3 Horizontal Adjustment 4 Print Area 5 Press the Up or Down keys to set the registration value from 15 to 15 that is from 1 5 to 1 5 mm in 0 1 mm increments Increase the value to shift the print area in ...

Page 104: ......

Page 105: ...SYSTEM MAINTENANCE REFERENCE REVISION HISTORY Page Date Added Updated New None ...

Page 106: ......

Page 107: ...ing Type the following keys in sequence Clear Stop 1 0 7 Hold down the Start Key until the Maintenance Mode screen is displayed Note This should take about 3 seconds Selecting an Item To select an item press the Up or Down key Going into the Next Level Returning to the Previous Level To go into the next level of an item select an item then press the OK key To return to the previous level of an ite...

Page 108: ...e Firmware Version Counter Printer Counter Displays the following counters of the printer engine Black image Total Page Scanner Counter Displays the sum total of scanner counters for each mode Total Page Color Image Black Image ADF Used Jam Counter Displays the number of paper jams at each location Jam to Total ADF Printer Out Bin Internal Tray1 Duplex Print Reports G3 Protocol dump list G3 protoc...

Page 109: ...t to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Tray1 Plain Adjusts the vertical registration of plain paper for tray1 If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Tray1 Thick Adjusts the vertical registration of thick paper for tray 1 If the machine settings are reset to the factor...

Page 110: ...lt 0 1 mm step Vert Tray2 Thin Adjusts the vertical registration of thin paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Registration Horiz Bypass tray Adjusts the horizontal registration for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1...

Page 111: ...f the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Dup Back Thick Adjusts the vertical registration of thick paper for the back side in duplex mode If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Dup Back Thin Adjusts the vertical registration of thin paper ...

Page 112: ...History Displays the toner cartridge AIO information Toner End History Refill Flag Status Displays the toner cartridge AIO information Refill flag status Unit Print Counter Displays the toner cartridge AIO information Unit Print Counter OPC Life Info OPC Rotation Time Displays the OPC life information OPC rotation time Pre OPC Rotation Time Displays the OPC life information Pre OPC rotation time O...

Page 113: ...per Feed Roller Paper Feed Roller Pages Displays the EM counter Paper Feed Roller pages Fusing Unit Remain Displays the total counter Remain of Fusing Unit Fusing Unit Time Displays the EM counter Fusing Unit time Fusing Unit Pages Displays the EM counter Fusing Unit pages Total Counter Info Engine Counter Displays the total counter Engine Clear Engine Memory Resets the engine settings stored in t...

Page 114: ...ck Polygon Motor Tray2 Motor Output check Tray2 Motor Dup Motor Normal Output check Duplex Motor Normal Dup Motor Reserve Output check Duplex Motor Reverse Paper Buckle Amount Vert Tray1 Plain Paper Adjusts the amount of paper buckle at the registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert Tray1 Thick Paper Vert Tray1 Thin Paper Adjusts the amount of paper buckle at ...

Page 115: ...d paper type 8 to 8 0 Default 1 mm step Vert Dup Thin Paper Vert Dup Thick Paper Fusing Unit Temperature Plain Paper Adjusts the fusing temperature for plain paper 150 to 190 175 Default 5 C step Thick1 Paper Adjusts the fusing temperature for thick 1 paper 160 to 200 185 Default 5 C step Thick2 Paper Adjusts the fusing temperature for thick 2 paper 160 to 200 185 Default 5 C step Standby Adjusts ...

Page 116: ... fusing temperature for recycled paper 150 to 180 160 Default 5 C step Charge Bias Adjusts the charge bias 1050 to 1300 1200 25 step Developer Bias Adjusts the developer bias 270 to 330 300 15 step Trans Roller Bias Adjusts the transfer roller bias 6 to 6 0 1 step Subscan Magnification Adjusts the sub scan magnification 8 to 8 0 1 step Toner Near End To End Sheets Adjusts the printable sheets betw...

Page 117: ...new AIO cartridge must be installed This feature is a safety measure to prevent the used toner tank from becoming full there is no toner overflow detection mechanism Test Pattern Prints the test pattern Curl Control Mode Corrects the face curl of paper 0 OFF 28ppm 1 Sets the engine speed at 14ppm after printing 1 minute 2 Sets the engine speed at 14ppm 3 to 255 not available 0 to 255 0 1 step Adju...

Page 118: ... Reg Adjusts the Flatbed Scan sub scan registration 2 0 to 2 0 0 Default 0 1 step Size Adjust ADF Main Reg Adjusts the ADF Scan main scan magnification 0 9 to 0 9 0 Default 0 1 step ADF Sub Reg Adjusts the ADF Scan sub scan magnification 0 9 to 0 9 0 Default 0 1 step Flatbed Main Reg Adjusts the Flatbed Scan main scan magnification 0 9 to 0 9 0 Default 0 1 step Flatbed Sub Reg Adjusts the Flatbed ...

