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Ricoh Aficio MP 4002, User Manual

The Ricoh Aficio MP 4002 is a high-performance multifunction printer that excels in productivity and efficiency. This versatile device offers seamless integration into any office environment. Explore its capabilities by accessing the free Brochure & Specs manual, available for download at manualshive.com. Discover how this powerful machine can enhance your workflow.

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10. Troubleshooting

This chapter describes basic troubleshooting procedures.

Indicators

This section describes the indicators displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.

Indicator

Status

 : Paper Misfeed indicator

Appears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .

: Original Misfeed indicator

Appears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting .

 : Load Paper indicator

Appears when paper runs out.
For details about loading paper, see "Loading Paper ",
Paper Specifications and Adding Paper .

 : Add Toner indicator

Appears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications .

 : Add Staple indicator

Appears when staples run out.
For details about adding staples, see "Adding Staples",
Maintenance and Specifications .

 : Waste Toner Full indicator

Appears when the waste toner bottle is full.
Contact your sales or service representative.

 : Empty Hole Punch Receptacle

indicator

Appears when the hole punch receptacle is full.
For details about removing punch waste, see "Removing
Punch Waste", Troubleshooting .

 : Service Call indicator

Appears when the machine is malfunctioning or requires
maintenance.

 : Open Cover indicator

Appears when one or more covers of the machine are
open.

153

Summary of Contents for Aficio MP 4002

Page 1: ...re to read the Safety Information in Read This First before using the machine For information not in this manual refer to the HTML PDF files on the supplied CD ROM Appendix Troubleshooting Adding Paper and Toner Web Image Monitor Document Server Scan Print Fax Copy Getting Started What You Can Do with This Machine User Guide ...

Page 2: ......

Page 3: ...ing the Machine without Fax Unit Installed 21 You Can Use the Facsimile and the Scanner in a Network Environment 22 You Can Prevent Information Leakage Security Functions 23 You Can Monitor and Set the Machine Using a Computer 24 You Can Prevent an Unauthorized Copy 25 2 Getting Started Guide to Names and Functions of Components 27 Guide to Components mainly Europe and Asia 27 Guide to Components ...

Page 4: ... Duplex Copying 63 Combined Copying 65 One Sided Combine 66 Two Sided Combine 67 Copying onto Custom Size Paper from the Bypass Tray 70 Copying onto Envelopes 71 Copying onto Envelopes from the Bypass Tray 71 Copying onto Envelopes from the Paper Tray 72 Finishing 73 Staple 73 Punch 75 Storing Data in the Document Server 78 4 Fax Basic Procedure for Transmissions Memory Transmission 79 Registering...

Page 5: ...sing the Control Panel 98 Stored Print 100 Sending a Stored Print File 100 Printing a Stored Print File Using the Control Panel 101 6 Scan Basic Procedure When Using Scan to Folder 103 Creating a Shared Folder on a Computer Running Windows Confirming a Computer s Information 104 Registering an SMB Folder 106 Deleting an SMB Registered Folder 109 Entering the Path to the Destination Manually 110 Ba...

Page 6: ...Envelopes 145 Adding Toner 149 Sending Faxes or Scanned Documents When Toner Has Run Out 150 Disposing of Used Toner 151 10 Troubleshooting Indicators 153 When an Indicator for the Check Status Key Is Lit 154 Panel Tone 156 When You Have Problems Operating the Machine 157 When Messages Are Displayed on the Control Panel 163 Messages Displayed When Using the Copy Document Server Function 163 Messag...

Page 7: ...INDEX 219 5 ...

Page 8: ...This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels Indicates instructions stored in a file on a provided CD ROM mainly Europe and Asia mainly North America Differences in the functions of Region A and Region B models are indicated by two symbols Read the information indica...

Page 9: ...Read the information under the symbol that corresponds to the region of your machine mainly Europe and Asia If the label contains the following your machine is a region A model CODE XXXX 27 29 67 69 220 240 V mainly North America If the label contains the following your machine is a region B model CODE XXXX 17 18 57 58 120 127 V Dimensions in this manual are given in two units of measure metric an...

Page 10: ...Names of Major Features In this manual major features of the machine are referred to as follows Auto Document Feeder ADF Large capacity tray LCT 8 ...

Page 11: ...ine Copier Fax See Combined Copying Copy Document Server See Combine Two Originals Fax Printing received faxes on both sides of sheets 2 Sided Print See Two Sided Printing Fax Converting received faxes to electronic formats Paperless Fax See Confirming Printing Deleting Received and Stored Documents Fax Sending files from the computer without printing them LAN Fax See Sending Fax Documents from Co...

Page 12: ... Basic Procedure When Using Scan to Folder Scan Storing scan files on media See Basic Procedure for Saving Scan Files on a Removable Memory Device Scan Converting transmitted faxes to electronic formats and sending them to a computer See Overview of Folder Transmission Function Fax Managing and using documents converted to electronic formats Document Server See Relationship between Document Server...

Page 13: ...ring an E mail Address Manually Scan Using Web Image Monitor to register destinations from a computer See Registering Internet Fax Destination Information Using Web Image Monitor Fax Downloading destinations registered in the machine to the LAN Fax driver destination list See Using the machine s Address Book as the LAN Fax destination list Fax I Want to Register Destinations 11 ...

Page 14: ...enient Functions Registering frequently used printing settings to the printer driver See Using One Click Presets Print Changing the initial settings of the printer driver to frequently used printing settings See Displaying the Printing Preferences Dialog Box Print Adding shortcuts to frequently used programs or Web pages See Adding Icons to the Home Screen Convenient Functions Changing the order o...

Page 15: ...o the Home screen The programs or Web pages can be recalled easily by pressing the shortcut icons You can display only the icons of functions and shortcuts that you use You can change the order of the function and shortcut icons For details about the features on the Home screen see How to Use the Home Screen Getting Started You Can Customize the Home Screen as You Like 13 ...

Page 16: ...r size you select If the orientation in which your original is placed is different from that of the paper you are copying onto the machine rotates the original image by 90 degrees and fits it on the copy paper Copier functions such as Duplex Combine Booklet and Magazine allow you to save on paper by copying multiple pages onto single sheets You can copy onto various types of paper such as envelope...

Page 17: ...the machine s hard disk which have been previously sent from computers using the printer driver The following types of print jobs can be selected Sample Print Locked Print Hold Print and Stored Print The finisher allows you to collate staple and punch holes in your prints You can print files stored on a removable memory device and specify print conditions such as print quality and print size See P...

Page 18: ...g the file format converter you can download documents stored in copier Document Server or printer mode to your computer For details about the Document Server in copier mode and how to use the Document Server see Storing Data in the Document Server and Document Server Copy Document Server For details about the Document Server in printer mode see Saving and Printing Using the Document Server Print ...

Page 19: ...ge Monitor to check print delete retrieve or download documents using your computer Storing received documents See Confirming Printing Deleting Received and Stored Documents Fax Transmission You can send a fax from your computer over the network Ethernet or wireless LAN to this machine which then forwards the fax via its telephone connection LAN Fax You Can Send and Receive Faxes without Paper 17 ...

Page 20: ... printer and then specify the destination You can also check the sent image data For details about the machine s settings see Network Settings Requirements Connecting the Machine System Settings For details about how to use the function see Fax via Computer Fax 1 What You Can Do with This Machine 18 ...

Page 21: ...m computers Internet Fax Reception and Mail to Print Internet Fax compatible machines and computers that have e mail addresses can receive e mail messages via Internet Fax IP Fax The IP Fax function sends or receives documents between two facsimiles directly via a TCP IP network To send a document specify an IP address or host name instead of a fax number IP Fax Transmission This machine can recei...

Page 22: ... For details about how to transmit and receive documents over the Internet see Transmission and Reception Fax 1 What You Can Do with This Machine 20 ...

Page 23: ... and remote machine The procedure for sending faxes is as same as that of for the machine with the fax unit When a job has finished confirm results displayed on sending history or printed on reports You can forward the received documents from the remote machine with facsimile function to the client side machine For details see Sending Receiving Documents Using a Remote Machine Remote Fax Fax You C...

Page 24: ...can use this machine as a delivery scanner for the ScanRouter delivery software 1 Network delivery scanner You can save scan files in the delivery server or send them to a folder in a computer on the same network You can use Web Services on Devices WSD to send scan files to a client computer 1 The ScanRouter delivery software is no longer available for sale See Fax Scan or Connecting the Machine S...

Page 25: ...machine as well as prevent machine settings from being changed without authorization By setting passwords you can prevent unauthorized access via the network You can erase or encrypt the data on the hard disk to prevent the information from leaking out You can limit the volume of the usage of the machine for each user See Security Guide You Can Prevent Information Leakage Security Functions 23 ...

