TROUBLESHOOTING
4-1
TROUBLESHOOTING
OVERVIEW
This chapter provides information on problems that may occur while using the
scanner, as well as the actions you can take to solve the problems. Operational
errors are indicated by indicators located on the front of the scanner, above the
power switch.
Should an error or problem persist even when you use the procedures provided
in this section, contact your service representative for assistance. Attempting to
repair the scanner yourself is not covered by the warranty and may cause further
damage. When you contact your service representative, make sure to have the
following information available:
❐
A record of the problem that occurred and the steps you took to eliminate the
problem.
❐
The name and serial number of the scanner.
❐
Configuration information for the scanner.
❐
Information on the scanner driver you are using.
Scanner Problems and Solutions
This section contains information on specific scanner problems that can occur,
and the procedures you follow to correct the error.
Document Feeder Cover Open
Indicator
Color
Green
Green
Green
Red
Status
On
Off
Off
On
This error indicates that the document feeder cover is not closed.
Close the document feeder cover,
making sure it is closed securely.
