1200-000002 r04 8 UPDATED 10/25/2022
Troubleshooting continued
PROBLEM
POSSIBLE CAUSE
SOLUTION
The mobile app is being nonresponsive
to commands
The mobile app was left open or in an
unknown state from the previous time it
was used
iOS or Android device needs to be
updated
Swipe up and force close out of the mobile
app and relaunch it
Update your mobile device with latest
software.
Delete and reinstall the app
The Cap has successfully paired and
has been properly placed on the head,
but a treatment will not start
The Cap sensor doesn’t detect the Cap
as being positioned correctly on the head
(A “Place Cap on Head” pop-up message
is shown)
Reposition the Cap or place your finger over the
forehead sensor. If your finger activates the
cap, it is likely a fit issue. Your forehead is
needed to be against this sensor to operate.
The Cap may not be fitting appropriately. Try
increasing the thickness of the back headliner
size only.
The mobile device is not connected to the
internet
Connect the mobile device to the internet while
the mobile app is in use
The Cap is not pairing with the mobile
device
Bluetooth is not enabled on your mobile
device
Enable Bluetooth on mobile device
The mobile device has connected to
another Bluetooth device, and not the
Cap
Check mobile device settings and ensure
device isn’t already paired with another device
The
mobile app is not scanning for the
Cap
Force the mobile app to scan for the Cap by
tapping “Connect your Cap” on the treatment
page .
Plug the Cap into the AC Charger for a few
seconds to reset it then try again.
The mobile app is showing a high
temperature pop-up message
The internal temperature of the Cap may
have reached a higher-than-normal
operating setting
The Cap may need to cool before continuing
treatment, remove the Cap for a brief period
and allow to cool
The mobile app is showing a low
battery pop-up message
The battery may not be in a fully charged
state
Place the Cap on the support base and charge
for at least 30 minutes or until the solid light
starts to softly blink every 4 seconds (full
charge).
The mobile app is unable to start a
treatment
The iOS or Android mobile device’s
internal software was updated prior to
the REVIAN app updating
Make sure the cap is on your head, charged and
not plugged in.
Restart the REVIAN app or check for updates to
the REVIAN app in the app store.
The mobile app will not open
The mobile device is an outdated version
and is not compatible with the mobile app
Try to delete and reinstall the app from the app
store on your device.
Your iOS device must have a software version of
10.X+ to work properly
Your Android device must have a software
version of 6.X+ to work properly.