Page 119: ...esponse from the called station in automatic sending mode 35 Sec 45 Sec 55 Sec 60 Sec Default 90 Sec 140 Sec T1 Timer Set the time length for the T1 timer 40 Sec Default 50 Sec T4 Timer Set the time length for the T4 timer 3 Sec Default 4 5 Sec RX Settings Silence Detection Time Silence No tone detection time Rx mode FAX TAD Only After the line is connected via the external telephone the machine c...

Page 120: ...hreshold 10V Default 15V 20V 25V Off Hook Detection Sets the Off Hook detection period 200 msec Default 800 msec TX Settings Redial Interval Sets the redial interval when Tx fails 5 Min Default 6 Min Redialings Sets the number of redials when Tx fails 2 times 3 Times Default 4 Times 5 Times Overseas Comm Mode Settings Overseas Comm Mode This sets the machine to ignore a DIS signal sent from the ca...

Page 121: ... 100 ms Default Minimum Pause In Tone Dial Sets the minimum pause during tone dialing 100 ms Default 150 ms 200 ms Attenuator of Pseudo Ring Sets the attenuator for pseudo ringback tone to the line 0 to 15 10 Default 1 dB step DTMF Level Sets the transmission level of DTMF tones 12 dBu 11 dBu 10 dBu Default 8 dBu 6 dBu DTMF Delta Sets the level difference between high band frequency signals and lo...

Page 122: ... BT Frequency DFU 300 550 Hz 300 650 Hz 325 525 Hz 340 550 Hz 350 500 Hz 350 550 Hz 375 475 Hz 380 520 Hz BT Level DFU 35 dB 36 dB 37 dB 38 dB 39 dB BT Cadence DFU 0 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 50 0 75 Comm Settings RTN Rate The machine checks the actual data reconstruction errors and then transmits an RTN depending on the decoding error rate that is set by this setting Number of lines...

Page 123: ... Bps 31200 Bps 33600 Bps Default Symbol Rate This setting limits the transmission speed range in V 34 mode by masking the desired symbol rate s Not Used Default 3429 Sym Sec 3200 Sym Sec 3000 Sym Sec 2800 Sym Sec 2400 Sym Sec Internet Fax Settings Internet Fax Function Sets the internet fax function simple mode of ITU T 37 Disable Enable Default Reply To Settings Sets Reply To settings in SMTP AUT...

Page 124: ...o factory default After executing initial setup menu starts after power on CTL Maintenance PDL Mode ON PDL Settings is shown Default OFF PDL Settings is hidden FW Update Mode If updating the machine that the LDAP authentication is set execute this mode Execute Return After pressing Execute the display shows Please Restart Machine Turn the machine s main power off and then on Then the machine activ...

Page 125: ...aintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Escape key until the Ready display appears Menu List Fax Test Off Hook Test On Hook Executes the on hook test Off Hook Executes the off hook test CED Test Executes the CED test CNG Test 1100 Hz Executes the CNG test ANSam Test Executes the ANSam test Ring Tone Test Executes the ring tone test DTMF Test Tone 0 to 9 Execu...

Page 126: ...ps Generates the V17 9600 bps signal V17 7200 Bps Generates the V17 7200 bps signal V29 9600 Bps Generates the V29 9600 bps signal V29 7200 Bps Generates the V29 7200 bps signal V27 4800 Bps Generates the V27 4800 bps signal V27 2400 Bps Generates the V27 2400 bps signal V21 300 Bps Generates the V21 300 bps signal Signal Stop Generates the Stop signal ...

Page 127: ...sheet as shown below Check the configuration page or maintenance page when doing machine maintenance To Print the Configuration Page Maintenance Page 1 Turn on the machine 2 Press the User Tools key 3 Press the Up or Down key to select Print List Report and then press the OK key 4 Press the Up or Down key to select Configuration Page or Maintenance Page and then press the OK key 5 The configuratio...

Page 128: ...es sorted by Speed Dial registration number Sort By Name Prints the list with the entries sorted by name Scanner Dest List Prints a list of scan destinations Scanner Journal Prints a scan transmission report Special Sender List Prints a list of authorized RX sender Total Counter Total Counter The total counter incremented by the engine controller board each time the board issues a print command to...

Page 129: ...to print the configuration page both before and after the update Comparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it will vary in parts depending on which version of the firmware is currently installed Procedure When updating firmware always disconnect any other cable s than the one being use...