Page 26: ... You can check which tray is running out of paper register information in the Address Book specify the network settings configure and change the system settings manage jobs print the job history and configure the authentication settings See Connecting the Machine System Settings or Web Image Monitor Help 1 What You Can Do with This Machine 24 ...

Page 27: ... a machine that is equipped with the Copy Data Security unit the machine beeps to notify users that unauthorized copying is being attempted If the document is copied on a machine without the Copy Data Security Unit the hidden text becomes conspicuous in the copy showing that the copy is unauthorized Using the printer driver you can embed text in the printed document for unauthorized copy preventio...

Page 28: ...1 What You Can Do with This Machine 26 ...

Page 29: ...r leaning things against them If the machine overheats a fault might occur Front and left view 4 1 2 3 5 6 7 8 9 CJS301 1 Exposure glass cover or ADF The illustration shows the ADF Lower the exposure glass cover or the ADF over originals placed on the exposure glass If you load a stack of originals in the ADF the ADF will automatically feed the originals one by one The ADF scans both sides of an o...

Page 30: ...he cover and turn the switch on 5 Control panel See p 37 Guide to the Names and Functions of the Machine s Control Panel 6 Internal tray 1 Copied printed paper and fax messages are delivered here 7 Front cover Open to access the inside of the machine 8 Paper trays trays 1 2 Load paper here 9 Lower paper trays Load paper here Front and right view 1 2 3 4 5 CJS302 2 Getting Started 28 ...

Page 31: ...oading paper in the bypass tray align the paper guides flush against the paper 4 Extender Pull this extender out when loading sheets larger than A4 81 2 11 in the bypass tray 5 Lower right cover Open this cover when a paper jam occurs Rear and left view 1 1 1 CJS303 1 Ventilation holes Prevent overheating Guide to Names and Functions of Components 29 ...

Page 32: ...e ADF over originals placed on the exposure glass If you load a stack of originals in the ADF the ADF will automatically feed the originals one by one The ADF scans both sides of an original one side at a time 2 Exposure glass Place originals face down here 3 Ventilation holes Prevent overheating 4 Main power switch To operate the machine the main power switch must be on If it is off open the cove...

Page 33: ... of the machine 8 Paper trays trays 1 2 Load paper here 9 Lower paper trays Load paper here Front and right view 1 2 3 4 5 CJS302 1 Ventilation holes Prevent overheating 2 Bypass tray Use to copy or print on OHP transparencies and label paper adhesive labels 3 Paper guides When loading paper in the bypass tray align the paper guides flush against the paper Guide to Names and Functions of Component...

Page 34: ...tender out when loading sheets larger than A4 81 2 11 in the bypass tray 5 Lower right cover Open this cover when a paper jam occurs Rear and left view 1 1 1 CJS303 1 Ventilation holes Prevent overheating 2 Getting Started 32 ...

Page 35: ...Asia CJS304 8 9 3 4 5 6 7 10 11 12 1 2 1 Exposure glass cover Lower this cover over originals 2 ADF Load a stack of originals here They will feed in automatically 3 Tray 3 LCT Holds up to 2 000 sheets of paper 4 Large capacity tray LCT Holds up to 1 200 sheets of paper Guide to Functions of the Machine s Options 33 ...

Page 36: ...e delivered here face down 10 Finisher SR3120 Sorts stacks staples and punches multiple sheets of paper Consists of the following paper trays Finisher upper tray Finisher shift tray 11 Booklet Finisher SR3110 Sorts stacks staples and punches multiple sheets of paper The saddle stitch function can staple multiple sheets of paper in the center and fold them into booklets Consists of the following pa...

Page 37: ...u to use the On Hook Dial and Manual Dial functions It also allows you to use the machine as a telephone 2 Tray 3 LCT Holds up to 2 000 sheets of paper 3 Large capacity tray LCT Holds up to 1 200 sheets of paper 4 Lower paper trays Consists of two paper trays Holds up to 1 100 sheets of paper Each paper tray holds 550 sheets Guide to Functions of the Machine s Options 35 ...

Page 38: ... staples and punches multiple sheets of paper Consists of the following paper trays Finisher upper tray Finisher shift tray 10 Booklet Finisher SR3110 Sorts stacks staples and punches multiple sheets of paper The saddle stitch function can staple multiple sheets of paper in the center and fold them into booklets Consists of the following paper trays Finisher upper tray Finisher shift tray Finisher...

Page 39: ... the function keys as a factory default You can register often used functions programs and Web pages For details see Configuring function keys Getting Started 3 Display panel Displays keys for each function operation status or messages See How to Use the Screens on the Control Panel Getting Started 4 Reset key Press to clear the current settings 5 Program key copier Document Server facsimile and s...

Page 40: ...ur requirements See Accessing User Tools Connecting the Machine System Settings Counter Press to check or print the counter value See Counter Maintenance and Specifications You can find out where to order expendable supplies and where to call when a malfunction occurs You can also print these details See Checking Enquiry Using the User Tools Maintenance and Specifications 11 Simple Screen key Pres...

Page 41: ...ontinuously during data transmission and reception Receiving File indicator Lights continuously while data other than personal box or Memory Lock file is being received and stored in the fax memory See Substitute Reception Fax Confidential File indicator Lights continuously while personal box data is being received Blinks while Memory Lock file is being received See Personal Boxes and Printing a F...

Page 42: ...ion see Copy Document Server 2 Facsimile Press to send or receive faxes For details about how to use the fax function see Fax 3 Scanner Press to scan originals and save images as files For details about how to use the scanner function see Scan 4 Printer Press to make settings for using the machine as a printer For details about how to make settings for the printer function see Print 5 Home screen ...

Page 43: ...ure for registering Web pages to Favorites see Specifying the Settings for Favorites Convenient Functions Shortcuts to Web pages that are registered to Favorites by User cannot be registered to the Home screen To register the shortcuts register Web pages to Common Favorites For details about kinds of Favorites see Specifying the Settings for Favorites Convenient Functions For details about the pro...

Page 44: ...dd and then click Add 6 Select the function or shortcut icon you want to add 7 Click OK four times Adding icons to the Home screen using the User Tools In the following procedure a shortcut to a copier program is registered to the Home screen 1 Register a program 2 Press the User Tools Counter key CJS039 3 Press Edit Home 2 Getting Started 42 ...

Page 45: ...4 Press Add Icon 5 Press the Program tab 6 Make sure that Copier Program is selected 7 Select the program you want to add How to Use the Home Screen 43 ...

Page 46: ... Specify the position where Blank is displayed 9 Press OK 10 Press the User Tools Counter key Press on the upper right corner of the screen to check the position on the simple screen 2 Getting Started 44 ...

Page 47: ...p 2 Sided Copy Top to Bottom Booklet Magazine Finishing Cover Slip Sheet except for Designate Copy Designate Blank Chapter and Main Sheet Tray in Designate Chapter Edit Stamp number of prints Facsimile Scan Settings density Original Feed Type File Type Store File except for User Name and Password Preview transmission type destinations except for folder destinations Select Line Adv Features memory ...

Page 48: ...icon on the Home screen CJS049 2 Edit the copy settings so all functions you want to store in a program are selected 3 Press the Program key CJU601 4 Press Program 5 Press the program number you want to register 6 Enter the program name 7 Press OK 8 Press Exit 2 Getting Started 46 ...

Page 49: ...elected first For details see System Settings Connecting the Machine System Settings Programs are not deleted by turning the power off or by pressing the Reset key unless the program is deleted or overwritten Program numbers with next to them already have settings made for them Programs can be registered to the Home screen and can be recalled easily For details see Registering a Shortcut to a Prog...

Page 50: ...registered in the machine Thumbnail copy Specify Combine 1 Side in Dup Combine Series You can copy up to eight pages onto one side of a sheet so that you can you to save paper Scanner mode Program name Program description Easy PDF scan Select Full Colour Text Photo in Scan Settings In Send File Type Name select PDF under File Type and enter the business details such as London branch daily report u...

Page 51: ...nned data in TIFF format Also specify a higher resolution in Scan Settings Scanned documents maintain much of the detail of the originals but the size of the data may be quite large Batch document scan Select Batch in Original Feed Type You can apply multiple scans to a large volume of originals and send the scanned originals as a single job Facsimile mode Program name Program description Transmis...

Page 52: ...uiring Optional Configurations Getting Started The names of programs given above are just examples You can assign any name to a program according to your objectives Depending on your business details or the type of documents to be scanned registering a program cannot be recommended 2 Getting Started 50 ...

Page 53: ...tions 1 Make sure the power cord is firmly plugged into the wall outlet 2 Open the main power switch cover and turn on the main power switch The main power indicator goes on CJS321 Turning Off the Main Power When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric ...

