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OR-C2 Training

Slide 49

Embedded OCR (Searchable PDF)

Troubleshooting

1. HDD broken



Replace the HDD and copy the dictionary text
information to the new HDD by using the original
SD card again.

2. NVRAM broken/replaced



If upload/download of NVRAM is not possible,
order the OCR SD card as a service part and do
the installation procedure again.

3. Please make sure to keep the original SD card in

the storage location inside machine.

No additional notes

Summary of Contents for D182

Page 1: ...1 OR C2 Training Slide 1 Version 1 0 D182 D183 D184 Service Training OR C2 This course explains the new series of middle range copiers OR C2...

Page 2: ...2 OR C2 Training Slide 2 Appearance ARDF Standard for some models Optional finisher Optional one bin Tray Optional two tray feed unit No additional notes...

Page 3: ...3 OR C2 Training Slide 3 D182 D183 D184 Service Training Product Overview This section provides an overview of the machine and the options that can be installed...

Page 4: ...troller GW Contains new features introduced with the latest models that use this controller Java VM is standard built into the controller USB SD slots built into the operation panel Memory Basic model...

Page 5: ...2 models 1 Basic model no ARDF normal operation panel 2 SP model no ARDF normal operation panel 3 models 1 Basic model no ARDF normal operation panel 2 SP model ARDF normal operation panel 3 SP model...

Page 6: ...irst Copy Time 300 dpi 200 dpi Scanning Resolution w HDD 15 5 s w o HDD 14 5 s w HDD 20 s w o HDD 14 s Warm up Time 3150 3150 Paper Feed Capacity max 1150 1150 Paper Feed Capacity standard 250 GB 120...

Page 7: ...s been increased from 8 5 inches to 9 inches This is also the same as the MET C1 Boards A GW controller is used The BCU and IPU have been changed Main switch This is the same type as CH C1 and MET C1...

Page 8: ...8 OR C2 Training Slide 8 Yield of Consumables Toner cartridges 360 g 11 k prints Same toner as OR C1 Yields are based on these conditions A4 LT long edge feed 5 image coverage ratio...

Page 9: ...9 OR C2 Training Slide 9 Targets Average Print Volume OR C2a 4 k month OR C2b 5 k month OR C2c 7 k month No additional notes...

Page 10: ...ts of the PCU 60k Others 120 k MPBF Target Mainframe OR C2a 102 6 k OR C2b 106 4 k OR C2c 111 1 k Call Ratio Target Mainframe OR C2a 0 039 OR C2b 0 047 OR C2c 0 063 Machine Life OR C2a 900k or 5 years...

Page 11: ...et finisher 9inch WVGA Bridge Unit Inner Finisher Shift Tray 1bin Tray ARDF Platen 550 2Bank 1000 2LCT 550 1Bank Caster Table Smart Operation Panel If you install either of the 1000 sheet finishers yo...

Page 12: ...R C2 Training Slide 12 Options Original Feed OR C1 D593 ADF Handle Type C K C4 MET C1 D700 Platen Cover PN2000 MET C1 Also used with these models K C4 D779 ARDF DF3090 Note Similar to No additional no...

Page 13: ...s PB3120 OR C1 D593 Caster Table Type D OR C1 New D747 LCIT PB3190 2 trays OR C1 New D746 Paper Feed Unit PB3180 OR C1 Also used with these models 1 tray only one of these can be installed D579 Paper...

Page 14: ...SR3352 For D586 OR C1 D587 Punch Unit PU3020 OR C1 D583 Internal Shift Tray SH3050 Needed for D686 D687 finishers New D687 Finisher Adapter Type M7 For D686 D687 MET C1 D717 Punch Unit PU3050 1000 sh...

Page 15: ...r Unit Installation For Basic Models New D757 Printer Unit Type M7 New D757 Scanner Enhance Option Type M7 K C4 D701 Memory Unit Type M1 1 5GB Similar to those used with other models New D757 IPDS Uni...