Page 130: ...ool window for messages and the update s current percentage of completion Do not turn off the main power from this point until the update procedure is completed 8 Wait until FW Update Done Please reboot the Machine appears in the firmware update tool window Also check that update completion message appears on the machine s control panel 9 Turn off the power of the machine and then turn it back on ...

Page 131: ...8 R2 USB cable or LAN Local Area Network cable 2 Download the firmware files to your computer FwUpdateToolSP exe Service Mode execute file Setting ini Parameter setting yyy bin Engine Firmware 3 Make a folder on a local drive of your computer and save the files there 4 Connect a computer and the machine through a network or directly by USB 5 Click the FWUpdateToolSP exe file to execute the updatin...

Page 132: ... this happens DO NOT turn off the machine and execute the update procedure again unless the error message Downloaded file is broken Do NOT use print scan fax and copy function at the same time is displayed If power is turned off accidentally during a firmware update the firmware will not be correctly updated and the machine may not start up normally If the machine does not start up normally the co...

Page 133: ...B Print Driver if it is available Check MFP status if it is available F W file transmission can not be completed Transmission will be canceled if timeout Check USB cable connection Check USB Print Driver if it is available Check MFP status if it is available Can t open ROM file Please check ROM file F W file does not exist Check the download file name in setting ini ImageFile Check the download fi...

Page 134: ...date Messages Comment Action Connecting Connect to MFP Please wait a moment Net Upload End of data Update F W successfully Transmission Time 30 sec Please reboot MFP after panel shows reboot message Net Upload FAIL Can not open FTP port of MFP before F W file is transmitted Transmission will be canceled if timeout 1 Check network cable connection 2 Check MFP status if it is available 3 Check MFP a...

Page 135: ... check Eng ROM file Engine F W file does not exist Check the download file name in setting ini EngImageFile Check the download file and fw update tool is in the same folder New Version Update FW AIO FW is transmitting Not available Eng FW version Update Eng FW Engine FW is transmitting Not available Firmware is Updating AIO FW is updating Not available Eng Firmware is Updating Engine FW is updatin...

Page 136: ...ing Other MFP functions are running Please wait F W update is completed Please wait other MFP functions are completed FW Update Done Please reboot the Machine F W update is completed Please reboot the Machine Machine loses communication Please check FW Update Done Then reboot the Machine F W file has transmitted Polling F W update progress fail Do not reboot engine till Engine Panel display Firmwa...

Page 137: ...te is running Other MFP functions are running Please wait F W update is completed Please wait other MFP functions are completed FW Update Done Please reboot the Machine F W update is completed Please reboot the Machine Machine loses communication Please check FW Update Done Then reboot the Machine F W file has transmitted Polling F W update progress fail Do not reboot engine till Engine Panel disp...

Page 138: ......

Page 139: ...TROUBLESHOOTING REVISION HISTORY Page Date Added Updated New None ...

Page 140: ......

Page 141: ...witch off and on if an SC code is displayed 3 First disconnect then reconnect the connectors before replacing the PCBs if the problem concerns electrical circuit boards 4 First check the mechanical load before replacing motors or sensors if the problem concerns a locked motor Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has bee...

Page 142: ...ling while the polygon mirror motor is rotating Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective 1 Turn the main power off on the machine 2 Replace the interface harness of the laser optics unit 3 Replace the laser optics unit 220 Beam Synchronize error The laser synchronizing detection signal for LD is not output within 400m...

Page 143: ...hen on 2 Replace the thermistor SC 4xx Image Transfer and Transfer Error 491 Bias leak An error signal is detected for 0 2 seconds when changing the development unit Defective transfer roller Defective high voltage power pack 1 Turn the machine s main power off and then on SC 5xx Motor and Fusing Error 500 Main motor error The machine does not detect a main motor lock signal within 2sec after the ...

Page 144: ...ve thermistor Disconnected or defective fusing lamp 1 Check the harness connection of the thermistor 2 Replace the fusing unit Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 542 Fuser reload error This SC is issued if one of following conditions occurs The fusing temperature...

Page 145: ...e ECB 2 Replace the PSU Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 544 High temperature error hard During stand by mode or a print job the detected heating roller temperature reaches 250 C Defective ECB Defective PSU 1 Replace the ECB 2 Replace the PSU Execute Fuser SC Reset to r...

Page 146: ...he main power The zero cross signal is not detected for 3 seconds even though the fusing lamp relay is on after turning on the main power or closing the front door The detection error occurs twice or more in 11 zero cross signal detections This error is defined when the detected zero cross signal is less than 45 The zero cross signal is not detected three times while the main power remains ON Defe...

