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Ricoh Aficio MP 6002, User Manual

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Ricoh Aficio MP 6002 User Manual Download Page 156

The following table explains problems that cause the indicator to light.

Problem

Causes

Solutions

Documents and reports do
not print out.

The paper output tray is full.

Remove the prints from the tray.

Documents and reports do
not print out.

There is no paper left.

Load paper. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper .

An error has occurred.

A function which has the
status "Error Occurred" in
the [Check Status] screen is
defective.

Press [Check] in the function which the
error has occurred. Then check the
displayed message, and take
appropriate action. For details about
error messages and their solutions, see
p.163 "When Messages Are
Displayed on the Control Panel".
You can use other functions normally.

The machine is unable to
connect to the network.

A network error has
occurred.

• Press [Check] in the function

which error is occurred. And then
check the displayed message,
and take appropriate action. For
details about error messages and
their solutions, see p.163 "When
Messages Are Displayed on the
Control Panel".

• Check that the machine is

correctly connected to the
network, and that the machine is
correctly set. For details about
how to connect the network, see
"Interface Settings", Connecting
the Machine/ System Settings .

• For details about connecting to

the network, contact your
administrator.

• If the indicator is still lit even after

trying to solve the problem as
described here, contact your
service representative.

10. Troubleshooting

154

Summary of Contents for Aficio MP 6002

Page 1: ...re to read the Safety Information in Read This First before using the machine For information not in this manual refer to the HTML PDF files on the supplied CD ROM Appendix Troubleshooting Adding Paper and Toner Web Image Monitor Document Server Scan Print Fax Copy Getting Started What You Can Do with This Machine User Guide ...

Page 2: ......

Page 3: ...8 You Can Send and Receive Faxes Using the Internet 20 You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed 22 You Can Use the Facsimile and the Scanner in a Network Environment 23 You Can Prevent Information Leakage Security Functions 24 You Can Monitor and Set the Machine Using a Computer 25 You Can Prevent an Unauthorized Copy 26 2 Getting Started Guide to Names and Fu...

Page 4: ... 58 Copying onto Custom Size Paper from the Bypass Tray 61 Finishing 62 Staple 62 Punch 64 Fold 66 Storing Data in the Document Server 74 4 Fax Basic Procedure for Transmissions Memory Transmission 75 Registering a Fax Destination 77 Deleting a Fax Destination 78 Transmitting while Checking Connection to Destination Immediate Transmission 80 Canceling a Transmission 82 Canceling a Transmission Bef...

Page 5: ...Panel 97 6 Scan Basic Procedure When Using Scan to Folder 99 Creating a Shared Folder on a Computer Running Windows Confirming a Computer s Information 100 Registering an SMB Folder 102 Deleting an SMB Registered Folder 105 Entering the Path to the Destination Manually 106 Basic Procedure for Sending Scan Files by E mail 107 Registering an E mail Destination 108 Deleting an E mail Destination 109 ...

Page 6: ...g Toner 147 Sending Faxes or Scanned Documents When Toner Has Run Out 148 Disposing of Used Toner 149 10 Troubleshooting Indicators 151 When an Indicator for the Check Status Key Is Lit 153 Panel Tone 155 When You Have Problems Operating the Machine 156 When Messages Are Displayed on the Control Panel 163 Messages Displayed When Using the Copy Document Server Function 163 Messages Displayed When U...

Page 7: ...located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels Indicates instructions stored in a file on a provided CD ROM mainly Europe and Asia mainly Europe or mainly Asia mainly North America Differences in the functions of Region A and Region B models are indicated by two symbols Read the info...

Page 8: ...and Asia If the label contains the following your machine is a region A model CODE XXXX 27 29 67 220 240 V mainly North America If the label contains the following your machine is a region B model CODE XXXX 17 57 120 V 208 240V Dimensions in this manual are given in two units of measure metric and inch If your machine is a Region A model refer to the metric units If your machine is a Region B mode...

Page 9: ...Names of Major Features In this manual major features of the machine are referred to as follows Auto Document Feeder ADF Large capacity tray LCT 7 ...

Page 10: ...8 ...

Page 11: ... Fax See Combined Copying Copy Document Server See Combine Two Originals Fax Printing received faxes on both sides of sheets 2 Sided Print See Two Sided Printing Fax Converting received faxes to electronic formats Paperless Fax See Confirming Printing Deleting Received and Stored Documents Fax Sending files from the computer without printing them LAN Fax See Sending Fax Documents from Computers Fa...

Page 12: ... Basic Procedure When Using Scan to Folder Scan Storing scan files on media See Basic Procedure for Saving Scan Files on a Removable Memory Device Scan Converting transmitted faxes to electronic formats and sending them to a computer See Overview of Folder Transmission Function Fax Managing and using documents converted to electronic formats Document Server See Relationship between Document Server...

Page 13: ...destination in the address book manually Scan Using Web Image Monitor to register destinations from a computer See Registering Internet Fax Destination Information Using Web Image Monitor Fax Downloading destinations registered in the machine to the LAN Fax driver destination list See Using the machine s Address Book as the LAN Fax destination list Fax I Want to Register Destinations 11 ...

Page 14: ...enient Functions Registering frequently used printing settings to the printer driver See Using One Click Presets Print Changing the initial settings of the printer driver to frequently used printing settings See Displaying the Printing Preferences Dialog Box Print Adding shortcuts to frequently used programs or Web pages See Adding Icons to the Home Screen Convenient Functions Changing the order o...

Page 15: ...o the Home screen The programs or Web pages can be recalled easily by pressing the shortcut icons You can display only the icons of functions and shortcuts that you use You can change the order of the function and shortcut icons For details about the features on the Home screen see How to Use the Home Screen Getting Started You Can Customize the Home Screen as You Like 13 ...

Page 16: ... size you select If the orientation in which your original is placed is different from that of the paper you are copying onto the machine rotates the original image by 90 degrees and fits it on the copy paper Copier functions such as Duplex Combine Booklet and Magazine allow you to save on paper by copying multiple pages onto single sheets You can copy onto various types of paper such as OHP trans...

Page 17: ...the machine s hard disk which have been previously sent from computers using the printer driver The following types of print jobs can be selected Sample Print Locked Print Hold Print and Stored Print The finisher allows you to collate staple and punch holes in your prints You can print files stored on a removable memory device and specify print conditions such as print quality and print size See P...

Page 18: ...g the file format converter you can download documents stored in copier Document Server or printer mode to your computer For details about the Document Server in copier mode and how to use the Document Server see Storing Data in the Document Server and Document Server Copy Document Server For details about the Document Server in printer mode see Saving and Printing Using the Document Server Print ...

Page 19: ...ed to the other the sub machine so that copies can be made on both machines simultaneously Connect Copy CJQ101 You can complete large volume copy runs in shorter time Even if one machine runs out of paper or stops because of a paper jam the other machine can still continue to finish the job See Connect Copying Copy Document Server You Can Connect Two Machines for Copying 17 ...

Page 20: ...b Image Monitor to check print delete retrieve or download documents using your computer Storing received documents See Confirming Printing Deleting Received and Stored Documents Fax Transmission You can send a fax from your computer over the network Ethernet or wireless LAN to this machine which then forwards the fax via its telephone connection LAN Fax 1 What You Can Do with This Machine 18 ...

Page 21: ...ter and then specify the destination You can also check the sent image data For details about the machine s settings see Network Settings Requirements Connecting the Machine System Settings For details about how to use the function see Fax via Computer Fax You Can Send and Receive Faxes without Paper 19 ...

Page 22: ... or from computers Internet Fax Reception and Mail to Print Internet Fax compatible machines and computers that have e mail addresses can receive e mail messages via Internet Fax IP Fax The IP Fax function sends or receives documents between two facsimiles directly via a TCP IP network To send a document specify an IP address or host name instead of a fax number IP Fax Transmission This machine ca...

Page 23: ... For details about how to transmit and receive documents over the Internet see Transmission and Reception Fax You Can Send and Receive Faxes Using the Internet 21 ...

Page 24: ...he client side machine and remote machine The procedure for sending faxes is as same as that of for the machine with the fax unit When a job has finished confirm results displayed on sending history or printed on reports You can forward the received documents from the remote machine with facsimile function to the client side machine For details see Sending Receiving Documents Using a Remote Machin...

Page 25: ...chine as a delivery scanner for the ScanRouter delivery software 1 Network delivery scanner You can save scan files in the delivery server or send them to a folder in a computer on the same network You can use Web Services on Devices WSD to send scan files to a client computer 1 The ScanRouter delivery software is no longer available for sale See Fax Scan or Connecting the Machine System Settings ...

Page 26: ...se of the machine as well as prevent machine settings from being changed without authorization By setting passwords you can prevent unauthorized access via the network You can erase or encrypt the data on the hard disk to prevent the information from leaking out You can limit the volume of the usage of the machine for each user See Security Guide 1 What You Can Do with This Machine 24 ...

