Ricoh M000 Service Manual Download Page 89

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Software (Errors, Symptoms, Causes and Solutions)

SM 4-31

M000/M009

ouble

shooting

application. In such cases, install the

newest driver again. If not working in

basic programs, then check if the

CMOS port is on ECP. Also check the

address of IRQ 7 and 378.

4. If a scanner needs to be connected to

the printer, first remove the scanner

from the PC to see if the printer is

properly working alone.

CÓPIA NÃO CONTROLADA

Summary of Contents for M000

Page 1: ...M000 M009 SERVICE MANUAL 003787MIU CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 2: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 3: ...M000 M009 SERVICE MANUAL CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 4: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 5: ...M000 M009 SERVICE MANUAL 003787MIU CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 6: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 7: ...S CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is intended to convey endors...

Page 8: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 9: ...anual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation WARNING CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 10: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 11: ...E COMPANY LANIER RICOH SAVIN M000 SP 3300DN Aficio SP 3300DN SP 3300DN M009 SP 3300D Aficio SP 3300D SP 3300D DOCUMENTATION HISTORY REV NO DATE COMMENTS 05 2008 Original Printing CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 12: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 13: ...ECK POINTS FOR SERVICING 3 1 3 1 2 RELEASING PLASTIC LATCHES 3 1 3 2 COVER UNIT 3 2 3 2 1 CASSETTE AND FRONT COVER 3 2 3 2 2 DUPLEX UNIT AND REAR COVER 3 3 3 2 3 TOP COVER 3 4 3 2 4 LEFT AND RIGHT COVER 3 5 3 3 FUSER 3 6 3 4 LSU LASER SCANNING UNIT 3 8 3 5 DRIVE 3 9 3 6 HVPS SMPS MAIN BOARD 3 10 3 6 1 HVPS HIGH VOLTAGE POWER SUPPLY 3 10 3 6 2 SMPS SWITCHING MODE POWER SUPPLY 3 11 3 6 3 MAIN BOARD ...

Page 14: ...4 2 11 GHOST 3 FUSER 4 12 4 2 12 STAINS ON THE FACE OF PAGE 4 13 4 2 13 STAINS ON THE BACK OF PAGE 4 14 4 2 14 BLANK PAGE PRINT OUT 1 4 15 4 2 15 BLANK PAGE PRINT OUT 2 4 16 4 3 DISCHARGE SYMPTOMS CAUSES AND SOLUTIONS 4 17 4 3 1 WRONG PRINT POSITION 4 17 4 3 2 JAM 0 4 18 4 3 3 JAM 1 4 19 4 3 4 JAM 2 4 20 4 3 5 DUPLEX JAM 4 21 4 3 6 MULTI FEEDING 4 22 4 3 7 PAPER ROLLED IN THE FUSER 4 23 4 3 8 PAPE...

Page 15: ...ERROR 4 34 4 6 CLEARING PAPER JAMS 4 35 4 6 1 PAPER FEED AREA 4 35 Tray 1 4 35 Optional tray 2 4 36 In the manual tray 4 37 4 6 2 PRINT CARTRIDGE AREA 4 38 4 6 3 PAPER EXIT AREA 4 39 4 6 4 DUPLEX UNIT AREA 4 40 Duplex Jam 0 4 40 Duplex Jam 1 4 41 4 6 5 TIPS TO AVOID PAPER JAMS 4 42 4 7 PERIODIC DEFECTIVE IMAGE 4 43 SERVICE TABLES 5 SERVICE TABLES 5 1 5 1 FIRMWARE DOWNLOAD 5 1 5 1 1 DOWNLOAD PROCED...

Page 16: ...TEM LAYOUT 6 5 6 3 1 FEEDING 6 5 Separation method 6 5 Basic cassette 6 5 Pick up roller 6 5 Registration roller 6 5 By pass tray 6 6 Duplex unit 6 6 Paper Feed Unit 6 6 6 3 2 TRANSFER 6 6 6 3 3 DRIVE 6 6 6 3 4 FUSER 6 7 Thermostat 6 7 Heat roller 6 7 Pressure roller 6 7 Items for safety 6 7 6 3 5 LSU LASER SCANNER UNIT 6 8 6 3 6 PRINT CARTRIDGE 6 9 6 4 ENGINE HARDWARE SPECIFICATIONS 6 10 6 4 1 EN...

