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SafeCom Go Ricoh

Administrator’s Manual

D60703-16
February 2012

Summary of Contents for Aficio MP 2352SP

Page 1: ...SafeCom Go Ricoh Administrator s Manual D60703 16 February 2012 ...

Page 2: ...are may contain third party software which requires notices and or additional terms and conditions Such required third party software notices and or additional terms and conditions are located in the SafeCom Third Party Notice document Patent SafeCom has received the following British patent GB 2350 713 B US patent US 6 952 780 B2 and Europe patent EUR EP1 120 701 Feedback If you have any feedback...

Page 3: ... 7 5 Configuration web page MP 171 MP 201F MP 201SPF 29 2 7 6 Register web page 31 2 7 7 Log web page 32 2 7 8 Language web page 32 2 7 9 Password web page 33 2 7 10 Advanced web page 33 2 8 SafeCom Go Ricoh How to 34 2 8 1 Get the SafeCom Go Ricoh software 34 2 8 2 Specify SafeCom server 34 2 8 3 Resend configuration 35 2 8 4 Register device 35 2 8 5 Set password to prevent unauthorized access 36...

Page 4: ...d with Windows logon 56 3 1 11 Register card with PUK code 56 3 2 Ricoh Aficio MP 171 SP 201F SP 201SPF 57 3 2 1 Control Panel 57 3 2 2 Login with card 57 3 2 3 Pull Print 57 3 2 4 Copy 57 3 2 5 Logout 57 4 Using SafeCom P Go Ricoh 58 4 1 Pull Print 58 5 Troubleshooting 59 5 1 SafeCom Go Ricoh Device Trace Facility 59 5 2 SafeCom Help Desk Assistant 59 5 3 SafeCom Administrator Cannot add Pull Dev...

Page 5: ... Server software and is designed to help companies and organizations gain control over their printing costs and document security The SafeCom solution can be enhanced with add on modules to build customer specific and scalable solutions 1 2 Requirements SafeCom Go Ricoh supports all MFPs in Table 1 and printers in Table 2 with the listed JVM version and installed Java VM Card SafeCom device licens...

Page 6: ...o 1107EX Pro 1357EX 100xxx J 5 04 MP 2851 MP 3351 MP 4001 MP 5001 090xxx 4 17 MP C2050 MP C2550 MP C2800 MP C3300 MP C4000 MP C5000 090xxx I 4 17 MP 2550 MP 3350 MP 4000 MP 5000 MP C6000 MP C7500 060xxx F 4 17 MP 1100 MP 1350 MP 5500 MP 6000 MP 6500 MP 7000 MP 7500 MP 8000 MP 9000 MP C2000 MP C2500 MP C3000 MP C3500 MP C4500 Pro906EX Pro1106EX Pro1356E 030xxx C 2 12 MP 2510 MP 3010 MP 3500 MP 4500...

Page 7: ... P Go Ricoh supported Ricoh printers Printer SafeCom P Go VM Card Type JVM version SP C431DN SP 5210DN 150xxx 7 02 SP C320DN SP C430DN SP 4310N SP 5200DN 150xxx O 7 02 SP 4210N SP C820DN SP C821DN 110xxx K 5 04 SP C420DN SP 8200DN 080xxx H 4 17 ...

Page 8: ...01F MP 201SPF Order license and USB ID device separately Java VM Card Type L is required and MUST be ordered through a Ricoh reseller SafeCom Go Ricoh Type J MP 6001 MP 7001 MP 8001 MP 9001 Pro 907EX Pro 1107EX Pro 1357EX Order license and USB ID device separately Java VM Card Type J is required and MUST be ordered through a Ricoh reseller SafeCom Go Ricoh Type I MP C2050 MP C2550 MP C2800 MP C330...

Page 9: ...Ricoh reseller Identification by USB ID device is possible if the MFP has a USB port extra Ricoh accessory However you still need the SD ID Kit to have copy control SafeCom Go Ricoh Type B MP 2510 MP 3010 MP 3500 MP 4500 2051 DSm651 2060 DSm660 2075 DSm675 3025 DSm725 3030 DSm730 3035 DSm735 3224C DSc424 3228C DSc428 3232C DSc432 3235C DSc435 3245C DSc445 3260C DSc460 5560C CS555 SafeCom Ricoh SD ...

Page 10: ...icense and USB ID device separately Java VM Card Type O is required and MUST be ordered through a Ricoh reseller SafeCom P Go Ricoh Type K SP 4210N SP C820DN SP C821DN Order license and USB ID device separately Java VM Card Type K is required and MUST be ordered through a Ricoh reseller SafeCom P Go Ricoh Type H SP C420DN SP 8200DN Order license and USB ID device separately Java VM Card Type H is ...

