Ricoh Aficio MP 171 Field Service Manual Download | Manualshive

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SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC669-**

D

EEPROM communication error

An error is notified during EEPOM communication and the printer does
not recover after three retries.

669 - 1 ID error during EEPROM OPEN
669 - 2 Channel error during EEPROM OPEN
669 - 3 Device error during EEPROM OPEN
669 - 4 Communication interrupted error during EEPROM OPEN
669 - 5 Communication timeout error
669 - 6 Not operating error during EEPROM OPEN
669 - 7 Buffer full during EEPROM OPEN
669 - 8 No error code during EEPROM OPEN
669 - 9 ID error
669 - 10 No error code during EEPROM Close

669 - 11 ID error during EEPROM data write
669 - 12 Channel error during EEPROM data write
669 - 13 Device error during EEPROM data write
669 - 14 Communication interrupted error during EEPROM data write
669 - 15 Communication timeout error
669 - 16 Not operating error during EEPROM data write
669 - 17 Buffer full during EEPROM data write
669 - 18 No error code during EEPROM data write
669 - 19 ID error during EEPROM data read
669 - 20 Channel error EEPROM data read

6. Troubleshooting

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Summary of Contents for Aficio MP 171

Page 1: ...Model Gim P1a Machine Code M171 Field Service Manual September 2014 ...

Page 2: ......

Page 3: ...event a fire or explosion keep the machine away from flammable liquids gases and aerosols Health Safety Conditions 1 Toner and developer is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Immediately wash eyes with plenty of water If unsuccessful get medical attention 2 This machine which uses a high voltage power source can generate ozone gas...

Page 4: ...including used toner and empty bottles and cartridges out of the reach of children Always store fresh toner supplies or empty bottles or cartridges in a cool dry location that is not exposed to direct sunlight Do not use a vacuum cleaner to remove spilled toner including used toner Vacuumed toner may cause a fire or explosion due to sparks or electrical contact inside the cleaner However it is pos...

Page 5: ...arks Adobe Acrobat PostScript PostScript 3 and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Citrix Citrix Presentation Server and Citrix XenApp are either registered trademarks or trademarks of Citrix Systems Inc Firefox is a registered trademark of the Mozilla Foundation IPS is a trademark or registered trademark o...

Page 6: ...Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows The product names of Windows XP are as follows Microsoft Windows XP Professional Edition Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition The prod...

Page 7: ...erprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The product names of Windows Server 2012 are as follows Microsoft Windows Server 2012 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard The product names of Windows Server 2012 R2 are as follows Microsoft W...

Page 8: ...nt Layout 13 Paper Path 14 Drive Layout 15 Machine Codes and Peripheral Configuration 16 Specifications 18 2 Installation Installation Requirements 19 Environment 19 Machine Space Requirements 20 Machine Dimensions 20 Power Requirements 20 Main Machine Installation 22 Accessory Check 22 Instructions for the Customers 22 Moving the Machine 23 Security Settings 24 Changing an Administrator s Passwor...

Page 9: ... Shutdown Method 34 Forced Shutdown 34 Exterior Covers 35 Front Cover 35 Left Cover 37 Right Cover 39 Rear Cover Rear Lower Cover 41 Upper Cover 43 Operation Panel 45 LED Optics 47 LED Unit 47 How to Re engage Disengaged Springs 51 PCDU 55 PCDU 55 Toner Cartridge 56 Toner Cartridge 56 Image Transfer 58 Image Transfer Roller 58 Drive Unit 59 Main Motor 59 Toner Supply Clutch 59 Registration Clutch ...

Page 10: ...76 Paper Feed 77 Paper Feed Tray 77 Paper Feed Roller 77 Friction Pad 77 Paper End Sensor 78 By pass Feed Unit 79 By pass Feed Roller 80 By pass Friction Pad 82 By pass Paper End Sensor 83 By pass Bottom Plate HP Sensor 84 Paper Size Detection Switch 84 Paper Transport 86 Exit Switchback Sensor 86 Duplex Entrance Sensor 86 Exit Switchback Roller Duplex Exit Gear 87 Registration Roller Driven 89 Re...

Page 11: ...02 5 System Maintenance Service Program Mode 105 SP Tables 105 Enabling and Disabling Service Program Mode 105 Entering SP Mode 105 Exiting SP Mode 106 Types of SP Modes 106 Updating the Firmware 107 Overview 107 Environmental Requirements 107 Update Precautions 107 Items Required for Updating the Firmware 108 Update Procedure 108 Update Error Recovery Mode 112 Debug Log 115 Overview 115 Operation...

Page 12: ...8 SC900 Others 142 Jam Detection 146 Jam Displays 146 Sensor Position Layout 147 Jam Codes and Position Codes 147 Main Machine 148 Optional Bank 148 Troubleshooting 150 Test Sheet Printing 150 Image Position Adjustment 150 Registration Adjustment 151 Print Area 151 Adjustment Reference Values 152 Adjustment Procedure 152 Problem at Regular Intervals 152 When Vertical Banding is Generated 154 When ...

Page 13: ...7 Energy Saver Modes 157 Sleep Mode Setting 157 Return to Stand by Mode 158 Recommendation 158 Paper Save 160 Effectiveness of Duplex Combine Function 160 1 Duplex 160 2 Combine mode 160 3 Duplex Combine 161 Recommendation 161 11 ...

Page 14: ...12 ...

Page 15: ...1 Product Information Product Overview Component Layout 1 Exit Switchback unit 2 Fusing unit 3 PCDU 4 LED head 5 Toner cartridge 6 By pass feed tray 7 Paper feed unit 8 Duplex paper path 13 ...

Page 16: ...Paper Path 1 Main machine paper feed path 2 By pass paper feed path 3 Optional tray paper feed path 4 Duplex paper feed path 1 Product Information 14 ...

Page 17: ...chback gear 2 Fusing drive gear 3 Drum gear 4 Registration clutch 5 Toner supply clutch 6 By pass feed clutch 7 By pass bottom plate clutch 8 Relay clutch 9 Paper feed clutch 10 Main motor 11 Duplex clutch Product Overview 15 ...

Page 18: ...tions No Item Machine Code Remarks 1 Paper Feed Unit PB1070 M440 17 NEW Paper Feed Unit PB1060 M441 17 NEW Consumables Item Machine Code Remarks Yield Print Cartridge SP 4500A M902 17 NEW 6 000 pages ISO Print Cartridge SP 4500E M902 27 NEW Print Cartridge SP 4500S M902 20 NEW Print Cartridge SP 4500C M902 21 NEW 1 Product Information 16 ...

Page 19: ...0 000 pages 3P J Maintenance Kit SP 3600 M909 17 NA M909 27 EU AP CHN NEW ISO The number of printable pages is based on pages that are compliant with ISO IEC 19752 with the image density set as the factory default ISO IEC 19752 is an international standard for measurement of printable pages set by the International Organization for Standardization 6 3P J A4 Letter 6 test chart 3 pages job 3P J A4 ...

Page 20: ...Specifications See Appendices for the following information General Specifications Supported Paper Sizes Software Accessories Optional Equipment 1 Product Information 18 ...

Page 21: ...erature Range 10 C to 32 C 50 F to 89 6 F 2 Humidity Range 15 to 80 RH 3 Ambient Illumination Less than 1 500 lux do not expose to direct sunlight 4 Ventilation 3 times hr person 5 Do not install the machine at locations over 2 000 m 6 562 ft above sea level 19 ...

Page 22: ...ensions Width Printer only 370 mm 14 6 inches Depth 392 mm 15 4 inches Height Printer Only 258 mm 10 2 inches With Paper Feed Unit PB1060 attached 353 mm 13 9 inches With Paper Feed Unit PB1070 attached 383 mm 15 1 inches Power Requirements Make sure the plug is firmly inserted in the outlet Avoid multi wiring Be sure to ground the machine 2 Installation 20 ...

Page 23: ...er supply voltage Frequency Rated current consumption NA 120 V to 127 V 60 Hz More than 10 A EU AP CHN 220 V to 240V 50 Hz 60 Hz 5 3 A 2 Permissible voltage fluctuation Destination For printing images For operating NA 8 66 10 8 66 15 EU AP CHN 10 15 Installation Requirements 21 ...

Page 24: ... CD ROM Driver OI 1 1 1 Guarantee 1 1 Sheet Control Panel 4L 1 1 Manual Read This First 1 1 1 Sheet Quick installation Guide 1 1 2 Sheet PCDU End 4Line 1 1 1 User Registration Sheet 1 Sheet Helpdesk 1 Power Supply Cord 1 1 1 Modular Cord 6pin 6pin 1 Instructions for the Customers Provide instructions on the following matters to customers For detailed procedures see the user manuals Operating the p...

Page 25: ... the cord can damage the power cord Use of damaged power cords could result in fire or electric shock The machine weighs approximately 14 5 kg 32 0 lb When moving the machine use the inset grips on both sides and lift slowly in pairs The machine will break or cause injury if dropped Be careful when moving the machine Take the following precautions Close all covers and trays including the front cov...

Page 26: ...n logging in to the printer No password is set by default We strongly recommend you to change the factory default password immediately to prevent information leakage and unauthorized operations by others 1 Log in as the administrator from Web Image Monitor 2 Click Configuration 3 Click Administrator Authentication under Administrator Tools 4 Enter the login password in New Password 5 Re enter the ...

Page 27: ...ctly programmed 4 If a proxy server is available configure the following SP settings Use Proxy SP5816 062 Set to 1 Enable Proxy server IP address SP5816 063 Proxy server Port number SP5816 064 Proxy User ID SP5816 065 Proxy Password SP5816 066 5 Reboot the machine 6 Get a Request Number Execute the Remote Settings 1 Enter the SP mode 2 Input the Request number which you have obtained from Remote C...

Page 28: ...ly in the modems that support Remote 21 Answer tone detection error 22 Carrier detection error 23 Invalid setting value modem 24 Low power supply current 25 unplugged modem 26 Busy line 5 Make sure that the screen displays the Location Information with SP5816 205 only when it has been input at the Center GUI 6 Click EXECUTE to execute the registration with SP5816 206 7 Check the registration resul...

Page 29: ...26 Busy line 8 Exit the SP mode SP5816 208 Error Codes Cause Code Meaning Solution Workaround Operation Error Incorrect Setting 1200 3 Attempted registration without execution of a confirmation and no previous registration Perform Confirmation before attempting the Registration 1200 4 Attempted setting with illegal entries for certification and ID2 Check ID2 of the mainframe 1200 6 A confirmation ...

Page 30: ... registrations for the same mainframe Check the registration condition of the mainframe 2392 Parameter error 2393 External RCG not managed 2394 Mainframe not managed 2395 Box ID for external RCG is illegal 2396 Mainframe ID for external RCG is illegal 2397 Incorrect ID2 format Check the ID2 of the mainframe 2398 Incorrect request number format Check the Request No 2 Installation 28 ...

Page 31: ...3 Preventive Maintenance Preventive Maintenance Tables See Appendices for the following information Preventive Maintenance Items 29 ...

Page 32: ... mm Magnification Error 0 75 or less Not applicable to the back of the paper when performing duplex printing Perpendicularity 0 7mm 100mm Linearity 0 25mm 100mm Parallelism In an office environment 1 0mm or less In other environments 1 5mm or less To check whether the problem is with the image or is due to another issue print the test sheet page 150 Test Sheet Printing 3 Preventive Maintenance 30 ...