Page 17: ...SPECIFICATIONS 7 1 7 1 GENERAL SPECIFICATIONS 7 1 7 1 1 PRINTER 7 1 7 1 2 OPTION 7 3 7 2 CONTROLLER 7 4 7 3 HANDLING PAPER 7 5 APPENDIX 8 APPENDIX 8 1 8 1 BLOCK DIAGRAMS 8 1 8 2 CONNECTION DIAGRAM 8 2 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 18: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 19: ...D ADJUSTMENT TROUBLESHOOTING SERVICE TABLES DETAILED DESCRIPTIONS SPECIFICATIONS APPENDIX TAB POSITION 2 TAB POSITION 1 TAB POSITION 3 TAB POSITION 4 TAB POSITION 6 TAB POSITION 5 TAB POSITION 8 TAB POSITION 7 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 20: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 21: ...r fire hazards 3 Laser Safety Statement The Printer is certified in the U S to conform to the requirements of DHHS 21 CFR chapter 1 Subchapter J for Class 1 1 laser products and elsewhere it is certified as a Class I laser product conforming to the requirements of IEC 825 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human...

Page 22: ...uid is toxic Contact with the skin should be avoided wash any splashes from eyes or skin immediately and contact your doctor If the liquid gets into the mouth or is swallowed see a doctor immediately 2 Please keep toner cartridges away from children The toner powder contained in the toner cartridge may be harmful and if swallowed you should contact a doctor CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLAD...

Page 23: ...heating possibly leading to a fire When removing the power connector grip it firmly and pull 7 Take care of the power cable Do not allow it to become twisted bent sharply round corners or other wise damaged Do not place objects on top of the power cable If the power cable is damaged it could overheat and cause a fire or exposed cables could cause an electric shock Replace a damaged power cable imm...

Page 24: ...stalled on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall 2 The printer contains many rollers gears and fans Take great care to ensure that you do not catch your fingers hair or clothing in any of these rotating devices 3 Do not place any small metal objects containers of water chemicals or other liquids close to the printer which if spille...

Page 25: ...removing or re fitting any parts do not use excessive force especially when fitting screws into plastic 6 Take care not to drop any small parts into the machine 7 Handling of the OPC Drum The OPC Drum can be irreparably damaged if it is exposed to light Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent room lighting Exposure for as little as five minu...

Page 26: ...rm 3 When you move the printer This printer weighs 7 87kg Use safe lifting and handling techniques Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall pos...

Page 27: ...ty of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a replacement ESD...

Page 28: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 29: ...INSTALLATION CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 30: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 31: ...Installation Requirements SM 1 1 M000 M009 Installation 1 INSTALLATION 1 1 INSTALLATION REQUIREMENTS For details refer to the User s Guide CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 32: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 33: ...PREVENTIVE MAINTENANCE CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 34: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 35: ...ine Other than the three Yield Parts listed below there is essentially no PM required on this product These three items will need to be replaced in cases where their yield is near Description Expected Yield Q ty unit Pick up Roller 50K pages 1 Transfer Roller 50K pages 1 Fuser 50K pages 1 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 36: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 37: ...REPLACEMENT ADJUSTMENT CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 38: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 39: ...be affected 3 1 1 CHECK POINTS FOR SERVICING Whenever servicing the machine you must perform as follows 1 Check to verify that documents are not stored in memory 2 Be sure to remove the print cartridge before you disassemble parts 3 Unplug the power cord 4 Use a flat and clean surface 5 Replace only with authorized components 6 Do not force plastic material components 7 Make sure all components ar...