Page 11: ...Com iCLASS Reader E SafeCom iCLASS Reader R 654120 654420 654110 SafeCom Indala Reader 26bit 670420 670010 SafeCom Indala Reader 29bit 651020 651010 SafeCom IoProx 658420 658010 SafeCom Legic Reader E SafeCom Legic Reader R 679120 679420 679110 SafeCom Magnetic Card Reader Tr 1 959010 SafeCom Magnetic Card Reader Tr 2 954010 SafeCom Magnetic Card Reader Tr 3 657010 SafeCom Magnetic Card Reader DD ...

Page 12: ...uide D20703 User s Guide on how to use SafeCom Go Ricoh 1 7 About this manual This manual applies to SafeCom G3 Server version S82 070 420 06 and SafeCom Go Ricoh S87 nnn 020 08 This manual is organized as follows Chapter 1 Introduction lists the supplied SafeCom documentation system requirements and describes how this manual is organized Chapter 2 SafeCom Go Ricoh describes the installation and t...

Page 13: ...onfiguration web page features the check box Show newest first Revision D60703 13 SafeCom Go Ricoh version S87 nnn 020 03 Support for Ricoh MFPs MP C300 MP C400 MP C2051 MP C2551 MP C3001SP MP C3501SP MP C4501SP MP C5501SP MP C6501SP and MP C7501SP Support for Ricoh printers SP C320DN SP C430DN and SP C431DN The main screen will show the name of the logged in user If the user is a Pay user the cre...

Page 14: ...h asterisk when this is entered at the device to login 2 7 3 Support for High speed print 2 7 3 Support for single sign on for Nuance DigiDocFlow 2 8 15 Users with a network logon can register their card at the device by entering their Windows logon password and domain 3 1 9 Revision D60703 08 SafeCom Go Ricoh version S87 nnn 010 25 Updated to reflect SafeCom G2 version S82 070 380 07 Revision D60...

Page 15: ...o the device s USB port and proceed to section 2 5 Newer devices Type F H I J K L and O 2 2 1 Legacy devices Type B and C 2 2 2 2 2 1 Newer devices type C F H I J K L N and O Install the VM Card SD card that was supplied by Ricoh 1 Press the operation switch to turn off power Wait for the On indicator to go off stop blinking and then turn off the main power switch Disconnect the power cable 2 Loca...

Page 16: ...connector on the SafeCom Ricoh SD Card It only fits in one way 6 Connect the external power supply 5V 1 0A to the SafeCom Ricoh SD ID Kit Install MFP cable and or SafeCom ID Device 7 Connect the SafeCom MFP cable s white 4 pin connector to the Ricoh MFP s FIH connector The FIH connector is typically located on the right side of the MFP behind a plastic cover Connect the blue PS 2 connector to the ...

Page 17: ...ick Configuration on the left menu 4 Under Extended Feature Settings click Administrator Tools 5 Change Heap Size to 16 MB 6 Change Stack Size to 64 KB 7 Click Apply 8 Restart the printer On Ricoh Type B 1 On the printer tap Menu to open Application Manager 2 Tap Login Tap the button to login If a password has been set then enter it and tap 3 Tap the Option tab 4 Tap heap stack size setting 5 Tap ...

Page 18: ...g must be enabled 2 Click Login and enter Login User Name admin and Login Password by default there is no password and then click Login 3 Click Configuration on the left menu 4 Under Extended Feature Settings click Install 5 Select SD Card Slot 6 Click Display Extended Feature List 7 In Install to select SD Card Slot N where N is the slot with the VM Card 8 In Auto Start click On 9 On the Extended...

Page 19: ... control panel displays Completed Extended Feature Installation Tap Exit JavaTM Platform 1 Tap JavaTM Platform 2 Tap Run from SD Card Slot N where N is the slot with the VM Card 3 Allocate the extended feature to the Printer function button by pressing the Printer function button Tap OK 4 Information concerning the JavaTM Platform is displayed Tap OK to accept and install The control panel display...

Page 20: ...r the device and save it in the database 8 Browse to the SafeCom Go Ricoh Software file Example 090xxx b87 9 Click Send to send the SafeCom Go Ricoh Software b87 file to the device If file is not present you need to get the file first 2 8 1 10 The printer restarts and after a few minutes the printer s control panel says Ready After another 2 7 minutes depending on model the control panel will say ...