Page 33: ...m 100 mm or less B5 SEF or more 1 5 mm 100 mm or less Less than B5 SEF Not applicable to paper fed from the by pass tray Reference value when using the by pass tray 1 0 mm 100 mm Curling after fusing 20 mm or less from the leading and trailing edges with a radius of 40 mm or greater In an office environment These standards are determined using standard paper under standard conditions Values may va...

Page 34: ...3 Preventive Maintenance 32 ...

Page 35: ...rned OFF When replacing the controller board not only this board it will damage other electrical components So when performing maintenance work such as replacing parts in addition to turning off the main power with the push switch always unplug the AC power cord When you disconnect the power cord from the AC wall outlet inside the machine there is still residual charge When you disconnect the powe...

Page 36: ...s are blinking or lit current is still flowing How to start from shutdown To start the machine press the main power switch However if you press the main power switch between the beginning and the end of a shutdown the machine will not start Forced Shutdown In case normal shutdown does not complete for some reason the machine has a forced shutdown function To make a forced shutdown press and hold t...

Page 37: ... Front Cover 1 Paper Feed Tray page 77 Paper Feed Tray 2 Open the by pass tray A 3 Release four hinges indicated below to detach the paper guide plate B 4 Remove the clips on the by pass tray A x 2 Exterior Covers 35 ...

Page 38: ...ft the left hinge first to release while raising the by pass tray upwards The left hinge is C cut 6 Remove the screw on the front cover A in order to remove the strap that ties the front cover to the machine x 1 7 Open the front cover A and release the strap B x 1 4 Replacement and Adjustment 36 ...

Page 39: ... to detach the front cover A Release the left hinge B first to detach the front cover Left Cover There are 7 tabs on the back of the left cover Refer to the picture below 1 Paper Feed Tray page 77 Paper Feed Tray Exterior Covers 37 ...

Page 40: ...2 Press the release button and open the front cover A 3 Open the rear cover A 4 Replacement and Adjustment 38 ...

Page 41: ...4 Left Cover A x 4 Tab x 7 Right Cover There are 4 tabs on the back of the right cover Refer to the picture below 1 Paper Feed Tray page 77 Paper Feed Tray Exterior Covers 39 ...

Page 42: ...2 Press the release button and open the front cover A 3 Open the rear cover A 4 Replacement and Adjustment 40 ...

Page 43: ...4 Right Cover A x 4 Tab x 4 Rear Cover Rear Lower Cover 1 Two screws on Rear Lower Cover A x 2 Exterior Covers 41 ...

Page 44: ...2 Open the rear cover A 3 Release both side hinges to detach the rear cover A 4 Replacement and Adjustment 42 ...

Page 45: ...4 Rear Lower Cover A Upper Cover 1 Left Cover page 37 Left Cover 2 Right Cover page 39 Right Cover 3 Open the rear cover A Exterior Covers 43 ...

Page 46: ...4 Remove the screws at the front side x 2 5 Remove the screws at the rear side x 2 4 Replacement and Adjustment 44 ...

Page 47: ...6 Upper Cover A Tab x 1 7 Remove the control panel connector x 1 Operation Panel 1 Controller Box page 93 Controller Box 2 Upper Cover page 43 Upper Cover Exterior Covers 45 ...

Page 48: ...3 OPU Board x 7 4 Replacement and Adjustment 46 ...

Page 49: ...procedures in this section page 33 General Cautions LED Unit Be sure to clean the lens of the LED head after replacing the LED unit or if you inadvertently touch the lens when replacing another unit 1 PCDU page 55 PCDU 2 Upper Cover page 43 Upper Cover 3 Upper Inner Cover A x 2 Hook x 3 LED Optics 47 ...

Page 50: ...e securing screws of the front stay A x 2 5 Rotate the LED unit A in the direction of the arrow until it locks 6 Remove the spacer A ground wire B and flat cable C from the LED unit 4 Replacement and Adjustment 48 ...

Page 51: ... as if to rotate the spacer slightly 7 Slightly flex the side plates outward and pull the LED unit A out of the machine When you attach the LED unit engage the LED unit s shaft ends on the upper part with the holes in the LED unit holder Be careful not to force the LED unit in Doing so may cause the LED unit holder s springs to come off LED Optics 49 ...

Page 52: ...8 Bend the stay A to release the left and right tabs and then separate the stay from the LED head B 9 Remove the two spring holders B from the LED head A 4 Replacement and Adjustment 50 ...

Page 53: ...How to Re engage Disengaged Springs If the spring hook A of the LED unit holder is disengaged re engage it according to the following procedure Hook disengaged A LED Optics 51 ...

Page 54: ...he spring Right side 1 Remove the right cover and then remove the gear unit page 62 Gear Unit 2 Loosen the screws on the cover A x3 Be sure to loosen the screws holding the cover A just enough to insert tweezers or a screwdriver into the gap Do not actually remove the screws 4 Replacement and Adjustment 52 ...

Page 55: ...etween the cover A and frame and re engage the spring hook B in the correct position Left side 1 Remove the left cover and then raise the spring using tweezers or a screwdriver inserted through the gap at the lower right of the spring A LED Optics 53 ...

Page 56: ...2 You can check the position of the hook A through the guide of the LED unit Using tweezers or a screwdriver re engage the hook in the correct position 4 Replacement and Adjustment 54 ...

Page 57: ...PCDU PCDU 1 Press the release button and open the front cover A 2 Hold the grip to pull the PCDU A out PCDU 55 ...

Page 58: ...rtridge 1 Open the front cover A and push down the lever B of the toner cartridge The release lever works in two steps To release the lock push down the release lever to the horizontal position 4 Replacement and Adjustment 56 ...

Page 59: ...2 Hold the grip to pull the toner cartridge A out Toner Cartridge 57 ...

Page 60: ...Image Transfer Image Transfer Roller 1 PCDU page 55 PCDU 2 Pinch both green ends of the guide A and pull it towards you 3 Image Transfer Roller A 4 Replacement and Adjustment 58 ...

Page 61: ...rt any of the procedures in this section page 33 General Cautions Main Motor The main motor is located behind the drive unit 1 Drive Unit page 61 Drive Unit 2 Main Motor A x 4 x 1 Toner Supply Clutch 1 Drive Unit page 61 Drive Unit 2 Gear Unit page 62 Gear Unit 3 E ring x 1 Drive Unit 59 ...

Page 62: ...upply Clutch A with shaft Gear x 1 5 All things attached to the toner supply clutch A Gear x 1 Shaft x 1 Registration Clutch 1 BCU page 96 BCU 2 Registration Clutch A x 1 x 1 x 1 4 Replacement and Adjustment 60 ...

Page 63: ...CU 2 Harness Guide A x 1 x 2 3 Paper Feed Clutch A x 1 Drive Unit 1 BCU page 96 BCU 2 Duplex Clutch page 65 Duplex Clutch 3 Paper Size Detection Switch page 84 Paper Size Detection Switch 4 Upper Cover page 43 Upper Cover Drive Unit 61 ...

Page 64: ...ation Clutch page 60 Registration Clutch 3 By pass Bottom Plate Clutch page 65 By pass Bottom Plate Clutch 4 Paper Feed Clutch page 61 Paper Feed Clutch 5 By pass Feed Clutch page 63 By pass Feed Clutch 6 Temp Humid Sensor page 102 Temp Humid Sensor 7 Paper Size Detection Switch page 84 Paper Size Detection Switch 4 Replacement and Adjustment 62 ...

Page 65: ... A close the front cover and put the tab B on the front cover arm through the link part hole C on the Gear Unit back side Note that correct side of the gear is attached when attaching the Gear D By pass Feed Clutch 1 Right Cover page 39 Right Cover Drive Unit 63 ...

Page 66: ...2 Harness Guide A x 1 x 1 3 By pass Feed Clutch A x 1 x 1 Relay Clutch 1 By pass Feed Unit page 79 By pass Feed Unit 2 Gear Unit page 62 Gear Unit 3 Relay Clutch A x 1 4 Replacement and Adjustment 64 ...

Page 67: ...Plate Clutch 1 Right Cover page 39 Right Cover 2 By pass Bottom Plate Clutch A x 1 x 1 x 1 Duplex Clutch 1 Controller Board page 95 Controller Board 2 Duplex Clutch Cover A x 1 x 1 x 1 3 Duplex Clutch A Drive Unit 65 ...

Page 68: ...n Gate Solenoid 1 Upper Cover page 43 Upper Cover 2 Controller Box page 93 Controller Box 3 One connector of the Junction Gate Solenoid A x 1 4 Junction Gate Solenoid A x 2 x 1 4 Replacement and Adjustment 66 ...

Page 69: ...erature Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section page 33 General Cautions Fusing Unit 1 Open the rear cover A 2 Release the lock levers B 3 Fusing Unit A For PM Replace the fusing unit with new product detection capability from the Maintenance Kit User operation Fusing 67 ...

Page 70: ...ws of the fusing unit x5 At the time of installation be sure to attach the pin A to the correct position If not the fusing unit cannot be attached to the main body properly 3 Separate the fusing unit into the upper and lower fusing units 4 Right cover A x 2 4 Replacement and Adjustment 68 ...

Page 71: ...it You can reassemble the upper and lower fusing units with more ease by lowering the envelope lever Fusing Pressure Roller Cleaning Roller 1 Separate the fusing unit into the upper and lower fusing units page 68 Upper Fusing Unit Lower Fusing Unit Fusing 69 ...

Page 72: ...screws Insert a pin or jeweller s screwdriver into the service hole see the lower red circle in the photo below and hold the flat nut with your finger see the upper red circle in the photo Otherwise the lamp secured together with the flat nut moves with rotation of the screw which causes a lamp breakage 4 Replacement and Adjustment 70 ...

Page 73: ...1 Separate the fusing unit into the upper and lower fusing units page 68 Upper Fusing Unit Lower Fusing Unit 2 Remove the screws of the fusing lamp x3 Fusing 71 ...

Page 74: ...3 Two brackets A 4 Fusing lamp A 5 Hot Roller A Thermostat 1 Separate the fusing unit into the upper and lower fusing units page 68 Upper Fusing Unit Lower Fusing Unit 4 Replacement and Adjustment 72 ...

Page 75: ...hermistor The thermistor is integrated with the drawer connector 1 Separate the fusing unit into the upper and lower fusing units page 68 Upper Fusing Unit Lower Fusing Unit 2 Hot Roller page 70 Fusing Lamp Hot Roller 3 Remove the screws of the harness x3 Fusing 73 ...

Page 76: ...4 Remove the bracket of the drawer connector and then remove the screws of the thermistor x3 4 Replacement and Adjustment 74 ...

Page 77: ... Thermistor A Notes on reassembly Be sure to attach the drawer connector with its protruding part A in the position shown below Insert the flat nut A Be sure not to drop them during disassembly Fusing 75 ...

Page 78: ...Hot Roller Stripper 1 Separate the fusing unit into the upper and lower fusing units page 68 Upper Fusing Unit Lower Fusing Unit 2 Spring A 3 Hot Roller Stripper A 4 Replacement and Adjustment 76 ...