Page 40: ...M 3 2 COVER UNIT 3 2 1 CASSETTE AND FRONT COVER 1 Pull the cassette A out of the printer 2 Remove carefully the front cover A using caution with the hooks 3 Remove the print cartridge B CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 41: ...SM 3 3 M000 M009 Replacement Adjustment 3 2 2 DUPLEX UNIT AND REAR COVER 1 Remove duplex unit A 2 Remove the rear cover A open the cover an apply pressure at hinge point B CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 42: ...0 M009 3 4 SM 3 2 3 TOP COVER 1 Open the front cover 2 Remover the two screws 3 Turn the machine around 4 Open the rear cover 5 Remove the two screws 6 Remove the top cover A CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 43: ...ht cover first remove Cassette and front cover Cassette and Front cover Duplex unit and rear cover Duplex Unit and Rear Cover Top cover Top Cover 2 Remove the first hooks from frame base and remove the other four hooks 3 Remove left cover A 4 Remove right cover B CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 44: ...ER 1 Before removing fuser first remove Duplex unit and rear cover Duplex unit and rear cover Top cover Top Cover 2 Remove the rear guide A 3 Remove four screws 4 Disconnect three harnesses CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 45: ...Fuser SM 3 7 M000 M009 Replacement Adjustment 5 Remove the fuser A Remove carefully to avoid damaging the harnesses CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 46: ...ER SCANNING UNIT 1 Before removing the LSU you should remove Top cover Top Cover Right cover Left and Right Cover 2 Remove four screws M4 x 10 3 Disconnect the harness one from the main board B 4 Remove the LSU A CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 47: ...3 5 DRIVE 1 Before removing the drive you should remove Top cover Top Cover Left cover Left and Right Cover 2 Remove the seven screws indicated above 3 Disconnect the harness of the drive assembly 4 Drive A CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 48: ...u should remove Top cover Top cover Right cover Left and Right cover 2 Remove the six screws indicated above 3 Disconnect the harness B at the back side of the HVPS A 4 Remove HVPS The Serial Number will be erased after replacing the main board 5 Input the Serial Number Serial Number Input CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 49: ... SMPS SWITCHING MODE POWER SUPPLY 1 Before removing the SMPS you should remove Top cover Top cover Right cover Left and Right cover 2 Disconnect the three harnesses A from the SMPS B 3 Remove the four screws 4 Remove the SMPS B CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 50: ... MAIN BOARD 1 Before removing the main board you should remove Top cover Top cover Right cover Right Cover 2 Disconnect all harnesses from the main board A 3 Remove the four screws 4 Remove the main board CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 51: ...Pad Holder SM 3 13 M000 M009 Replacement Adjustment 3 7 PAD HOLDER 1 Remove the cassette A from the printer 2 Release two hooks CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 52: ...Pad Holder M000 M009 3 14 SM 3 Release both of pivots A as shown above 4 Remove the pad holder B CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 53: ... ROLLER 1 Open the front cover 2 Remove the print cartridge 3 Push the transfer holder A which holds the transfer roller B 4 Remove the transfer roller from the printer Do not directly touch the transfer roller when replacing it CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 54: ... UP ROLLER 1 Before removing the pick up roller you should Remove the print cartridge Remove the LSU LSU 2 Put the printer on the flat surface 3 Slide the cam A to the left on the pick up roller shaft CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 55: ... Adjustment 4 Slide the roller positioners A toward the left end of the shaft and rotate the pick up roller B in order to take off it Confirm the correct direction of the pick up roller when replacing it CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 56: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 57: ...TROUBLESHOOTING CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 58: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 59: ... 4 1 M000 M009 Trouble shooting 4 TROUBLESHOOTING 4 1 PROCEDURE OF CHECKING SYMPTOMS Before attempting to repair the printer first obtain a detailed description from the customer of the problem CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 60: ...occurs in the printing Symptom and Cause Solution 1 Deformed Doctor blade or cleaning blade in print cartridge 2 Scratched surface of the charge roller in the print cartridge 3 Partial depression or deformation on the surface of the transfer roller 1 If causes one or two occur in the print cartridge replace the print cartridge and try to print 2 Replace the transfer roller if this occurs as No thr...

Page 61: ...nt cartridge frame 4 If the fuser is defective voids occur periodically at the top of a black image 5 Foreign substances are on the OPC Drum 6 Partly depressed or deformed surface of the transfer roller 1 Foreign matter stuck onto the window Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab 2 Replace the print cartridge 3 No 3 Remove the foreign matter and...

Page 62: ...als to print cartridge 2 The rollers of the print cartridge may be stained Charge roller 26 7mm Supply roller 47 1mm Develop roller 35 2mm Transfer roller 47mm 1 Clean each voltage terminal of the Charge Supply Develop and Transfer roller Remove the toner particles and paper particles 2 Clean the right Gear that has relatively small gap of the teeth in the OPC 3 If the malfunction persists replace...

Page 63: ...rum surface is probably damaged 3 If a black image is partially broken the transfer voltage is abnormal or the transfer roller s life has expired 1 Run OPC cleaning Mode Print and run the Self test 2 or 3 times 2 In case of 75 5 mm interval irremovable in 1 cleanly remove foreign substances stuck on the OPC location equivalent to black spots and white spots with a dry duster 3 The transfer roller ...