Page 147: ...be operated SC 6xx Communication and Other Error 669 EEPROM communication error An unexpected value exists in the initialization flag of the EEPROM EEPROM not connected Defective EEPROM 1 Installing the EEPROM 2 Replacing the EEPROM 688 CTL_PRREQ_N signal does not come The ECB does not receive a memory address command from the controller 20 seconds after paper is in the position for registration D...

Page 148: ...Service Call Conditions M118 M119 6 8 SM 6 1 3 CONTROLLER SC SC 8xx 820 Scan lock error By an unexpected reason the controller error occurred Turn the machine s main power off and then on ...

Page 149: ... drum Abnormal image at 94 2 mm intervals Fusing unit Pressure roller Abnormal image at 93 1 mm intervals Fusing unit Hot roller Abnormal image at 100 5 mm intervals Paper feed roller 6 2 2 TEST PAGE PRINTING When you check an image problem or other problems it might be necessary to print a test page Follow the test page print procedure below to print a test page Test Page Print Procedure 1 Press ...

Page 150: ...e below to print a test pattern Test Pattern Print Procedure 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Test Pattern and then press OK key 4 The following three test pattern pages Checker flag Grid pattern Trimming pattern are printed Test pattern samples ...

Page 151: ... intervals This is because low humidity conditions tend to cause variations in light sensitivity across the surface of the drum Selecting On for Low Humidity Mode under System Settings User Tools may help to prevent these lines from appearing When the humidity mode setting is enabled the drum is rotated slightly every 15 minutes This keeps the light sensitivity constant across the entire surface o...

Page 152: ... SENSOR LAYOUT There are the sensors of the jam detection as shown below Paper Jam 1 Registration Sensor 2 Tray2 Paper Feed Sensor 3 Inverter Sensor 4 Paper Exit Sensor 5 Relay Sensor Original Jam AFD 1 ADF Feed Sensor 2 Original Set Sensor ...

Page 153: ...Jam SM 6 13 M118 M119 Trouble shooting Original Jam ARFD Single page scan 1 ADF Feed Sensor 2 Original Set Sensor Second page scan 1 Original Reverse Sensor ...

Page 154: ...nsor 1 Misfeed Tray 2 Paper does not reach tray2 convey sensor Tray2 paper feed sensor 2 Paper does not reach registration sensor Registration sensor 1 Misfeed Dup Unit Remove Paper Paper does not reach registration sensor duplex feed tray Registration sensor 1 Paper does not reach duplex entry sensor Relay sensor 5 Paper does not reach duplex exit sensor Inverter sensor 3 Internal Misfeed Paper s...

Page 155: ... 2 Internal Misfeed Registration sensor 1 Misfeed Stnd Tray Paper exit sensor 4 Misfeed Dup Unit Remove Paper Relay sensor 5 Inverter sensor 3 Original Jam Jam message Cause ADF Original Misfeed Open ADF Cover and Remove paper ADF Feed sensor 6 8 Original set sensor 7 9 Original reverse Sensor 10 ...

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Page 157: ...ENERGY SAVE REVISION HISTORY Page Date Added Updated New None ...

Page 158: ......

Page 159: ...is diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will be different For example if the timers are all set to 240 min the grey area will disappear and no energy is saved before 240 min expires Timer Settings The user can set these timers with User Tools Admin Tools Power Saver Mode EnergySaver Mode1 o...

Page 160: ...r the effects on the environment of extra energy use If it is necessary to change the settings please try to make sure that the Energy Saver Mode 2 Timer is not too long Try with a shorter setting first such as 30 min then go to a longer one such as 60 min if the customer is not satisfied If the timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has ...

Page 161: ...SS OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half ...

Page 162: ...oth sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Total counter This machine has a total sides printed counter only so a duplex print is counted as two not one You can check the total counter in the Maintenance mode or the User Tools Maintenance mode Engine Maintenance D...

Page 163: ... 20 10 10 20 If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 2 1 2 4 4 2 2 2 5 5 3 2 3 10 10 5 5 5 20 20 10 10 10 ...

Page 164: ... 6 SM Duplex 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 1 2 2 4 4 1 3 2 5 5 2 3 3 6 6 2 4 3 7 7 2 5 4 8 8 2 6 4 9 9 3 6 5 10 10 3 7 5 11 11 3 8 6 12 12 3 9 6 ...

Page 165: ...M118 M119 SERVICE MANUAL APPENDICES ...

Page 166: ......

Page 167: ...1 8 Fax transmission and reception 1 8 Internet Fax transmission and reception 1 10 1 2 SUPPORTED PAPER SIZES 1 11 2 APPENDIX SP MODE TABLE 2 1 2 1 SERVICE MENU 2 1 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 3 1 SERVICE CALL CONDITIONS 3 1 3 2 ERROR MESSAGES 3 2 3 2 1 OVERVIEW 3 2 3 2 2 ERROR MESSAGES LIST 3 2 3 2 3 FAX ERROR CODE 3 13 Fax Error Code Structure 3 13 Fax Error Code Table 3 15 Internet Fax...