Page 79: ...s in this section page 33 General Cautions Paper Feed Tray 1 Pull the paper feed tray A out completely to detach it Paper Feed Roller 1 Paper Feed Tray page 77 Paper Feed Tray 2 Slide the lever B to the left to detach the paper feed roller A Friction Pad 1 Paper Feed Tray page 77 Paper Feed Tray Paper Feed 77 ...

Page 80: ... the bottom of the paper feed tray to detach the friction pad A Paper End Sensor 1 By pass Feed Unit page 79 By pass Feed Unit 2 PCDU page 55 PCDU 3 Bracket A x 6 4 Paper End Sensor A x 1 Hook 4 Replacement and Adjustment 78 ...

Page 81: ...nt Cover 2 Left Cover page 37 Left Cover 3 Gear Unit page 62 Gear Unit 4 By pass Feed Unit A x 5 x 3 x 2 Release the hook A and then insert a flat blade screwdriver into the space B to detach the by pass feed unit from the machine Paper Feed 79 ...

Page 82: ...it page 62 Gear Unit 2 By pass Feed Unit page 79 By pass Feed Unit When attaching the By pass Feed Unit and Gear Unit secure the harness with clamps to prevent the harness from being caught by gears 4 Replacement and Adjustment 80 ...

Page 83: ...th sides of the by pass feed guide A x 2 Bearing x 2 4 Slide the by pass feed guide A with the by pass feed roller to the right to detach it from the machine 5 Detach the by pass feed roller with the shaft B from the guide A Paper Feed 81 ...

Page 84: ...ss Friction Pad 1 By pass Feed Unit page 79 By pass Feed Unit 2 Bottom Plate A If you cannot remove the bottom plate because the part A prevents the cam B from releasing rotate the shaft C to let the cam B avoid the bottom plate link A 4 Replacement and Adjustment 82 ...

Page 85: ...pad A by pressing its hinge downward x 1 By pass Paper End Sensor 1 By pass Feed Unit page 79 By pass Feed Unit 2 Bracket with By pass Sensor A x 1 3 Detach the By pass Paper End Sensor A from the bracket Hook Paper Feed 83 ...

Page 86: ...d Unit page 79 By pass Feed Unit 2 By pass Feed Lower Cover A x 3 3 By pass Bottom Plate HP Sensor A x 1 Hook Paper Size Detection Switch 1 Paper Feed Tray page 77 Paper Feed Tray 2 Right Cover page 39 Right Cover 4 Replacement and Adjustment 84 ...

Page 87: ...3 Bracket with Paper Size Detection Switch A x 2 4 Harness for Paper Size Detection Switch x 2 5 Detach the Paper Size Detection Switch A from the bracket Hook x 2 Paper Feed 85 ...

Page 88: ...e 33 General Cautions Exit Switchback Sensor 1 Upper Cover page 43 Upper Cover 2 Exit Switchback Sensor A Hook x 1 Duplex Entrance Sensor 1 PSU page 93 PSU 2 Duplex Clutch page 65 Duplex Clutch 3 Open the duplex exit guide plate A 4 Remove screws circled in the picture below x 5 A Duplex exit guide unit 4 Replacement and Adjustment 86 ...

Page 89: ...ide unit A Use pliers to pinch the linking part in order to separate 6 Duplex Entrance Sensor A x 1 Hook Exit Switchback Roller Duplex Exit Gear 1 Upper Cover page 43 Upper Cover 2 Junction Gate Solenoid page 66 Junction Gate Solenoid Paper Transport 87 ...

Page 90: ...3 Paper Guide A x 2 x 1 4 Release the bearing at the right end of the exit switchback roller x 1 5 Remove the E ring A on the left side of the exit switchback roller 4 Replacement and Adjustment 88 ...

Page 91: ...Gear A Registration Roller Driven 1 Gear Unit page 62 Gear Unit 2 Registration Sensor page 91 Registration Sensor 3 HVPS with bracket page 98 HVPS with Bracket 4 Release the bearing A at the left end of the registration roller drive and fixing plate B x 1 x 2 Paper Transport 89 ...

Page 92: ...ve the grounding plate A x 1 x 1 6 Insert a flathead screwdriver into the gap on the left of the registration roller guide to release the protruding part 7 Release the harness from the guide A to detach the guide A with the registration roller driven 4 Replacement and Adjustment 90 ...

Page 93: ...ven B from the guide A Registration Roller Drive 1 Registration Roller Driven page 89 Registration Roller Driven 2 Slide the registration roller drive A to the right to remove it Registration Sensor 1 PCDU page 55 PCDU Paper Transport 91 ...

Page 94: ...2 Sheet A 3 Release the hooks of the harness cover A with a screwdriver to remove it 4 Registration Sensor A Hook x 1 4 Replacement and Adjustment 92 ...

Page 95: ...this section page 33 General Cautions Controller Box 1 Right Cover page 39 Right Cover 2 Controller Box A x 7 x 2 PSU 1 Paper Feed Tray page 77 Paper Feed Tray 2 Left Cover page 37 Left Cover 3 Rear Cover Rear Lower Cover page 41 Rear Cover Rear Lower Cover 4 Controller Board page 95 Controller Board Electrical Components 93 ...

Page 96: ...crews clamps and connectors on the left side of the PSU x 3 x 2 x 2 6 Remove the screws and connectors on the right side of the PSU x 1 x 1 7 Two screws on the rear side of the PSU x 2 4 Replacement and Adjustment 94 ...

Page 97: ...8 PSU A with Bracket x 1 9 Cover A x 2 10 Detach the PSU A from the bracket x 6 Controller Board 1 Controller Box page 93 Controller Box Electrical Components 95 ...

Page 98: ...ler Board 2 BCU A x 4 x all 3 Remove the EEPROM A from the old board and install it on the new board Install so that the indentation B on EEPROM is facing the direction of the dent C that is printed on the BCU board 4 Replacement and Adjustment 96 Important note RTB 6 ...

Page 99: ...power cord 3 Replace the EEPROM on the BCU and reassemble the machine 4 Plug in the power cord Then turn the main power switch on When you do this SC995 will be displayed However DO NOT turn off the main power switch Continue with this procedure 5 Enter the machine serial number SP5 811 001 For information on how to configure SP5 811 001 contact your supervisor or support center 6 Set the machine ...

Page 100: ...2 Toner End Sensor A x 1 x 1 Tab x 1 HVPS 1 Left Cover page 37 Left Cover 2 HVPS A x 4 x 2 Tab x 2 HVPS with Bracket 1 Left Cover page 37 Left Cover 4 Replacement and Adjustment 98 ...

Page 101: ...g Fan 1 Left Cover page 37 Left Cover 2 Fusing Fan A x 2 x 1 x 1 When you reattach the Fusing Fan attach it correctly as shown above the face of the fan with the sticker is on the outside PCDU Cooling Fan 1 Right Cover page 39 Right Cover Electrical Components 99 ...

Page 102: ...e sticker must be on the inside PSU Cooling Fan 1 Left Cover page 37 Left Cover 2 PSU Cooling Fan A x 2 x 1 x 1 When you reattach the PSU cooling fan the face of the fan with the sticker must be on the inside DC Switch 1 By pass Feed Unit page 79 By pass Feed Unit 4 Replacement and Adjustment 100 ...

Page 103: ...2 DC Switch A with Bracket x 2 3 Detach the DC Switch from the bracket A x 1 Front Door Interlock Switch 1 Left Cover page 37 Left Cover 2 Front Door Interlock Switch A x 1 x 2 Electrical Components 101 ...

Page 104: ...ver page 37 Left Cover 2 Rear Door Interlock Switch A x 1 x 2 Temp Humid Sensor 1 Right Cover page 39 Right Cover 2 Temp Humid Sensor A x 1 x 1 Rear Cover Switch 1 Controller Board page 95 Controller Board 4 Replacement and Adjustment 102 ...

Page 105: ...2 Rear Cover Switch A x 1 Hook Electrical Components 103 ...

Page 106: ...4 Replacement and Adjustment 104 ...

Page 107: ...rogram Mode Do not let the user access the SP mode Only service representatives are allowed to access the SP mode The machine quality or its operation is NOT guaranteed if persons other than service representatives accesses the SP mode Entering SP Mode For details ask your supervisor Even if the control panel is locked it is possible to enter the SP mode after the password mismatch message appears...

Page 108: ... service mode Types of SP Modes Type Description 1 System SP SP modes related to the controller engine functions 2 Printer SP SP modes related to the printer functions In the SP mode menu press the or key to select SP No 1 or 2 and then press the OK key Press or to select the items in Class 1 Class 2 and then Class 3 5 System Maintenance 106 ...

Page 109: ...s 8 x64 Windows 8 1 Windows 8 1 x64 Windows Server 2003 Windows Server 2003 x64 Windows Server 2003 R2 Windows Server 2003 R2 x64 Windows Server 2008 Windows Server 2008 x64 Windows Server 2008 R2 Windows Server 2008 R2 x64 Windows Server 2012 x64 Windows Server 2012 R2 x64 Update Precautions Make sure your computer does not enter sleep mode during the update process If your computer is running Wi...

Page 110: ...atures check box of SmartDeviceMonitor for Client Check the engine boot version to update If an update is executed with wrong boot version and when a recovery firmware update is executed the screen freezes with a message Updating firmware Besides the update fails The boot version is shown as numbers following the colon of the engine version For example the boot version of 1 03 05 is 05 When an eng...

Page 111: ...nning on the computer The printer restarts automatically when the update process is complete Never turn the printer off during updates 1 Launch the controller firmware update tool 2 Select a language and then click OK 3 Check the displayed details and then click Next Updating the Firmware 109 ...

Page 112: ...e system version for Update data is later than the system version for Printer and then click Next The following screen is an example The versions that actually appear may be different 6 Click OK Do not turn the printer off during updates 5 System Maintenance 110 ...

Page 113: ...off and on automatically 9 Check that the new firmware version is displayed using the control panel of the printer 10 Check the firmware version displayed in the first line Menu key System Settings Administrator Tools Firmware Version System To also update the engine firmware follow Steps 1 to 10 using the engine firmware update tool Update Progress You can display the update progress on the contr...

Page 114: ...received data Decompressing the data 11 Rewriting ROM Rewriting ROM 15 Checking ROM Verifying 17 Completing the update Completing the update Firmware update completed Update Error Recovery Mode If the error occurs during the firmware update the message Firmware update failed appears on the display Error Status You can display the error status on the control panel as follows 5 System Maintenance 11...

Page 115: ...C check error Verifying Recovery Mode You can launch the recovery mode to update data via USB connection by turning off and then back on the main power under the following conditions If the update is stopped during the update progress No 11 Rewriting ROM due to power failure If an error with the error status No 12 13 or 14 occurs during the Rewriting the data status If the recovery mode menu appea...

Page 116: ...tus Progress Data In LED Flashing Updating Data In LED Lit Update complete Alert LED Lit Error Alert LED Flashing Recovery mode activates due to the fail of the engine firmware update 5 System Maintenance 114 ...

Page 117: ...le OSs are shown below Windows XP Windows Vista Windows 7 Windows 8 32bit Yes Yes Yes Yes 64bit Yes Yes Yes See the note below Note Windows certification is necessary for Windows 8 64 bit which can be gained by the following procedure 1 Shift to test mode Start the command prompt with administrator authority and execute bcdedit set TESTSIGNING ON 2 Disable the enforcement of driver signature The C...