Page 27: ...check which tray is running out of paper register information in the Address Book specify the network settings configure and change the system settings manage jobs print the job history and configure the authentication settings See Connecting the Machine System Settings or Web Image Monitor Help You Can Monitor and Set the Machine Using a Computer 25 ...

Page 28: ...n a machine that is equipped with the Copy Data Security unit the machine beeps to notify users that unauthorized copying is being attempted If the document is copied on a machine without the Copy Data Security Unit the hidden text becomes conspicuous in the copy showing that the copy is unauthorized Using the printer driver you can embed text in the printed document for unauthorized copy preventi...

Page 29: ...t might occur Front and left view CJS102 1 2 3 4 5 6 7 1 ADF Lower the ADF over originals placed on the exposure glass If you load a stack of originals in the ADF the ADF will automatically feed the originals one by one 2 Exposure glass Place originals face down here 3 Copy tray Copied printed paper and fax messages are delivered here 4 Main power switch To operate the machine the main power switc...

Page 30: ...omatically moves to the right when paper there has run out Front and right view CJS103 1 2 3 4 1 Ventilation holes Prevent overheating 2 Paper guides When loading paper in the bypass tray align the paper guides flush against the paper 3 Bypass tray Use to copy or print on OHP transparencies and label paper adhesive labels 4 Extender Pull this extender out when loading A4 81 2 11 or larger size pap...

Page 31: ...Rear and left view CJS104 1 1 Ventilation holes Prevent overheating Guide to Names and Functions of Components 29 ...

Page 32: ...eets into copied or printed paper 3 Multi Folding unit The Multi Folding unit can apply the following folds Half Fold Letter Fold out Letter Fold in Double Parallel Fold Gate Fold and Z fold To use the Multi Folding Unit the Finisher SR4070 or the Finisher SR4080 is required 4 Extension unit Attached to the LCT and holds 2 500 sheets of B4 JIS A4 81 2 14 or 81 2 11 paper 5 Large capacity tray LCT ...

Page 33: ...owing paper trays Finisher upper tray Finisher shift tray 10 Booklet Finisher SR4070 Sorts stacks staples and punches multiple sheets of paper The saddle stitch function can staple multiple sheets of paper in the center and fold them into booklets Consists of the following paper trays Finisher upper tray Finisher shift tray Finisher booklet tray 11 Output jogger Jogs the sheets delivered to the fi...

Page 34: ...programs and Web pages For details see Configuring function keys Getting Started 3 Display panel Displays keys for each function operation status or messages See How to Use the Screens on the Control Panel Getting Started 4 Reset key Press to clear the current settings 5 Program key copier Document Server facsimile and scanner mode Press to register frequently used settings or to recall registered...

Page 35: ...ies and where to call when a malfunction occurs You can also print these details See Checking Enquiry Using the User Tools Maintenance and Specifications 11 Simple Screen key Press to switch to the simple screen See Switching Screen Patterns Getting Started 12 key Enter key Press to confirm values entered or items specified 13 Start key Press to start copying printing scanning or sending 14 Sample...

Page 36: ...Lights continuously while data other than personal box or Memory Lock file is being received and stored in the fax memory See Substitute Reception Fax Confidential File indicator Lights continuously while personal box data is being received Blinks while Memory Lock file is being received See Personal Boxes and Printing a File Received with Memory Lock Fax 21 Media access lamp Lights up when a remo...

Page 37: ...see Copy Document Server 2 Facsimile Press to send or receive faxes For details about how to use the fax function see Fax 3 Scanner Press to scan originals and save images as files For details about how to use the scanner function see Scan 4 Printer Press to make settings for using the machine as a printer For details about how to make settings for the printer function see Print 5 Home screen imag...

Page 38: ...tcut is longer than 32 characters the 32nd character is replaced with Only 30 characters can be displayed in a simple screen If the name of the shortcut is longer than 30 characters the 30th character is replaced with For details about how to make a program see p 40 Registering Functions in a Program For details about the procedure for registering Web pages to Favorites see Specifying the Settings...

Page 39: ...and then click Device Home Management 4 Click Edit Icons 5 Point to Icon can be added of the position that you want to add and then click Add 6 Select the function or shortcut icon you want to add 7 Click OK four times Adding icons to the Home screen using the User Tools In the following procedure a shortcut to a copier program is registered to the Home screen 1 Register a program 2 Press the User...

Page 40: ...4 Press Add Icon 5 Press the Program tab 6 Make sure that Copier Program is selected 7 Select the program you want to add 2 Getting Started 38 ...

Page 41: ...ify the position where Blank is displayed 9 Press OK 10 Press the User Tools Counter key Press on the upper right corner of the screen to check the position on the simple screen How to Use the Home Screen 39 ...

Page 42: ...Designate Chapter Edit Stamp 2 Sided Book number of prints Facsimile Scan Settings density Original Feed Type File Type Store File except for User Name and Password Preview transmission type destinations except for folder destinations Select Line Adv Features memory transmission immediate transmission TX Status Report TX Mode except for Subject Scanner Scan Settings density Original Feed Type Send...

Page 43: ...gram name varies depending on the functions as follows Copier 34 characters Document Server 34 characters Facsimile 20 characters Scanner 34 characters When a specified program is registered as the default its values become the default settings which are displayed without pressing the Program key when modes are cleared or reset and after the machine is turned on See Changing the Default Functions ...

Page 44: ...ograms stored in Document Server mode cannot be registered to the Home screen Example of Programs Copier mode Program name Program description Effect Eco copy Specify Combine 2 Sides in Dup Combine Series You can save paper and toner Dated confidential copy In Edit Stamp specify CONFIDENTIAL under Preset Stamp and Date Stamp You can increase security awareness by printing Secret and the date on co...

Page 45: ...business details such as London branch daily report under File Name You can scan documents efficiently High compression PDF scan Select Full Colour Text Photo in Scan Settings and High Compression PDF in Send File Type Name You can compress the data size of scanned documents so that you can send and store them Long term storage scan Select PDF A in Send File Type Name You can easily digitize docum...

Page 46: ...smission result notification fax Select Preview in the initial display and specify E mail TX Results in TX Mode You can check whether the transmission settings are correct before and after transmission Specified time fax transmission Specify Send Later in TX Mode You can send a fax at a specified time Departmental fax transmission Specify Fax Header Print in TX Mode This setting can be used if the...

Page 47: ...tions 1 Make sure the power cord is firmly plugged into the wall outlet 2 Open the main power switch cover and turn on the main power switch The main power indicator goes on CJS141 Turning Off the Main Power When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric ...

Page 48: ...switch indicator turns off Not doing so may result in damage to the hard disk or memory leading to malfunctions Do not turn off the power while the machine is in operation 1 Open the main power switch cover and then turn off the main power switch The main power indicator goes out 2 Getting Started 46 ...

Page 49: ...r administrator for the Login User Name Login Password and User Code For details about user authentication see Security Guide User Code to enter on User Code Authentication is the numerical value registered in the Address Book as User Code User Code Authentication Using the Control Panel This section explains the procedure for logging in to the machine using the control panel while User Code Authe...

Page 50: ...ing Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication Windows Authentication LDAP Authentication or Integration Server Authentication is set To prevent use of the machine by unauthorized persons always log out when you have finished using the machine 1 Press the Login Logout key CJS040 2 Press Yes 2 Getting Started 48 ...

Page 51: ...on the exposure glass The original should be aligned to the rear left corner Start with the first page to be scanned 1 1 CJW111 1 Positioning mark 3 Lower the ADF Placing Originals in the Auto Document Feeder Be sure not to block the sensor or load the original untidily Doing so may cause the machine to detect the size of the original incorrectly or display a paper misfeed message Also be sure not...

Page 52: ...original guide to the original size 2 Set the aligned originals squarely face up in the ADF Do not stack originals beyond the limit mark The first page should be on the top 1 2 CJW114 1 Limit mark 2 Original guide 2 Getting Started 50 ...

Page 53: ... paper specify the paper type in User Tools according to the weight of the paper you are using For details see System Settings Connecting the Machine System Settings 1 Press the Home key on the top left of the control panel and press the Copier icon on the Home screen CJS113 2 Make sure no previous settings remain When there are previous settings remaining press the Reset key 3 Place the originals...

Page 54: ...grees and fits it on the copy paper Rotate Copy For example to reduce A3 11 17 originals to fit onto A4 81 2 11 paper select a paper tray containing A4 81 2 11 paper and then press Auto Reduce Enlarge The image is automatically rotated For details about Rotate Copy see Rotate Copy Copy Document Server The original sizes and orientations you can use with this function are as follows mainly Europe a...

Page 55: ...1 Press Auto Reduce Enlarge 2 Select the paper size 3 Place the originals and then press the Start key Auto Reduce Enlarge 53 ...