Page 168: ......

Page 169: ...APPENDIX SPECIFICATIONS REVISION HISTORY Page Date Added Updated New None ...

Page 170: ......

Page 171: ...8 envelopes 20 postcards Optional paper feed unit Plain paper 250 sheets 80g m2 Output tray Face down 125 sheets Paper size Main tray A4 A5 Letter Legal B5 HLT A6 Executive Postcard Custom size Max 216 x 356mm 8 5 x 14 inch Min 100 x 148mm 3 937 x 5 8 inch By pass tray A4 A5 A6 Letter Legal HLT Executive Postcard B5 Envelope Custom size Max 216 x 356mm 8 5 x 14 inch Min 90 x 140mm 3 5 x 5 5 inch D...

Page 172: ...ons paper ARDF Paper weight 52 105 g m2 14 28 lb Capacity 50 sheets Width 139 7 to 216mm 5 5 to 8 5 inch Length 139 7 to 355 6mm 5 5 to 14 inch ADF Paper weight 52 105 g m2 14 28 lb Capacity 35 sheets Width 139 7 to 216mm 5 5 to 8 5 inch Length 139 7 to 355 6mm 5 5 to 14 inch Machine size W x D x H M118 420 x 397 x 442 mm 16 6 x 15 7 x 17 4 inch M119 420 397 463 mm 16 6 15 7 18 3 inches Without Op...

Page 173: ... 120W Power save mode 70 W energy saver mode1 10 W energy saver mode2 Power NA 120 V 60Hz 3Hz TW 110 V 60Hz 3Hz EU AP CN 220 240 V 50 60Hz 3Hz Noise Printing Less than 65 8 dB A Standby Mode Less than 40 dB A Energy Save Mode Less than 40 dB A Warm up time Less than 20 seconds Machine life 5 years 350 000 prints whichever comes first Environmental Standard Energy star program M119 Laser type Class...

Page 174: ...lution 1200 x 1200 600 x 600 dpi Toner save mode Supported First print time Less than 8 seconds Duplex print Supported M119 only PC interface USB 2 0 10BASE T 100BASE TX Network Protocol TCP IP IPP Memory Standard 128MB Operation System PCL Windows XP Vista 7 and Windows Server 2003 2003 R2 2008 2008 R2 PS3 Windows XP Vista 7 and Windows Server 2003 2003 R2 2008 2008 R2 and Mac OS X 10 3 or later ...

Page 175: ...ed 28 cpm A4 30 cpm LT ADF ARDF 28 cpm A4 30 cpm LT Multiple Document Single Copy ADF ARDF 20 cpm Multiple copy Up to 99 Resolution H x V Scanning 600 x 600 dpi Flatbed 600 x 300 dpi ADF ARDF Printing 600 x 600 dpi Grayscale 256 levels Reduction Enlargement Fix NA 50 65 78 93 129 155 200 400 EU 50 71 82 93 122 141 200 400 Custom 25 400 in 1 steps Copy mode Text Photo Mixed Memory copy Yes Duplex c...

Page 176: ... M119 APS AMS No No Auto Tray Switch No Directional Magnification No Directional Size Magnification No Photo Mode Yes Auto Start No User Program No Electronic Sorting Standard collation ADF ARDF only Max A4 LT LG Image Rotation No Series Copy No ...

Page 177: ... than 5 sec Gray Scale less than 5 sec Color less than 10 sec Platen Black White less than 5 sec Gray Scale less than 5 sec Color less than 10 sec Maximum original size Platen Width max Up to 216mm Length max Up to 297mm ADF ARDF Width max Up to 216mm Length max Up to 356mm Scan Depth 48 bits color processing input 24 bits color processing output PC Interface USB2 0 10BASE T 100BASE TX TWAIN Compl...

Page 178: ...er 3 Level Document size ADF ARDF Width 139 7 to 215 9mm 5 5 to 8 5 ADF ARDF Length 139 7 to 355 6mm 5 5 to 14 Flatbed Width 216mm Flatbed Length 297mm Scanning width Max 210 mm 8 3 Printing width Max 208 mm 8 2 Gray scale 256 levels Polling type None Resolution Standard 200dpi x 100dpi 8 dot mm x 3 85 line mm Fine Photo 200dpi x 200dpi 8 dot mm x 7 7 line mm Scanning Speed Less than 5 sec A4 SEF ...