Page 54: ...ug Not doing so may result in damage to the hard disk or memory leading to malfunctions Do not turn off the power while the machine is in operation 1 Open the main power switch cover and then turn off the main power switch The main power indicator goes out 2 Getting Started 52 ...

Page 55: ...r administrator for the Login User Name Login Password and User Code For details about user authentication see Security Guide User Code to enter on User Code Authentication is the numerical value registered in the Address Book as User Code User Code Authentication Using the Control Panel This section explains the procedure for logging in to the machine using the control panel while User Code Authe...

Page 56: ...ing Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication Windows Authentication LDAP Authentication or Integration Server Authentication is set To prevent use of the machine by unauthorized persons always log out when you have finished using the machine 1 Press the Login Logout key CJS040 2 Press Yes 2 Getting Started 54 ...

Page 57: ...e original should be aligned to the rear left corner Start with the first page to be copied CJW001 1 1 1 Positioning mark 3 Lower the ADF or the exposure glass cover Placing Originals on the Exposure Glass mainly North America Do not lift the ADF forcefully Otherwise the cover of the ADF might open or be damaged 1 Lift the ADF Be sure to lift the ADF by more than 30 degrees Otherwise the size of t...

Page 58: ...e size of the original incorrectly or display a paper misfeed message Also be sure not to place originals or other objects on the top cover Doing so may cause a malfunction CJW004 1 1 Sensors 1 Adjust the original guide to the original size 2 Set the aligned originals squarely face up in the ADF Do not stack originals beyond the limit mark The first page should be on the top 2 Getting Started 56 ...

Page 59: ...CJW007 1 2 1 Limit mark 2 Original guide Placing Originals 57 ...

Page 60: ...2 Getting Started 58 ...

Page 61: ...e and Asia mainly North America About placing the original on the exposure glass see p 55 Placing Originals on the Exposure Glass mainly North America About placing the original in the ADF see p 56 Placing Originals in the Auto Document Feeder To copy onto paper other than plain paper specify the paper type in User Tools according to the weight of the paper you are using For details see System Set...

Page 62: ...y When placing the original on the exposure glass press the key after all originals are scanned Some functions such as Batch mode may require that you press the key when placing originals in the ADF Follow the messages that appear on screen 7 When the copy job is finished press the Reset key to clear the settings 3 Copy 60 ...

Page 63: ...nd fits it on the copy paper Rotate Copy For example to reduce A3 11 17 originals to fit onto A4 81 2 11 paper select a paper tray containing A4 81 2 11 paper and then press Auto Reduce Enlarge The image is automatically rotated For details about Rotate Copy see Rotate Copy Copy Document Server The original sizes and orientations you can use with this function are as follows mainly Europe and Asia...

Page 64: ...1 Press Auto Reduce Enlarge 2 Select the paper size 3 Place the originals and then press the Start key 3 Copy 62 ...

Page 65: ...page 2 Sided 2 Sided Copies one 2 sided page on one 2 sided page The resulting copy image will differ according to the orientation in which you place your originals or Original orientation and completed copies To copy on both sides of the paper select the original and copy orientation according to how you want the printout to appear Original Placing originals Original Orientation Orientation Copy ...

Page 66: ... Series 2 Make sure that Duplex is selected If Duplex is not selected press Duplex 3 Select 1 Sided 2 Sided or 2 Sided 2 Sided according to how you want the document to be output To change the original or copy orientation press Orientation 4 Press OK 5 Place the originals and then press the Start key 3 Copy 64 ...

Page 67: ...mage by 90 degrees to make copies properly Orientation of the original and image position of Combine The image position of Combine differs according to original orientation and the number of originals to be combined Portrait originals CKN015 Landscape originals CKN016 Placing originals originals placed in the ADF The default value for the copy order in the Combine function is From Left to Right To...

Page 68: ...ine 1 Sided 2 Originals Combine 1 Side Copies two 1 sided originals to one side of a sheet 1 Sided 4 Originals Combine 1 Side Copies four 1 sided originals to one side of a sheet 1 Sided 8 Originals Combine 1 Side Copies eight 1 sided originals to one side of a sheet 2 Sided 2 Pages Combine 1 Side Copies one 2 sided original to one side of a sheet 3 Copy 66 ...

Page 69: ...Combine Series 2 Press Combine 3 Select 1 Sided or 2 Sided for Original If you selected 2 Sided you can change the orientation 4 Press Combine 1 Side 5 Select the number of originals to combine 6 Press OK 7 Select the paper size 8 Place the originals and then press the Start key Two Sided Combine Combines various pages of originals onto two sides of one sheet Combined Copying 67 ...

Page 70: ...1 Sided 16 Originals Combine 2 Sides Copies 16 1 sided originals to one sheet with eight pages per side 2 Sided 4 Pages Combine 2 Sides Copies two 2 sided originals to one sheet with two pages per side 2 Sided 8 Pages Combine 2 Sides Copies four 2 sided originals to one sheet with four pages per side 2 Sided 16 Pages Combine 2 Sides Copies eight 2 sided originals to one sheet with eight pages per ...

Page 71: ...2 Sides 5 Press Orientation 6 Select Top to Top or Top to Bottom for Original and or Copy and then press OK 7 Select the number of originals to combine 8 Press OK 9 Select the paper size 10 Place the originals and then press the Start key Combined Copying 69 ...

Page 72: ...4 12 00 inches When prints are delivered to the trays of Booklet Finisher SR3110 and Finisher SR3120 Horizontal length 148 0 600 0 mm 5 83 23 62 inches vertical length 100 0 305 0 mm 3 94 12 00 inches When prints are delivered to the internal tray 2 Horizontal length 170 0 432 0 mm 6 70 17 00 inches vertical length 93 0 297 0 mm 3 67 11 69 inches 1 Load the paper face down in the bypass tray Bypas...

Page 73: ...pe types and how to load envelopes see p 145 Envelopes The Duplex function cannot be used with envelopes If the Duplex function is specified press 1 sided 2 sided TtoT to cancel the setting To copy onto custom size envelopes you must specify the envelope s dimensions Specify the horizontal and vertical length of the envelope CJF005 Horizontal Vertical Be sure to include the fully open flap in the ...

Page 74: ...aper Size 5 Specify the envelope size and then press OK twice 6 Press the Start key Copying onto Envelopes from the Paper Tray Before using this function specify the paper size and type under Tray Paper Settings in User Tools For the paper type select Envelope For details see System Settings Connecting the Machine System Settings 1 Select the paper tray where the envelopes are loaded 2 Place the o...

Page 75: ...p the same orientation but place the original facing downwards When the paper that is loaded is the same size and orientation as the original the relationship between the orientation in which you place the original and the staple positions is as follows You can confirm the staple positions that can be selected on the screen that appears when Finishing is pressed Placing the original on the exposur...

Page 76: ...he orientation of the paper does not indicate orientation of delivery 2 You cannot staple at this position when copying onto B4 JIS 8 13 or larger 3 If you want to staple at this position select unreadable orientation in Original Orientation and then select Top 2 4 If Bottom Slant is displayed on your machine you can staple onto B4 JIS 8 13 or larger 1 Press Finishing 3 Copy 74 ...

Page 77: ... copies CKN022 The available number of punch holes is shown below mainly Europe and Asia 2 holes 4 holes mainly North America 2 holes 3 holes You cannot use the bypass tray with this function Original orientation and punch hole position Place all the originals in the ADF in the orientation in which they can be read normally When placing the original on the exposure glass keep the same orientation ...

Page 78: ... the exposure glass Placing the original in the ADF Punch hole position 1 2 hole left 2 2 hole top 3 2 3 3 hole left 2 3 hole top 3 2 3 4 hole left 2 4 hole top 3 2 3 1 The above table shows punch hole positioning Punched sheets might not be delivered in the orientation shown in this table 2 You cannot punch holes in this position when copying onto B4 JIS 8 13 or larger or 51 2 81 2 3 If you want ...

Page 79: ...1 Press Finishing 2 Select one of the punch hole positions 3 Press OK 4 Enter the number of copy sets with the number keys 5 Place the originals and then press the Start key Finishing 77 ...

Page 80: ...r see p 119 Storing Data Depending on your model and which options are installed on it this function might not be available For details see Functions Requiring Optional Configurations Getting Started 1 Press Store File 2 Enter a file name user name or password if necessary 3 Press OK 4 Place the originals 5 Make the scanning settings for the original 6 Press the Start key Stores scanned originals ...

Page 81: ...simultaneously It is recommended that you call the receivers and confirm with them when sending important documents If there is a power failure the main power switch is turned off or the machine is unplugged for about one hour all the documents stored in memory are deleted As soon as the main power switch is turned on the Power Failure Report is printed to help you check the list of deleted files ...