Page 64: ...een high voltage terminal in the HVPS and the one in the set 4 Abnormal output from HVPS Run self test and check 1 to 4 5 Check warranty out 1 Check if the Toner Save mode is off Check if the density light is lit 2 No 1 Replace the print cartridge and try to print out 3 No 2 Wait 30 minutes after printer is powered on before you start printing 4 No3 Clean up the area contaminated with toner 5 Repl...

Page 65: ...oltage is not turned on due to bad contacts between power supply in the side of the print cartridge and charge terminal of HVPS 3 VD0 signal of the main board is Low state 1 Check the condition of the connector which connects the main board and HVPS 2 Clean the high voltage charge terminal 3 Replace the HVPS if not solved by step1 and 2 above 4 Replace the LSU Unit or Main Board CÓPIA NÃO CONTROLA...

Page 66: ...roller is not even the springs are damaged the transfer roller is improperly installed or the transfer roller bushing or holder is damaged 2 The life of the print cartridge has expired 3 The toner level is not even on the print cartridge roller due to a bad blade 1 Replace both the left and right Spring Holder 2 Gently shake the print cartridge 3 Replace the print cartridge and run print test CÓPI...

Page 67: ...pan of the print cartridge expired 4 Is the movement Up and Down of the transfer roller smooth 5 Is the HVPS normal 1 The print cartridge is basically designed to print 7 000 pages with 5 coverage If it prints more than 8 000 pages with 2 coverage a background can occur 2 The A S is not guaranteed if using a recycled print cartridge 3 Replace the print cartridge when the life span of it has expire...

Page 68: ...e one in the HVPS board 3 The life of print cartridge has expired 4 Transfer roller lifetime 50 000 sheets has been exceeded 5 Abnormal low temperature below 10 C 6 Damaged cleaning blade in the print cartridge 1 Clean the terminals when contaminated by toner particles 2 For the print cartridge replace the print cartridge and try to print out 3 Replace the main board if not solved by steps 1 and 2...

Page 69: ...stock or transparencies using manual feeder Symptom and Cause Solution When printing on card stock thicker than normal paper or transparencies such as OHP higher transfer voltage is required Select Card stock or OHP Film on paper type menu from the software application setting After using it is recommended that the mode should be returned to the original setting CÓPIA NÃO CONTROLADA CÓPIA NÃO CONT...

Page 70: ...7 6mm intervals Symptom and Cause Solution The temperature of the fuser is maintained at a high temperature Disassemble the fuser and remove the contaminated toner particles on the roller and clean out the foreign matter between the thermistor and heat roller Caution can be deformed CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 71: ...ned Symptom and Cause Solution 1 Toner leakage due to improperly sealed print cartridge 2 If the transfer roller is contaminated stains on the face of a page may occur 1 Replace the print cartridge 2 If the transfer roller is contaminated run OPC Cleaning Mode Print 2 or 3 times And perform Self Test 2 or 3 times to remove contamination CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 72: ...ssure roller is contaminated 1 Perform the OPC Cleaning Mode Print 2 or 3 times Run self test to remove the contamination of the transfer roller 2 Replace the transfer roller if contaminated severely 3 Disassemble the fuser and clean the H R Heat Roller and P R Pressure Roller Also check the area between H R and Thermistor If contaminated clean the area taking caution not to cause deformation of r...

Page 73: ...INT OUT 1 Description Blank page is printed Symptom and Cause Solution Bad ground contacts in OPC and or print cartridge 1 Check if the Ground OPC is defective set inside left side 2 Remove contamination from the terminals of the print cartridge and the unit CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 74: ...nt Symptom and Cause Solution 1 Bad ground contacts in OPC and or print cartridge 2 Abnormal solenoid 1 Remove contamination of the terminals of the print cartridge 2 Perform the engine self test using EDC Mode to check if the Solenoid is normal 3 If not solved by steps 1 and 2 above replace the engine board 4 Turn the power off delete print data from PC and try printing again CÓPIA NÃO CONTROLADA...

Page 75: ...SYMPTOMS CAUSES AND SOLUTIONS 4 3 1 WRONG PRINT POSITION Description Printing begins at the wrong position on the paper Symptom and Cause Solution Wrong sensing time caused by defective feed sensor actuator Replace the defective feed sensor actuator CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 76: ...rface of the roller pickup for foreign matter 4 If continuous clusters occur check whether the assembly slot between shaft pickup and housing pickup opens or is broken away 5 If the paper feeds into the printer and Jam 0 occurs perform EDC Mode to check the feed sensor of the main board 1 Replace the solenoid 2 Replace the side pad Assembly L or R if necessary 3 Clean with soft cloth dampened with...