Page 56: ...ded page 2 Sided 2 Sided Copies one 2 sided page on one 2 sided page The resulting copy image will differ according to the orientation in which you place your originals or Original orientation and completed copies To copy on both sides of the paper select the original and copy orientation according to how you want the printout to appear Original Placing originals Original Orientation Orientation C...

Page 57: ...ies 2 Make sure that Duplex is selected If Duplex is not selected press Duplex 3 Select 1 Sided 2 Sided or 2 Sided 2 Sided according to how you want the document to be output To change the original or copy orientation press Orientation 4 Press OK 5 Place the originals and then press the Start key Duplex Copying 55 ...

Page 58: ...the image by 90 degrees to make copies properly Orientation of the original and image position of Combine The image position of Combine differs according to original orientation and the number of originals to be combined Portrait originals CKN015 Landscape originals CKN016 Placing originals originals placed in the ADF The default value for the copy order in the Combine function is From Left to Rig...

Page 59: ... Sided 2 Originals Combine 1 Side Copies two 1 sided originals to one side of a sheet 1 Sided 4 Originals Combine 1 Side Copies four 1 sided originals to one side of a sheet 1 Sided 8 Originals Combine 1 Side Copies eight 1 sided originals to one side of a sheet 2 Sided 2 Pages Combine 1 Side Copies one 2 sided original to one side of a sheet Combined Copying 57 ...

Page 60: ... Dup Combine Series 2 Press Combine 3 Select 1 Sided or 2 Sided for Original If you selected 2 Sided you can change the orientation 4 Press Combine 1 Side 5 Select the number of originals to combine 6 Press OK 7 Select the paper size 8 Place the originals and then press the Start key Two Sided Combine Combines various pages of originals onto two sides of one sheet 3 Copy 58 ...

Page 61: ...ed 16 Originals Combine 2 Sides Copies 16 1 sided originals to one sheet with eight pages per side 2 Sided 4 Pages Combine 2 Sides Copies two 2 sided originals to one sheet with two pages per side 2 Sided 8 Pages Combine 2 Sides Copies four 2 sided originals to one sheet with four pages per side 2 Sided 16 Pages Combine 2 Sides Copies eight 2 sided originals to one sheet with eight pages per side ...

Page 62: ...bine 2 Sides 5 Press Orientation 6 Select Top to Top or Top to Bottom for Original and or Copy and then press OK 7 Select the number of originals to combine 8 Press OK 9 Select the paper size 10 Place the originals and then press the Start key 3 Copy 60 ...

Page 63: ...2 00 inches When prints are delivered to the upper tray of Finisher SR4080 Horizontal length 139 7 458 0 mm 5 50 18 03 inches vertical length 100 0 305 0 mm 3 94 12 00 inches When prints are delivered to the shift tray of Finisher SR4080 Horizontal length 139 7 458 0 mm 5 50 18 03 inches vertical length 139 0 305 0 mm 5 48 12 00 inches 1 Load the paper face up in the bypass tray Bypass is automati...

Page 64: ...eep the same orientation but place the original facing downwards When the paper that is loaded is the same size and orientation as the original the relationship between the orientation in which you place the original and the staple positions is as follows You can confirm the staple positions that can be selected on the screen that appears when Finishing is pressed Placing the original on the expos...

Page 65: ...es show staple positioning The orientation of the paper does not indicate orientation of delivery 2 You cannot staple at this position when copying onto B4 JIS 8 13 or larger 3 If you want to staple at this position select unreadable orientation in Original Orientation and then select Top 2 1 Press Finishing 2 Press Finisher Finishing 63 ...

Page 66: ...available number of punch holes is shown below mainly Europe and Asia 2 holes 4 holes mainly North America 2 holes 3 holes You cannot use the bypass tray with this function You cannot use Z fold with this function Original orientation and punch hole position Place all the originals in the ADF in the orientation in which they can be read normally When placing the original on the exposure glass keep...

Page 67: ...al on the exposure glass Placing the original in the ADF Punch hole position 1 2 hole left 2 2 hole top 3 2 3 3 hole left 2 3 hole top 3 2 3 4 hole left 2 4 hole top 3 2 3 1 The above table shows punch hole positioning Punched sheets might not be delivered in the orientation shown in this table 2 You cannot punch holes in this position when copying onto B4 JIS 8 13 or larger 3 If you want to punch...

Page 68: ...umber keys 6 Place the originals and then press the Start key Fold Copies can be folded in the following ways Z fold Half Fold Letter Fold out Letter Fold in Double Parallel Fold and Gate Fold You cannot use the bypass tray with this function Z fold Makes two parallel folds one of which faces in and the other facing out 3 Copy 66 ...

Page 69: ... position Place all the originals in the ADF in the orientation in which they can be read normally When placing the original on the exposure glass keep the same orientation but place the original facing downwards Original orientation Placing the original on the exposure glass Placing the original in the ADF Direction of fold 1 Right fold Bottom fold 1 The above table shows Z fold positions The ori...

Page 70: ...s Finishing 2 Press Fold 3 Select the folding direction and then press OK 4 Place the originals and then press the Start key Half Fold Applies a single central fold to create two equal panels CNP014 3 Copy 68 ...

Page 71: ... 5 Select Fold Orientation Print Side and Multi sheet Fold 6 Press OK twice 7 Place the originals and then press the Start key Letter Fold out Applies two folds to create three equal panels the first panel folding inward the last panel folding outward Finishing 69 ...

Page 72: ...ls about how to install the Z fold support tray see When the Amount of Output Paper Is Less than the Stack Capacity Troubleshooting 1 Press Finishing 2 Press Fold 3 Press Letter Fold out 4 Press Change 5 Select Fold Orientation Open Orientation and Multi sheet Fold 6 Press OK twice 7 Place the originals and then press the Start key 3 Copy 70 ...

Page 73: ...s outer panels folding inward CNP016 1 Press Finishing 2 Press Fold 3 Press Letter Fold in 4 Press Change 5 Select Fold Orientation Open Orientation Print Side and Multi sheet Fold 6 Press OK twice 7 Place the originals and then press the Start key Finishing 71 ...

Page 74: ... panels center line main fold double panel fold CNP019 1 Press Finishing 2 Press Fold 3 Press Dble Parallel Fold 4 Press Change 5 Select Fold Orientation Open Orientation and Print Side 6 Press OK twice 7 Place the originals and then press the Start key 3 Copy 72 ...

Page 75: ... center line main fold outer panels folding inward without overlap CNP020 1 Press Finishing 2 Press Fold 3 Press Gate Fold 4 Press Change 5 Select Fold Orientation and Print Side 6 Press OK twice 7 Place the originals and then press the Start key Finishing 73 ...

Page 76: ...he stored documents from the Document Server screen For details about the Document Server see p 115 Storing Data 1 Press Store File 2 Enter a file name user name or password if necessary 3 Press OK 4 Place the originals 5 Make the scanning settings for the original 6 Press the Start key Stores scanned originals in memory and makes one set of copies If you want to store another document do so after...

Page 77: ...simultaneously It is recommended that you call the receivers and confirm with them when sending important documents If there is a power failure the main power switch is turned off or the machine is unplugged for about one hour all the documents stored in memory are deleted As soon as the main power switch is turned on the Power Failure Report is printed to help you check the list of deleted files ...

Page 78: ...ion settings such as TX Mode as necessary 7 Specify a destination You can enter the destination s number or address directly or select from the Address Book by pressing the destination key If you make a mistake press the Clear key and then enter again 8 When sending the same original to several destinations broadcasting specify the next destination 4 Fax 76 ...

Page 79: ...Change under Name The name entry display appears 6 Enter the name and then press OK 7 Press the key for the classification you want to use under Select Title The keys you can select are as follows Frequent Added to the page that is displayed first AB CD EF GH IJK LMN OPQ RST UVW XYZ 1 to 10 Added to the list of items in the selected title You can select Frequent and one more key for each title 8 P...

Page 80: ...ersonal Box for example cannot be delivered Be sure to check the settings in the fax function before deleting any destinations 1 Press the User Tools Counter key 2 Press Address Book Mangmnt 3 Check that Program Change is selected 4 Select the name whose fax destination you want to delete Press the name key or enter the registered number using the number keys You can search by the registered name ...

Page 81: ...7 Press Delete All and then press OK 8 Press OK 9 Press Exit 10 Press the User Tools Counter key Basic Procedure for Transmissions Memory Transmission 79 ...

Page 82: ...tinations and group or multiple destinations the transmission mode is automatically switched to Memory Transmission It is recommended that you call the receivers and confirm with them when sending important documents 1 Press the Home key on the top left of the control panel and press the Facsimile icon on the Home screen CJS113 2 Make sure Ready appears on the screen 3 Press Immed TX 4 Place the o...

Page 83: ...6 Specify a destination If you make a mistake press the Clear key and then enter again 7 Press the Start key Transmitting while Checking Connection to Destination Immediate Transmission 81 ...