Page 82: ...ion settings such as TX Mode as necessary 7 Specify a destination You can enter the destination s number or address directly or select from the Address Book by pressing the destination key If you make a mistake press the Clear key and then enter again 8 When sending the same original to several destinations broadcasting specify the next destination 4 Fax 80 ...

Page 83: ...s Change under Name The name entry display appears 6 Enter the name and then press OK 7 Press the key for the classification you want to use under Select Title The keys you can select are as follows Frequent Added to the page that is displayed first AB CD EF GH IJK LMN OPQ RST UVW XYZ 1 to 10 Added to the list of items in the selected title You can select Frequent and one more key for each title 8...

Page 84: ...rsonal Box for example cannot be delivered Be sure to check the settings in the fax function before deleting any destinations 1 Press the User Tools Counter key 2 Press Address Book Management 3 Check that Program Change is selected 4 Select the name whose fax destination you want to delete Press the name key or enter the registered number using the number keys You can search by the registered nam...

Page 85: ...7 Press Delete All and then press OK 8 Press OK 9 Press Exit 10 Press the User Tools Counter key Basic Procedure for Transmissions Memory Transmission 83 ...

Page 86: ...tinations and group or multiple destinations the transmission mode is automatically switched to Memory Transmission It is recommended that you call the receivers and confirm with them when sending important documents 1 Press the Home key on the top left of the control panel and press the Facsimile icon on the Home screen CJS049 2 Make sure Ready appears on the screen 3 Press Immed TX 4 Place the o...

Page 87: ...6 Specify a destination If you make a mistake press the Clear key and then enter again 7 Press the Start key Transmitting while Checking Connection to Destination Immediate Transmission 85 ...

Page 88: ...e Reset key CJN023 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned If you cancel a transmission using the standard memory transmission function you need to follow a different procedure to cancel the transmission See p 87 Canceling a Transmission After the Original Is Scanned 1 Press the Sto...

Page 89: ... transmit All the scanned data is deleted from memory 1 Press the Stop key CJN024 You can also press TX RX Status Print and then Check Stop Transmission File 2 Press Standby File List To cancel transmission of a file stored in the memory press the File List tab 3 Select the file you want to cancel If the desired file is not shown press or to find it 4 Press Stop Transmission To cancel another file...

Page 90: ...x documents stored in memory are lost If documents are lost for this reason a Power Failure Report is automatically printed when the main power switch is turned on Use this report to check the list of lost documents See Turning Off the Main Power In the Event of Power Failure Troubleshooting 1 Press TX Mode 2 Press Send Later 3 Enter the time and then press mainly Europe and Asia Enter the time 24...

Page 91: ...cuments will be automatically assigned names such as FAX0001 or FAX0002 Password You can set this function so as not to send to unspecified people A four to eight digit number can be specified as a password You can also change the file information after storing files 1 Place the original and then specify the scan settings you require Specify the Original Orientation setting correctly If you do not...

Page 92: ...OK Re enter the password for confirmation and then press OK 5 Press OK 6 If you have selected Send Store specify the receiver 7 Press the Start key Sending Stored Documents The machine sends documents stored with the facsimile function in the Document Server The documents stored in the Document Server can be sent again and again until they are deleted The stored documents are sent with the scan se...

Page 93: ...nails key to switch the screen to thumbnail display 3 If you select a document with a password enter the password using the number keys and then press OK 4 When you want to add your originals to stored documents and send them all at once press Original Stored File or Stored file Original When Original Stored File is pressed the machine sends the originals and then stored files When Stored file Ori...

Page 94: ...of communications specified by file number Print per User Prints the results of communications by individual senders 1 Press TX RX Status Print 2 Press Print Journal 3 Select the printing method 4 If you selected Print per File No in step 3 enter a 4 digit file number using the number keys 5 If you selected Print per User in step 3 select a user from the list and then press OK 6 Press the Start ke...

Page 95: ...g box appears click Run AUTORUN EXE 3 Select an interface language and then click OK 4 Click Quick Install 5 The software license agreement appears in the License Agreement dialog box After reading the agreement click I accept the agreement and then click Next 6 Select the machine model you want to use in the Select Printer dialog box For network connection via TCP IP select the machine whose IP a...

Page 96: ...required to change the printer settings Log on as an Administrators group member You cannot change the machine default settings for individual users Settings made in the printer properties dialog box are applied to all users 1 On the Start menu click Devices and Printers 2 Right click the icon of the printer you want to use 3 Click Printer properties 5 Print 94 ...

Page 97: ...l Print 5 In the Document Size list select the size of the original to be printed 6 In the Orientation list select Portrait or Landscape as the orientation of the original 7 In the Input Tray list select the paper tray that contains the paper you want to print onto If you select Auto Tray Select in the Input Tray list the source tray is automatically selected according to the paper size and type s...

Page 98: ... 5 Click Details 6 Enter a User ID in the User ID box and then enter a password in the Password box 7 Click OK 8 Change any other print settings if necessary 9 Click OK 10 Start printing from the application s Print dialog box Printing a Locked Print File Using the Control Panel When printing is completed the stored file will be deleted 1 Press the Home key on the top left of the control panel and...

Page 99: ...d Print files at once by pressing Select All Jobs after selecting a file 5 Press Print 6 Enter the password using the number keys and then press OK 7 To change the print settings of the document press Detailed Settings 8 Enter the number of copies using the number keys if necessary and then press Print Locked Print 97 ...

Page 100: ...e name of a Hold Print file 7 To specify the print time of the document select the Set Print Time check box and then specify the time You can specify the time in 24 hour format 8 Click OK 9 Change any other print settings if necessary 10 Click OK 11 Start printing from the application s Print dialog box Printing a Hold Print File Using the Control Panel When printing is completed the stored file w...

Page 101: ...nt You can select all the Hold Print files at once by pressing Select All Jobs after selecting a file 5 Press Print 6 To change the print settings of the document press Detailed Settings 7 Enter the number of copies using the number keys if necessary and then press Print Hold Print 99 ...

Page 102: ...le in the machine and prints it later using the control panel Store and Print Prints the file at once and also stores the file in the machine Stored Print Shared Stores the file in the machine and allows any user who has print privileges to print the file later using the control panel Store and Print Shared Prints the file immediately and also stores the file in the machine Any user who has print ...

Page 103: ...int You can select all the Stored Print files at once by pressing Select All Jobs after selecting a file 5 Press Print If you set the password in the printer driver enter the password If multiple print files are selected and some of these require a password the machine prints files that correspond to the entered password and files that do not require a password The number of files to be printed is...

Page 104: ...5 Print 102 ...

Page 105: ...can to Folder Scan and confirm the details of the destination computer Also refer to Registering Folders Connecting the Machine System Settings and register the address of the destination computer to the address book 1 Press the Home key on the top left of the control panel and press the Scanner icon on the Home screen CJS049 2 Make sure that no previous settings remain If a previous setting remai...

Page 106: ...s and how to confirm the computer s information In these examples Windows 7 Professional is the operating system and the computer is a member in a network domain Write down the confirmed information Step 1 Confirming the user name and computer name Confirm the user name and the name of the computer you will send scanned documents to 1 On the Start menu point to All Programs then Accessories and th...

Page 107: ...e on the computer 2 Right click the folder and then click Properties When using Windows XP right click the folder and then click Sharing and Security 3 On the Sharing tab select Advanced Sharing When using Windows XP on the Sharing tab select Share this folder Proceed to step 5 4 Click Share this folder 5 Click Permissions 6 In the Group or user names list select Everyone and then click Remove 7 C...

Page 108: ...t of results select the groups and users you want to grant access to and then click OK 7 In the Select Users or Groups window click OK 8 In the Groups or user names list select a group or user and then in the Allow column of the permissions list select either the Full Control or Change check box 9 Press OK twice Registering an SMB Folder 1 Press the User Tools Counter key 2 Press Address Book Mana...

Page 109: ... Send of File Transfer settings are applied 10 Press Change under Login User Name 11 Enter the login user name of the destination computer and then press OK 12 Press Change under Login Password 13 Enter the password of the destination computer and then press OK 14 Enter the password again to confirm and then press OK 15 Press Folder 16 Check that SMB is selected 17 Press Change or Browse Network a...

Page 110: ...omputer s IP address in the path For example if the IP address of the destination computer is 192 168 0 191 and the folder name is Share the path will be 192 168 0 191 Share 3 Press OK If the format of the entered path is not correct a message appears Press Exit and then enter the path again Locating the SMB folder using Browse Network 1 Press Browse Network The client computers sharing the same n...

Page 111: ...4 Select the name whose folder you want to delete Press the name key or enter the registered number using the number keys You can search by the registered name user code fax number folder name e mail address or IP Fax destination 5 Press Folder 6 Press the protocol which is not currently selected A confirmation message appears 7 Press Yes 8 Press OK 9 Press Exit 10 Press the User Tools Counter key...