Page 118: ...Fixed USB Port 3 If the PC console dbgmon is launched a CLI based window appears Enter backlog on the window to start log retrieval The log is retrieved into the directory from which the PC console was launched The retrieved log is stored under the name fw log It is the log of all tasks of the firmware all modules of the controller From this fw log the log files for each task can be produced To pr...

Page 119: ...t the machine and computer via TCP IP by launching dbgmon with the option of 1 machine s ip address 2 You can retrieve the log with the same procedure as that specified in Operational procedure USB connection The dbgmon function via TCP IP is available only if the dbgmon function is enabled using SP5 844 200 If you enable the dbgmon function using SP5 844 200 port number 7000 opens to allow the us...

Page 120: ...5 System Maintenance 118 ...

Page 121: ... settings of the copy engine to take effect and then starts an independent self diagnostic test program The self diagnostic test checks the CPU memory HDD and so on An SC code is displayed if the self diagnostic program detects any malfunction or abnormal condition In the case of the error that can start the machine record it in System Error Log 119 ...

Page 122: ...hen on resets SCs displayed on the operation panel These are re displayed if the error occurs again Turn the main power switch off and on When a Level D SC code occurs When a Level D SC occurs a screen opens on the operation panel to tell the operator An error occurred The job in progress will be erased The machine will reboot automatically after approximately 30 seconds The operator can wait unti...

Page 123: ...tting JOB to be started and reaching the FGAT assert time Engine board defective ASIC defective Controller board defective Harness disconnection Turn the main power OFF and then ON 1 FGATE Signals used between the controller and the engine in order to send the information about the sub scan length of the page to be printed 2 GPIO A type of input output terminal SC No Level Error Name Error Conditi...

Page 124: ...ting ASIC properly when starting this machine When an Error bit occurred in the communication between the Engine Board and the Writing ASIC The unique ID of the write ASIC was not read normally Turn the main power OFF and then ON Engine Board SC No Level Error Name Error Condition Major Cause Solution SC277 00 SC277 10 D LEDA communication error The head type data was read three times in successio...

Page 125: ...l Error Name Error Condition Major Cause Solution SC332 00 D Toner supply transfer lock This SC is issued if the error that the toner is not supplied is detected n times consecutively n SP2 931 005 on the condition that the toner cartridge is not in end Overload on the toner transferring part clogging of toner Screw for detecting PCDU does not turn Detector element sensor defective light leak Supp...

Page 126: ... not emit light Detecting surface inside the developing device is stained Turn the main power OFF and then ON SC400 Image Processing 2 SC No Level Error Name Error Condition Major Cause Solution SC440 00 D High voltage output error Transfer unit This SC is issued if the BCU detects a short in the power pack 10 times consecutively Open circuit Short circuit Turn the main power OFF and then ON Repla...

Page 127: ...508 00 B By pass bottom plate operation error The signal from the by pass bottom plate position Sensor has not changed that is the signal has not changed from ON to OFF or vice versa for 4 seconds or more after the start of reverse Paper Feed Unit rotation If the error is detected three times in succession the appropriate SC number is displayed on the operation panel unit By pass bottom plate Sens...

Page 128: ... main motor incurs too much load from a defective unit The main motor is defective Replace the defective unit or the motor SC No Level Error Name Error Condition Major Cause Solution SC530 00 D Fusing fan error The fan motor lock rotating state signal is sampled at 100 ms intervals and the machine fails to receive the lock signal 50 times in succession Failed fan motor Disconnected connector Repla...

Page 129: ...tor Harness disconnection Defective IOB Replace the fan motor Check the connector Replace the harness Replace the IOB SC No Level Error Name Error Condition Major Cause Solution SC541 00 A Broken fusing Center thermistor wire The condition whereby the temperature is 20 deg C or less for 5 seconds has been detected 10 times or more Broken thermistor wire Bad connector contact Clear the SP fusing SC...

Page 130: ...d 2 The heater Center thermistor does not reach the reload temperature 50 seconds after the start of motor rotation Fusing lamp disconnected The overtemperature prevention mechanism started working Clear the SP fusing SC Replace the thermistor SC No Level Error Name Error Condition Major Cause Solution SC543 00 A Fusing Center thermopile high temperature detected software The temperature is detect...

Page 131: ...ftware or temperature Sensor error Clear the SP fusing SC Replace the PSU Replace the Engine Board Replace the fusing thermopile Replace the Fusing Unit SC No Level Error Name Error Condition Major Cause Solution SC545 00 A Fusing Center heater stay ON The thermistor center has not detected the target temperature even after the fusing heater stays ON for more than 30 seconds after reloading Deform...

Page 132: ...oes not occur when the fusing relay is in an ON state an error results Damaged fusing relay open contact Failed fusing relay drive circuit PSU fuse 24VS blown Turn the main power OFF and then ON Replace the harness Replace the Engine Board Replace the PSU Replace the fuse SC547 03 D Zero crossing error low frequency error The number of zero crossing interrupts does not reach a certain value in 500...

Page 133: ...ajor Cause Solution SC553 01 SC553 02 A Fusing End thermistor high temperature detected software 553 01 In a condition of 235 degrees C or higher temperature the temperature has increased more than 10 degrees C per 1 second the heater has continuously reached 100 maximum duty and the center thermistor has detected the failure to reach the target temperature by 11 degrees C 553 02 The temperature i...

Page 134: ...error Clear the SP fusing SC Replace the PSU Replace the Engine Board Replace the fusing thermopile Replace the Fusing Unit SC No Level Error Name Error Condition Major Cause Solution SC557 00 C Zero crossing frequency exceeded The number of zero crossing interrupts exceeds a certain value in 500 ms The frequency of the commercial power supply line is unstable or noise occurs None SC No Level Erro...

Page 135: ... engine board is faulty Engine board software defective Check the connection between the controller board and engine board Turn the main power off on SC No Level Error Name Error Condition Major Cause Solution SC653 00 D Incorrect remote service ID2 If the serial number 1 for producing ID2 2 has any of the following problems Blank Contains control characters Cannot be read 1 The serial number refe...

Page 136: ... during EEPROM OPEN 669 7 Buffer full during EEPROM OPEN 669 8 No error code during EEPROM OPEN 669 9 ID error 669 10 No error code during EEPROM Close 669 11 ID error during EEPROM data write 669 12 Channel error during EEPROM data write 669 13 Device error during EEPROM data write 669 14 Communication interrupted error during EEPROM data write 669 15 Communication timeout error 669 16 Not operat...

Page 137: ... data read 669 26 No error code during EEPROM data read Electromagnetic noise EEPROM error Turn the main power OFF and then ON Replace the BCU SC No Level Error Name Error Condition Major Cause Solution SC669 36 D EEPROM communication error The EEPROM data has been transferred to the SRAM twice in succession but the two sets of transferred data do not match 669 36 EEPROM SRAM OPEN Verified error E...

Page 138: ...ng to the energy saver mode after the engine automatically goes off and rebooting the machine The engine board does not start up The connection between the controller board and engine board is faulty Check the connection between the engine board and the controller board If this problem always occurs replace the engine board If the problem persists consider replacing the controller board or other b...

Page 139: ...OM SRAM OPEN Verification error Turn the main power OFF and then ON Replace the toner cartridge ID chip SC No Level Error Name Error Condition Major Cause Solution SC682 D Device ID is not identified PCDU An error is notified during the ID identification after three retries 682 1 Device ID error Incorrect ID 682 6 Channel error 682 11 Device ID error No ID chip 682 16 Communication Error 682 21 Co...

Page 140: ...When the power is turned ON the number of mounted paper tray units is detected and the number exceeds three The number of mounted paper tray units exceeds the specifications Reduce the number of mounted paper tray units according to the specifications SC800 Controller SC No Level Error Name Error Condition Major Cause Solution SC816 00 0x0000 Energy save I O subsystem error SC816 01 D Subsystem er...

Page 141: ...16 13 D open error SC816 14 D Memory address error SC816 15 D open error SC816 16 D open error SC816 17 D open error SC816 18 D open error SC816 19 D Double open error SC816 20 D open error SC816 22 D Parameter error SC816 23 D read error SC816 24 D read error SC816 25 D read error SC816 26 D write communication retry error SC816 27 D write communication retry error SC816 28 D write communication ...

Page 142: ...ller board SC No Level Error Name Error Condition Major Cause Solution SC818 00 D Watchdog timer error The system program fell into a bus hold state or an endless loop of the program interruption occurred causing other process to stop System program defective Controller board defective Optional board defective Turn the main power off on Replace the controller board Replace the optional devices SC ...

Page 143: ...g data to FPGA has failed Replace the controller board 0F10 Fsync input timeout After the PRREQ signal is detected the FSYNC FGATE signal of the first color is not detected even after the specified time has elapsed Connector harness defective FGATE control error EGB defective SC No Level Error Name Error Condition Major Cause Solution SC850 00 B Network I F error The access to the network work is ...

Page 144: ...have not yet been processed Install an NVRAM device designed specifically for the model SC No Level Error Name Error Condition Major Cause Solution SC920 B Printer application error A serious application error that stops the machine from operating is detected 920 00 At PM startup no response was returned within the specified period of time 920 01 A time out occurred during PM operation 920 02 WORK...

Page 145: ...Condition Major Cause Solution SC991 00 C Software continuity error The software has attempted to perform an unexpected operation However the process can continue running if recovery processing is carried out Incorrect argument Incorrect internal parameter Insufficient working memory May have resulted from an error that cannot be detected by the hardware using normal SC detection Not required SC N...

Page 146: ...U boards Turn the main power switch off and on SC No Level Error Name Error Condition Major Cause Solution SC997 00 B Application function selection error The application has not responded to the set command created by SCS within a certain period of time The application selected ended abnormally Software bug Check whether an option required by the application RAM DIMM board is installed properly C...

Page 147: ...mally Even if they are started all applications have become unable to be rendered due to an unknown defect Software bug An option required by the application RAM DIMM board is not installed properly Turn the main power switch off and on Check whether an option required by the application RAM DIMM board is installed properly Check whether downloaded applications are correctly configured Replace the...

Page 148: ...Jam Detection Jam Displays The operation panel of this model has a four line display which shows only the message indicating the paper jam location e g A1 B Position Code 6 Troubleshooting 146 ...

Page 149: ... Codes and Position Codes Jam code Shows the cause of a jam Appears in the log data Position code Shows the location of a jam Appears on the operation panel These are lists of jam codes for the main machine and peripheral devices Please note Late jam The paper has failed to arrive within the prescribed time due to a jam that has occurred upstream of the referenced sensor Jam Detection 147 ...

Page 150: ...m B Z1 1 Duplex Entrance Sensor Jam Z1 Z2 3 Tray 1 No Paper Feeding A1 8 By pass Tray No Paper Feeding A2 9 Duplex No Paper Feeding Z2 17 Registration Sensor Late Jam A1 20 Exit Switchback Sensor Late Jam B C 57 Registration Sensor Lag Jam B 60 Exit Switchback Sensor Lag Jam B Z1 26 Duplex Entrance Sensor Late Jam Z1 66 Duplex Entrance Sensor Lag Jam Z1 Z2 Optional Bank Jam Code Jam Type Position ...