Page 77: ...r passing through the Actuator Feed Symptom and Cause Solution 1 If paper is jammed in front of or inside the fuser 2 If the recording paper is stuck in the discharge roller and the fuser just after passing through the Actuator Feed Feed Actuator may be defective 1 Replace the SMPS or Exit Sensor 2 Replace the main board 3 Reassemble the Actuator Feed and Spring Actuator if the movement is bad CÓP...

Page 78: ... a Guide claw is broken away or transformed It occurs when the Spring of a Guide claw is broken away or transformed It occurs when the Heat Roller or Pressure Roller is seriously contaminated with the toner 1 Check if the exit sensor actuator is defective Check if the actuator exit is deformed Check if the lever part is deformed Check whether burrs occur in the assembly part of the actuator exit o...

Page 79: ... front or inside the duplex Symptom and Cause Solution 1 When paper cannot trigger the duplex sensor 2 When paper cannot reach the duplex sensor due to a paper jam on a duplex path 1 Replace the SMPS or main PBA 2 When a paper jam occurs on A after it is reversed replace the 2nd exit roller after checking its operation 3 When a paper jam occurs on B after it is reversed replace the duplex roller a...

Page 80: ... the Cassette if the position is correct 2 Solenoid malfunction the solenoid does not work properly Perform EDC Mode 3 Pad Friction is contaminated with foreign matter oil 4 The face of the paper is bent 1 Replace the solenoid if necessary 2 Replace the main board 3 Clean the pad friction with soft cloth dampened with IPA Isopropyl Alcohol 4 Use smooth paper CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLA...

Page 81: ...off set 2 Check the claws of the fuser for deformities 1 After disassembling the fuser clean contamination between the heat roller and the thermistor and remove the contamination of the pressure roller 2 If there is a heavy background repair it with the background troubleshooting method 3 Clean the surface of the heat roller with IPA or water 4 Check the warp or separation of the print claw and th...

Page 82: ...n the OPC Symptom and Cause Solution 1 Paper is too thin 2 The paper is curled 1 Use of normal paper is recommended 2 How to remove rolled paper from the OPC Remove the paper while turning the OPC against the ongoing direction Clean fingerprints on the OPC gently with damp soft cloth CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 83: ...e fuser if the thermostat is open 2 Replace the fuser if a thermistor sensor is located deep inside of a sponge 3 Check whether the overheat mode circuit is operating normally or not 4 Replace the fuser 4 4 2 LSU LASER SCANNING UNIT ERROR Description PMOTOR ERROR HSYNC ERROR Check Solutions 1 Check whether the LSU Laser Scanning Unit connector is disconnected or not 2 Check whether the LSU motor i...

Page 84: ...1 Replace the Fuser 2 Replace the main board 3 Replace the SMPS 4 4 4 PAPER EMPTY Description The status LED on the operation panel is on even when paper is loaded in the cassette Check Solutions 1 Bending or deformation of the actuator of the paper sensor 2 The main board is defective 3 Check the connector 1 Replace the defective actuator 2 Replace the empty sensor main board CÓPIA NÃO CONTROLADA...

Page 85: ...e main board is defective 1 Replace the defective actuator 2 Replace the defective board 4 4 6 COVER OPEN Description The ERROR lamp is on even when the print cover is closed Check Solutions 1 The hook lever in the top cover may be defective 2 Check connectors and the cover switch department in the main board 1 Replace the hook lever if defective 2 Check the insertion of the cover open S W connect...

Page 86: ...not driving when printing and paper does not feed into the printer resulting Jam 0 Check Solutions 1 Contamination of the pressure roller or heat roller Background Hot off set 2 Check whether the claw of the fuser is deformed 1 After disassembling the fuser clean contamination between the heat roller and the thermistor and remove any contamination on the pressure roller 2 If there is heavy backgro...

Page 87: ...ront cover if the operation panel does not show anything after warming up 1 Replace the operation panel 2 Replace the control board 4 4 10 CURVED VERTICAL LINE Description When printing vertical lines become curved Check Solutions 1 If the supply of 24v is unstable in the main control board linking with LSU check drive by EDC mode LSU check 2 Check the DEVE main board in the print cartridge 1 Repl...

