5 Troubleshooting
D60703-16
59
5
Troubleshooting
5.1
SafeCom Go Ricoh Device Trace Facility
Use the
Mail to SafeCom Support
button on the SafeCom Go Ricoh
Information
web page (2.7.2) to collect information from the device, such as version and
last printer states.
The SafeCom Go Ricoh log facility is also useful in troubleshooting situations,
but it should only be enabled upon request from SafeCom support personnel.
The log facility is enabled on the SafeCom Go Ricoh Log web page (2.7.7).
5.2
SafeCom Help Desk Assistant
We want your SafeCom solution to be one that reduces not only print costs, but
is also easy to support. In the following you will find useful troubleshoot hints.
The most common problems reported by end-users have been compiled into an
online
SafeCom Help Desk Assistant
available at safecom.eu/help
5.3
SafeCom Administrator: Cannot add Pull
Device with no MAC Address
If the
SafeCom Administrator
reports:
Cannot add pull device with no MAC
address, then try the following
:
1.
Open a web browser and enter the printer‘s address.
Use of JavaScript (Active Scripting) must be enabled.
2.
Click
Login
and enter
Login User Name
(admin) and
Login Password
(by
default there is no password) and then click
Login
.
3.
Click
Configuration
on the left menu.
4.
Under
Network
click
IPv6
.
5.
For
IPv6
click
Disable
.
6.
For
Stateless Address Auto Configuration
click
Disable
.
7.
Click
OK
.
8.
Restart the printer.
If the above still fails then install the software through the web page (2.10).