Page 151: ...Jam Code Jam Type Position Code 53 Tray 2 Relay Sensor Vertical Transport Sensor Lag Jam A1 Y1 1 Tray 2 Relay Sensor Vertical Transport Sensor Jam Y1 Jam Detection 149 ...

Page 152: ...gistration Press OK 4 Select Print Test Sheet Press OK 5 Select the tray you want to adjust Press OK 6 Print the test sheet to preview the settings Use this sheet to check the current print position Image Position Adjustment Adjust the blank margin width only if it cannot be adjusted by registration leading edge side to side First adjust C and D then A and B 6 Troubleshooting 150 ...

Page 153: ...rgin width of the image with SP2 103 001 004 Leading edge 2 7 to 9 9 mm Default 3 0 mm Trailing edge 0 0 to 9 9 mm Default 2 0 mm Left 0 0 to 9 9 mm Default 2 0 mm Right 0 0 to 9 9 mm Default 2 0 mm Registration Adjustment Print Area Check that the adjustment meets the product specification Troubleshooting 151 ...

Page 154: ...t Printing Print the test sheet and then adjust the leading edge registration in the SP mode to the optimum value 2 Do SP1 002 001 002 003 006 to check and adjust the registration 3 Check the side to side registration for each paper feed trays Problem at Regular Intervals Image problems may appear at regular intervals that depend on the circumference of certain components The following diagram sho...

Page 155: ...age transfer roller 112mm Fusing pressure roller 94mm Fusing roller 100 5mm Paper feed roller Black or white dots 35 6mm Development roller 94 4mm Drum The LED head contains 26 LED chips each covering a line 8 mm wide If a line 8 mm wide extending in the paper feed direction appears an LED chip may be damaged If so replace the LED head Troubleshooting 153 ...

Page 156: ...ductor idles for 30 seconds for black and white vertical banding Effectively Prevented Phenomena Level1 Pieces of white banding for half tone or continuous printing Level2 White vertical banding for half tone black vertical banding and black horizontal banding If the Drum Rotation function is performed many times the life of the drum unit may be shortened When Black Spots are Generated on Print Im...

Page 157: ...k that the black spots do not appear any more The effectiveness of the fusing cleaning varies depending on the types of images printed or papers used until now Therefore the problem may be improved by performing the Fusing Roller Cleaning several times which consumes the toners Paper Feed Skew Use the following flowchart to determine the cause and deal with the problem Troubleshooting 155 ...

Page 158: ... paper frequently You can also configure Curl Prevention in the UP mode Menu key System Settings Maintenance Curl Prevention If you set Curl Prevention to Active the machine idles for 20 seconds before it starts printing By adding the idle time before printing it takes longer to print but paper curling can be reduced To stop the 20 second idling set Curl Prevention to Inactive 6 Troubleshooting 15...

Page 159: ...ved will be different For example if the timers are all set to 60 min the grey area will disappear and no energy is saved before 60 min expires Sleep Mode Setting Sleep Mode Menu System Settings Timer Settings Sleep Mode The user can specify the duration the printer waits before entering Sleep mode The printer enters Sleep mode if no user input has been made during the specified duration When the ...

Page 160: ...iately after exiting Energy Saver mode Default Immediate Immediate The printer resumes Sleep mode immediately after printing regardless of the Sleep Mode Timer settings After Time Set by Tmr Ends The printer resumes Sleep mode after the time specified in Sleep mode elapses Return to Stand by Mode Sleep Mode Recovery time 9 sec Recommendation We recommend that the default settings should be kept If...

Page 161: ...imum value the machine will not begin saving energy until 60 minutes has expired after the last job This means that after the customer has finished using the machine for the day energy will be consumed that could otherwise be saved Energy Save 159 ...

Page 162: ...ve Effectiveness of Duplex Combine Function Duplexing and the combine functions reduce the amount of paper used 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half 7 Energy Save 160 ...

Page 163: ...e the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Recommendation Please explain the above features to the customers so that they can reduce their paper usage Total counter SP8 581 001 Duplex counter SP8 411 001 The following table shows paper savings and how the counters increase for some simple ex...

Page 164: ...viously The following table shows paper savings and how the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8 581 001 1 1 1 0 1 2 2 1 1 1 3 3 2 1 2 4 4 2 2 2 5 5 3 2 3 10 10 5 5 5 20 20 10 10 10 Duplex 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8 58...

Page 165: ...Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8 581 001 5 5 2 3 3 6 6 2 4 3 7 7 2 5 4 8 8 2 6 4 9 9 3 6 5 10 10 3 7 5 11 11 3 8 6 12 12 3 9 6 Paper Save 163 ...

Page 166: ...MEMO 164 EN ...

Page 167: ...Model Gim P1a Machine Code M171 Appendices September 2014 ...

Page 168: ......

Page 169: ...Paper Feed Unit PB1070 13 2 Appendices Preventive Maintenance Tables Preventive Maintenance Tables 15 Maintenance Tables 15 Mainframe 15 Paper Feed Tray PB1060 Paper Feed Tray PB1070 17 Other Yield Parts 17 3 Appendices SP Mode Tables Service Program Mode 19 Service Table Key 19 Main SP Tables 1 20 SP1 XXX Feed 20 Main SP Tables 2 27 SP2 XXX Drum 27 Main SP Tables 3 40 SP3 XXX Process 40 Main SP T...

Page 170: ...Main SP Tables 8 73 SP8 XXX Data Log 2 73 Keys and abbreviations in Data Log 2 73 Input and Output Check 79 Input Check Table 79 Output Check Table 80 Printer Service Mode 82 SP1 XXX Service Mode 82 2 ...

Page 171: ...e Desktop CPU ARM Cortex A8 500MHz Memory 256MB Photosensitivity Type OPC Drum Development System Non magnetic one component development system Fusing System Thin hard heating roller fusing system Warm up Time 19 seconds or less 23 C rated voltage First Print Time 6 5 seconds or less 3 ...

Page 172: ...m size Min 60mm x 127mm 2 4 x 5 0 Max 216mm x 900mm 8 5 x 35 4 Op Paper Tray A4 SEF B5 SEF A5 B6 SEF A6 SEF LG SEF Government LG SEF G LT SEF LT SEF HLT SEF Executive SEF F SEF Foolscap SEF Folio SEF 16K SEF Custom size Min 100mm x 148mm 4 0 x5 9 Max 216mm x 356mm 8 5 x 14 0 Paper Thickness Tray1 52 162g m2 45 139kg Bypass 52 162g m2 45 139kg Duplex 52 162g m2 45 139kg Resolution Print 1200dpi Ton...

Page 173: ...tinuous Printing Speed One side printing 30 ppm A4 SEF 31 ppm LT SEF Two side printing 15 ppm A4 SEF 16 ppm LT SEF Resolution 600 600 dpi 1 200 1 200 dpi Printer Language Standard PCL5e 6 Postscript3 Interface Standard Ethernet 100BASE TX 10BASE T USB2 0 Protocol TCP IP IPv4 IPv6 SNMP MIB WSM Compatible OS Standard Windows XP Vista 7 8 8 1 Windows Server 2003 2003 R2 2008 2008 R2 2012 2012 R2 Mac ...

Page 174: ...4 257 N N N N A4 SEF 210 297 A A D C A4 LEF 297 210 N N N N B5 SEF 182 257 B B D N B5 LEF 257 182 N N N N A5 SEF 148 210 A A D N A5 LEF 210 148 B B D N B6 SEF 128 182 B B D N B6 LEF 182 128 N N D N A6 SEF 105 148 A A D N A6 LEF 148 105 N N N N DLT SEF 11 17 N N N N DLT LEF 17 11 N N N N LG SEF 8 1 2 14 A A D C LG LEF 14 8 1 2 N N N N LT SEF 8 1 2 11 A A D C LT LEF 11 8 1 2 N N N N 1 Appendices Spe...

Page 175: ...D N Executive SEF 7 1 4 10 1 2 B B D N Executive LEF 10 1 2 7 1 4 N N N N F SEF 8 13 B B D C F LEF 13 8 N N N N Foolscap SEF 8 1 2 13 B B D C Foolscap LEF 13 8 1 2 N N N N Folio SEF 8 1 4 13 B B D C Folio LEF 13 8 1 4 N N N N Com10 SEF 4 1 8 9 1 2 B N D N Com10 LEF 9 1 2 4 1 8 N N N N Monarch SEF 3 7 8 7 1 2 B N D N Monarch LEF 7 1 2 3 7 8 N N N N C5 SEF 162 229 B N D N C5 LEF 229 162 N N N N C6 S...

Page 176: ...stcard SEF 100 148 N N N N Postcard LEF 148 100 N N N N Double postcard SEF 200 148 N N N N Double postcard LEF 148 200 N N N N Remarks Standard Tray Optional Tray A Supported size Need to set the dial to the paper size B Supported size Need to set the dial and select the paper size by operation panel N Not supported Remarks Bypass Tray C Supported D Supported Need to select the Bypass Tray and th...

Page 177: ...20 297 N B4 SEF 257 364 N B4 LEF 364 257 N A4 SEF 210 297 C A4 LEF 297 210 N B5 SEF 182 257 C B5 LEF 257 182 N A5 SEF 148 210 C A5 LEF 210 148 C B6 SEF 128 182 C B6 LEF 182 128 N A6 SEF 105 148 C A6 LEF 148 105 N DLT SEF 11 17 N DLT LEF 17 11 N LG SEF 8 1 2 14 C LG LEF 14 8 1 2 N LT SEF 8 1 2 11 C Supported Paper Sizes 9 ...

Page 178: ...5 1 2 N Executive SEF 7 1 4 10 1 2 C Executive LEF 10 1 2 7 1 4 N F SEF 8 13 C F LEF 13 8 N Foolscap SEF 8 1 2 13 C Foolscap LEF 13 8 1 2 N Folio SEF 8 1 4 13 C Folio LEF 13 8 1 4 N Com10 SEF 4 1 8 9 1 2 C Com10 LEF 9 1 2 4 1 8 N Monarch SEF 3 7 8 7 1 2 C Monarch LEF 7 1 2 3 7 8 N C5 SEF 162 229 C C5 LEF 229 162 N C6 SEF 114 162 C C6 LEF 162 114 N DL Env SEF 110 220 C 1 Appendices Specifications 1...

Page 179: ...16K SEF 195 267 C 16K LEF 267 195 N Custom Size Width mm 60 216 Custom Size Length mm 127 900 Postcard SEF 100 148 C Postcard LEF 148 100 N Double postcard SEF 200 148 C Double postcard LEF 148 200 C Remarks Output Tray C Supported N Not supported Supported Paper Sizes 11 ...

Page 180: ...ties are available Software Description Device Manager NX Lite A PC Client based application program that monitors and manages up to 250 networked print devices Device Manager NX Accounting DeskTopBinder SmartDeviceMonitor for Client A printer management utility for client users A utility for peer to peer printing over a NetBEUI or TCP IP network A peer to peer print utility over a TCP IP network ...