Page 84: ...e Reset key CJN023 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned If you cancel a transmission using the standard memory transmission function you need to follow a different procedure to cancel the transmission See p 83 Canceling a Transmission After the Original Is Scanned 1 Press the Sto...

Page 85: ... transmit All the scanned data is deleted from memory 1 Press the Stop key CJN024 You can also press TX RX Status Print and then Check Stop Transmission File 2 Press Standby File List To cancel transmission of a file stored in the memory press the File List tab 3 Select the file you want to cancel If the desired file is not shown press or to find it 4 Press Stop Transmission To cancel another file...

Page 86: ...x documents stored in memory are lost If documents are lost for this reason a Power Failure Report is automatically printed when the main power switch is turned on Use this report to check the list of lost documents See Turning Off the Main Power In the Event of Power Failure Troubleshooting 1 Press TX Mode 2 Press Send Later 3 Enter the time and then press mainly Europe and Asia Enter the time 24...

Page 87: ...cuments will be automatically assigned names such as FAX0001 or FAX0002 Password You can set this function so as not to send to unspecified people A four to eight digit number can be specified as a password You can also change the file information after storing files 1 Place the original and then specify the scan settings you require Specify the Original Orientation setting correctly If you do not...

Page 88: ...OK Re enter the password for confirmation and then press OK 5 Press OK 6 If you have selected Send Store specify the receiver 7 Press the Start key Sending Stored Documents The machine sends documents stored with the facsimile function in the Document Server The documents stored in the Document Server can be sent again and again until they are deleted The stored documents are sent with the scan se...

Page 89: ...nails key to switch the screen to thumbnail display 3 If you select a document with a password enter the password using the number keys and then press OK 4 When you want to add your originals to stored documents and send them all at once press Original Stored File or Stored file Original When Original Stored File is pressed the machine sends the originals and then stored files When Stored file Ori...

Page 90: ...of communications specified by file number Print per User Prints the results of communications by individual senders 1 Press TX RX Status Print 2 Press Print Journal 3 Select the printing method 4 If you selected Print per File No in step 3 enter a 4 digit file number using the number keys 5 If you selected Print per User in step 3 select a user from the list and then press OK 6 Press the Start ke...

Page 91: ...g box appears click Run AUTORUN EXE 3 Select an interface language and then click OK 4 Click Quick Install 5 The software license agreement appears in the License Agreement dialog box After reading the agreement click I accept the agreement and then click Next 6 Select the machine model you want to use in the Select Printer dialog box For network connection via TCP IP select the machine whose IP a...

Page 92: ...required to change the printer settings Log on as an Administrators group member You cannot change the machine default settings for individual users Settings made in the printer properties dialog box are applied to all users 1 On the Start menu click Devices and Printers 2 Right click the icon of the printer you want to use 3 Click Printer properties 5 Print 90 ...

Page 93: ...3 Click Preferences 4 In the Job Type list select Normal Print 5 In the Document Size list select the size of the original to be printed 6 In the Orientation list select Portrait or Landscape as the orientation of the original 7 In the Input Tray list select the paper tray that contains the paper you want to print onto If you select Auto Tray Select in the Input Tray list the source tray is automa...

Page 94: ... 5 Click Details 6 Enter a User ID in the User ID box and then enter a password in the Password box 7 Click OK 8 Change any other print settings if necessary 9 Click OK 10 Start printing from the application s Print dialog box Printing a Locked Print File Using the Control Panel When printing is completed the stored file will be deleted 1 Press the Home key on the top left of the control panel and...

Page 95: ...d Print files at once by pressing Select All Jobs after selecting a file 5 Press Print 6 Enter the password using the number keys and then press OK 7 To change the print settings of the document press Detailed Settings 8 Enter the number of copies using the number keys if necessary and then press Print Locked Print 93 ...

Page 96: ...e name of a Hold Print file 7 To specify the print time of the document select the Set Print Time check box and then specify the time You can specify the time in 24 hour format 8 Click OK 9 Change any other print settings if necessary 10 Click OK 11 Start printing from the application s Print dialog box Printing a Hold Print File Using the Control Panel When printing is completed the stored file w...

Page 97: ...nt You can select all the Hold Print files at once by pressing Select All Jobs after selecting a file 5 Press Print 6 To change the print settings of the document press Detailed Settings 7 Enter the number of copies using the number keys if necessary and then press Print Hold Print 95 ...

Page 98: ...le in the machine and prints it later using the control panel Store and Print Prints the file at once and also stores the file in the machine Stored Print Shared Stores the file in the machine and allows any user who has print privileges to print the file later using the control panel Store and Print Shared Prints the file immediately and also stores the file in the machine Any user who has print ...

Page 99: ...rint You can select all the Stored Print files at once by pressing Select All Jobs after selecting a file 5 Press Print If you set the password in the printer driver enter the password If multiple print files are selected and some of these require a password the machine prints files that correspond to the entered password and files that do not require a password The number of files to be printed i...

Page 100: ...5 Print 98 ...

Page 101: ...by Scan to Folder Scan and confirm the details of the destination computer Also refer to Registering Folders Connecting the Machine System Settings and register the address of the destination computer to the address book 1 Press the Home key on the top left of the control panel and press the Scanner icon on the Home screen CJS113 2 Make sure that no previous settings remain If a previous setting r...

Page 102: ...ows and how to confirm the computer s information In these examples Windows 7 Ultimate is the operating system and the computer is a member in a network domain Write down the confirmed information Step 1 Confirming the user name and computer name Confirm the user name and the name of the computer you will send scanned documents to 1 On the Start menu point to All Programs then Accessories and then...

Page 103: ...computer 2 Right click the folder and then click Properties When using Windows XP right click the folder and then click Sharing and Security 3 On the Sharing tab select Advanced Sharing When using Windows XP on the Sharing tab select Share this folder Proceed to step 5 4 Select the Share this folder check box 5 Click Permissions 6 In the Group or user names list select Everyone and then click Remo...

Page 104: ...of results select the groups and users you want to grant access to and then click OK 7 In the Select Users or Groups window click OK 8 In the Groups or user names list select a group or user and then in the Allow column of the permissions list select either the Full Control or Change check box 9 Press OK twice Registering an SMB Folder 1 Press the User Tools Counter key 2 Press Address Book Mangmn...

Page 105: ... Send of File Transfer settings are applied 10 Press Change under Login User Name 11 Enter the login user name of the destination computer and then press OK 12 Press Change under Login Password 13 Enter the password of the destination computer and then press OK 14 Enter the password again to confirm and then press OK 15 Press Folder 16 Check that SMB is selected 17 Press Change or Browse Network a...

Page 106: ...omputer s IP address in the path For example if the IP address of the destination computer is 192 168 0 191 and the folder name is Share the path will be 192 168 0 191 Share 3 Press OK If the format of the entered path is not correct a message appears Press Exit and then enter the path again Locating the SMB folder using Browse Network 1 Press Browse Network The client computers sharing the same n...

Page 107: ... Select the name whose folder you want to delete Press the name key or enter the registered number using the number keys You can search by the registered name user code fax number folder name e mail address or IP Fax destination 5 Press Folder 6 Press the protocol which is not currently selected A confirmation message appears 7 Press Yes 8 Press OK 9 Press Exit 10 Press the User Tools Counter key ...

Page 108: ...n the destination setting enter the user name for logging in to the computer Press Manual Entry to the right of the user name field to display the soft keyboard 7 Depending on the destination setting enter the password for logging in to the computer Press Manual Entry for the password to display the soft keyboard 8 Press Connection Test A connection test is performed to check whether the specified...

Page 109: ...ss the Scanner icon on the Home screen CJS113 2 Make sure that no previous settings remain If a previous setting remains press the Reset key 3 Press the E mail tab 4 Place originals 5 If necessary specify the scan settings according to the original to be scanned Basic Procedure for Sending Scan Files by E mail 107 ...

Page 110: ...tice the selected e mail sender will receive e mail notification when the e mail recipient has opened the e mail 9 Press the Start key Registering an E mail Destination 1 Press the User Tools Counter key 2 Press Address Book Mangmnt 3 Check that Program Change is selected 4 Press New Program 5 Press Change under Name The name entry display appears 6 Enter the name and then press OK 7 Press the key...

Page 111: ...dress display and E mail address display on the fax function screen and in the address display on the scanner function screen If Internet Fax Destination Only is specified registered e mail addresses only appear in the internet fax display on the fax function screen 13 If you want to use Internet fax specify whether or not to use Send via SMTP Server 14 Press OK 15 Press Exit 16 Press the User Too...

Page 112: ...ing the number keys You can search by the registered name user code fax number folder name e mail address or IP Fax destination 5 Press E mail 6 Press Change under E mail Address 7 Press Delete All and then press OK 8 Press OK 9 Press Exit 10 Press the User Tools Counter key Entering an E mail Address Manually 1 Press Manual Entry 2 Enter the e mail address 3 Press OK 6 Scan 110 ...

