WARRANTY
In addition to your legal rights, Rheem New Zealand Limited makes the following promise to the owner. We
will repair or, if necessary, replace a defective boiling water unit or part of it, which has failed due to faulty
manufacture on the following terms and conditions:
WARRANTY PERIOD
AGE OF BOILING WATER UNIT
FROM THE DATE OF INSTALLATION
WARRANTY COVERS ALL BOILING WATER UNITS DOMESTIC,
COMMERCIAL OR INDUSTRIAL
Up to (1) year
Free replacement of failed component, or if necessary, replacement of
the Boiling Water Unit, free of charge, including labour.**
More than (1) year
but less than (5) years
Where an inner tank fails it will be supplied free of charge, installation
and labour cost will be charged to the owner.
** Refer to item 3, Warranty Conditions.
Should your boiling water unit need service under warranty, please call RHEEM SERVICE on
0800 657 335 or refer to the yellow pages under Water Heaters for your nearest local service agent.
WARRANTY CONDITIONS:
1.The Boiling Water Unit must be installed in accordance with the installation instructions, supplied with the
Boiling Water Unit, the NZ Building Code, NZ Electrical Regulations and all relevant statutory requirements
of the area in which the Boiling Water Unit is to be installed.
2.Where a failed component or Boiling Water Unit is replaced under Warranty, the balance of the original Warranty
Period will remain effective. The replaced part or Boiling Water Unit does not carry a new Warranty.
3.Where the Boiling Water Unit is installed outside the boundaries of a metropolitan area as defined by
Rheem New Zealand Ltd, or beyond 25 km from a regional Rheem branch office, or a Rheem Authorised
Service Centre, the cost of transport, insurance and travelling costs between the nearest Rheem Authorised
Service Centre’s premises and the installed site will be for the account of the owner.
4.The Warranty only applies to the Boiling Water Unit and therefore does not cover any plumbing or electrical
parts supplied by the installer and not an integral part of the Boiling Water Unit, e.g. pressure limiting valve,
stop cock, electrical switches, pumps or fuses.
WARRANTY INFORMATION
WARRANTY EXCLUSIONS:
REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS PER THE RHEEM WARRANTY (ABOVE),
HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE BOILING WATER UNIT WARRANTY TO
BECOME VOID, AND MAY INCUR A CHARGE FOR SERVICE AND COST OF REPLACED PARTS.
1.
Accidental damage; Acts of God; failure due to misuse; incorrect installation, attempts to repair the unit other
than by a Rheem Authorised Service Agent, or the Rheem Service Department.
2.
Where it is found that there is nothing wrong with the boiling water unit; where the complaint is related to low
or high water pressure; where there is no flow of hot water due to faulty plumbing or a blocked filter; where
water leaks are related to plumbing work and not the boiling water unit or its components, where there is a
failure of electricity or water supplies.
3.
Where the boiling water unit or its component has failed directly or indirectly as a result of high water
pressure.
4.
Where the boiling water unit is located in a position that does not comply with the Rheem installation
instructions or relevant statutory requirements causing the need for major dismantling or removal of
cupboards.
5.
Subject to any statutory provisions to the contrary claims for damage to furniture, carpets, walls, foundations,
or any other consequential loss either directly or indirectly due to leakage from a boiling water unit.
6.
Repairs to the boiling water unit due to scale formation in the waterways when the heater has been
connected to a harmful water supply as outlined in the owners guide.
Contact details:
RHEEM SERVICE DEPARTMENT
475, Rosebank Road, Avondale, Auckland
Phone: 0800 657 335; Fax: 0800 657 337
12.