Page 88: ...re no problems in the printer itself Unsuccessful test printing indicates that the problem is with the printer and is not due to a software issue 2 Replace the printer cable If the problem is not solved even after the cable is replaced check the amount of remaining toner 3 Check if the connection between the PC and printer port is proper If you use MS Windows check if the printer driver in the con...

Page 89: ...l the newest driver again If not working in basic programs then check if the CMOS port is on ECP Also check the address of IRQ 7 and 378 4 If a scanner needs to be connected to the printer first remove the scanner from the PC to see if the printer is properly working alone CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 90: ...rovide more space on the hard disk Secure more space using disk utilities etc 2 The connection of the cable and printer port is not proper Check if the connection is properly done and if the parallel port in CMOS is properly set up 3 As a printer port Select ECP or SPP out of SPP Normal ECP and EPP modes SPP normal mode supports 8 bit data transfer while ECP Mode transfers 12 bit data 4 If regular...

Page 91: ... up the parallel port in the CMOS SETUP 2 Printer Driver Error 3 Error message from insufficient memory 4 The printing job sometimes stops due to insufficient virtual memory but it actually comes from insufficient space on the hard disk 1 Select SPP Normal or ECP LPT Port among ECP EPP or SPP in the CMOS Setup 2 Check the printer in My Computer To see if the printer driver is compatible with the p...

Page 92: ...ary files to provide more space to start printing job 2 If there are some files with the extension name of jnl delete them and reboot Windows to restart the printing job 3 Shut down all other programs except the current one if possible 4 Delete the printer driver completely and reinstall it 5 After rebooting the computer check for viruses restore the damaged files and reinstall the application tha...

Page 93: ...the tray 1 2 Carefully pull the jammed paper straight out Make sue that all of the paper is properly aligned in the tray 1 If the paper does not move when you pull or if you do not see paper in this area check the fuser area around the print cartridge 3 Insert tray 1 into the printer until it snaps into place Printing should resume CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 94: ...ay 2 1 Remove the jammed paper from the printer Do not continue if the paper does not move or if you do not see the paper in this area In this case go to the next step 2 Pull the tray 1 halfway out 3 Pull the paper straight up and out 4 Insert tray 1 and tray 2 back into the printer Printing should resume CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 95: ...he manual tray Do the following procedure to solve this type of paper jam 1 Remove the jammed paper from the printer 2 Open and close the front cover 3 Load a sheet of paper into the manual feeder Printing should resume CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 96: ...following procedure to solve this type of paper jam 1 Open the front cover and remove the print cartridge 2 Carefully pull the jammed paper straight out 3 Replace the print cartridge and close the front cover Printing should resume CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 97: ...automatically ejected from the printer 2 Carefully pull the paper out of the output tray Do not continue if there is any resistance or if you do not see the paper In this condition go to the next step 3 Pull the rear guide on each side down and remove the paper 4 Return the rear guide to its original position 5 Close the rear cover Printing should resume CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 98: ...that the duplex unit is inserted correctly Duplex Jam 0 Do the following procedure to solve this type of paper jam 1 Pull the duplex unit out of the printer 2 Remove the paper from the duplex unit 3 Remove the paper from the bottom of the printer if the paper does not come out with the duplex unit CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 99: ...he following procedure to solve this type of paper jam 1 Open the rear cover 2 Pull the rear guide on each side down and remove the paper 3 Return the rear guide to its original position 4 Close the rear cover Printing should resume CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 100: ...ine prints Flex fan and straighten the paper before you load it into the paper feed unit Do not use creased dropped or highly curled paper Do not mix paper types Use only recommended print media Ensure that the recommended print side of print media is facing down when you load paper to the input tray or facing up in the bypass tray If paper jams occur frequently when you print on A5 sized paper th...

Page 101: ...C Drum 75 5 mm White spots black spots 2 Charge Roller 26 7 mm Black spots and periodic bands 3 Supply Roller 47 1 mm Periodic bands with slight differences in density 4 Developing Roller 35 2 mm White spots horizontal black bands 5 Transfer Roller 47 mm Ghosting damaged image due to abnormal transfer 6 Heat Roller 77 6 mm Black spots or vertical black bands 7 Pressure Roller_1st 62 8 mm Black bac...