Page 16: ...els D566 Bluetooth Interface Unit Type D Similar to those used with other models MET C1 D164 IEEE 802 11a g n Interface Unit Type M2 Used with many other models D640 Copy Data Security Unit Type G Use...

Page 17: ...onnection Type M7 In use with many models G578 Memory Unit Type B 32MB In use with many models H903 Marker Type 30 Also used with these models New D759 G3 Interface Unit Type M7 Similar to those used...

Page 18: ...in MET C1 is not required MET C1 New D148 Smart Operation Panel Type M3 OR C1 A674 Key Counter Bracket Type H OR C1 D593 Card Reader Bracket Type 3352 OR C1 Also used with these models Similar to tho...

Page 19: ...Operation Panel Appearance Stop key Main Power Energy Saving LED Home Key Check Status Key Back key Menu key Status LED Data In LED Fax LED 10 1inch WSVGA 1024x600 Subject to change No ten key pad No...

Page 20: ...20 OR C2 Training Slide 20 D182 D183 D184 Service Training New and Improved Features No additional notes...

Page 21: ...mory as standard This change is to expand sales of SDK solution applications As you know up until 12S models if the customer wants to use SDK solution applications it is necessary to buy two options o...

Page 22: ...M up date tool Java VM SD 2 Update Java VM feature on optional SD card on PC MFP Java VM SD Firmware Download Center Website 1 Download the Java VM firmware SD MFP 2 Save the new firmware on an SD car...

Page 23: ...s are installed and re install them To check look at the most recent list of optional features installed in this machine It was printed with SP5 990 024 SDK J Summary or SP5 990 025 SDK J Application...

Page 24: ...equires the OCR option this is a new type of option The OCR option cannot be copied from one SD card to another Scanning Search Copy Paste From 12A models such as CH C1 we provide the new optional fea...

Page 25: ...sends a Searchable PDF file to the designated destinations Files can be encrypted and be set with passwords in the same way as normal PDF files File names can automatically be set from the OCR text E...

Page 26: ...ll be divided by pages Please note that users cannot cancel the job once Searchable PDF job has started unlike other file formats Benefits for the Customer Users can search specific words by using ele...

Page 27: ...When it is impossible to create a Searchable PDF file a normal PDF will be created OCR will start after all originals are scanned and then a searchable PDF will be sent to the specified destination S...

Page 28: ...When there are email size limitations and the scanned file size exceeds it the whole file will be automatically divided to multiple files In this case the system ignores the limitation of file quantit...

Page 29: ...g is only changed if an SC or jam occurs These logs can help solve problems caused by the software They are not effective for identifying defective parts or problems caused by hardware In older models...

Page 30: ...he end date of the log with SP5 857 102 e g March 30 2013 input 20130330 yyyymmdd Execute SP5 857 103 to write the debug log to the SD card The approximate time it takes to transfer the debug log is a...

Page 31: ...e names and paths Controller debug log GW debug log LogTrace machine number watching yyyymmdd_hhmmss_unique identification number gz Engine debug log LogTrace machine number engine yyyymmdd_hhmmss gz...

Page 32: ...ngs data Import export is possible between devices only if their model type region of use and the following device configurations match Input Tray Output Tray ADF Whether or not equipped with a hard d...

Page 33: ...Insert the SD card with the settings into the slot on the side of the operation panel Log in at the operation panel as an administrator with all privileges Use the following user tool System Settings...

Page 34: ...am Document Server Program Copier Program Scanner Web Image Monitor Setting Web Service Settings Some System Settings The setting for the date those settings that require the device certificate and th...

Page 35: ...lated data Counters EFI printer unit settings Settings that can only be specified via Web Image Monitor or Web Service for example Bonjour SSDP setting Some System Settings The setting for the date th...

Page 36: ...data insert an SD card and use SP5 749 001 Import Export Export There are two sets of data that can be exported Unique and Secret see the next slide The data classified as Secret cannot be exported u...

Page 37: ...mber Mail address assigned to the machine 2 Items for specifying the options equipped on the machine Example Lot number for developer Unique information that cannot be updated 1 Items that may cause a...