Page 112: ...n the destination setting enter the user name for logging in to the computer Press Manual Entry to the right of the user name field to display the soft keyboard 7 Depending on the destination setting enter the password for logging in to the computer Press Manual Entry for the password to display the soft keyboard 8 Press Connection Test A connection test is performed to check whether the specified...

Page 113: ...the Scanner icon on the Home screen CJS049 2 Make sure that no previous settings remain If a previous setting remains press the Clear Modes key 3 Press the E mail tab 4 Place originals 5 If necessary specify the scan settings according to the original to be scanned Basic Procedure for Sending Scan Files by E mail 111 ...

Page 114: ...ce the selected e mail sender will receive e mail notification when the e mail recipient has opened the e mail 9 Press the Start key Registering an E mail Destination 1 Press the User Tools Counter key 2 Press Address Book Management 3 Check that Program Change is selected 4 Press New Program 5 Press Change under Name The name entry display appears 6 Enter the name and then press OK 7 Press the ke...

Page 115: ...dress display and E mail address display on the fax function screen and in the address display on the scanner function screen If Internet Fax Destination Only is specified registered e mail addresses only appear in the internet fax display on the fax function screen 13 If you want to use Internet fax specify whether or not to use Send via SMTP Server 14 Press OK 15 Press Exit 16 Press the User Too...

Page 116: ...sing the number keys You can search by the registered name user code fax number folder name e mail address or IP Fax destination 5 Press E mail 6 Press Change under E mail Address 7 Press Delete All and then press OK 8 Press OK 9 Press Exit 10 Press the User Tools Counter key Entering an E mail Address Manually 1 Press Manual Entry 2 Enter the e mail address 3 Press OK 6 Scan 114 ...

Page 117: ... supplier shall not be responsible for any damage that may result from the loss of files For long term storage of files we recommend the use of DeskTopBinder For details contact your local dealer or see the documentation for DeskTopBinder 1 Press the Home key on the top left of the control panel and press the Scanner icon on the Home screen CJS049 2 Make sure that no previous settings remain If a ...

Page 118: ...ress OK Re enter the password for confirmation and then press OK 7 Press OK 8 If necessary press Scan Settings to specify scanner settings such as resolution and scan size 9 Press the Start key Checking a Stored File Selected from the List This section explains how to preview a file selected from the list of stored files 1 Press Select Stored File 2 From the list of stored files select the file yo...

Page 119: ...u select a single page file type when scanning multiple originals one file is created for each single page and the number of files sent is the same as the number of pages scanned Multi page TIFF PDF High Compression PDF PDF A If you select a multi page file type when scan multiple originals scanned pages are combined and sent as a single file Selectable file types differ depending on the scan sett...

Page 120: ...Specifying Scan Settings 1 Press Scan Settings 2 Specify resolution scan size and other settings as required 3 Press OK 6 Scan 118 ...

Page 121: ...x transmission or scanning by the scanner make sure that all other operations are ended File Name A file name such as COPY0001 and COPY0002 is automatically attached to the scanned document You can change the file name User Name You can register a user name to identify the user or user group that stored the documents To assign it select the user name registered in the Address Book or enter the nam...

Page 122: ...nter a user name 5 Press File Name 6 Enter a file name and then press OK 7 Press Password 8 Enter a password with the number keys and then press OK You can use four to eight digits for the password 9 For double check enter the password again and then press OK 10 Place the original 11 Specify the original scanning conditions 12 Press the Start key The original is scanned The document is saved in th...

Page 123: ...Adj Stamp 2 Sided Copy Top to Top 2 Sided Copy Top to Bottom Booklet Magazine For details about each function see Copy Document Server 1 Select a document to be printed 2 When printing two or more documents at a time repeat step 1 Up to 30 documents can be printed 3 When specifying printing conditions press To Printing Screen 4 Configure print settings 5 Enter the number of print copies with the n...

Page 124: ...7 Document Server 122 ...

Page 125: ...rowser 2 Enter http machine s IP address or host name in your Web browser s URL bar Top Page of Web Image Monitor appears If the machine s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under environment which server authentication is issued enter https machine s IP address or host name Web Image Monitor is divided i...

Page 126: ...on Click the Web browser s Refresh button to refresh the entire browser screen Help Use Help to view or download Help file contents 4 Basic Information area Displays the basic information of the machine 5 Work area Displays the contents of the item selected in the menu area 8 Web Image Monitor 124 ...

Page 127: ...ndicating incorrect user code entry appears If this is the case reprogram a user code 4 Click the property icon of the desired fax document 5 View the content of the fax document 6 To download the received fax document select PDF PDF A or Multi page TIFF and then click Download When you select PDF make the necessary PDF File Security Settings before clicking Download Adobe Acrobat Reader Adobe Rea...

Page 128: ...8 Web Image Monitor 126 ...

Page 129: ...ng it back into place the position of the tray s side fences may slip out of place Check the paper edges are aligned at the right side When loading a low number of sheets be sure not to squeeze the side fences in too tightly If the side fences are squeezed too tightly against the paper the edges may crease thin paper may wrinkle or the paper may be misfed 1 Carefully pull out the paper tray until ...

Page 130: ...djusting the positions of side fences and end fence For details see Changing the Paper Size in the Paper Trays Paper Specifications and Adding Paper You can load envelopes in the paper trays Envelopes must be loaded in a specific orientation For details see p 145 Envelopes 9 Adding Paper and Toner 128 ...

Page 131: ...ed Paper Sizes and Types 1 Open the bypass tray CJW305 2 Insert the paper face down until you hear the beep 3 While pressing down the release lever align the paper guides to the paper size If the guides are not flush against the paper images might be skewed or paper misfeeds might occur CJW014 When you use the bypass tray it is recommended to set the paper direction to When copying from the bypass...

Page 132: ...ded in a specific orientation See Loading Orientation Fixed Paper or Two Sided Paper Paper Specifications and Adding Paper You can load envelopes into the bypass tray Envelopes must be loaded in a specific orientation For details see p 145 Envelopes Settings to Use the Bypass Tray under the Printer Function If you select Machine Setting s in Bypass Tray under Tray Setting Priority in System of the...

Page 133: ...ey CJS039 2 Press Tray Paper Settings 3 Press Printer Bypass Paper Size 4 Select the paper size 5 Press OK 6 Press the User Tools Counter key When loading thick paper thin paper or OHP transparencies specify the paper size and the paper type Loading Paper into the Bypass Tray 131 ...

Page 134: ... of the paper using the number keys and then press 7 Press OK twice 8 Press the User Tools Counter key When loading thick paper thin paper or OHP transparencies specify the paper size and the paper type Setting thick paper thin paper or OHP transparencies using the control panel Use A4 or 81 2 11 size OHP transparencies and specify this size When you load OHP transparencies check the front and bac...

Page 135: ...Type area when loading OHP transparencies To load thin or thick paper press Do not Display on the Paper Type area and then select the appropriate paper thickness in the Paper Thickness area 6 Press OK 7 Press the User Tools Counter key We recommend that you use specified OHP transparencies For details about paper thickness see System Settings Connecting the Machine System Settings Loading Paper in...

Page 136: ...t stack align the left edge of the paper to the left edge of the tray mainly Europe and Asia Tray 3 LCT can hold A4 paper only If you want to print on 81 2 11 from Tray 3 LCT contact your service representative mainly North America Tray 3 LCT can hold 81 2 11 paper only If you want to print on A4 from Tray 3 LCT contact your service representative 1 Carefully pull out Tray 3 LCT until it stops CJW...

Page 137: ...ray pulled out CJW017 3 Carefully push the paper tray fully in You can load paper even if Tray 3 LCT is in use It is okay to pull out the left half of the tray while Tray 3 LCT is in use Loading Paper into Tray 3 LCT 135 ...

Page 138: ...The large capacity tray LCT can hold 81 2 11 paper only If you want to print on A4 or B5 JIS from the large capacity tray LCT contact your service representative 1 Open the right cover of the large capacity tray LCT CJW018 2 Load paper into the paper tray with the print side down and place it against the left side of the tray Do not stack paper over the limit mark CJW019 3 Press the Down key The b...

Page 139: ...CJW020 4 Load paper by repeating steps 2 and 3 5 Close the right cover of the large capacity tray LCT Loading Paper into the Large Capacity Tray LCT 137 ...

Page 140: ...f the sheets and place them correctly or a misfeed might occur For details about and recommendations concerning thick paper see p 144 Thick Paper For details about various details about and recommendations concerning envelopes see p 145 Envelopes Trays 1 4 Paper type and weight Paper size Paper capacity 60 216 g m2 16 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Paper sizes that can be detected a...