Page 181: ...s Paper Output Capacity 250 sheet Power Consumption 15 0 W Dimension W x D x H W370 D392 H95 mm W14 6 D15 4 H3 7 inch Weight 4 1 kg 9 0 lbs Paper Feed Unit PB1070 Category Item Unit Paper Size A4 B5 A5 B6 A6 Legal Letter HLT GovernmentLG GLT Eng Quatro Executive F Foolscap Folio 16K Custom size Min 100mm x 216mm 3 93 x 8 46 Max 148mm x 356mm 5 83 x 14 0 Paper Weight 52 162 g m2 14 43 lbs Paper Out...

Page 182: ...Category Item Unit Dimension W x D x H W370 D392 H125 mm W14 6 D15 4 H4 9 inch Weight 4 5 kg 9 9 lbs 1 Appendices Specifications 14 ...

Page 183: ...ol keys C Clean R Replace Mainframe Paper Feed Item 20K 120K 600K EM Remarks Registration Roller C Wipe with a damp cloth Registration Sensor C Remove dust with a dry cloth when sensor failure occurs Vertical Transport Roller C Wipe with a damp cloth Paper Feed Roller Tray R C Replace when a feeding failure occurs Wipe with a damp cloth when cleaning Friction Pad Tray R C Replace when a double fee...

Page 184: ...form this concurrently with PCDU replacement Use the LED lens cleaner packed with the unit or mainframe Transfer Item 20K 120K 600K EM Remarks Image Transfer Roller R C Wipe with a damp cloth then dry cloth when cleaning Fusing Item 20K 120K 600K EM Remarks Fusing Unit R C Wipe with a damp cloth then dry cloth when cleaning Duplex Item 20K 120K 600K EM Remarks Duplex Transport Roller C Wipe with a...

Page 185: ...Tray R C Replace when a double feed occurs Wipe with a dry cloth when cleaning Other Yield Parts The parts mentioned in these tables have a target yield However the total copy print volume made by the machine will not reach the target yield within the machine s targeted lifetime if the machine is used under the target usage conditions ACV color ratio P J and C O So these parts are categorized not ...

Page 186: ...2 Appendices Preventive Maintenance Tables 18 ...

Page 187: ...tep The setting can be adjusted in the range 9 value reset to 3 0 after an NVRAM reset and the value can be changed in 0 1 mm steps with each key press DFU Denotes Design or Factory Use Do not change this value Japan only The feature or item is for Japan only Do not change this value FSP This denotes a Factory Service Program mode 19 ...

Page 188: ...per 1 001 001 By pass E 4 0 to 4 0 0 0 0 1 mm step 1 001 002 Tray 1 E 1 001 003 Tray 2 E 1 001 006 Duplex E 1002 User S to S Reg Adjusts the printing side to side registration from each paper feed station using the Trimming Area Pattern To move the start position to the right increase the value To move the start position to the left decrease the value 1 002 001 By pass E 4 0 to 4 0 0 0 0 1 mm step...

Page 189: ...hen the amount of time that the paper pauses at the nip of the registration rollers if you notice a large amount of skew in printouts 1 003 011 By pass Plain E 5 to 5 0 1 mm step 1 003 012 By pass Thick E 1 003 013 By pass Envelope E 1 003 021 Tray1 Plain E 1 003 022 Tray1 Thick E 1 003 023 Tray1 Envelope E 1 003 031 Tray2 Plain E 5 to 5 0 1 mm step 1 003 032 Tray2 Thick E 1 003 061 Duplex Plain E...

Page 190: ...40 to 205 177 1deg step 1 105 025 C Thick1 LowTemp E 140 to 205 185 1deg step 1 105 031 FuserOffMode E 0 or 1 1 1 step The switch that turns the fuser off after the idle process runs over 30 minutes 1105 Curl Dec Mode 1 105 021 Mode Display E 0 or 1 0 1 step Enables or disables the CurlDecMode 0 Disabled 1 Enabled 1 105 022 PreprtRotTime E 500 to 60000 20000 500msec step Sets the pre print rotatio...

Page 191: ...0 or 1 0 1 1113 Env Fus Cond 1 113 001 PrePrtRotTime E 500 to 60000 7000 500msec step 1135 Inrush Control Enables or disables the setting of Inrush control 0 Disabled 1 Enabled 1 135 001 Inrush control E 0 or 1 0 1 step 1152 Nip Width Measuring Checks the fusing nip band 1 152 001 0 Off 1 On E 0 or 1 0 1 step 1159 Fusing Jam Detect Disables or enables the consecutive jam error for the fusing unit ...

Page 192: ...10 to 10 0 1mm step Adjusts the reverse stop timing of the range from the Registration Sensor Off to the Paper Exit Inverter motor Makes it slower or faster than the default 1 907 015 Re Feed Stop Posi E 10 to 10 0 1mm step Adjusts the reverse stop timing of the range from the duplex entrance sensor On to the duplex clutch Makes it slower or faster than the default 1908 Paper Timing Adj Adjusts th...

Page 193: ...er 1 921 023 Tray1 Envelope E 4 0 to 4 0 0 0 0 1mm step Adds on to the adjusted values of the Plain paper 1 921 031 Tray2 Plain E 4 0 to 4 0 0 0 0 1mm step Reflects adjustment values with no change 1 921 032 Tray2 Thick E 4 0 to 4 0 0 0 0 1mm step Adds on to the adjusted values of the Plain paper 1 921 061 Duplex Plain E 4 0 to 4 0 0 0 0 1mm step Reflects adjustment values with no change 1 921 062...

Page 194: ...52 Fan Off Mode Time 1 952 001 E 0 to 60 13 1min step 1998 Print Target Temp 1 998 001 Fusing Clean Temp E 140 to 205 165 1 deg step 1998 Reserve SP 1 998 002 reserve02 E 0 to 255 0 1 step 1 998 003 reserve03 E 1 998 004 reserve04 E 1 998 005 reserve05 E 1 998 006 reserve06 E 0 to 65535 0 1 step 1 998 007 reserve07 E 1 998 008 reserve08 E 1 998 009 reserve09 E 1 998 010 reserve10 E 3 Appendices SP...

Page 195: ...ts the target dark potential Vd in the Env Division low humidity This setting is available when the bias control is On 2 001 012 Vd_ref_midhumi E 700 to 400 470 10V step Displays or adjusts the target dark potential Vd in the Env Division mid humidity This setting is available when the bias control is On 2 001 013 Vd_ref_highhumi E 700 to 400 490 10V step Displays and adjusts the target dark poten...

Page 196: ...a2 E 0 0 to 10 0 5 0 0 1 step Displays and adjusts the coefficient a2 that is of the C caluculated function F Vd AH D This setting is available when the bias control is On 2 001 103 F Coefficient a3 E 20 to 0 9 9 0 1 step Displays and adjusts the coefficient a3 that is of the C caluculated function F Vd AH D This setting is available when the bias control is On 2101 Reg Correct The amount of the c...

Page 197: ...Width E 2 103 008 Duplex RightWidth E 2104 Exposure energy 2 104 010 Normal Print E 0 23 to 0 98 0 50 0 01 uJ cm2 step LEDA light emission energy Normal printing Bk Display Setting 2 104 011 Normal Discharge E 0 23 to 0 98 0 70 0 01 uJ cm2 step LEDA light emission energy Quenching pattern Normal speed Display Setting 2 104 012 Low Discharge E 0 23 to 0 98 0 70 0 01uJ cm2 step LEDA light emission e...

Page 198: ...0mm step 2 201 013 Line3 L3 E 2000000 to 2950000 3000000 50000mm step 2 201 014 Line4 L4 E 3000000 to 7950000 5000000 50000mm step 2 201 015 Line5 L5 E 8000000 to 19950000 8000000 50000mm step 2 201 016 Line6 L6 E 20000000 to 29950000 20000000 50000mm step 2 201 017 Line7 L7 E 30000000 to 39950000 33000000 50000mm step 2 201 204 Coefficent a4 E 0 00 to 0 50 0 13 0 01 step 2 201 205 Coefficent a5 E...

Page 199: ... 009 Power Error E 0 or 1 0 1 step 2301 T bias Control Transfer Bias Control Use these SP s to adjust the power output and power coefficient used to transfer the toner image from drum to paper Four separate voltages are applied before the leading edge at the leading edge of the paper across the image area and at the trailing edge of the paper Notes The coefficient adjustment should be done before ...

Page 200: ...of 30K and 60K 2 301 103 Used Adjust A4 E 0 to 100 65 1 step Output adjustment for the value of the transfer output table which is to be a basis when the transfer paper count is in the range of 60K and 90K 2 301 104 Used Adjust A5 E 0 to 100 60 1 step Output adjustment for the value of the transfer output table which is to be a basis when the transfer paper count is over 90K 2401 Timing Control 2 ...

Page 201: ...step 2 924 005 Remaining M 182 E 0 01 to 1 00 0 21 0 01g sec step 2 924 006 Remaining L 182 E 0 01 to 1 00 0 17 0 01g sec step 2925 Toner Supply 2 925 001 consumed amount E 0 0 to 100000 0 0 0 0 1mg step Counter for judging to supply toner during printing 2 925 002 Supply Threshold E 1 0 to 100000 0 300 0 0 1mg step Threshold for judging to supply toner during printing 2 925 003 Sup Coefficient E ...

Page 202: ...cient E 0 0 to 5 0 1 5 0 1 step Coefficient for calcurating the amount of toner supplying during printing after toner cartridge is replaced 2 927 004 Initial Flag E 0 or 1 0 1 step Information used to detect the replacements and judge the upper limit 2 927 005 Exchange Count E 0 to 1000 0 1count step Counter for new toner detection 2930 Detection 2 930 001 Cleaner Count E 1 to 20 5 1cycle step Cou...

Page 203: ... 70 18 1count step Counter for judging the upper limit when toner remaining in the developer detected 2 930 008 MM 240 Lower E 0 to 70 34 1count step Counter for judging the lower limit when toner remaining in the developer detected 2 930 009 LL 240 Upper E 0 to 70 18 1count step Counter for judging the upper limit when toner remaining in the developer detected 2 930 010 LL 240 Lower E 0 to 70 36 ...

Page 204: ...n toner remaining in the developer detected 2 930 017 Sensor Standard V E 0 0 to 3 3 2 0 0 1V step Threshold for judging the detection result of toner end sensor 2 930 018 Average Count E 0 to 255 0 1count step Result of remaining detection in the developer 2 930 019 Self Detection E Execute Detects forcibly the toner remaining in the developer 2 930 020 Self Mixing Time E 0 to 300 10 1sec step Re...

Page 205: ... 0 0 0 1g step Counter for detecting toner end 2 940 002 Remaining Time E 0 to 300 0 1sec step Threshold for detecting toner end 2941 Remain Control Counter for supplying triggered by the front cover open close during Power ON 2 941 001 closing count E 0 to 65535 0 1count step 2952 S_PaperRefresh Correction coefficients of the toner refresh control when printing the small sized paper 2 952 001 Inp...

Page 206: ...00000 to 960000000 10490000 10000mm step The parameter which is used to calculate the print stop end threshold mm Print stop end threshold mm End threshold distance mm End margin distance mm 1 kp 650000 mm Add approximately 650000 mm to increase the end distance by 1 kp 2998 Timing Control 2 998 001 T ReverseRotation E 1 to 100 32 1msec step Adjusts the reverse rotation time of PCU reverse rotatio...