Page 38: ...Exported data is encrypted Example Password Encryption key PIN code 2 Confidential information for the customer Example User name User ID Department code Mail address Phone number 3 Personal informati...

Page 39: ...39 OR C2 Training Slide 39 D182 D183 D184 Service Training Installation This section explains the main points about installation For full details see the Field Service Manual...

Page 40: ...C1 You have to remove the SMC sheet from the exposure glass and store it inside the ARDF or platen cover OR C2 The SMC sheet is stored inside the front cover near the power switch at the factory You d...

Page 41: ...eding thin paper adjust the sliding tray to the point shown above A When feeding normal paper adjust the sliding tray to the point shown above B If not you may get the following problems Original jam...

Page 42: ...42 OR C2 Training Slide 42 Options Finishers The D686 D687 finishers are the same as for MET C1 However when installing on the OR C2 Finisher Adapter Type M7 must be attached first No additional notes...

Page 43: ...Training Slide 43 Options Paper Tray Unit two trays LCT The casters are different from the OR C1 The casters are adjustable See the installation procedure in the service manual for details No addition...

Page 44: ...uired After installation do the following SP adjustments Set SP5 748 201 bit 0 to 1 default 0 Set SP5 748 101 to 1 default 0 Switch power OFF ON After switching the power ON if the default setting ico...

Page 45: ...trictions For example the part of the Postscript software that requires licensing is now built into the controller so the portion on the SD card can be moved to another SD card You can insert SD card...

Page 46: ...46 OR C2 Training Slide 46 Options SD Card Storage Location Open the front cover and then remove the bracket A Keep the SD cards here A No additional notes...

Page 47: ...1 or 2 Turn the main switch on Execute SP 5 878 004 Option setup OCR dictionary Turn the switch off and on Execute SP 5 878 004 again Option setup OCR dictionary Turn the switch off Remove the SD car...

Page 48: ...on in the SD card is copied to the HDD during the second execution of SP5 878 004 Even after the dictionary data is copied to the HDD the information is still stored in the SD card OCR SD Machine Seri...

Page 49: ...text information to the new HDD by using the original SD card again 2 NVRAM broken replaced If upload download of NVRAM is not possible order the OCR SD card as a service part and do the installation...

Page 50: ...D184 Service Training Maintenance Replacement procedures are similar to the OR C1 except for taking the covers off and for replacing PCBs However refer to the service manual for OR C2 for details whe...

Page 51: ...itch DC power has been turned off a voltage of 5V still flows through the machine to detect when the switch is pushed to turn the power on Therefore before performing any kind of machine maintenance y...

Page 52: ...off 5V is still supplied So do the following before you start work 1 Push the power switch A on the machine 2 Wait 3 minutes to shut down 3 Take out the power cord 4 Do either of the following Wait s...

Page 53: ...crew holes are mostly not visible This means that the covers are held in place by a lot of tabs The locations of these tabs are explained in the removal procedures Pay attention to these diagrams so t...

Page 54: ...g Slide 54 Starting the Machine Again To start the machine press the main power switch If you press the main power switch between the beginning and the end of a shutdown the machine will not start No...

Page 55: ...ine has a forced shutdown function To make a forced shutdown press and hold the main power switch for 6 seconds In general do not use the forced shutdown Forced shutdown may damage the hard disk and m...

Page 56: ...nd Adjustment PCBs and Other Items NVRAM on the Controller Board When replacing the controller board remove the NVRAM from the old controller board Then install it at the same position on the new cont...

Page 57: ...ard check which ESA applications have been installed After replacing the controller board re install the ESA applications by following the installation instructions for each application After reinstal...

Page 58: ...raining Slide 58 Replacing the Controller Board 2 When removing the controller board remove the board horizontally to the left so as not to damage the SD card slot A on the rear of the board No additi...

Page 59: ...ollowing section of the manual for full details Replacement and Adjustment PCBs and Other Items EEPROM on the BCU Install the EEPROM A the correct way around The indentation C must point in the direct...