Page 21: ...ust be enabled 2 Click Configuration on the left menu to access the SafeCom Configuration web page Enter user name admin and password nimda Click OK 2 7 2 Information web page The Information web page shows version and configuration summary 1 Click SafeCom on the menu to access the Information web page If you have a support issue use Mail to SafeCom Support In your email to support safecom eu desc...

Page 22: ...01F and MP 201SPF are described in 2 7 5 Under SafeCom Server click Broadcast to get a complete list of servers to select from or enter Group name SafeCom server TCP port default is 7500 and the SafeCom server IP address in Add server See also 2 8 2 Note Broadcast is not available on type B and C devices Note After you click Apply it takes one minute before the new SafeCom Server settings take eff...

Page 23: ...olution so it s a good idea to fill them in User identification controls how users identify themselves at the MFP In the drop down box select an identification method User code Card Card or User code Card or Windows Identification by card requires connecting an ID Device card reader The option Card or Windows allows the user to login by either card or by entering their Windows user name password a...

Page 24: ...printed in chronological order oldest first If checked this overrules the equivalent user property on the SafeCom G3 server Show newest first lists and prints documents in a last in first out order MFP authentication lists the functions you can select that the SafeCom solution should authenticate Select as many as appropriate Pull Print collect documents at any printer E mail send scanned document...

Page 25: ...nt incorrectly 1 Click Get all to retrieve a list of driver names from the SafeCom server 2 Click Apply 3 Select individual driver names on the list and click Remove to remove them 4 To enter a driver name manually click Add driver and then Add Timeout automatically logs users out after the specified amount of time Timeout is configured in seconds with a default of 60 If there the printer requires...

Page 26: ...Fax is checked in MFP authentication Refer to 2 8 12 Use Address Book to configure Address Book in E mail and Send to Fax Refer to 2 8 13 Use Encryption to configure the maximum length of encryption keys Refer to 2 8 14 Use Restore factory default to reset all settings back to their default values Click Restore ...

Page 27: ...nute before the new SafeCom Server settings take effect Not waiting may result in a login error at the printer The Device name and Device model are automatically filled in Device location and Contact person are important references for the SafeCom solution so it s a good idea to fill them in Post track is only relevant with SafeCom Tracking Refer to SafeCom G3 Administrator s Manual D60603 High sp...

Page 28: ...r names returned by the SafeCom device If there is no match a question mark is displayed in the document list on the device This way the user is warned that fidelity is in question and the document may print incorrectly 1 Click Get all to retrieve a list of driver names from the SafeCom server 2 Click Apply 3 Select individual driver names on the list and click Remove to remove them 4 To enter a d...

Page 29: ...ls Make sure to click Apply in the upper right corner when you have made your changes Device name and Device model are automatically filled in Device location and Contact person are important references for the SafeCom solution so it s a good idea to fill them in Print all at login is a printer setting If selected all user documents are printed when the user logs in Documents are printed in chrono...

Page 30: ...ser s jobs are done Drivers safeguards document fidelity in the SafeCom solution When Pull Printing SafeCom compares the name of the printer driver embedded in the print job with the list of driver names returned by the SafeCom device If there is no match a question mark is displayed in the document list on the device This way the user is warned that fidelity is in question and the document may pr...

Page 31: ...eCom once it has been registered with the SafeCom server 1 Enter the User logon and PIN code of a user with Technician or Administrator rights The user must have a PIN code 2 Click Register The device can also be registered with the SafeCom solution by Using the Add device in SafeCom Administrator Logging in at the device with Technician or Administrator rights ...

Page 32: ...ton If the printer has a hard disk logging data will be written to the hard disk for best performance When the log file reaches the 1Mb maximum the log file is overwritten with new data 2 7 8 Language web page Use the Language web page to select language The new language takes effect the next time someone logs in at the printer 1 Select a Language 2 Click Apply All language texts are stored in the...

Page 33: ...se the Password web page to change the password 2 7 10 Advanced web page Use the Advanced web page to configure parameters required for SafeCom Go Ricoh to authenticate the Nuance DigiDocFlow solution 2 8 15 NSi AutoStore 2 8 16 or Extended Feature Shortcut 0 ...

Page 34: ...ied to you 2 Double click the safecom_go_ricoh_xxx exe file 3 Click Next 4 Choose the destination folder Click Next Normally the destination folder is C Program Files SafeCom SafeComG3 device_software 5 Click Install 6 Click Finish To install software via Ricoh s deployment tool RiDeploy use the files located in the Ricoh type specific subfolders ricoh_deploy_files_type_ 2 8 2 Specify SafeCom serv...