Page 207: ...2 998 004 T NormalRotation2 E 1 to 100 120 1msec step Adjusts the normal rotation time of PCU reverse rotation Main SP Tables 2 39 ...

Page 208: ...v Bias Control Development Bias Control On Off designation 3 501 001 On Off E 0 or 1 1 1 step 0 Off 1 On 3502 C Bias Control C bias Control On Off designation 3 502 001 On Off E 0 or 1 1 1 step 0 Off 1 On 3800 Days Before End Switches the near end timing days before end toner 3 800 001 Waste Toner E 0 to 2 1 1 step 0 Earlier 1 Normal 2 Later 3 Appendices SP Mode Tables 40 ...

Page 209: ...counting counter is displayed on the LCD or not SP5 801 001 003 will not clear this SP The value will be under an exclusive control because the value varies in segments 5 045 001 Counter Method C 0 or 1 0 1 step 0 Pattern 1 1 Pattern 2 5051 Refill Toner Disp Enables or disables the toner refill detection display 5 051 001 C 0 or 1 0 1 step 0 On 1 Off 5055 Display IP Address Display or does not dis...

Page 210: ...toner near end condition is detected This does not change the toner near end condition indication in the operation panel LCD 5 083 001 Toner Near End C 0 or 1 0 1 step 0 Off 1 On 5302 Set Time Adjusts the RTC real time clock time setting for the local time zone Examples For Japan 9 GMT enter 540 9 hours x 60 min JP 540 Tokyo NA 300 New York EU 60 Paris CH 480 Peking TW 480 Taipei AS 480 Hong Kong ...

Page 211: ...t 1 AtLessThanThresh Changes the timing of the Toner Supply Call via the Remote when the following conditions occur 5 507 081 Toner Call Thresh C 10 or 90 10 10 step 5515 SC Alarm Setting With NRS New Remote Service in use these SP codes can be set to issue an SC call when an SC error occurs If this SP is switched off the SC call is not issued when an SC error occurs 5 515 001 SC Call C 0 or 1 1 1...

Page 212: ...9 Input Check Table 5804 OUTPUT Check See page 80 Output Check Table 5810 SC Reset Cancel SC of the CE cancellation 5 810 001 Fusing SC Reset E 0 or 1 0 1 step Execute 5811 MachineSerial 5 811 002 Display E 0 to 255 0 1 step Displays the machine serial number 5 811 004 BCU E 0 to 255 0 1 step Inputs the machine s serial number 5811 Machine No Setting 5 811 003 ID2 Code Display C 17digit characters...

Page 213: ...TE This SP setting is changed to 1 after Remote register has been completed 5 816 004 Commnication Test C Execute Judges whether or not to communicate with the center correctly after the NRS equipment is set The communication test call is executed in remote service A return value of the execution is 0 to 99 0 Normally finished during the center in operation 1 Normally finished during the center ou...

Page 214: ...C Gate registered 2 Equipment registered 5 816 025 GW URL C DFU 5 816 026 Polling Interval C 60 to 99999 60 1 sec step Displays and sets the polling interval to NRS G W If 0 is designated the polling with 0x7fffffff interval is designated actually 5 816 027 HTTP Con Timeout C 1 to 90 30 1 sec step Timeout time for connecting to G W This is enabled only when Remote is in operation 5 816 028 HTTP Se...

Page 215: ... W 5 816 039 Rescue G W URL C Up to 81 http 210 173 216 60 Rescue AS Sets and checks the URL of the rescue G W 5 816 040 Per Notice Mode C 0 to 5 0 1 step Displays the notifying timing specified by G W 0 Not notify 1 Notify immediately 2 Monthly 3 Weekly 4 Daily 5 At specified interval 5 816 041 Cnt Notice Mode C 5 816 042 Per Notice Time C 0 to 0xffffffff 0 1 step Displays the notifying timing sp...

Page 216: ...tual next notifying date based on the notifying date and time on setting The notifying date is displayed as elapsed time in seconds from 00 00 00 January 1 1970 5 816 047 Next Cnt End Time C 0 to 0xffffffff 0 1 step Displays the notifying type and date specified by G W and actual next notifying date based on the notifying date and time on setting The notifying date is displayed as elapsed time in ...

Page 217: ...lue second for determining that the certification is expiring during RC Gate operation During RC Gate operation when it reaches the date when the period set by this SP before expiration date written on the certificate is left it detects that validity is close to expiration and notifies that to Gateway If notification failed it notifies again at the date when the 1 4 and 1 10 of the set period is l...

Page 218: ...ed in the SMC report 5 816 064 HTTP Proxy Port C 0 to 65535 8080 1 step This SP sets the port number of the proxy server used for communication between the embedded RCG N and the gateway This setting is necessary to set up the embedded RC Gate N This port number is customer information and is not printed in the SMC report 5 816 065 HTTP Prox AutUsr C up to 31 1 step This SP sets the HTTP proxy cer...

Page 219: ...This SP sets the HTTP proxy certification password The length of the password is limited to 31 characters Any character beyond the 31st character is ignored This name is customer information and is not printed in the SMC report Main SP Tables 5 51 ...

Page 220: ...ed of the certification update request 13 The notification of the request for certification update has completed successfully and the system is waiting for the certification update request from the rescue GW URL 14 The notification of the certification request has been received from the rescue GW controller and the certification is being stored 15 The certification has been stored and the GW URL i...

Page 221: ...fication that no certification was issued 6 Notification that GW URL does not exist 5 816 069 Cer Updt ReqID C The ID of the request for certification 5 816 071 HTTP ConRty IntBU C 0 to 65535 3 1sec step 5 816 072 HTTP ConRty BU C 0 to 255 3 1 step 5 816 073 HTTP ConReqDelBU C 0 to 255 5 1sec step 5 816 074 HTTP ConTimOut BU C 0 to 90 30 1sec step 5 816 075 Multipart Max BU C 0 to 10 10 1 step 5 8...

Page 222: ...ilable 1 Avilable 5 816 125 CERT MAC Pass C Up to 31 char 5 816 131 CERT Pass Phrase BU C Up to 31 char 5 816 132 CERT Use MAC BU C 0 or 1 0 1 step 0 Not available 1 Avilable 5 816 133 CERT MAC Pass BU C Up to 31 char 5 816 135 Reg Notify Int C 0 to 4294967295 0 1 step 5 816 136 Reg Notify Week C 0 to 6 0 1 step 0 Sunday 1 Monday 2 Tuesday 3 Wednsday 4 Tursday 5 Friday 6 Saturday 5 816 137 Count N...

Page 223: ...set Only Box registration is completed In this status Remote device cannot communicate with this device 2 The Embedded RCG Gate is set In this status the Remote device cannot communicate with this device 3 The Remote device is being set In this status the Embedded RCG Gate cannot be set 4 The Remote module has not started 5 816 202 Instl ID C Allows entry of the request number needed for the Embed...

Page 224: ...or 9 Inquiry executing 20 Dial up authentication error 21 Answer tone detection error 22 Carrier detection error 23 Invalid setting value modem 24 Low power supply current 25 Unplugged modem 26 Busy line 5 816 205 Instl Ref Section C Displays the result of the notification sent to the device from the GW URL in answer to the inquiry request Displayed only when the result is registered at the GW URL...

Page 225: ... 20 Dial up authentication error 21 Answer tone detection error 22 Carrier detection error 23 Invalid setting value modem 24 Low power supply current 25 Unplugged modem 26 Busy line 5 816 208 Instl ErrorCode C 2147483647 to 2147483647 Cause Code Meaning Illegal Modem Parameter 11001 Chat parameter error 11002 Chat execution error 11003 Unexpected error 11004 Cutting process occurred during modem c...

Page 226: ...from GW URL 2387 Not supported at the Service Center 2389 Database out of service 2390 Program out of service 2391 Two registrations for same device 2392 Parameter error 2393 Basil not managed 2394 Device not managed 2395 Box ID for Basil is illegal 2396 Device ID for Basil is illegal 2397 Incorrect ID2 format 2398 Incorrect request number format 5 816 209 Instl Clear C Execute Releases the machin...

Page 227: ...828 Network Setting Interface selection for Ethernet 5 828 001 IPv4 Address Ethernet IEEE 802 11 C 00000000h to ffffffffh 0B16212Ch Refers to Sets IPv4 address used in Ethernet Data is handled in 8 bits when displaying current value or on operating part or printing with summary print 5 828 002 IPv4 Subnet Mask Ethernet IEEE 802 11 C 00000000h to ffffffffh 00000000h 1 step Refers to Sets IPv4 addre...

Page 228: ... print 5 828 006 DHCP Ethernet IEEE 802 11 C 0 or 1 1 1 step 0 Not used manual setting 1 Use Refers to Sets whether or not to set IP address using DHCP in Ethernet 5 828 008 Enabled Protocol C 0 to 255 1 1 step 0 off 1 on Refers to Sets enabled protocol used in network bit0 IPv4 0 off 1 on 0x01 bit1 Reserved 0 off 1 on 0x02 bit2 Reserved 0 off 1 on 0x04 bit3 Reserved 0 off 1 on 0x08 bit7 IPv6 0 of...

Page 229: ...28 091 Web 0 Off 1 On C 0 or 1 1 1 step Enables or disables the Web operation 0 Disable 1 Enable 5 828 123 Active SSL TLS Encryption Mode C 0 to 2 2 1 step 0 Only ciphertext 1 Ciphertext in preference 2 Ciphertext plaintext Specifies communication allowed in SSL TLS 5 828 156 IPv6 Manual Address C This SP is the IPv6 manually set address referenced on the Ethernet in the format Manual Set Address ...

Page 230: ...SNMP bit4 Bonjour bit5 SSL TLS bit6 to 30 reserved bit31 TELNET 5 828 161 IPv6 Stateless Auto Setting C 0 or 1 1 1 step Enables or disables the automatic setting for IPv6 stateless 0 Disable 1 Enable 5 828 217 IPsec Mode Setting C 0 or 1 0 1 step Sets Enable Disable for IPsec 0 Disable 1 Enable 5 828 249 DUID C 00000000000000 Sets DU ID value of DHCPv6 in hexadecimal 14 bytes 5831 Initial Setting ...

Page 231: ...hange 5 844 002 Vendor ID C 0x0000t o0xffff 0x05ca DFU 5 844 003 Product ID C 0x0000 to 0xffff 0x0443 DFU 5 844 004 Device Release Number C 0 to 9999 256 DFU 5 844 005 Fixed USB Port C 0 or 1 0 1 step Sets On Off for USB port fixed function 0 Off 1 On 5 844 200 Debug I F Setting C 0x00 to 0xff 0x00 1 step Sets Enable Disable for dbgmon connection 1 Disabled Other than 1 Enabled 5849 Installation D...

Page 232: ...nfo Initialize Writes to flash ROM the common proof for validating the device for NRS specifications 5 870 003 C Execute 5875 SC Auto Reboot Determines whether the machine reboots automatically when an SC error occurs 5 875 001 Reboot Mode C 0 or 1 0 1 step Enables or disables the automatic reboot function when an SC error occurs The reboot is not executed for Type A or C SC codes 0 The machine re...