Page 60: ...60 OR C2 Training Slide 60 D182 D183 D184 Service Training Detailed Section Descriptions Scanner This section describes the scanner It is the same as MET C1...

Page 61: ...nd scanners The sensor board converts the CCD analog signals into digital signals When the original is manually placed on the exposure glass the scanner motor pulls the 1st and 2nd scanners via mechan...

Page 62: ...ze or magnification mode The image length change in the sub scan direction is done by changing the scanner motor speed In the main scan direction it is done by image processing on the BCU board You ca...

Page 63: ...tects the original width The APS length sensors A detect the original length The BCU board checks the sensors when the platen cover sensor B is activated as it is closed If the copy is made with the p...

Page 64: ...and Chinese paper size 8 16 If the user specifies that the pre scan lamp is too bright the brightness for the pre scan can be reduced by decreasing the value of SP4 309 004 However if the lamp bright...

Page 65: ...od has one demerit any dust that attached to the exposure glass will stay there and will not be swept away by originals passing through However the dust detection feature described on the next few sli...

Page 66: ...lines in copies The dust check is done before the first original is scanned This is done only once at the beginning of a job The check is not done for originals added during a long scanning job If du...

Page 67: ...Dust Detection SP 4020 SP 4020 001 Enable disable default disabled SP 4020 002 Sensitivity adjustment SP 4020 003 Do not adjust in the field SP 7852 Counts how many times the machine detected dust on...

Page 68: ...id the dust There are three scanning points a Home position b The first time that dust is detected the scanner moves here c The next time that dust is detected the scanner moves here If dust is detect...

Page 69: ...69 OR C2 Training Slide 69 OPTIONAL PERIPHERALS Optional Finishers D686 D687 No additional notes...

Page 70: ...70 OR C2 Training Slide 70 Overview No additional notes...

Page 71: ...hift tray and a lower tray for booklets This is a replacement for the B793 finisher The mechanisms are very similar to the B793 finisher 1000 sheet Finisher D687 This finisher has two trays a proof tr...

Page 72: ...be used for these two functions The shift tray does not move from side to side A roller in the machine the shift roller moves from side to side to do the shift sorting There is only one stapler It do...

Page 73: ...73 OR C2 Training Slide 73 Compare with the B793 Finisher 1 Stapler Unit Booklet Folder Shift Tray B793 D686 Stapler Unit Booklet Folder No additional notes...

Page 74: ...ng back to the stapler tray from the shift tray So heavier paper can be stapled than in the B793 Better for thin paper In the B793 the stapler tray is almost vertical so thin paper bends while in the...

Page 75: ...id Drops the junction gate Proof tray full sensor Detects when the tray is full Proof tray exit sensor Detects jams Proof Tray Full Sensor Proof Tray Exit Sensor Proof Tray Junction Gate The B793 has...

Page 76: ...76 OR C2 Training Slide 76 Shift Tray Has shift sorting and up down mechanism Proof tray junction gate solenoid Does not turn on This is the default mode Proof Tray Junction Gate No additional notes...

Page 77: ...he tray cannot go down more Sensor 1 Used for A3 Sensor 2 Used for A4 Shift Tray Position Sensor Lower Limit Sensor 2 Shift Tray Motor Upper Limit Switch Lower Limit Sensor 1 The B793 has two lower li...

Page 78: ...Eject Sensor Shift Roller This is basically the same as the B793 finisher The shift roller moves the sheet to one side while it is fed out All sheets of the same set are moved across to the same side...

Page 79: ...is tray does not have a lift mechanism Two sensors detect when the tray is full The actuators for these sensors are attached to the sensor arm This tray is for booklets only Tray Full Sensors Sensor A...

Page 80: ...80 Booklet Tray Stacking The sensor arm rests on the top of the booklets The depressor pushes the open ends of the booklets down This lets the machine stack more booklets on the tray Sensor Arm Depres...