Page 179: ...o 1 chart Memory Backup 1 hour One touch dial 20 Abbreviated dial 200 Broadcasting 100 stations Communication source Public switched telephone network PC Fax utility Available Automatic re dial Available Auto Answer 3 5 rings Default 3 rings LDAP authentication Available LDAP address search Available ...

Page 180: ...s reception TIFF S TIFF F MH MR MMR encoding Authentication method SMTP AUTH POP before SMTP A POP Original size A4 Length is up to 356 mm Scan line density 8 dots per mm 3 85 line per mm 200 100 dpi 8 dots per mm 7 7 line per mm 200 200 dpi Destination machine specifications Communication protocols Transmission SMTP TCP IP Reception POP3 TCP IP E mail format Format MIME Base64 Content Type Image ...

Page 181: ...river C Need to input paper size by operation panel and driver N Not supported Type SEF LEF Size Input Tray Auto Duplex Standard Tray Option PFU Bypass Tray A4 SEF 210x297 A A B B B5 SEF 182x257 A A B N A5 SEF 148x210 A A B N LEF 210x148 N N C N B6 SEF 128x182 B N B N LEF 182x128 N N N N A6 SEF 105x148 B N B N LEF 148x105 N N N N Postcard SEF 100 x 148 C N C N LEF 148 x 100 N N N N SEF 200 x 148 C...

Page 182: ...ecutive SEF 71 4 x101 2 A N B N F SEF 8 x 13 B N N N Foolscap SEF 81 2 x 13 B N N N Folio SEF 81 4 x 13 B N N N 16 Kai SEF 195 x 267 B N B N Env 10 SEF 41 8 x 91 2 N N B N Env Monarch SEF 37 8 x 71 2 N N B N Env C5 SEF 162 x 229 N N B N Env C6 SEF 114 x 162 N N B N Env DL SEF 110 x 220 N N B N Width 100 216mm C N C N Length 148 156mm C N C N Width 90 216mm N N C N Length 140 356mm N N C N ...

Page 183: ...APPENDIX SP MODE TABLE REVISION HISTORY Page Date Added Updated New None ...

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Page 185: ...Service Menu SM Appendix 2 1 M118 M119 Appendix SP Mode Table 2 APPENDIX SP MODE TABLE 2 1 SERVICE MENU See Main Chapters for Service Program Mode ...

Page 186: ......

Page 187: ...APPENDIX TROUBLESHOOTING GUIDE REVISION HISTORY Page Date Added Updated New None ...

Page 188: ......

Page 189: ...Service Call Conditions SM Appendix 3 1 M118 M119 Appendix Trouble Shooting Guide 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 SERVICE CALL CONDITIONS See Main Chapters for Service Call Conditions ...

Page 190: ...r tray See User Guide The tray set for Select Paper Tray under Fax Features did not contain A4 Letter or Legal size paper Load valid size paper in the tray and configure the paper size settings under System Settings accordingly A cover or tray was open Close the cover or tray There was a paper jam Remove the jammed paper See User Guide A print cartridge was empty Replace the print cartridge See Us...

Page 191: ... Available IDCard Copy A4 or 8 1 2 x 11 ID card copy could not be performed because the tray does not contain the valid size paper which are A4 or Letter size Set the machine to print copies using the A4 or Letter size paper in the Select Paper setting See User Guide Specify the A4 or Letter size paper for the tray selected for printing copies See the user s guide Busy Fax transmission could not b...

Page 192: ...cel the job Check Paper Type The paper type set for the document differs from the type of the paper in the indicated tray Press FormFeed to begin printing or press JobReset to cancel the job Connection Failed The line could not be connected correctly Confirm that the telephone line is properly connected to the machine Disconnect the telephone line from the machine and connect a standard telephone ...

Page 193: ... settings to reduce the scanning resolution See the user s guide Configure Max E mail Size under scanner settings to increase the allowed size See the user s guide Failed to Access File Press Clear key The Scan to USB function failed because the machine could not access the USB flash disk properly Use a USB flash disk that is not password or write protected Failed to Create File Press Clear key Th...

Page 194: ...er s guide Indep Sply Prt Cart A non supported print cartridge is installed Remove and replace it with a print cartridge specified by an authorized dealer Internal Misfeed Paper has been jammed in the machine Remove the jammed paper See the user s guide Memory Almost Full Memory has almost reached capacity during sort copy If several originals are still to be scanned it is recommended to start pri...

Page 195: ... 600 dpi If using the PostScript 3 printer driver set Print Quality in Graphics to 600 600 dpi Print or delete other Locked Print files in the machine and then print the Locked Print file that the machine failed to print Alternately resend the Locked Print file to the machine with Resolution set to 600 600 dpi and then print the Locked Print file Memory Overflow The machine s memory reached capaci...