Page 233: ... If the NVRAM is defective these names should be registered again After selecting press the Original Type key and key at the same time When the setting is completed the beeper sounds five times 5 907 001 C 5 907 002 Maker Name C 5 907 003 Model Name C 5930 MeterClick Charge 5 930 001 Setting E 0 or 1 0 1 step 5931 Life Alert Disp 5 931 001 Mentenance Kit E 0 or 1 0 1 step 5 931 002 PCDU E 5 931 00...

Page 234: ...cal counter device is removed If it is detected SC610 occurs 5 987 001 0 Off 1 On E 0 or 1 0 1 step 0 Off 1 On 5990 SP Print Mode Prints out the SMC sheets 5 990 002 SP C Execute Press Execute key to start printing the SMC sheets 5 990 003 User Program C 5 990 006 Non Default C 5 990 231 Printer Service Summary C 3 Appendices SP Mode Tables 66 ...

Page 235: ... are displayed on the screen and also can be seen on the SMC logging outputs If the same SC codes are detected continuously and total counter is not increasing it only logs once in case of deleting other SC code logs 7 403 001 Latest C 0 to 65535 1 step 7 403 002 Latest 1 C 7 403 003 Latest 2 C 7 403 004 Latest 3 C 7 403 005 Latest 4 C 7 403 006 Latest 5 C 0 to 65535 1 step 7 403 007 Latest 6 C 7 ...

Page 236: ...3 014 Distance Trans E 7 803 022 Usage PCDU E 0 to 255 0 1 step 7 803 023 Usage Fuser E 7 803 024 Usage Trans E 7 803 025 Usage Feed E 7 803 026 Usage Fric Pad E 7804 Reset PM Counter Counter reset by execution SP 7 804 002 PCDU E Execute 7 804 003 Fuser E 7 804 004 Trans E 7 804 005 Feed E 7 804 006 Fric Pad E 7 804 010 Maintenance Kit E 7 804 011 All E 7805 Counter Continue 7 805 001 Setting E E...

Page 237: ...t access to the ID chip 7 931 001 Machine ID E 0 to 255 0 1 step 7 931 002 Version E 7 931 003 Brand ID E 7 931 004 Area ID E 7 931 005 Class ID E 7 931 006 Color ID E 7 931 007 Maintenance ID E 7 931 008 New AIO E 7 931 009 Recycle Count E 7 931 010 EDP Code E 7 931 011 Serial No E 7 931 012 Remaining Toner E 0 to 100 0 20 step 7 931 013 Toner End E 7 931 014 Refill Flag E 7 931 015 R Total Cnt E...

Page 238: ... to 255 0 1 step 7 932 002 Class ID E 7 932 003 Maintenance ID E 7 932 004 New AIO E 7 932 005 Serial No E 7 932 006 Install Date E 7 932 007 Sheets E 0 to 999999 0 1sheet step 7 932 008 Distance E 0 to 999999999 0 1mm step 7 932 010 Control Distance E 7 932 011 PM Chg Sheets E 7 932 012 PM Chg Distance E 7 932 013 Cleaning 1 Count E 0 to 65535 0 1count step 7 932 014 Cleaning 2 Count E 7935 Toner...

Page 239: ...935 012 3 Refill Flag E 7 935 013 4 Serial No E 7 935 014 4 Install Date E 7 935 015 4 R Total Cnt E 0 to 99999999 0 1 step 7 935 016 4 Refill Flag E 7 935 017 5 Serial No E 7 935 018 5 Install Date E 7 935 019 5 R Total Cnt E 0 to 99999999 0 1 step 7 935 020 5 Refill Flag E 7 935 021 1 Toner End E 7 935 022 2 Toner End E 7 935 023 3 Toner End E 7 935 024 4 Toner End E 7 935 025 5 Toner End E 7936...

Page 240: ...0 0 1 step 7 936 008 4 Install Date E 0 0 0 step 7 936 009 5 Serial No E 0 0 1 step 7 936 010 5 Install Date E 0 0 0 step 7952 Days Before End Switch the timing of the near end Days until the end 7 952 001 Maintenance Kit E 0 to 2 1 1 step 0 Earlier 1 Normal 2 Later 7 952 002 PCDU E 0 to 2 1 1 step 0 Earlier 1 Normal 2 Later 7993 Total Counter Sheet number counter Engine Total 7 993 001 E 0 to 999...

Page 241: ...ication S Scan application O Other applications external network applications for example Refers to network applications such as Web Image Monitor Utilities developed with the SDK Software Development Kit will also be counted with this group in the future The Group 8 SP codes are limited to 17 characters forced by the necessity of displaying them on the small LCDs of printers and faxes that also u...

Page 242: ...rgins GenCopy Generation Copy Mode GPC Get Print Counter For jobs 10 pages or less this counter does not count up For jobs larger than 10 pages this counter counts up by the number that is in excess of 10 e g for an 11 page job the counter counts up 11 10 1 ImgEdt Image Edit performed on the original with the copier GUI e g border removal adding stamps page numbers etc K Black YMCK LSize Large pap...

Page 243: ...nd A3 simplex count as two pages if the A3 DLT counter SP is switched ON PJob Print Jobs Ppr Paper PrtJam Printer plotter Jam PrtPGS Print Pages R Red Toner Remaining Applies to the wide format model A2 only This machine is under development and currently not available Rez Resolution SC Service Code Error SC code displayed Scn Scan Sim Simplex Simplex printing on 1 side S to Email Scan to E mail S...

Page 244: ...99999 0 1 step 8 071 008 21 50 Pages C 8 071 009 51 100 Pages C 8 071 010 101 300 Pages C 8 071 011 301 500 Pages C 0 to 99999999 0 1 step 8 071 012 501 700 Pages C 8 071 013 701 1000 Pages C 8 071 014 1001 Pages C Interrupted jobs paper jam etc are counted even though they do not finish If a job is paused and re started it counts as one job If the finisher runs out of staples during a print and s...

Page 245: ...l reports done in the service mode service summaries engine maintenance reports etc Test prints for machine image adjustment Error notification reports Partially printed pages as the result of a copier jam 8411 Prints Duplex This SP counts the amount of paper front back counted as 1 page used for duplex printing Last pages printed only on one side are not counted 8 411 001 C 0 to 99999999 0 1 step...

Page 246: ...al printout number for each color 8 921 001 Coverage Bk C 0 to 2147483647 0 1 step 8 921 011 Coverage P Bk C 0 to 99999999 0 1 step 8999 AdminCounter 8 999 001 Total C 0 to 99999999 0 1 step 8 999 007 Printer BW C 8 999 013 Duplex C 3 Appendices SP Mode Tables 78 ...

Page 247: ...e E 0 to 15 0 1 step 5 803 002 Paper End E 0 or 1 0 1 step 5 803 003 Bypass Paper End E 5 803 004 Bypass Tray E 5 803 005 Paper Exit Full E 5 803 006 Paper Exit E 5 803 008 Registration E 5 803 010 Duplex Entrance E 0 or 1 0 1 step 5 803 012 Rear Interlock E 5 803 013 Front Interlock E 5 803 017 Fusing Unit New E 5 803 018 Fusing Unit Set E 0 or 1 0 1 step 5 803 019 HVP SC_C_DV E 5 803 020 HVP SC_...

Page 248: ...04 001 All Off E 0 or 1 0 1 step 5 804 002 MainMT CW High E 5 804 003 MainMT CW Mid E 5 804 004 MainMT CW Low E 5 804 005 MainMT CCW High E 5 804 006 MainMT CCW Mid E 0 or 1 0 1 step 5 804 007 MainMT CCW Low E 5 804 009 PSU Fan E 5 804 010 Fusing Fan High E 5 804 011 Fusing Fan Low E 5 804 012 Drum Fan High E 0 or 1 0 1 step 5 804 013 Drum Fan Low E 5 804 014 Registration CL E 5 804 015 Paper Feed...

Page 249: ...v SOL E 5 804 023 HVP Charge E 0 or 1 0 1 step 5 804 024 HVP Development E 5 804 025 HVP Transfer E 5 804 026 HVP Transfer E 5 804 027 BICTL E 5 804 029 Toner End Sensor E 0 or 1 0 1 step 5 804 163 BANK1 Motor High E 0 or 1 0 1 step 5 804 164 BANK1 Motor Mid E 5 804 169 BANK1 Feed CL E 5 804 171 BANK1 Motor Low E Input and Output Check 81 ...

Page 250: ...r Service Mode SP1 XXX Service Mode 1001 Bit Switch 001 Bit Switch 1 Settings 0 1 bit 0 DFU bit 1 DFU bit 2 DFU bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 3 Appendices SP Mode Tables 82 ...

Page 251: ...DL processor mid job Some host systems submit jobs that contain both PS and PCL If Auto PDL switching is disabled these jobs will not be printed properly bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 003 Bit Switch 3 Settings 0 1 bit 0 DFU bit 1 DFU bit 2 DFU bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch Printer Service Mode 83 ...

Page 252: ...paper direction used with the settings Any Size Type or Any Custom Size Type LEF SEF By default Any Size Type and Any Custom Size Type treat all paper in the bypass tray as if it were loaded in the SEF direction This bitswitch changes the assumed direction to LEF bit 7 DFU 1001 Bit Switch 3 Appendices SP Mode Tables 84 ...

Page 253: ... edge to bind on Disabled Enabled If enabled the image rotation will be performed as they were in the specifications of older models for the binding of pages of mixed orientation jobs The old models are below PCL Pre 04A models PS PDF RPCS Pre 05S models bit 7 DFU 1001 Bit Switch 006 Bit Switch 6 Settings 1001 Bit Switch Printer Service Mode 85 ...

Page 254: ...uplex PS PCL5 jobs only and the last page of an odd paged duplex job PS PCL5 PCL6 are always routed through the duplex unit Not having to switch paper paths increases the print speed slightly bit 1 DFU bit 2 DFU bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 3 Appendices SP Mode Tables 86 ...

Page 255: ... a user code will be printed even if usercode authentication is enabled Note Color jobs will not be printed without a valid user code bit 4 PCL5 Switching Edge to Edge for special order for BMS company Disabled Normal Edge to Edge Enabled Special Edge to Edge bit 5 DFU bit 6 PCL PS3 Forced BW print Enabled Disabled Switches whether to ignore PDL color command bit 7 DFU 1001 Bit Switch Printer Serv...

Page 256: ...bit 1 DFU bit 2 DFU bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 010 Bit Switch A Settings 0 1 bit 0 DFU bit 1 DFU bit 2 DFU bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 3 Appendices SP Mode Tables 88 ...

Page 257: ...Switch 012 Bit Switch C Settings 0 1 bit 0 DFU bit 1 DFU bit 2 DFU bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1007 Supply Display Sets displaying remaining supply amount information or not 0 Displays remaining supply amount information 1 Does not display remaining supply amount information Printer Service Mode 89 ...

Page 258: ...002 C 004 C 006 C 1109 Economy Color Sets the toner concentration for each of text image line and paint when the Economy Color setting is enabled ON 001 Text C 0 to100 100 1 002 Image C 0 to75 50 1 003 Line C 0 to 75 30 1 004 Paint C 0 to 75 30 1 3 Appendices SP Mode Tables 90 ...

Page 259: ...MEMO 91 ...

Page 260: ...MEMO 92 EN ...

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