Page 102: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 103: ...SERVICE TABLES CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 104: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 105: ...nt out the Configuration page list before you start the download procedure DOS Command Mode Program firmware for this machine can be upgraded by connecting to a PC via a USB cable A Command to upgrade the program must be entered You must save the correct firmware file to the PC 1 Print out the Configuration page for back up the data and setting 2 Download the usblist2 exe file and firmware file to...

Page 106: ...e can be upgraded by connecting to a PC through Network You must save the correct firmware file to the PC 1 Print out the Configuration page for back up the data and setting 2 Download the Firmware on the PC 3 Access the WIM with the correct IP address 4 Select Maintenance A as shown above 5 Make sure that Firmware Upgrade B is selected as shown above If not select it 6 Click the Browse button C a...

Page 107: ... completely updated Do not turn off the power while updating the Firmware 5 1 2 FIRMWARE RECOVERY PROCEDURE The machine will not operate if the upgrade procedure did not work correctly At this time do the following steps 1 Turn the power off and then on 2 Do the steps in the above download procedure The machine will start the upgrade again CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 108: ...replace the main board 5 2 1 PREPARATION 1 Print out the Configuration page for back up the data and the setting 2 Download the Write USB Serial file in the PC 3 Reboot the PC 5 2 2 PROCEDURE 1 Click the Write USB Serial 2 Input the Serial Number 3 Click the Write CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 109: ...5 M000 M009 Service Tables 4 Confirm the message Writing Good is shown 5 Click the OK and then close the window 6 Print out the Configuration page and confirm the Serial Number is input CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 110: ...tterns check the existence of any abnormalities The patterns help to regularly maintain the product 5 3 1 DEMO PAGE After setting up the printer print a demo page to make sure that the printer is operating correctly 1 Press the Cancel button for two seconds 2 A demo page is printed out CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 111: ... M009 Service Tables 5 3 2 CONFIGURATION PAGE 1 Press the Cancel button for four seconds 2 A configuration page is printed out The Menu Map page is printed out with a configuration page CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 112: ...Sample Pattern M000 M009 5 8 SM CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 113: ...DETAILED DESCRIPTIONS CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 114: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 115: ...ce method the test output related to maintenance and repair Jam removing method etc 6 1 1 KEY OPERATION A Error Indicates the status of the printer B Online Indicates whether the printer is online C Cancel Prints a demo page or configuration page press and hold for three seconds Cancels the print job Causes the printer to feed CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 116: ...r error is occurring and the printer is waiting for the error to be cleared When the problem is cleared the printer resumes printing 2 The print cartridge is near end Replace a new print cartridge Error Orange On 1 A paper jam has occurred On 1 The printer is in the power save mode 2 The printer is on line and can receive data from the computer Online Green Blinking 1 Blinks slowly indicates that ...

Page 117: ... PRINTER COMPONENTS 6 2 1 FRONT VIEW 1 Output tray 2 Control panel 3 Control board cover 4 Front cover 5 By Pass tray 6 Tray 1 7 Optional tray 2 8 Paper level indicator 9 Out put support 10 By pass tray paper width guides CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 118: ... Components M000 M009 6 4 SM 6 2 2 REAR VIEW 1 Network port Only for M009 2 USB port 3 Optional tray 2 cable connector 4 Duplex unit 5 Power receptacle 6 Power switch CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 119: ...ion Paper size detection based upon first sheet size detected by printer controller Both the side guide and the rear guide can be adjusted for various types of paper from A5 to legal size paper Paper sensing capacity 250 sheets of general paper paper arranging Paper Feed Unit paper path and remaining paper display functions Remaining paper indicator located on front of machine on right side of pap...

Page 120: ...ze paper For jam clearing at front of machine design facilitates accessibility Jam clearing at back of machine via rear cover Paper Feed Unit Common driving mechanism for both Paper Feed Unit and main cassette which has a capacity of 250 sheets 6 3 2 TRANSFER A transfer roller transfers toner on an OPC Organic Photoconductor drum to the paper Life span Over 50 000 printed sheets 16 to 27 C 6 3 3 D...

Page 121: ...es not stick to the surface Pressure roller The pressure roller mounted under the heat roller is made of silicon resin and the surface is also coated with Teflon When a sheet of paper passes between the heat roller and pressure roller toner adheres to the surface of the paper permanently Items for safety Protecting devices from overheating 1st protection device Hardware cuts off when overheated 2n...