Page 113: ...The supplier shall not be responsible for any damage that may result from the loss of files For long term storage of files we recommend the use of DeskTopBinder For details contact your local dealer or see the documentation for DeskTopBinder 1 Press the Home key on the top left of the control panel and press the Scanner icon on the Home screen CJS113 2 Make sure that no previous settings remain If...

Page 114: ...ress OK Re enter the password for confirmation and then press OK 7 Press OK 8 If necessary press Scan Settings to specify scanner settings such as resolution and scan size 9 Press the Start key Checking a Stored File Selected from the List This section explains how to preview a file selected from the list of stored files 1 Press Select Stored File 2 From the list of stored files select the file yo...

Page 115: ...u select a single page file type when scanning multiple originals one file is created for each single page and the number of files sent is the same as the number of pages scanned Multi page TIFF PDF High Compression PDF PDF A If you select a multi page file type when scan multiple originals scanned pages are combined and sent as a single file Selectable file types differ depending on the scan sett...

Page 116: ...Specifying Scan Settings 1 Press Scan Settings 2 Specify resolution scan size and other settings as required 3 Press OK 6 Scan 114 ...

Page 117: ...x transmission or scanning by the scanner make sure that all other operations are ended File Name A file name such as COPY0001 and COPY0002 is automatically attached to the scanned document You can change the file name User Name You can register a user name to identify the user or user group that stored the documents To assign it select the user name registered in the Address Book or enter the nam...

Page 118: ...nter a user name 5 Press File Name 6 Enter a file name and then press OK 7 Press Password 8 Enter a password with the number keys and then press OK You can use four to eight digits for the password 9 For double check enter the password again and then press OK 10 Place the original 11 Specify the original scanning conditions 12 Press the Start key The original is scanned The document is saved in th...

Page 119: ...2 Sided Top to Top 2 Sided Top to Bottom Specify Duplex Pages Booklet Magazine For details about each function see Copy Document Server 1 Select a document to be printed 2 When printing two or more documents at a time repeat step 1 Up to 30 documents can be printed 3 When specifying printing conditions press To Printing Screen and then configure print settings 4 Enter the number of print copies wi...

Page 120: ...7 Document Server 118 ...

Page 121: ...rowser 2 Enter http machine s IP address or host name in your Web browser s URL bar Top Page of Web Image Monitor appears If the machine s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under environment which server authentication is issued enter https machine s IP address or host name Web Image Monitor is divided i...

Page 122: ...on Click the Web browser s Refresh button to refresh the entire browser screen Help Use Help to view or download Help file contents 4 Basic Information area Displays the basic information of the machine 5 Work area Displays the contents of the item selected in the menu area 8 Web Image Monitor 120 ...

Page 123: ...ndicating incorrect user code entry appears If this is the case reprogram a user code 4 Click the property icon of the desired fax document 5 View the content of the fax document 6 To download the received fax document select PDF PDF A or Multi page TIFF and then click Download When you select PDF make the necessary PDF File Security Settings before clicking Download Adobe Acrobat Reader Adobe Rea...

Page 124: ...8 Web Image Monitor 122 ...

Page 125: ...ack align the right edge of the paper with the right edge of the tray For the left stack align the left edge of the paper to the left edge of the tray mainly Europe and Asia Tray 1 can hold A4 paper only If you want to print on 81 2 11 from tray 1 contact your service representative mainly North America Tray 1 can hold 81 2 11 paper only If you want to print on A4 from tray 1 contact your service ...

Page 126: ...f of the tray pulled out CJW107 3 Carefully push the paper tray fully in You can load paper even if tray 1 is in use It is okay to pull out the left half of the tray while tray 1 is in use 9 Adding Paper and Toner 124 ...

Page 127: ...3 11 17 tray unit can hold 11 17 paper only If you want to print on A3 A4 B4 JIS 81 2 14 or 81 2 11 contact your service representative Check the paper edges are aligned at the right side 1 Carefully pull out the paper tray until it stops CJW124 2 Square the paper and load it print side down Do not stack paper over the limit mark CJW125 3 Carefully push the paper tray fully in Loading Paper into t...

Page 128: ...e fences are squeezed too tightly against the paper the edges may crease the paper may misfeed or if it weighs between 52 59 g m2 14 15 lb Bond it may wrinkle 1 Carefully pull out the paper tray until it stops CJW103 2 Square the paper and load it print side down Do not stack paper over the limit mark CJW104 3 Carefully push the paper tray fully in Various sizes of paper can be loaded in trays 2 3...

Page 129: ... always use the tab sheet holder CJW101 Load tab stock so that the side with the tab faces the tab sheet holder When loading tab stock adjust the end fence position so that the tab sheet holder will fit the tab stock CJW102 Loading Paper into Trays 2 and 3 127 ...

Page 130: ...r the maximum number of sheets you can load see p 135 Recommended Paper Sizes and Types 1 Open the bypass tray CJW115 2 Insert the paper face up until you hear the beep 3 Align the paper guides to the paper size If the guides are not flush against the paper images might be skewed or paper misfeeds might occur CJW116 When copying from the bypass tray see Copying from the Bypass Tray Copy Document S...

Page 131: ... System Settings If the machine stops detecting paper sizes while copying or printing remove the paper and reload it Specify the sizes of paper that are not automatically detected For details about the sizes that can be detected automatically see p 135 Recommended Paper Sizes and Types For details about how to specify sizes see p 130 Settings to Use the Bypass Tray under the Printer Function Copyi...

Page 132: ...e default setting of Bypass Tray is Driver Command Settings remain valid until they are changed After printing be sure to clear settings for the next user For details about setting printer drivers see Printing Documents Print Auto Detect is the default setting for Printer Bypass Paper Size Setting the paper size using the control panel 1 Press the User Tools Counter key CJS039 2 Press Tray Paper S...

Page 133: ...er using the number keys and then press 6 Press Horizontal enter the size of the paper using the number keys and then press 7 Press OK twice 8 Press the User Tools Counter key When loading thick paper or OHP transparencies specify the paper size and the paper type Setting thick paper or OHP transparencies using the control panel Use A4 or 81 2 11 size OHP transparencies and specify their size When...

Page 134: ...he Paper Type area when loading OHP transparencies To load thick paper press Do not Display on the Paper Type area and then select the appropriate paper thickness in the Paper Thickness area 6 Press OK 7 Press the User Tools Counter key We recommend that you use specified OHP transparencies For details about paper thickness see System Settings Connecting the Machine System Settings 9 Adding Paper ...

Page 135: ...ant to print on A4 or B5 JIS from the LCT contact your service representative The extension unit is required to load A4 B4 JIS 81 2 14 or 81 2 11 1 Open the top cover of the LCT CJW108 2 Load paper into the paper tray with the print side up and place it against the left side of the tray Do not stack paper over the limit mark CJW109 3 Press the Down key The key blinks while the bottom plate is movi...

Page 136: ...CJW110 4 Load paper by repeating steps 2 and 3 5 Close the top cover of the LCT 9 Adding Paper and Toner 134 ...

Page 137: ...cur For details about and recommendations concerning thick paper see p 146 Thick Paper Tray 1 Paper type and weight Paper size Paper capacity 52 169 g m2 14 lb Bond 90 lb Index Plain Paper Thick Paper 1 A4 81 2 11 1 550 sheets 2 52 169 g m2 14 lb Bond 90 lb Index Plain Paper Thick Paper 1 1 81 2 11 A4 1 550 sheets 2 1 To load paper any of the sizes specified above contact your service representati...

Page 138: ...ond 90 lb Index Plain Paper Thick Paper 1 Paper sizes that can be detected automatically A3 A4 A5 B4 JIS B5 JIS 11 17 81 2 14 81 2 13 81 2 11 81 4 13 8 13 71 4 101 2 51 2 81 2 8K 16K 550 sheets 52 103 g m2 14 28 lb Bond Plain Paper Middle Thick Paper sizes that can be detected automatically A5 51 2 81 2 550 sheets 52 169 g m2 14 lb Bond 90 lb Index Plain Paper Thick Paper 1 Select the paper size u...

Page 139: ...m size paper contact your service representative 2 The tab sheet holder is required Tray 3 Paper type and weight Paper size Paper capacity 52 216 g m2 14 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Paper sizes that can be detected automatically A3 A4 A5 B4 JIS B5 JIS 11 17 81 2 14 81 2 13 81 2 11 81 4 13 8 13 71 4 101 2 51 2 81 2 8K 16K 550 sheets 52 216 g m2 14 lb Bond 80 lb Cover Plain Paper T...

Page 140: ...Thick Paper 2 A4 81 2 11 81 2 14 550 sheets 1 For details about how to load custom size paper contact your service representative 2 The tab sheet holder is required Bypass tray mainly Europe and Asia Paper type and weight Paper size Paper capacity 52 216 g m2 14 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Paper sizes that can be detected automatically A3 A4 A5 100 148 mm Plain Paper Middle Thick...

