23
Troubleshooting
The table below lists some common problems and solutions. If you can't resolve a
problem, please contact your provider.
Problem
Possible Cause
Recommended Solution
Device Won't
Turn On
Battery is not
installed correctly
Remove the battery and re-install it
correctly
.
Battery is depleted
Use the AC or DC power adapter to
operate the device (with the battery
inserted) to recharge the battery
.
If this
does not resolve the problem, contact
your equipment provider
.
AC supply is not
connected properly
Check AC power connection and verify
solid green light on adapter.
DC Cable is not
connected properly
Check DC power connection and at
cigarette lighter or auxiliary DC power
source.
No Oxygen
The device is not
turned on
Turn on the concentrator.
Cannula is kinked or
obstructed
Check cannula and its connection to the
oxygen outlet port.
Equipment failure
Contact your provider.
Oxygen not
at full
concentration
The device is
warming up
Wait 2 minutes for the device. If the
problem is not solved, please contact
your equipment provider.
The sieve beds may
require servicing
Contact your provider to change the
sieve beds.
Alarm Occurs
Refer to previous
section-Alerts
Refer to Previous section – Alerts.