Page 81: ...y full The machine checks for one of these conditions to detect that the tray is full The condition that the machine checks depends on the size of the paper and the number of sheets in one stapled and...

Page 82: ...82 OR C2 Training Slide 82 Stoppers for Stapling Upper Stopper 1 Used for the following Corner stapling All paper sizes Booklet stapling B5 A4 LT This is similar to the B793 finisher...

Page 83: ...The stopper moves down to catch the paper The upper clamp roller contacts the stack It does not rotate until stacking is finished 1 2 Upper Retraction Motor Upper Clamp Roller Upper Stopper These diag...

Page 84: ...e upper clamp roller feeds the stack to the correct position for stapling Driven by the upper clamp roller motor Upper Stopper Upper Clamp Roller Motor These diagrams are copied from the B793 The mech...

Page 85: ...85 OR C2 Training Slide 85 Stoppers for Stapling Lower Stopper 1 Used for the following Booklet stapling LG B4 A3 DLT 12 x17 7 This is similar to the B793 finisher...

Page 86: ...e of the paper The upper clamp roller holds the stack see the previous slide When the stack is complete the stapler moves to the rear side position and the stopper moves away The upper clamp roller fe...

Page 87: ...the reverse roller which feeds the paper into the stapler It also drives the positioning rollers which feed the edge of the paper against the stopper The other motor in this diagram moves the reverse...

Page 88: ...88 OR C2 Training Slide 88 Jogger Unit Jogger motor Moves the jogger fences every job Jogger HP Sensor Jogger Fences Jogger Motor This is basically the same as the B793 finisher...

Page 89: ...Slide 89 Stapler Unit Movement Stapler unit motor Moves the stapler from side to side Stapler HP sensor After the job the stapler moves back to this position Motor Sensor This is basically the same as...

Page 90: ...home position is at the front of the machine The stapler moves to the stapling position which is at the rear of the machine and inserts the staple The stapler stays at the rear until all copies are st...

Page 91: ...machine and the second at the front of the machine Then the first copy is fed out For the second copy the first staple is inserted at the front Then the stapler moves to the rear and inserts the seco...

Page 92: ...ler then moves to the first stapling position towards the rear from the center and inserts the staple The stapler then moves to the second stapling position towards the front from the center and inser...

Page 93: ...first stapling position towards the rear from the center and inserts the staple The stapler then moves to the second stapling position towards the front from the center and inserts the staple The boo...

Page 94: ...he start of the job and drops it at the end of the job Necessary to make sufficient space between the exit rollers for long paper for example A3 DLT The exit guide plate HP sensor detects the correct...

Page 95: ...n it moves Motor HP Sensor Pawl This is basically the same as the B793 finisher The stack feed out belt feeds the stack out to the shift roller The pawl on the belt lifts the stack For booklet staplin...

Page 96: ...r 1 These rollers feed the stack into the stapler and out to the booklet folder and apply pressure to the stack during this process Lower Clamp Rollers Lower Clamp Roller Motor Upper Clamp Roller Moto...

Page 97: ...97 OR C2 Training Slide 97 Booklet Feed Through the Stapler 2 This shows a side view of the mechanism that we have just described Lower Clamp Rollers Upper Clamp Rollers No additional notes...

Page 98: ...the folding position based on the paper size used for the booklet The clamp rollers open to let the booklet fall onto the bottom fence of the folder unit The lower retraction motor opens and closes t...

Page 99: ...OR C2 Training Slide 99 Booklet Feed Into the Folder 2 Clamp Rollers Lower Retraction Motor Fold Roller Motor Bottom Fence Lift Motor Bottom Fence This diagram is from the B793 The mechanism is simil...

Page 100: ...Drive Mechanism A motor and cam drive the fold plate The fold plate and cam both have home position sensors to control the folding operation Fold Plate Motor Fold Plate Fold Plate HP Sensor Cam HP Sen...

Page 101: ...R C2 Training Slide 101 Fold Roller Drive Mechanism The fold roller motor drives these rollers Springs apply pressure between the rollers Fold Roller Motor Fold Rollers This is similar to the B793 fin...

