TheraTouch® CX2/CX4/EX4
40
TROUBLESHOOTING
ERROR CODES
Error
Code
Reason for Tone
Solution
Problem Still
Exists?
101
There is no electrode load
detected. The connection
of electrodes or lead wires
is not secure
Check the electrode pads and lead
wires. Change lead wires
or electrodes.
Contact
manufacturer tech
support.
102
103
104
105
The ultrasound applicator
is not connected well.
Check the
connection of the
ultrasound applicator.
Contact
manufacturer tech
support.
107
The output current
exceeds the setting
current value.
Restart the device
Contact
manufacturer tech
support.
108
109
110
111
The pulse duration
of the output waveform
exceeds the setting pulse
duration value.
Restart the device
Contact
manufacturer tech
support.
112
113
114
117
The self check has failed.
Restart the device
Contact
manufacturer tech
support.
118
External stim board self
check has failed.
119
Stim board may be
defective
120
The storage for favorites
is full.
Delete some of the favorite
programmings.
121
The password is wrong.
Contact manufacturer.
122
The SD socket is broken
or the SD card falls off the
socket.
Restart the device
Contact
manufacturer tech
support.
123
The communication
between the boards is
bad.
124
Start screen will not
display
125
The device does not
follow the setting
parameters.
Stop the electrotherapy, and then
restart
the device.
Contact
manufacturer tech
support.
126
The device cannot read
the SD contents.
Restart the device
Contact
manufacturer tech
support.
127
Only exists in combination
mode.
128
Improper operation of
the ultrasound head.
Ensure you are using
enough ultrasound gel on
applicator and moving
around as indicated
in the manual instructions.
Let applicator cool off
and then try again.
Contact
manufacturer tech
support.
