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Troubleshooting
Problem
Possible Cause Solution
Revitive is plugged
in but there is no
power or lights.
Power adaptor not switched
on at the electrical socket or
not plugged into the device
properly.
Check electrical socket power
is switched on and the power adaptor
is plugged into Revitive correctly. If still
not working – contact your authorised
dealer.
Flat battery.
Plug device into an electrical socket and
charge battery or run using mains power
option.
My phone will not
pair with Revitive
despite going
through Revitive
app’s pairing
steps and no solid
Bluetooth icon on
Revitive
Phone’s Bluetooth not
configured correctly
1. Ensure the phone has an internet
connection by wifi or cellular (Data must
be enabled on the phone)
2. Make sure Bluetooth is enabled in the Phone Settings
3. For iOS: Make sure Bluetooth is enabled for the Revitive app –
Settings > Revitive
4. Ensure that Location Services are enabled on the phone – typically
in Settings > Privacy (iOS) or Security and Privacy (Android). This is
needed for Bluetooth pairing
5. For Android: Ensure that Location services are authorised for the
Revitive app - typically in Settings> Apps > Revitive
6. Go to the Bluetooth Settings in the Phone and Forget/Unpair any
Revitive devices listed in MY DEVICES (iOS) or PAIRED DEVICES (Android)
7. Start Revitive App again.
8. Reject any pairing requests you may see before you get to the
instructions in the Revitive app for pairing
9. Follow the RevitiveApp’s pairing instructions in the app for pairing
and put the Revitive device into paring mode as advised (flashing
Bluetooth icon on the Revitive device)
10. Press “PAIR” in app and accept any pairing requests that now
appear.
I tried pairing as
instructed but it
failed with an error
message
Secure Bluetooth pairing
flow had unexpected event
Try pairing again following the steps 1-10
above
Pairing failed but
the Bluetooth icon is
permanently on, on
Revitive
Your Revitive is already
connected to another phone
via Bluetooth
You need to remove the connection from
the other phone before you will be able
to connect to your Revitive. Go to the
other phone and shut down the Revitive
I have more than one
Revitive and I can’t
connect to the one I
want to use
Your phone is always
connecting to the other
Revitive
Remove any pairings to Revitive devices
in Settings>Bluetooth and take the
Revitive that is not required out of
Bluetooth range
Problem
Possible Cause Solution
Pairing continues to
fail and I have tried all
the previous solutions
Switch on Revitive device and insert a
pin or unfolded paper clip into the Reset
hole on its side until “00” appears in its
display.
Follow instructions above for Bluetooth
not configured correctly.
Revitive is on (lights
illuminated on the
LED display) but
I cannot feel the
electrical stimulation
through the foot-
pads.
Not placing both bare feet
on the foot-pads at the
same time.
Ensure that your feet are bare and each
foot is placed on each of the foot-pads
at the same time. Keep increasing the
intensity up to a maximum of 99 until
you feel the stimulation.
Your feet may be dry.
Moisturise the soles of your feet to
improve conductivity and stimulation
and try the procedure again. You may
also have to increase the intensity level.
The intensity level may be
on too low a setting.
This is a very safe device. Keep
increasing the intensity level towards
99 until you feel the stimulation. You
may find that you have to increase the
intensity level as you get used to the
therapy. The aim is not to get to 99 but
to find a setting that produces strong
muscle contractions in your calves and is
comfortable for you.
The electrode cord is
connected to device.
Disconnect the electrode cord - the foot-
pads will not work while the electrode
cord is plugged in.
Revitive may be in auto-
pause.
When the stimulation is paused,
sections of the display on the app and
Revitive pulse. Tapping resumes the
stimulation and tapping ends the
stimulation session. Ensure that you
have drunk plenty of water, that your
feet are well moisturised and both feet
are placed on the foot-pads.
If, having tried the
solutions above, you still
cannot feel the stimulation:
Test the device by placing one hand
across both foot-pads at the same time
(The heel end of the foot-pads is easiest).
With your other hand, and starting from
zero, increase the intensity level until you
can feel the stimulation in your hand. If
you can feel the stimulation through your
hand then the device is working. If on 99
you still cannot feel the stimulation then
please contact your authorised dealer.
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