Page 196: ...the tray 1 paper input area Remove the jammed paper See the user s guide Misfeed Tray 2 Paper has been jammed in the tray 2 paper input area Remove the jammed paper See the user s guide Net Communication Error Connection with the server was lost while sending or receiving data Contact the network administrator Network is not Ready A scanned file could not be sent because the machine has not receiv...

Page 197: ... usable and must be replaced Replace the fusing unit p 2 1 Service Menu Replacement Required Paper Feed Roller The paper feed roller is no longer usable and must be replaced Replace the paper feed roller p 2 1 Service Menu Replacement Required Print Cartridge The machine has run out of toner Replace the print cartridge See the user s guide Replacement Required Transfer Roller The transfer roller i...

Page 198: ...Call Conditions Set Correct Paper The tray set for Select Paper Tray under Fax Features does not contain A4 Letter or Legal size paper While the message is displayed press the OK key A menu for changing the paper size of the current tray appears Load A4 Letter Legal size paper in the tray and then select the corresponding paper size using keys and press the OK key The machine will then print out t...

Page 199: ...Unavailable Paper Type 2 sided copy could not be performed because the tray does not contain the valid type paper which are thin plain recycled color preprinted prepunched thick paper 1 or letterhead Specify the tray containing the valid type paper in the Select Paper setting See the user s guide Specify the valid paper type for the tray selected for printing copies See the user s guide Unsupporte...

Page 200: ...ailed because the USB flash disk was removed before the operation could be completed Check that the USB flash disk is securely inserted in the machine Do not pull out the USB flash disk until Ready appears on the display USB Memory Overflow Press Clear key The Scan to USB function failed because there was not enough memory on the USB flash disk Use a USB flash disk with enough memory Write Protect...

Page 201: ...ort Error codes consist of six hexadecimal digits 0 5 Digit 5 indicates Fax Internet Fax and TX RX Digit 5 far left TX or RX 1xxxxx TX Fax 2xxxxx RX Fax 3xxxxx TX Internet Fax 4xxxxx RX Internet Fax Fax Error Code Structure Digit 4 Coding MH MR MMR JBIG x1xxxx MH x2xxxx MR x3xxxx MMR x4xxxx JBIG Digit 3 MODEM mode xx1xxx V27ter nonECM xx2xxx V29 nonECM xx3xxx V17 nonECM xx4xxx V33 nonECM xx5xxx V3...

Page 202: ...ODEM mode xxaxxx V29 ECM xxbxxx V17 ECM xxcxxx V33 ECM Digit 2 MODEM speed xxx1xx 2400 xxx2xx 4800 xxx3xx 7200 xxx4xx 9600 xxx5xx 12000 xxx6xx 14400 xxx7xx 16800 xxx8xx 19200 xxx9xx 21600 xxxaxx 24000 xxxbxx 26400 xxxcxx 28800 xxxdxx 31200 xxxexx 33600 ...

Page 203: ...4 Memory Full during RX xxxx06 Authorized Reception Enable Since received TSI was not match reception was refused xxxx21 Dial failure Connection Fail xxxx22 Dial Fail xxxx23 Redial All Failed xxxx31 Comm Error 1 Phase B Error TX T1 Time Out xxxx32 V8 negotiation Fail xxxx40 Comm Error 1 Phase B Error Retry Out xxxx41 Too many FTT xxxx42 Too many CRP xxxx43 T2 Time Out xxxx44 DCN received xxxx45 Co...

Page 204: ...Error Retry Out xxxx61 T2 Time Out xxxx62 DCN received xxxx63 Too many CRP xxxx64 Too many PPR xxxx65 RNR time Out xxxx66 RTN PIN Received EOR ERR DCN xxxx67 Invalid Command Response RX xxxx68 Command Rec Error xxxx69 Resp Rec Error xxxx70 Comm Error 4 Phase E Error Time Out xxxx80 Comm Error 5 Other general Comm Error modem hang up xxxx81 V34 abort received xxxx82 V34 t1 timeout control channel e...

Page 205: ...k settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used 3xxx14 Mail part body Edit error E mail transmission failed Confirm that the network settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used 3xxx31 Codec error E mail transmission failed Confirm tha...

Page 206: ...led Ask the sender to check the e mail settings 4xxx24 Mail part header acquisition error E mail reception failed Ask the sender to check the e mail settings The e mail had an invalid Content Type or an unsupported type of file such as PDF or JPEG was received Ask the sender to check the file type 4xxx25 Mail part body acquisition error E mail reception failed Ask the sender to check the e mail se...