Page 141: ...10 15 10 14 A3 A4 B4 JIS B5 JIS 81 2 13 81 4 14 81 4 13 8 13 8 101 2 8 10 71 4 101 2 8K 16K 11 15 11 14 10 15 10 14 550 sheets 60 216 g m2 16 lb Bond 80 lb Cover Plain Paper Thick Paper 2 Custom size Vertical 182 0 297 0 mm 1 Horizontal 148 0 432 0 mm Vertical 7 17 11 69 inches 1 Horizontal 5 83 17 00 inches 550 sheets Envelopes Select the paper size using the System Settings menu 41 8 91 2 C5 Env...

Page 142: ...ly A3 A4 A5 A6 11 17 81 2 11 51 2 81 2 Thin Paper Middle Thick 100 sheets Thick Paper 1 40 sheets Thick Paper 2 20 sheets 52 216 g m2 14 lb Bond 80 lb Cover Thin Paper Thick Paper 2 1 B4 JIS B5 JIS B6 JIS 11 17 81 2 14 81 2 11 51 2 81 2 81 2 13 81 4 13 71 4 101 2 11 15 10 14 81 4 14 8 101 2 8 10 8 13 11 14 10 15 8K 16K 12 18 A3 A4 A5 A6 B4 JIS B5 JIS B6 JIS 81 2 14 81 2 13 81 4 13 71 4 101 2 11 15...

Page 143: ...opying onto Regular Size Paper from the Bypass Tray Copy Document Server For printer mode see p 131 Setting the paper size using the control panel 2 Enter the paper size For copier mode see Copying onto Custom Size Paper from the Bypass Tray Copy Document Server For printer mode see p 132 Setting custom size paper using the control panel 3 When loading paper make sure the stack height does not exc...

Page 144: ...nd 80 lb Cover Plain Paper Thick Paper 2 1 B5 JIS 81 2 11 A4 B5 JIS 1 200 sheets 1 To load paper any of the sizes specified above contact your service representative Paper Thickness Paper Thickness 1 Paper weight Thin Paper 2 52 59 g m2 14 15 lb Bond Plain Paper 60 81 g m2 16 20 lb Bond Middle Thick 82 105 g m2 20 28 lb Bond Thick Paper 1 106 160 g m2 28 lb Bond 60 lb Cover Thick Paper 2 161 216 g...

Page 145: ...omatically shifts to the other tray when the first tray in use runs out of paper This function is called Auto Tray Switching However if the paper type of one tray is recycled or special paper the settings of the other trays must be the same for the Auto Tray Switching function to work This saves interrupting a copy run to replenish paper when making a large number of copies You can set the paper t...

Page 146: ...dations below to prevent misfeeds and loss of image quality Store all your paper in the same environment a room where the temperature is 20 25 C 68 77 F and the humidity is 30 65 When loading thick paper in trays 1 4 be sure to load at least 20 sheets Also be sure to position the side fences flush against the paper stack Jams and misfeeds can occur when printing on thick glossy sheets To prevent s...

Page 147: ...s that are output to the internal tray may be pushed off as successive envelopes are output If this is the case remove the envelopes as they are output Only envelopes that are at least 139 mm 5 5 inches wide and whose flaps are open can be loaded in the orientation When loading envelopes load them in the orientation If you load envelopes in the orientation they might become creased When loading en...

Page 148: ...be printed face up Flaps open Bottom side of envelopes toward the left of the machine Side to be printed face down Side opening envelopes Flaps closed Bottom side of envelopes toward the back of the machine Side to be scanned face down Not recommended Flaps closed Bottom side of envelopes toward the back of the machine Side to be printed face down When loading envelopes specify the envelope type a...

Page 149: ...ecify the thickness of envelopes For details see Printing on Envelopes Print To print on envelopes that are loaded with their short edges against the machine body rotate the print image by 180 degrees using the printer driver Recommended envelopes For information about recommended envelopes contact your local dealer The size of envelopes that you can load depends on the tray in which you load them...

Page 150: ...r curled Check the envelopes are not damp High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased Depending on the environment copying or printing on envelopes may wrinkle them even if they are recommended Certain types of envelopes might come out creased dirtied or misprinted If you are printing a solid color on an envelope lines may appear whe...

Page 151: ... possible to use the cleaner designed for dust explosion proof purpose If toner is spilled over the floor sweep up spilled toner slowly and clean remainder with wet cloth Do not crush or squeeze toner containers Doing so can cause toner spillage possibly resulting in dirtying of skin clothing and floor and accidental ingestion Store toner new or used toner containers and components that have been ...

Page 152: ...n a flat surface Do not shake the toner cartridge with its mouth down after removing it Residual toner may scatter Do not repeatedly install and remove toner cartridges This will result in toner leakage Follow the instruction on the screen regarding how to replace a toner cartridge If Toner Cartridge is almost empty appears the toner has almost run out Have a replacement toner cartridge at hand If...

Page 153: ...appears Any reports are not printed Disposing of Used Toner This section describes what to do with used toner Toner cannot be re used Pack used toner containers in the container s box or a bag to prevent the toner from leaking out of the container when you dispose of it Bring the stored used container to your sales representative or service representative for recycling through our recycling system...

Page 154: ...9 Adding Paper and Toner 152 ...

Page 155: ...r details about loading paper see Loading Paper Paper Specifications and Adding Paper Add Toner indicator Appears when toner runs out For details about adding toner see Adding Toner Maintenance and Specifications Add Staple indicator Appears when staples run out For details about adding staples see Adding Staples Maintenance and Specifications Waste Toner Full indicator Appears when the waste tone...

Page 156: ... function being used Or the function cannot be used because an error has occurred on the machine 3 Messages Displays a message that indicates the status of the machine and each function 4 Check If an error occurs in the machine or a function press Check to view details Pressing Check displays an error message or the corresponding function screen Check the error message displayed on the function sc...

Page 157: ...63 When Messages Are Displayed on the Control Panel You can use other functions normally The machine is unable to connect to the network A network error has occurred Press Check in the function which error is occurred And then check the displayed message and take appropriate action For details about error messages and their solutions see p 163 When Messages Are Displayed on the Control Panel Check...

Page 158: ... long beeps Soft alert An auto reset was performed through the simple screen of the Copier Document Server function the Facsimile function or the Scanner function Five long beeps repeated four times Soft alert An original has been left on the exposure glass or paper tray is empty Five short beeps repeated five times Strong alert The machine requires user attention because paper has jammed the tone...

Page 159: ...ot yet ready Time required varies by function Functions appear in the User Tools menu when they become ready for use Wait a little longer The lamp remains lit and the machine does not enter Sleep mode even though the Energy Saver key was pressed This occurs in the following cases The ADF is open The machine is communicating with external equipment The hard disk is active Close the ADF Check if the...

Page 160: ... in five minutes contact your service representative Memory is full Do you want to store scanned file appears The scanned originals exceed the number of sheets pages that can be stored on the hard disk Press Yes to store pages that have been scanned Delete unnecessary files by pressing Delete File Press No if you are not storing pages that have been scanned Delete unnecessary files by pressing Del...

Page 161: ...rity Guide An error message remains even if misfed paper is removed When a misfeed message appears it remains until you open and close the cover as required Paper is still jammed in the tray Remove misfed paper and then open and close the cover For details about removing jammed paper see Removing Jammed Paper Troubleshooting An error message remains even if consumables are replaced and or misfed p...

Page 162: ...paper size that is not selected automatically you need to specify the paper size with the control panel For details about specifying paper size with the control panel see Changing to a Size That Is Not Automatically Detected Paper Specifications and Adding Paper Misfeeds occur frequently There is a foreign object on the finisher tray Remove misfed paper For details about removing jammed paper see ...

Page 163: ... off and then immediately turned on Turn off the machine Wait for ten seconds or more after shutting it down and then turn it on again Shutting down Please wait Main power will be turned off automatically appears The shut down procedure has begun because the main power switch was turned off while the machine was in standby mode or performing an operation Follow the message that appears and wait un...

Page 164: ...r required data appears The image data size is not valid For details about file size for shortcut image see Customizing the Home Screen Convenient Functions The format of the image data is not valid appears The file format of the shortcut image to be added is not supported The file format of shortcut images to be added must be JPEG Specify the image again If you cannot make copies as you want beca...

Page 165: ...e exposure glass is a non standard size Place the original on the exposure glass again Face the original down If the machine cannot detect the size of the original specify the size manually do not use Auto Paper Select mode or the Auto Reduce Enlarge function For details about specifying the settings see Sizes Detectable with Auto Paper Select Paper Specifications and Adding Paper Cannot detect or...

Page 166: ...x number of pages per file Do you want to store the scanned pages as 1 file The number of scanned pages exceeds the capacity per file of the Document Server If you want to store the scanned pages as a file in the Document Server press Yes If you do not want to store scanned pages press No Scanned data is deleted Exceeded the maximum number of sheets that can be used Copying will be stopped The num...

