Tiga User Manual
UM-Tiga-017-US
Tiga User Manual |
23
Warranty
Manufacturers Warranty
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
RGK Wheelchairs* provides a guarantee, as set out in the warranty conditions, for wheelchairs to
its customers covering the following
Warranty conditions
1. Should a part or parts of the wheelchair require repair or replacement as a result of a manufacturing and/or
material fault within 12 months or for frame and cross-braces within 5 years after delivery to the customer, then
the affected part or parts will be repaired or replaced free of charge.
2. To enforce the warranty, please contact the local reseller where the product was purchased with the exact
details of the nature of the difficulty. Should you be using the wheelchair outside the area covered by the local
reseller, repairs or replacement will be carried out by another agency as designated by the manufacturer the
wheelchair must be repaired by a RGK Wheelchairs designated Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty in
accordance with these warranty conditions for the remaining warranty period for the wheelchair in accordance
with point 1).
4. For original spare parts which have been fitted at the customer’s expense, these will have a 12 months
guarantee, (following the fitting), in accordance with these warranty conditions.
5. Consumable parts such as pads, tyres, inner tubes and similar parts are excluded from the warranty, except in
the case that premature wear of the part is the direct result of a manufacturing fault.
6. Claims from this warranty shall not arise, if a repair or replacement of a wheelchair or a part is required for the
following reasons:
•
The product or part has not been maintained or serviced in accordance with the manufacturer’s
recommendations as shown in the User Instructions and/or the Service Instructions.
•
Accessories have been used which are not specified as original accessories.
•
The wheelchair or part having been damaged by neglect, accident or improper use.
•
Changes/modifications have been made to the wheelchair or parts, which deviate from the manufacturer’s
specifications.
•
Repairs have been carried out, before our Customer Service has been informed of the circumstances.
7. This guarantee is subject to the law of the country in which the product was purchased from RGK Wheelchairs.
* Means the authorised RGK reseller from which the product was purchased.