Page 141: ...ets Thick Paper 2 20 sheets 52 216 g m2 14 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Custom size 2 When no finisher is installed Vertical 100 0 305 0 mm Horizontal 139 7 600 0 mm 3 When Finisher SR4060 Booklet Finisher SR4070 is installed Vertical 100 0 305 0 mm Horizontal 139 7 487 6 mm 3 When Finisher SR4080 is installed Vertical 100 0 305 0 mm Horizontal 139 7 458 0 mm 3 Plain Paper Middle ...

Page 142: ...panel 2 Enter the paper size For copier mode see Copying onto Custom Size Paper from the Bypass Tray Copy Document Server For printer mode see p 131 Setting custom size paper using the control panel 3 When paper larger than 432 mm 17 inches in size is used the paper may become wrinkled may not be fed into the machine or may cause paper jams Bypass tray mainly North America Paper type and weight Pa...

Page 143: ...heets 52 216 g m2 14 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Custom size 2 When no finisher is installed Vertical 3 94 12 00 inches Horizontal 5 50 23 62 inches 3 When Finisher SR4060 Booklet Finisher SR4070 is installed Vertical 3 94 12 00 inches Horizontal 5 50 19 19 inches 3 When Finisher SR4080 is installed Vertical 3 94 12 00 inches Horizontal 5 50 18 03 inches 3 Plain Paper Middle Thic...

Page 144: ...ss Tray Copy Document Server For printer mode see p 130 Setting the paper size using the control panel 2 Enter the paper size For copier mode see Copying onto Custom Size Paper from the Bypass Tray Copy Document Server For printer mode see p 131 Setting custom size paper using the control panel 3 When paper larger than 432 mm 17 inches in size is used the paper may become wrinkled may not be fed i...

Page 145: ...type and weight Paper size Paper capacity 52 128 g m2 14 34 lb Bond Plain Paper Thick Paper 1 A4 B4 JIS B5 JIS 81 2 14 81 2 11 2 500 sheets Interposer Paper type and weight Paper size Paper capacity 64 216 g m2 17 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Paper sizes that can be detected automatically A3 A4 A5 B4 JIS B5 JIS 81 2 13 8K 16K A3 A4 11 17 81 2 14 81 2 11 71 4 101 2 51 2 81 2 10 14 ...

Page 146: ...ner or thicker 2 When loading paper of 52 59 g m2 14 15 lb Bond the edges may crease or the paper misfeed depending on the paper type Certain types of paper produce noise when delivered This noise does not indicate a problem and print quality is unaffected Glossy paper and OHP transparencies can produce noise when delivered The paper capacity described in the tables above is an example Actual pape...

Page 147: ...ttings For the setting procedure of the Auto Tray Switching function see Copier Document Server Features Copy Document Server When loading label paper We recommend that you use specified label paper It is recommended to place one sheet at a time Press Bypass and the key and then select Thick Paper 1 or Thick Paper 2 for Paper Type When loading OHP transparencies When copying onto OHP transparencie...

Page 148: ...thoroughly before loading them If sheets continue to become jammed or feed in together even after they are fanned load them one by one from the bypass tray When loading thick paper set the paper direction according to its grain as shown in the following diagram Direction of paper grain Tray 1 Trays 2 and 3 Bypass tray 1 1 You can load paper in the orientation into tray 1 only if the A3 11 17 tray ...

Page 149: ... possible to use the cleaner designed for dust explosion proof purpose If toner is spilled over the floor sweep up spilled toner slowly and clean remainder with wet cloth Do not crush or squeeze toner containers Doing so can cause toner spillage possibly resulting in dirtying of skin clothing and floor and accidental ingestion Store toner new or used toner containers and components that have been ...

Page 150: ...urface Do not shake the toner cartridge with its mouth down after removing it Residual toner may scatter Do not repeatedly install and remove toner cartridges This will result in toner leakage Follow the instruction on the screen regarding how to replace a toner cartridge If Toner Cartridge is almost empty appears the toner has almost run out Have a replacement toner cartridge at hand If appears w...

Page 151: ... used toner Toner cannot be re used Pack used toner containers in the container s box or a bag to prevent the toner from leaking out of the container when you dispose of it mainly Europe and Asia If you want to discard your used toner container please contact your local sales office If you discard it by yourself treat it as general plastic waste material mainly North America Please see our local c...

Page 152: ...9 Adding Paper and Toner 150 ...

Page 153: ...ading paper see Loading Paper Paper Specifications and Adding Paper Add Toner indicator Appears when toner runs out For details about adding toner see Adding Toner Maintenance and Specifications Add Staple indicator Appears when staples run out For details about adding staples see Adding Staples Maintenance and Specifications Waste Toner Full indicator Appears when the waste toner bottle is full C...

Page 154: ...Indicator Status Open Cover indicator Appears when one or more covers of the machine are open 10 Troubleshooting 152 ...

Page 155: ...used Or the function cannot be used because an error has occurred on the machine 3 Messages Displays a message that indicates the status of the machine and each function 4 Check If an error occurs in the machine or a function press Check to view details Pressing Check displays an error message or the corresponding function screen Check the error message displayed on the function screen and take th...

Page 156: ...lutions see p 163 When Messages Are Displayed on the Control Panel You can use other functions normally The machine is unable to connect to the network A network error has occurred Press Check in the function which error is occurred And then check the displayed message and take appropriate action For details about error messages and their solutions see p 163 When Messages Are Displayed on the Cont...

Page 157: ...Five long beeps Soft alert An auto reset was performed through the simple display of the Copier Document Server function the Facsimile function or the Scanner function Five long beeps repeated four times Soft alert An original has been left on the exposure glass or paper tray is empty Five short beeps repeated five times Strong alert The machine requires user attention because paper has jammed the...

Page 158: ...unction are not yet ready Time required varies by function Functions appear in the User Tools menu when they become ready for use Wait a little longer The lamp remains lit and the machine does not enter Sleep mode even though the Energy Saver key was pressed This occurs in the following cases The ADF is open The machine is communicating with external equipment The hard disk is active Close the ADF...

Page 159: ...tes contact your service representative Memory is full Do you want to store scanned file appears The scanned originals exceed the number of sheets pages that can be stored on the hard disk Press Yes to store pages that have been scanned Delete unnecessary files by pressing Delete File Press No if you are not storing pages that have been scanned Delete unnecessary files by pressing Delete File The ...

Page 160: ...t remains until you open and close the cover as required Paper is still jammed in the tray Remove misfed paper and then open and close the cover For details about removing jammed paper see Removing Jammed Paper Troubleshooting Original images are printed on the reverse side of the paper You may have loaded the paper incorrectly Load paper into the paper tray with the print side down Load paper int...

Page 161: ...Troubleshooting Do not place anything on the finisher tray Wrinkling occurs when gate fold letter fold in or letter fold out is applied Wrinkling can occur if gate fold letter fold in or letter fold out is applied to B4 JIS A3 8 1 2 14 11 17 8K or larger sizes of paper When applying gate fold letter fold in or letter fold out to paper larger than A4 we recommend you enable image reduction and use ...

Page 162: ... opposite direction The position of the fold is incorrect when letter fold in is applied to B5 sheet Multi sheet fold has been specified when only one sheet is being printed In Finishing on the initial copier screen under Fold select Letter Fold in Press Change and then set Multi sheet Fold to Off For details about how to specify the multi sheet fold function see Finishing Copy Document Server Fol...

Page 163: ... volume limit Print jobs selected by users who have reached their print volume limits will be canceled For details about specifying print volume limits see Security Guide To view the status of a print job see Print Job History In Web Image Monitor click Job on the Status Information menu And then click Print Job History in Document Server Home is in use by another function appears The Home screen ...

Page 164: ...erforming staple or stack printing When using curled paper take the stiffness out of the paper with your hands to straighten out the curl or load the paper up side down Also lay paper on a flat surface to prevent paper from curling and do not lean it against the wall 10 Troubleshooting 162 ...

Page 165: ...e exposure glass is a non standard size Place the original on the exposure glass again Face the original down If the machine cannot detect the size of the original specify the size manually do not use Auto Paper Select mode or the Auto Reduce Enlarge function For details about specifying the settings see Sizes Detectable with Auto Paper Select Paper Specifications and Adding Paper Cannot detect or...

Page 166: ...can be used see Duplex Copying Copy Document Server Exceeded max number of pages per file Do you want to store the scanned pages as 1 file The number of scanned pages exceeds the capacity per file of the Document Server If you want to store the scanned pages as a file in the Document Server press Yes If you do not want to store scanned pages press No Scanned data is deleted Exceeded the maximum nu...

Page 167: ...uch as the Document Server function Cancel the job that is being processed For example press Exit and then press the Home key Next press the Document Server icon on the Home screen and then press the Stop key When the message The Stop key has been pressed scanning and also other print jobs that were being processed and which could be stopped have been suspended To continue scanning and printing pr...