Page 122: ...m is turned at the same speed as the paper feed speed The HSYNC Horizontal Synch signal is created when the laser beam from LSU Laser Scanning Unit reaches the end of the polygon mirror and the signal is sent to the controller The controller detects the HSYNC signal to adjust the vertical line of the image on paper In other words after the HSYNC signal is detected the image data is sent to the LSU...

Page 123: ...ridge unit consists of the toner supply roller developing roller and blade Developing Method Non contact method Toner Non magnetic one component pulverized type toner Toner life span 2 or 5K LSA Pattern A4 standard Remaining Toner Sensor No OPC Cleaning Cleaning blade type Management of waste toner Toner collection by Cleaning Blade OPC Drum protecting Shutter No Classifying device for toner cartr...

Page 124: ...n which the machine is operating The resistance value of the transfer roller changes in accordance with the surrounding environment and the voltage value which changes in accordance with the operating environment is controlled with the AD converter The voltage value for impressing to the transfer roller is decided by the changed value Fusing The temperature change of the heat roller s surface chan...

Page 125: ...OVER HEAT ERROR It has been higher than 220 C over 20 seconds It has been higher than 230 C over 3 seconds It has been higher than Standby Reference Temperature 10 C over 180 seconds This can be changed in the future LSU The LSU consists of the LD Laser Diode and the polygon motor control When the printing signal occurs it turns on the LD and drives the polygon motor When the detector detects the ...

Page 126: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 127: ...SPECIFICATIONS CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 128: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 129: ... Default 600 x 600 dpi A4 28 ppm Print Speed Letter 30 ppm A4 14 ipm Duplex Print Speed Letter 14 5 ipm Ready Less than 8 5 seconds First Print Speed Idle mode Less than 25 seconds Paper Tray 60 105 g m 16 28 lb By pass tray 60 163 g m 16 43 lb Optional paper tray 60 105 g m 16 28 lb Copy Paper Weight Duplex 75 90 g m 20 24 lb Warm up Time 25 seconds CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 130: ...Folio Oficio Executive ISO B5 JIS B5 3 x 5 Monarch No 10 DL C5 C6 Paper Input Size Optional paper tray A4 LT Legal Folio Oficio A5 Executive ISO B5 JIS B5 Standard 250 sheets each 80 g m 21 3lb bond By pass tray Plain paper 1 sheets 80 g m 21 3lb bond Envelope 1 sheets 75 g m Transparency Labels Post card Card stock 1 sheet 16 43lb 60 163g m Paper Input Capacity Optional paper tray Paper feed unit...

Page 131: ... Selectable 5 10 15 20 30 45 60 120 minutes 5 K AIO toner supply cartridge Supply 2 K AIO starter toner supply cartridge Dimension W x D x H 396 x 369 x 209 6 mm 14 33 x 14 523 x 8 25 Weight 8 81Kg 19 38Ibs include A10 toner 7 1 2 OPTION Item Optional Tray 250 sheets Cassette Tray CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 132: ...Server 32 64bits Supporting OS Mac OS 10 1 to 10 5 WHQL Windows 2000 XP 2003 Server 32 64bits Vista 32 64bits Compatibility PCL6 Win 2000 XP 32 64bits 2003 server 32 64bits Vista 32 64bits PS3 Win 2000 XP 32 64bits Vista 32 64bits 2003 PPD 32 64bits Mac PPD Protocol TCP IP SNMP HTTP 1 1 M009 only Wired Network Supporting OS Windows NT4 0 2000 XP 32 64bits 2003 Server 32 64bits Mac OS 10 1 to 10 5 ...

Page 133: ... sheet 80 g m2 21 3Ib Media sizes A4 A5 A6 Letter Legal Oficio Folio Executive ISO B5 JIS B5 3 x5 Monarch No 10 DL C5 C6 Media types Plain paper Transparency Label Envelope Card stock Media weight 60 163 g m2 60 43Ib By pass Tray Sensing N A Capacity 250 sheets 80 g m2 21 3Ib Media sizes A4 A5 Letter Legal Executive Folio Oficio ISO B5 JIS B5 Media types Plain Paper Media weight 60 105 g m2 16 28 ...

Page 134: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 135: ...Appendix APPENDIX CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 136: ...CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 137: ...Block Diagrams SM 8 1 M000 M009 Appendix 8 APPENDIX 8 1 BLOCK DIAGRAMS CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

Page 138: ...Connection Diagram M000 M009 8 2 SM 8 2 CONNECTION DIAGRAM CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA ...

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