Page 167: ... has been pressed scanning and also other print jobs that were being processed and which could be stopped have been suspended To continue scanning and printing press Continue to cancel scanning press Cancel Scanning To delete other suspended jobs press Job List appears press Cancel Scanning Please wait The destination list is being updated from the network using Web Image Monitor Wait until the me...

Page 168: ...Security Guide When the memory becomes full while using the copy document server function Message Causes Solutions Memory is full nn originals have been scanned Press Print to copy scanned originals Do not remove remaining originals n in the message represents a changeable number The scanned originals exceed the number of pages that can be stored in memory Press Print to copy scanned originals and...

Page 169: ... document For details about settings scan size see Scan Settings Fax Cannot find the specified path Please check the settings The name of the computer or folder entered as the destination is wrong Check that the computer name and the folder name for the destination are correct Check whether there are any network problems 13 10 The alias telephone number you entered is already registered on the gat...

Page 170: ...tact your administrator Check whether there are any network problems 13 24 The password registered for the SIP server is not the same as the password registered for this machine For details about network problems contact your administrator Check whether there are any network problems 13 25 In Effective Protocol the IP address is not enabled or an incorrect IP address has been registered Check that...

Page 171: ...ot found or the destination for Internet Fax around not through the SMTP server could not be found Check that the following settings in System Settings are listed correctly DNS server Server name and IP address for the SMTP Server For details about these settings see Interface Settings or File Transfer Connecting the Machine System Settings Check that the folder for transfer is correctly specified...

Page 172: ...eck that the user ID and password for the computer with the folder for forwarding are correctly specified Check that the folder for forwarding is correctly specified Confirm that the computer with the folder for forwarding is properly working For details about network problems contact your administrator Check whether there are any network problems 14 33 E mail addresses for the machine and the adm...

Page 173: ...OP3 IMAP4 server Check that the correct User Name and Password are listed in Fax E mail Account of System Settings For details about Fax E mail Account see File Transfer Connecting the Machine System Settings For details about network problems contact your administrator Check whether there are any network problems 15 03 No machine e mail address is programmed Check that the correct machine e mail ...

Page 174: ... Connecting the Machine System Settings Check that the LAN cable is correctly connected to the machine For details about network problems contact your administrator Check whether there are any network problems 15 12 Cannot log in to the POP3 IMAP4 server Check that the following settings in System Settings are listed correctly the user name and password for Fax E mail Account the user name and pas...

Page 175: ...ration again If the message is still shown the network may be busy Check the settings for LDAP server in System Settings For details about settings for LDAP server see Programming the LDAP server Connecting the Machine System Settings Error occurred and transmission was cancelled Original jammed during Immediate Transmission A problem occurred in the machine or noise occurred on the telephone line...

Page 176: ...the main power switch back on immediately depending on the mail server the machine might not be able to resume reception of the Internet Fax if the timeout period has not expired Wait until the mail server s timeout period has expired and then resume reception of the Internet Fax For details about reception of the Internet Fax contact your administrator Functional problems with facsimile Data will...

Page 177: ...key Original jammed during Memory Transmission Press Exit and then send the documents again Remove the paper from Internal Tray 1 Internal Tray 1 is full Remove the paper If the other tray is also full the tray name shown on the screen changes Remove paper from the tray indicated on the display Some invalid destination s contained Do you want to select only valid destination s The specified group ...

Page 178: ...stination list is being updated from the network using Web Image Monitor Wait until the message disappears Do not switch off the power while this message is displayed Depending on the number of destinations to be updated there may be some delay before you can resume operation Operation is not possible while this message is displayed You do not have the privileges to use this function The logged in...

Page 179: ...hine For details about network problems contact your administrator Connection with the remote machine has failed Check the remote machine status User Code Authentication is set on the device connected via the remote fax function The remote fax function does not support User Code Authentication Disable the User Code Authentication on the remote machine Connection with the remote machine has failed ...

Page 180: ...or has occured Check the status of the remote machine A network error occurred during transfer Check that the correct IP address or host name is set for the remote machine in System Settings For details about these settings see Interface Settings Connecting the Machine System Settings Check that the remote machine is working correctly Check that the LAN cable is correctly connected to the machine ...

Page 181: ...The program contains a destination s with a certificate that is not currently valid The destination s cannot be recalled The user certificate destination certificate has expired A new user certificate must be installed For details about the user certificate destination certificate see Security Guide The specified destination for E mail TX Result which is registered to the program has a certificate...

Page 182: ...y valid The user certificate destination certificate has expired For details about the user certificate destination certificate see Security Guide The program contains a destination s that does not have a certificate There is no user certificate destination certificate For details about the user certificate destination certificate see Security Guide The specified destination for E mail TX Result w...

Page 183: ...the device certificate S MIME see Security Guide XXX cannot be recalled because there is a problem with the device certificate used for the S MIME signature XXX indicates the e mail destination s or destination s for E mail TX Result There is no device certificate S MIME or the certificate is invalid For details about the device certificate S MIME see Security Guide The PDF Digital Signature s dev...

Page 184: ...gnature s device certificate There is no device certificate PDF with digital signature or the certificate is invalid A new device certificate PDF with digital signature must be installed For details about how to install a device certificate PDF with digital signature see Security Guide If Check whether there are any network problems appears the machine is not correctly connected to the network or ...

Page 185: ... Dump mode the machine receives data in hexadecimal format Press Job Reset to cancel Hex Dump mode Job Suspended Printing was temporarily stopped by SmartDeviceMonitor for Client You can resume printing via My Job List in SmartDeviceMonitor for Client or via the Web Image Monitor To resume printing via Web Image Monitor ask your system administrator first Offline The machine is offline Please wait...

Page 186: ... was pulled out after the machine was turned on The settings are not updated although the unit is detected Turn off the main power switch and then confirm the wireless LAN board is inserted correctly And then turn on the main power switch again If the message appears again contact your service representative Cannot connect with the Bluetooth interface Check the Bluetooth interface The Bluetooth in...

Page 187: ... turn on the main power switch again If the message appears again contact your service representative Hardware Problem Wireless Card A wireless LAN board or Bluetooth interface unit is referred to as a wireless card The Bluetooth interface unit was connected while the machine was turned on The Bluetooth interface unit was removed while the machine was turned on Turn off the main power switch and t...

Page 188: ...ollowing and press Continue Paper type can also be changed in User Tools A tray name is placed at n The size of the paper in the tray does not match the paper size specified in the printer driver Select a tray containing paper that is the same size as the specified paper size Problem Printer Font Error An error has occurred in the font settings Contact your service representative Problems with the...

Page 189: ...s to be updated there may be some delay before you can resume operation Operations are not possible while this message is displayed You do not have the privileges to use this function The logged in user name does not have permission for the selected function For details about how to set permissions see Security Guide Messages during Direct print from a removable memory device Message Causes Soluti...

Page 190: ...size of the selected file exceeds 1GB The total size of the selected files exceeds 1GB Files or groups of files larger than 1GB cannot be printed When the total size of the multiple files that are selected exceeds 1GB select files separately When the size of selected file exceeds 1GB print by using a function other than the Direct printing function from removable memory devices You cannot select f...

Page 191: ... error occurred while processing an Unauthorized Copy Prevention job The job was cancelled You tried to store a file in the Document Server when the Unauthorized Copy Prevention was specified On the printer driver select a job type other than Document Server in the Job Type or deselect Unauthorized Copy Prevention An error occurred while processing an Unauthorized Copy Prevention job The job was c...

Page 192: ...ered incorrectly Enter the correct classification code Classification Code is incorrect The classification code is not supported with the printer driver Select Optional for classification code For details about how to specify classification code settings see Configuring Classification Codes Print Collate has been cancelled Collate was canceled Turn off the main power switch and then back on again ...

Page 193: ...istrator For details about how to set permissions see Security Guide Duplex has been cancelled Duplex printing was canceled Select the proper paper size for the duplex function For details about paper see Specifications for the Main Unit Maintenance and Specifications Change the setting for Apply Duplex in System Settings to enable duplex printing for the paper tray For details about setting the A...

Page 194: ...e Exceeded max number of pages of Document Server Cannot store The maximum page capacity of the Document Server was exceeded Delete some of the files stored in the Document Server or reduce the number of pages that you want to send Exceeded max number of pages to print for temporary stored jobs While printing a Sample Print Locked Print Hold Print or Stored Print file the maximum page capacity was...

Page 195: ...nt or Stored Print file Delete unneeded files stored in the machine Alternatively reduce the data size of the Sample Print Locked Print Hold Print or Stored Print file HDD is full When printing with the PostScript 3 printer driver the hard disk capacity for fonts and forms has been exceeded Delete unneeded forms or fonts registered in the machine HDD is full Auto The hard disk became full while us...