Page 168: ...delete contact the person who created the file You do not have the privileges to use this function The logged in user name does not have permission for the selected function For details about how to set permissions see Security Guide Connect Copy Message Causes Solutions Cannot connect to the sub machine Check the status of the sub machine The indicator is lit The hard disk of the sub machine is m...

Page 169: ...ame settings on both machines Sub machine is in Interrupt mode The sub machine is in Interrupt mode Press the Interrupt key on the sub machine to cancel Interrupt mode Sub machine paper settings must be the same to use this tray Paper tray settings on the two machines do not match Make the same settings on both machines The Cover Sheet setting s of the sub machine is different from the main machin...

Page 170: ...b machine will be disconnected The quantity of data exceeds the capacity of the sub machines Continue printing on the main machine If you set Memory Full Auto Scan Restart in Input Output of User Tools to On even if the memory becomes full the memory overflow message will not be displayed The machine will make copies of the scanned originals first and then automatically proceed to scan and to copy...

Page 171: ...ct alias phone number is listed in H 323 Settings of Facsimile Features For details about H 323 Settings see Initial Settings Fax For details about network problems contact your administrator Check whether there are any network problems 13 11 Cannot access gatekeeper Check that the correct gate keeper address is listed in H 323 Settings of Facsimile Features For details about H 323 Settings see In...

Page 172: ...has been registered Check that IPv4 in Effective Protocol is set to Active in System Settings For details about effective protocol see Interface Settings Connecting the Machine System Settings Check that the correct IPv4 address is specified for the machine in System Settings For details about IPv4 address see Interface Settings Connecting the Machine System Settings For details about network prob...

Page 173: ...address for the SMTP Server For details about these settings see Interface Settings or File Transfer Connecting the Machine System Settings Check that the folder for transfer is correctly specified Check that the computer in which the folder for transfer is specified is correctly operated Check that the LAN cable is correctly connected to the machine For details about network problems contact the ...

Page 174: ...eck that the user ID and password for the computer with the folder for forwarding are correctly specified Check that the folder for forwarding is correctly specified Confirm that the computer with the folder for forwarding is properly working For details about network problems contact your administrator Check whether there are any network problems 14 33 E mail addresses for the machine and the adm...

Page 175: ...OP3 IMAP4 server Check that the correct User Name and Password are listed in Fax E mail Account of System Settings For details about Fax E mail Account see File Transfer Connecting the Machine System Settings For details about network problems contact your administrator Check whether there are any network problems 15 03 No machine e mail address is programmed Check that the correct machine e mail ...

Page 176: ... Connecting the Machine System Settings Check that the LAN cable is correctly connected to the machine For details about network problems contact your administrator Check whether there are any network problems 15 12 Cannot log in to the POP3 IMAP4 server Check that the following settings in System Settings are listed correctly the user name and password for Fax E mail Account the user name and pas...

Page 177: ...y the operation again If the message is still shown the network may be busy Check the settings for LDAP server in System Settings For details about settings for LDAP server see Programming the LDAP server Connecting the Machine System Settings Error occurred and transmission was cancelled Original jammed during Immediate Transmission A problem occurred in the machine or noise occurred on the telep...

Page 178: ...the main power switch back on immediately depending on the mail server the machine might not be able to resume reception of the Internet Fax if the timeout period has not expired Wait until the mail server s timeout period has expired and then resume reception of the Internet Fax For details about reception of the Internet Fax contact your administrator Functional problems with facsimile Data will...

Page 179: ...Start key Original jammed during Memory Transmission Press Exit and then send the documents again Remove the paper from Copy Tray Copy Tray is full Remove the paper If the other tray is also full the tray name shown on the screen changes Remove paper from the tray indicated on the display Some invalid destination s contained Do you want to select only valid destination s The specified group contai...

Page 180: ...ed Depending on the number of destinations to be updated there may be some delay before you can resume operation Operation is not possible while this message is displayed You do not have the privileges to use this function The logged in user name does not have permission for the selected function For details about how to set permissions see Security Guide Authentication with remote machine failed ...

Page 181: ...the remote machine s main power switch Connection with the remote machine has failed Check the remote machine status A timeout error occurred while an attempt was made to connect the device via remote fax function Check that the LAN cable is correctly connected to the machine Check that the remote machine is working correctly For details about connection with remote machine see Sending Receiving D...

Page 182: ...e remote fax function to scan an original Delete unnecessary files Specified operation cannot be performed The file is in use or the file transmission has completed When you attempt to check the status of a job on the remote machine from your machine the job had already been sent Press TX RX Status Print and then press Check Stop Transmission File Check the details of a job on the Check Stop Trans...

Page 183: ...bout the user certificate destination certificate see Security Guide The specified destinations for E mail TX Result which is registered to the program contains a destination s that has a certificate that is not currently valid The destination s cannot be recalled The user certificate destination certificate has expired A new user certificate must be installed For details about the user certificat...

Page 184: ...e specified destinations for E mail TX Result which is registered to the program contain a destination s that has no certificate for encryption There is no user certificate destination certificate For details about the user certificate destination certificate see Security Guide The device certificate used for the S MIME signature is not currently valid XXX which is registered to the program cannot...

Page 185: ...h digital signature has expired A new device certificate PDF with digital signature must be installed For details about how to install a device certificate PDF with digital signature see Security Guide XXX cannot be YYY because there is a problem with the PDF Digital Signature s device certificate Check the device certificate XXX and YYY indicate the user action There is no device certificate PDF ...

Page 186: ...r Settings Fax When the memory becomes full while using the facsimile function Message Causes Solutions Memory is full Cannot scan more Transmission will be stopped The memory is full If you press Exit the machine returns to standby mode and starts transmitting the stored pages Check the pages that have not been sent using the Communication Result Report and then resend those pages Messages Displa...

Page 187: ...porarily suspended because Job Operation the Suspend Resume key or the Stop key was pressed Updating certificate The Remote certificate is being updated Wait a while Messages displayed on the control panel when using the printer function Before turning the main power switch off see p 45 Turning On Off the Power Message Causes Solutions Cannot connect with the wireless card Turn the main power swit...

Page 188: ...isk Turn off the main power switch and then back on again If the message appears again contact your service representative Hardware Problem Parallel I F An error has occurred in the IEEE 1284 interface board Turn off the main power switch and then back on again If the message appears again contact your service representative Hardware Problem USB An error has occurred in the USB interface Turn off ...

Page 189: ...per size and type are mismatched Select another tray from the following and press Continue To cancel job press Job Reset Paper size and type can also be changed in User Tools The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver Check that the printer driver settings are correct and then load paper of the size selected in th...

Page 190: ... delete see Security Guide The same paper tray cannot be set for the main sheets and slip sheets Designate Check the setting The tray selected for other pages is the same as the one for slip sheets Reset the job Be sure the tray you select for slip sheets is not providing paper for other pages Updating the destination list Please wait Specified destination s or sender s name has been cleared The d...

Page 191: ...ltiple files that are selected exceeds 1GB select files separately When the size of selected file exceeds 1GB print by using a function other than the Direct printing function from removable memory devices You cannot select files of different formats at the same time Exceeded the limit value for total data size of the selected files Cannot select more files The size of the selected file exceeds 1G...

Page 192: ... is valid 92 Error Printing was canceled because Job Reset or the Stop key was selected on the machine s control panel Perform the print operation again if necessary 98 Error The machine could not access Hard disk correctly Turn off the main power switch and then back on again If the message appears frequently contact your service representative A function which cannot be used with Fold mode was s...

Page 193: ...horized Copy Prevention is specified On the printer driver set the resolution to 600 dpi or higher or deselect Unauthorized Copy Prevention Auto registration of user information has failed Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full For details about automatic registration of user information see Security Guide Can...

Page 194: ...is the most up to date version available Compressed Data Error The printer detected corrupt compressed data Check the connection between the computer and the printer Check that the program you used to compress the data is functioning correctly Data storage error You tried to print a Sample Print Locked Print Hold Print or Stored Print file or to store a file in the Document Server when the hard di...

Page 195: ...rver Cannot store The maximum file capacity of the Document Server was exceeded Delete some of the files stored in the Document Server Exceeded max number of files to print for temporary stored jobs While printing a Sample Print Locked Print Hold Print or Stored Print file the maximum file capacity was exceeded Delete unneeded files stored in the machine Exceeded max number of files Auto While usi...

Page 196: ...ded files stored in the machine Reduce the number of pages to print Exceeded the maximum unit count for Print Volume Use The job has been cancelled The number of pages the user is permitted to print has been exceeded For details about print volume use limitation see Security Guide Failed to obtain file system PDF direct printing could not be performed because the file system could not be obtained ...

