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For more information please visit support.revitive.com
Problem Possible Cause Solution
Troubleshooting
When using the Thigh
Pads, my thigh muscles
are aching before the
end of the treatment.
Your muscles may not yet be
strong enough to carry out a
full 20-minute session.
End the session before the end
of the 20 minutes. On your next
session start on a lower setting
(where you can feel the mild
electrical stimulation and it is
comfortable) and reduce the
duration until your muscles have
acclimatised to the stimulation.
When using the Thigh
Pads, I can’t feel the
stimulation in my
thigh.
Therapy has started and has
reached the rest period.
Depending on which program you
are running you will need to wait for
up to 10, 20 or 50 seconds before
the stimulation will start again.
Revitive is not
vibrating.
REVITIVE IS NOT DESIGNED TO VIBRATE.
Revitive is not
"rocking".
It is the muscles in your legs
that cause the “rocking”, the
IsoRocker® is a pivot.
Revitive will only rock when
increased to an intensity which
causes sufficient calf muscle
contraction. It may be that you
cannot comfortably increase the
intensity high enough until you get
used to the sensation. It is important
that the intensity is adjusted to a
level that is manageable.
Revitive is too far in front
of you.
Sit with your knees at a 90 degree
angle.
When Revitive is
rocking on a hard
floor it makes a
tapping noise.
Incorrect positioning of
Revitive or too high an
intensity level.
Adjust the positioning of Revitive or
lower the intensity level to reduce
Revitive tapping. Alternatively use a
floor mat under Revitive to cushion
the sound.
My legs are aching
after treatment.
You may have the intensity
on too high a setting and your
muscles are being overworked.
Leave adequate time after each
treatment to allow the muscles
to recover (just like after vigorous
exercise!). On your next session start
on a lower setting (where you can
feel the mild electrical stimulation
and it is comfortable) and reduce
the duration until your muscles have
acclimatized to the stimulation.
When using the
electrode pads, the
stimulation feels
uncomfortable.
The level of stimulation you
are using may be too high or
you may have broken skin.
Decrease the stimulation level using
the intensity control on the app or
the intensity control on Revitive.
You may need to discontinue use
until your skin has healed.
I am unsure which
program is selected.
The selected program is displayed at
the top of the Controller screen.
I suddenly can’t feel
stimulation when
using the electrode
pads.
You may have accidentally
paused the stimulation session
either by disconnecting a pad,
a cord or by pressing the pause
button.
When the stimulation is paused,
sections of the display on the app
and Revitive pulse. The app will
be showing the Start or Stop
buttons. Tapping resumes the
stimulation and tapping ends the
stimulation session. You will need
to re-connect the pads to your body
or re-connect the cord to be able to
resume.
Problem
Possible Cause
Solution
5610_IFU02_17816222_PRINT.indd 44-45
5610_IFU02_17816222_PRINT.indd 44-45
21/01/2021 11:12
21/01/2021 11:12