Page 207: ...as other than MH MR MMR Ask the sender to check the TIFF file 4xxx44 TIFF over spec A TIFF file could not be received properly The resolution of the TIFF file was not supported or the width of the TIFF file was A3 or B4 Ask the sender to check the TIFF file 4xxx45 TIFF Form abnormal A TIFF file could not be received properly The format of the TIFF file was other than TIFF S F Ask the sender to che...

Page 208: ... M355 PAPER FEED UNIT TK 1080 REVISION HISTORY Page Date Added Updated New None ...

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Page 210: ...UNIT 1 2 1 2 PAPER FEED ROLLER 1 4 1 2 1 PAPER FEED ROLLER 1 4 1 3 FRICTION PAD 1 6 1 3 1 FRICTION PAD 1 6 1 4 PAPER FEED MOTOR AND GEARS 1 7 1 4 1 PAPER FEED MOTOR 1 7 1 4 2 PAPER FEED GEARS 1 8 1 5 PAPER TRAY BOARD 1 9 1 5 1 PAPER TRAY BOARD 1 9 1 6 PAPER TRAY UNIT SET SWITCH 1 10 1 6 1 PAPER TRAY UNIT SET SWITCH 1 10 1 7 SENSORS 1 11 1 7 1 PAPER FEED SENSOR 1 11 1 7 2 PAPER END SENSOR 1 11 ...

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Page 212: ...dure Safety Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols See or Refer to Screws Connector Clamp Clip ring E ring ...

Page 213: ......

Page 214: ...REPLACEMENT AND ADJUSTMENT ...

Page 215: ......

Page 216: ... REPLACEMENT AND ADJUSTMENT 1 1 EXTERNAL COVERS AND PAPER FEED UNIT Turn off the main power switch and unplug the machine before attempting any procedure in this section 1 1 1 REAR COVER 1 Remove the paper tray unit from the main unit 2 Pull out the paper tray 3 Rear cover A x2 ...

Page 217: ...M355 1 2 SM 1 1 2 RIGHT COVER 1 Rear cover 1 1 2 Right cover A x2 1 1 3 PAPER FEED UNIT 1 Right cover p 1 2 2 Paper feed motor bracket p 1 8 3 Paper feed roller shaft gear A C ring x1 ...

Page 218: ...External Covers and Paper Feed Unit SM 1 3 M355 Paper Feed Unit TK1080 M355 4 Release paper feed roller shaft A C ring x1 bushing x1 5 Paper feed unit A x4 ...

Page 219: ...M355 1 4 SM 1 2 PAPER FEED ROLLER 1 2 1 PAPER FEED ROLLER Remove the paper feed roller 1 Right cover p 1 2 2 Remove a C ring A and a bushing B 3 Release the paper feed roller shaft A ...

Page 220: ...per feed roller 1 Attach the paper feed roller to the paper feed roller shaft 2 Reinstall the paper feed roller shaft correctly As shown in the above pictures the paper feed roller shaft must be installed behind the feeler A The left picture B is correct The right picture C is incorrect 3 Close the right cover first and then close the rear cover ...

Page 221: ...M355 1 6 SM 1 3 FRICTION PAD 1 3 1 FRICTION PAD 1 Pull out the paper tray 2 Turn the paper feed unit over and release two hooks A 3 Turn the unit over again and remove the friction pad B ...

Page 222: ...Paper Feed Motor and Gears SM 1 7 M355 Paper Feed Unit TK1080 M355 1 4 PAPER FEED MOTOR AND GEARS 1 4 1 PAPER FEED MOTOR 1 Right cover p 1 2 2 Paper feed motor A x2 x1 x1 ...

Page 223: ...M355 1 8 SM 1 4 2 PAPER FEED GEARS 1 Right cover p 1 2 2 Paper feed motor bracket A x3 x1 x1 3 Paper feed gears A each C ring x1 ...

Page 224: ...Paper Tray Board SM 1 9 M355 Paper Feed Unit TK1080 M355 1 5 PAPER TRAY BOARD 1 5 1 PAPER TRAY BOARD 1 Right cover p 1 2 2 Paper Tray Board x2 locking support x2 x 4 ...

Page 225: ...M355 1 10 SM 1 6 PAPER TRAY UNIT SET SWITCH 1 6 1 PAPER TRAY UNIT SET SWITCH 1 Paper feed unit p 1 2 2 Feeler A 3 Paper tray unit set switch A hook x2 ...

Page 226: ...FEED SENSOR 1 Right cover p 1 2 2 Release the actuator A from the slot of the paper feed sensor B 3 Paper feed sensor B all hooks x1 1 7 2 PAPER END SENSOR 1 Right cover p 1 2 2 Release the actuator A from the slot of the paper exit sensor B 3 Paper end sensor B all hooks x1 ...

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