Page 35: ...re may be a login error at the printer 2 8 3 Resend configuration If a device added in the SafeCom Administrator is not configured correctly or if the device must be reconfigured to a different server it is possible to resend configuration details Server address and Group name to the device 1 Browse to Devices in the SafeCom Administrator 2 Right click the device and click Resend configuration The...

Page 36: ...he printer and will report the MAC address 111badadd111 instead Follow these steps to check and correct the SNMP settings 1 Open the printer s web page by entering its IP address in a web browser 2 Click Login and supply the user name admin and password blank 3 Click Configuration on the menu 4 Click Network on the menu 5 Enable SNMPv1 v2 Function 6 Click Apply 2 8 7 Select user identification use...

Page 37: ...p Print Priority and then tap the Display Mode tab Tap OK 5 Tap Exit 6 Tap Extended Feature Settings and then tap Extended Feature Settings 7 Tap the Startup Setting tab Tap Priority next to SafeCom Go if SafeCom is not selected under Extended Feature Name 8 Tap Exit and then Exit to leave User tools 2 8 10 Enable copy control and access control to other functions On all devices except types B and...

Page 38: ...nd Send to Fax 2 8 12 sections 9 Click Apply 10 Restart the device On Type C and B devices 1 On the printer press the User Tools button 123 2 On the touch screen tap System Settings and then tap Administrator Tools tab 3 Tap Key Counter Management and select the Copier function and deselect the Printer function Tap OK 4 Tap User Authentication Management 5 Select Off Tap OK If you intend to have a...

Page 39: ... filled User e mail of the user John Smith with the e mail address js safecom eu will appear as From js safecom eu If the user does not have an e mail address the Default From address is used If this is not configured then no_reply safecom invalid is used An e mail sent from pre filled Device name MP 2550 will appear as From MP 2550 no_reply safecom invalid where no_reply safecom invalid is replac...

Page 40: ...e specified default domain is safecom eu Default subject is the optional text that appears as the subject of the e mail Default body is the optional text that appears in the body of the e mail Address Book buttons are available in the E mail dialog on the services touch screen if you check Show 3 1 5 Default file attachment can be Single file or Multi file Default scan format can be TIFF or PDF De...

Page 41: ...hn Smith with the e mail address js safecom eu will appear as From js safecom eu Default From address Use if the user does not have an e mail address If this is not configured then no_reply safecom invalid is used A fax sent from pre filled Device name MP 2550 will appear as From MP 2550 no_reply safecom invalid where no_reply safecom invalid is replaced with the what is specified in Default From ...

Page 42: ... keys1 1 Open the Configuration web page 2 7 3 2 Scroll to the Encryption section at the bottom of the page 3 Asymmetric key max length can be Default 512 1024 or 2048 Symmetric key max length can be Default 128 or 256 4 Click Apply Choose Default to leave it to the device to decide if it has sufficient processing power and memory to comply with the length of the encryption keys that has been spec...

Page 43: ...P address of the AutoStore Server After installation you should see a new service called ASEQAT 2 Stop the SafeCom Service and copy the scNotifyExtAuth dll into the SafeCom installation folder 3 Right click SafeCom Service and click Properties 4 Click Log on tab and click This account Enter the name and password of an account that has remote access rights on the AutoStore server 5 Click OK 6 Resta...

Page 44: ...e the version The version of the SafeCom Go Ricoh software can be determined from the Information web page 1 Open the Information web page 2 7 2 The version can also be seen in the Device properties dialog in SafeCom Administrator 2 8 20 Uninstall SafeCom Go Ricoh 1 Make sure the printer is powered on and ready 2 Start SafeCom Administrator and login to the server 3 Right click the Ricoh device an...

Page 45: ...er the printer s address Use of JavaScript Active Scripting must be enabled 2 Click Login and enter Login User Name admin and Login Password by default there is no password and then click Login 3 Click Configuration on the left menu 4 Under Extended Feature Settings click Install 5 Select Local File and click Browse to locate the Ricoh type specific subfolders ricoh_deploy_files_type_ and select t...

Page 46: ...ion on the left menu 4 Under Extended Feature Settings click Install 5 Select Local File and click Browse to locate the Ricoh type specific subfolders ricoh_deploy_files_type_h and select the 080xxx_servlet zip file Click Open 6 Click Display Extended Feature List 7 In Install to select SD Card Slot 1 where 1 is the slot with the VM Card 8 In Auto Start click On 9 On the Extended Feature List clic...