Page 102: ...de movement of the punch unit The paper must be in the middle of the paper feed path or the punch holes will be too high or too low along the edge of the paper The punch unit detects the distance that...

Page 103: ...leading edge of the sheet Finisher entrance roller Stops for a short time to correct skew These SPs control the skew correction mechanism SP 6131 Enable disable SP 6130 Amount of time that the roller...

Page 104: ...position sensor is moved until it detects the edge of the paper This measures the distance of the paper from the ideal central position in the feed path The machine uses this to calculate the distance...

Page 105: ...le Position Correction 2 The paper position sensor moves back to home position The rollers feed the paper to the punch position The punch unit moves across the page to put the holes in the correct pos...

Page 106: ...ole Position Correction 3 The paper is fed out of the punch unit Punch hole position adjustments SP 6128 Moves the position parallel to the feed direction SP 6129 Moves the punch position perpendicula...

Page 107: ...tection The motor moves the sensor across the paper feed path until the sensor detect the edge of the paper Paper Position Sensor Paper Position Sensor Slide Motor Paper Position HP Sensor The other s...

Page 108: ...Punch Unit Movement Punch movement motor Moves the punch unit across until it is in the correct position Punch drive motor see the next slide Puts the punch holes in the paper Punch Movement Motor Pu...

Page 109: ...home position for 3 hole punching Then the punch drive motor punches the holes in the paper and returns to the home position Punch Drive Motor Encoder Wheel Punch Punch Waste Hopper Full Sensor The di...

Page 110: ...hole punching top diagram The motor drives clockwise then reverse Three hole punching bottom diagram First the punch gear is turned 180 degrees then the motor drives clockwise then reverse Punch Drive...

Page 111: ...01 Jogger fence position If you adjust a dip switch setting open and close the finisher cover to enable the new setting It is not necessary to switch the power off on Jogger fence adjustment This adju...

Page 112: ...er you remove this a special tool is needed when you reassemble the machine The stapler unit has two parts The special tool holds the two parts in the correct positions The special tool is packed with...

Page 113: ...113 OR C2 Training Slide 113 Smart Operation Panel Smart Operation Panel Type M3 D148 No additional notes...

Page 114: ...Energy save LED Home key Check status key Back key Only used for Android Apps Menu key Only used for Android Apps Status LED Data In LED Fax LED There are few hard keys Back and Menu keys are only av...

Page 115: ...115 OR C2 Training Slide 115 Appearance 2 The operation panel has SD USB slots There is a Reset key for Android No additional notes...

Page 116: ...f applications 1 Android applications You can use flick input and swiping You can use Menu and Back keys These keys only light for Android applications 2 Legacy applications You cannot use flick input...

Page 117: ...maining clock language and so on and applications Please push and hold on the Home display Select the object which you want to add You can delete widgets or application icons Please push and hold the...

Page 118: ...118 OR C2 Training Slide 118 Basic information 3 SC or machine status is displayed in legacy mode There is no independent Address Book or Authentication for Android No additional notes...

Page 119: ...OR C2 Training Slide 119 System Configuration A Android Operation Panel B Android OS firmware Version update via recovery mode C Android apps Version update via op panel service mode No additional no...

Page 120: ...120 OR C2 Training Slide 120 Start up GW controller There are two start up displays GW controller and Android Android No additional notes...

Page 121: ...ricity mode It takes some time to start up the operation panel about 68 seconds Quick Supplying electricity for the operation panel is continued while the machine power is off to start up quickly abou...

Page 122: ...eep condition Procedure Turn the power off while pushing the Stop key Continue pressing the power switch until Shutting Down is displayed Shut down for main machine update You can shut down only the C...

Page 123: ...rvisor for details on how to access these Machine service mode Android operation panel service mode Recovery mode Needed for updating firmware and for android system recovery The firmware update proce...

Page 124: ...124 OR C2 Training Slide 124 The End...

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