Page 196: ...he printer driver s Detailed Settings tab click Print Quality in the Menu and then select Raster in the Vector Raster list In some cases it will take a long time to complete a print job Memory Retrieval Error A memory allocation error occurred Turn off the main power switch and then back on again If the message appears again replace the RAM For details about replacing the RAM contact your service ...

Page 197: ...ified paper size is incorrect Specify the correct paper size and then print the file again Sending data failed The machine received a command to stop transmission from the printer driver Check if the computer is working correctly Staple has been cancelled Stapling printing was canceled Check the paper orientation paper quantity print orientation and staple position Certain settings can produce pri...

Page 198: ...unction For details about how to set permissions see Security Guide You do not have a privilege to use this function This operation has been cancelled The logged in user does not have the privileges to register programs or change the paper tray settings For details about how to set permissions see Security Guide Messages during Direct print from a removable memory device Message Causes Solutions 9...

Page 199: ...e recognized Cannot communicate with PC Contact the administrator WSD Device protocol or WSD Scanner protocol is disabled For details about how to enable or disable the WSD protocol see Security Guide Cannot detect original size Select scan size The original placed on the exposure glass is a nonstandard size Place the original correctly Specify the scan size When placing an original directly on th...

Page 200: ... For details about the procedure for excluding an IP address see your firewall s Help Cannot start scanning because communication was failed Scan Profile is not set on the client computer Set Scan Profile For details about how to do this see Changing a Scan Profile Scan Cannot start scanning because communication was failed The Take no action setting has been selected on the client computer forcin...

Page 201: ... have sufficient free space data might not be saved if the maximum number of files that can be saved is exceeded Replace the memory device If the document is scanned as single page or divided multiple pages data already written to the memory device is saved as is Replace the memory device and then press Retry to save the remaining data or press Cancel to redo the scan Cannot write on the memory st...

Page 202: ...y causes of time outs Too many originals per set Misfed originals Transmission of other jobs Reduce the number of originals and then scan again Remove any misfed original and then scan again Use Scanner Journal to check there are no jobs awaiting transmission and then scan again Entered user code is not correct Please re enter You have entered an incorrect user code Check the authentication settin...

Page 203: ...ion For details about the settings for scan function see Relationship between Resolution and Scan Size Scan Exceeded max number of alphanumeric characters for the path The maximum number of specifiable alphanumeric characters in a path has been exceeded The maximum number of characters which can be entered for the path is 256 Check the number of characters you entered and then enter the path again...

Page 204: ...iles waiting in the sending queue for e mail Scan to Folder or delivery functions Wait until files have been sent Exceeded max number of stored files Cannot send the scanned data as capturing files is unavailable Too many files are waiting to be delivered Try again after they have been delivered Exceeded max page capacity per file Press Send to send the scanned data or press Cancel to delete The n...

Page 205: ... scanned Try one of the following measures Wait for a while and then retry the scan operation Reduce the scan area or scanning resolution For details about changing scan area and scanning resolution see Scan Settings of Various Scan Settings Scan Delete unneeded stored files For details about how to delete stored files see Deleting a Stored File Scan Memory is full Do you want to store scanned fil...

Page 206: ...her than the Scanner function is being used such as the Copier function Cancel the job that is being processed For example press Exit and then press the Home key Next press the Copier icon on the Home screen and then press the Stop key When the message The Stop key has been pressed copying and also other print jobs that were being processed and which could be stopped have been suspended To continu...

Page 207: ... change the sender s name whose status is Waiting or that is being edited with DeskTopBinder Cancel transmission Waiting status cleared or the DeskTopBinder setting and then change the user name Sending the data has failed The data will be resent later A network error has occurred and a file was not sent correctly Wait until sending is retried automatically after the preset interval If sending fai...

Page 208: ...ntain the following characters The file name cannot start or end with a period The selected file s contained file s without access privileges Only file s with access privileges will be deleted You have tried to delete files without the authority to do so To check your access permission for stored documents or to delete a document you do not have permission to delete see Security Guide Transmission...

Page 209: ...t Specified destination s or sender s name has been cleared A specified destination or sender s name was cleared when the destination list in the delivery server was updated Specify the destination or sender s name again Updating the destination list Please wait Specified destination s or sender s name has been cleared The destination list is being updated from the network using Web Image Monitor ...

Page 210: ...displaying the entire image is not necessary press the Start key to start scanning with the current scaling factor Not all of the image will be scanned Using Specify Reproduction Ratio to scale down a large document may cause part of the image to be lost Specify a large size in Specify Size and then try to scan the original again If displaying the entire image is not necessary press the Start key ...

Page 211: ...ice certificate XXX and YYY indicate the user action There is no device certificate PDF with digital signature or the certificate is invalid A new device certificate PDF with digital signature must be installed For details about how to install a device certificate PDF with digital signature see Security Guide XXX cannot be YYY because there is a problem with the device certificate used for the S M...

Page 212: ...led For details about the user certificate destination certificate see Security Guide The group destination cannot be selected because it contains a destination with a certificate that is not currently valid The user certificate destination certificate has expired A new user certificate must be installed For details about the user certificate destination certificate see Security Guide Transmission...

Page 213: ...er name login password and driver encryption key see Security Guide Authentication succeeded However the access privileges for scanner function has been denied The logged in user name does not have permission for scanner function For details about how to set permissions see Security Guide Call Service Please call your service representative An unrecoverable error has occurred in the machine Contac...

Page 214: ... is turned on Cannot find XXX scanner used for the previous scan YYY will be used instead XXX and YYY indicate scanner names The machine is not connected to the network correctly Check that the previously used scanner is connected to the network correctly Cancel the personal firewall of the client computer For details about firewall see Windows Help Use an application such as telnet to make sure S...

Page 215: ...Check whether the Ethernet board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Error has occurred in the scanner The application specified scan conditions have exceeded the setting range of the machine Check whether the scanning settings made with the application exceed the setting range of the machine Fatal error has occurr...

Page 216: ...an the original again Invalid Winsock version Please use version 1 1 or higher You are using an invalid version of Winsock Install the operating system of the computer or copy Winsock from the operating system CD ROM No User Code is registered Consult your system administrator Access is restricted with user codes For details about user code authentication see Security Guide No response from the sc...

Page 217: ...been pressed copying and also other print jobs that were being processed and which could be stopped have been suspended To continue copying and printing press Continue to cancel copying press Cancel Copying To delete other suspended jobs press Job List appears press Cancel Copying Scanner is not available on the specified device The TWAIN scanner function cannot be used on this machine Contact you...

Page 218: ...wall see Windows Help Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol For details about how to check this see Remote Maintenance Using telnet Connecting the Machine System Settings Scanner is not ready Check the scanner and the options The ADF cover is open Check whether the ADF cover is closed The name is already in use Check the registered names Y...

Page 219: ...lows The product names of Windows XP are as follows Microsoft Windows XP Professional Edition Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Mic...

Page 220: ...indows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks 11 Appendix 218 ...

Page 221: ...stination 110 Display panel 37 Document Server 10 16 40 78 119 Duplex 14 63 Duplex Copy 9 E E mail address 114 E mail destination 112 113 E mail transmission 19 Energy Saver key 37 Enter key 37 Envelope 71 72 145 Exposure glass 27 30 55 Exposure glass cover 27 33 Extender 27 30 External tray 33 35 F Facsimile 40 79 167 183 Fax destination 81 82 File type 117 Finisher 33 35 Finishing 73 Frequently ...

Page 222: ... 30 Paper size 131 138 Paper thickness 138 Paper tray 27 30 127 Paper type 138 Path 110 Placing originals 55 Preventing information leakage 23 Printer 40 95 183 184 Printer driver 93 94 Problem 157 Program 12 45 47 Program key 37 Punch 75 Q Quick install 93 R Rear and left view 27 30 Receiving File indicator 37 Region A 7 Region B 7 Registering Destinations 11 Remote Fax 21 Reset key 37 Rotate Cop...

Page 223: ...4 Thin paper 132 Toner 149 150 Trademark 217 Tray 1 27 30 Tray 2 27 30 Tray 3 33 35 134 Turning On Off the Power 51 Two Sided Combine 67 U Unauthorized copy prevention 25 Used toner 151 User code authentication 53 User Tools Counter key 37 V Ventilation holes 27 30 W Web Image Monitor 24 123 125 221 ...

Page 224: ...MEMO 222 ...

Page 225: ...MEMO 223 ...

Page 226: ...MEMO 224 EN GB EN US EN AU D129 ...

Page 227: ... 2011 ...

Page 228: ...GB EN US EN AU EN D129 7802 ...

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