Page 197: ...ded files stored in the machine Alternatively reduce the data size of the Temporary Print file and or the Stored Print file I O buffer overflow An input buffer overflow occurred In Printer Features under System set Memory Usage to Font Priority In Printer Features under Host Interface select I O Buffer and then set the maximum buffer size to a larger value Reduce the number of files being sent to ...

Page 198: ...Menu and then select Raster in the Vector Raster list In some cases it will take a long time to complete a print job PostScript 3 Select a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help Memory Retrieval Error A memory allocation error occurred Turn off the main power switch and then back on again If the message appears agai...

Page 199: ...t a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help Printing privileges have not been set for this document The PDF document you have tried to print has no privileges to print Contact the owner of the document Punch has been cancelled Punch printing was canceled Check the paper orientation print orientation and then punch po...

Page 200: ...as exceeded Delete the files stored in the Document Server The print job has been cancelled because capture file s could not be stored Exceeded max number of pages per file The maximum page capacity of the Document Server was exceeded Delete some of the files stored in the Document Server or reduce the number of pages that you want to send The selected paper type is not supported This job has been...

Page 201: ...does not start contact your service representative The contents of errors may be printed on the Configuration Page Check the Configuration Page in conjunction with the error log For details about how to print the Configuration Page see List Test Print Print Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that ...

Page 202: ...older name for the destination are correct Cannot find the specified path Please check the settings An antivirus program or a firewall is preventing the machine connecting to your computer Antivirus programs and firewalls can prevent client computers from establishing connection with this machine If you are using anti virus software add the program to the exclusion list in the application settings...

Page 203: ...t might be unformatted or its format might be incompatible with this machine Check the file name set at the time of scanning For details about the characters that can be used in file names see Specifying the File Name Scan Cannot write on the memory storage device because remaining free space is insufficient The memory device is full and scan data cannot be saved Even if the memory device appears ...

Page 204: ...or Tools of System Settings For details about LDAP server see Programming the LDAP server Connecting the Machine System Settings Could not send the data because the PC timed out before it was sent A time out occurred when using WSD Scanner Time outs occur when too much time passes between scanning an original and sending its data The followings are likely causes of time outs Too many originals per...

Page 205: ...acity Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high resolution For details about the settings for scan function see Relationship between Resolution and Scan Size Scan Exceeded max data capacity Check the scanning resolution then reset original s The scanned original exceeded maximum data capacity Specify the scan size and resolut...

Page 206: ...ng Stored Documents Copy Document Server Exceeded max number of pages per file Do you want to store the scanned pages as 1 file The file being stored has exceeded the maximum number of pages for one file Specify whether to store the data or not Scan the pages that were not scanned and then store them as a new file For details about storing files see Storing and Saving the Scanned Documents Scan Ex...

Page 207: ... may be busy Check that the correct settings for LDAP server are listed in Administrator Tools of System Settings For details about LDAP server see Programming the LDAP server Connecting the Machine System Settings LDAP server authentication has failed Check the settings The user name and password differ from those set for LDAP Authentication For details about LDAP Authentication see Security Guid...

Page 208: ... Memory is full Scanning has been cancelled Press Send to send the scanned data or press Cancel to delete Because there is not enough free hard disk space in the machine for delivering or sending by e mail while storing in the Document Server only some of the pages could be scanned Specify whether to use the data or not Memory storage device not detected Insert the device There is no memory device...

Page 209: ... in standby state and sending was canceled Retry sending after sending jobs in standby state completes SMTP authentication E mail address and Administrator E mail address mismatch The SMTP authentication e mail address and the administrator s e mail address do not match For details about how to set SMTP authentication see File Transfer Connecting the Machine System Settings Scanner journal is full...

Page 210: ... s The specified group contains e mail destinations and Scan to Folder destinations either of which are incompatible with the specified transmission method In the message that appears at each transmission press Select Some of selected files are currently in use They could not be deleted You cannot delete a file which is waiting to be transmitted Waiting status displayed or whose information is bei...

Page 211: ...on for stored documents or to delete a document you do not have permission to delete see Security Guide Transmission has failed Insufficient memory in the destination hard disk To check the current status press Scanned Files Status Transmission has failed There was not enough free space on the hard disk of the SMTP server FTP server or client computer at the destination Allocate sufficient space T...

Page 212: ...list Please wait Specified destination s or sender s name has been cleared A specified destination or sender s name was cleared when the destination list in the delivery server was updated Specify the destination or sender s name again Updating the destination list Please wait Specified destination s or sender s name has been cleared The destination list is being updated from the network using Web...

Page 213: ...entire image is not necessary press the Start key to start scanning with the current scaling factor Not all of the image will be scanned Using Specify Reproduction Ratio to scale down a large document may cause part of the image to be lost Specify a large size in Specify Size and then try to scan the original again If displaying the entire image is not necessary press the Start key to start scanni...

Page 214: ...e Check the device certificate XXX and YYY indicate the user action There is no device certificate PDF with digital signature or the certificate is invalid A new device certificate PDF with digital signature must be installed For details about how to install a device certificate PDF with digital signature see Security Guide XXX cannot be YYY because there is a problem with the device certificate u...

Page 215: ... about the user certificate destination certificate see Security Guide The group destination cannot be selected because it contains a destination with a certificate that is not currently valid The user certificate destination certificate has expired A new user certificate must be installed For details about the user certificate destination certificate see Security Guide Transmission cannot be perf...

Page 216: ...s about login user name login password and driver encryption key see Security Guide Authentication succeeded However the access privileges for scanner function has been denied The logged in user name does not have permission for scanner function For details about how to set permissions see Security Guide Call Service Please call your service representative An unrecoverable error has occurred in th...

Page 217: ...not find XXX scanner used for the previous scan YYY will be used instead XXX and YYY indicate scanner names The machine is not connected to the network correctly Check that the previously used scanner is connected to the network correctly Cancel the personal firewall of the client computer For details about firewall see Windows Help Use an application such as telnet to make sure SNMPv1 or SNMPv2 i...

Page 218: ...client computer Check whether the Ethernet board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Error has occurred in the scanner The application specified scan conditions have exceeded the setting range of the machine Check whether the scanning settings made with the application exceed the setting range of the machine Fatal ...

Page 219: ...again Invalid Winsock version Please use version 1 1 or higher You are using an invalid version of Winsock Install the operating system of the computer or copy Winsock from the operating system CD ROM No User Code is registered Consult your system administrator Access is restricted with user codes For details about user code authentication see Security Guide No response from the scanner The machin...

Page 220: ...he Stop key has been pressed copying and also other print jobs that were being processed and which could be stopped have been suspended To continue copying and printing press Continue to cancel copying press Cancel Copying To delete other suspended jobs press Job List appears press Cancel Copying Scanner is not available on the specified device The TWAIN scanner function cannot be used on this mac...

Page 221: ...cation is not available because the machine s IP address could not be obtained from the host name If only IPv6 is set to Active the IPv6 address might not be obtained Check whether the machine s host name is specified in the Network Connection Tool For the WIA driver check the Network Connection tab in the properties Use Web Image Monitor to set LLMNR of IPv6 to Active In Windows XP IPv6 address c...

Page 222: ...10 Troubleshooting 220 ...

Page 223: ...e product names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows ...

Page 224: ...indows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks 11 Appendix 222 ...

Page 225: ... folder 100 Custom size paper 61 131 D Data In indicator 34 Display panel 32 Document Server 10 16 74 85 86 115 117 Double Parallel Fold 72 Duplex 14 54 Duplex Copy 9 54 E E mail address 108 109 110 E mail destination 108 109 110 Energy Saver key 33 Enter key 33 Error message 163 168 184 185 190 199 214 Exposure glass 27 49 Extender 28 Extension unit 30 External options 30 F Fax destination 77 78 ...

Page 226: ...bine 57 Options 30 Output jogger 31 P Paper capacity 135 Paper guide 28 Paper size 130 135 Paper thickness 135 Paper tray 28 Paper type 135 Paper weight 135 Paperless Fax 9 18 Placing originals 49 Preventing information leakage 24 Printer 91 Printer Bypass Paper Size 130 131 Printer driver properties 90 Problem 156 Program 12 40 42 Program as Defaults 12 Program key 32 Punch 64 Q Quick install 89 ...

Page 227: ...5 T Tab stock 127 Thick paper 131 146 Toner 147 148 149 Trademark 221 Tray 1 123 Tray 2 126 Tray 3 126 Turning off the power 45 Turning on the power 45 Two Sided Combine 58 U Unauthorized copy prevention 26 Used toner 149 User code authentication 47 User Tools key 33 User Tools Counter key 33 V Ventilation holes 28 29 W Web Image Monitor 25 119 121 Z Z fold 66 225 ...

Page 228: ...MEMO 226 ...

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Page 230: ...MEMO 228 EN GB EN US EN AU D133 ...

Page 231: ... 2011 ...

Page 232: ...D133 7202 AU EN US EN GB EN ...

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