Page 47: ...n sequences are described in the following Login with card 1 Press the Other Function function button on the device Type B devices press the Printer function button and tap JavaTM Platform This will give you the SafeCom login screen Use card to login 2 Use card reader 3 Tap the Pull Print or E mail icon or press the Copy function button ...

Page 48: ...evices press Printer function button and tap JavaTM Platform This will give you the SafeCom login screen Touch screen to login 2 Tap the screen 3 Tap User code and enter User code on the touch screen Tap OK 4 Tap PIN code and enter PIN code on the keypad or touch screen Tap OK 5 Tap the Pull Print or E mail icon or press the Copy function button Login with Windows If User identification 2 8 7 is C...

Page 49: ... Pull print Tap Pull Print to access the Document list that allows you to print individual documents Documents are listed chronologically with the newest at the top If Print all at login is checked documents pending collection are printed first ...

Page 50: ...y have been printed Tap Delete to delete the selected documents Tap Info for information about the selected documents including cost driver name use of color and duplex Tap Refresh to update the list of documents with pending documents that have finished spooling after the user logged in Use the physical keypad or the up and down buttons to enter the number of Copies you want of the selected docum...

Page 51: ...lt To address The From field can be pre filled with User e mail Device name Blank or Default From address See 2 8 11 To enter an email address tap the field enter the address using the touch screen keypad or Address Book button to the right of the field 3 1 7 Tap Send to scan and e mail the document Tap Back to go back to the main screen ...

Page 52: ...d documents are always in a PDF format Scan properties include Orientation Long edge Short edge Sides 1 sided 2 sided Original Mixed Photo Text Attachment PDF TIFF Color mode Color Grayscale B W Resolution dpi 200 300 600 Single file attachment Yes No Tap OK to return to sending e mail ...

Page 53: ... number The From field can be pre filled with User e mail Device name Blank or Default From address See 2 8 12 Tap To CC and Subject and use the touch screen keypad or the Address Book to the right of the field 3 1 7 to enter fax recipient s and subject Tap Send to scan and fax the document Tap Back to return to the main screen ...

Page 54: ...and use it for easy selection of E mail 3 1 5 and Send to Fax 3 1 6 recipients Address Book support is NOT available on Type B models Tap any Address Book button in E mail or Send to Fax In Find enter the text to perform a case insensitive search for recipients Tap OK E mail recipients look like this ...

Page 55: ...period of time To logout actively Tap Logout in the List of icons Use card again if a card reader is connected and you logged in by card 3 1 9 Register card at device There are two ways the user can register a card at the device Register card with Windows logon User must have a network logon and the User identification 2 7 3 must include card Register card with PUK code PUK code must be supplied t...

Page 56: ...ap OK 3 Tap Password and enter Password on the touch screen Tap OK 4 Tap Domain and enter Domain on the touch screen Tap OK The solution can be configured to NOT prompt for the domain 2 8 8 5 Tap Login Note User name and Password cannot be blanks 3 1 11 Register card with PUK code 1 Use card reader If the card is unknown and there is an available PUK code in the SafeCom system the user is asked to...

Page 57: ...l 3 2 2 Login with card Use card reader 3 2 3 Pull Print Press the start key to start printing all jobs sent to the device 3 2 4 Copy Press the Copy function button and then the Start button to copy the documents placed in the automatic document feeder ADF 3 2 5 Logout Press the Logout selection key ...

Page 58: ...Ricoh 4 1 Pull Print 1 Use card reader 2 If there are documents to be printed the data LED starts flashing and the documents are printed 3 User is logged out Note As there is no communication with the device s display the user s name or credits are not displayed ...

Page 59: ...ing you will find useful troubleshoot hints The most common problems reported by end users have been compiled into an online SafeCom Help Desk Assistant available at safecom eu help 5 3 SafeCom Administrator Cannot add Pull Device with no MAC Address If the SafeCom Administrator reports Cannot add pull device with no MAC address then try the following 1 Open a web browser and enter the printer s a...

Page 60: ...cted Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by SafeCom a s could void the user s authority to operate this equipment according to part 15 of the FCC rules This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interferenc...

Page 61: ...cation 24 30 Patent 2 Post track 24 27 30 Print all at login 24 29 Regulatory information 60 Resend Configuration 35 SafeCom Go Ricoh 5 8 15 Printer firmware 6 7 SafeCom Help Desk Assistant 59 Send to e mail 24 30 Send to folder 24 30 System requirements SafeCom Go Ricoh 5 8 Timeout 25 30 Trace facility 59 Tracking data adjustment 24 27 30 Trademarks 2 Troubleshooting 59 Update software SafeCom Go...

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