20 Year Limited Warranty
20 Year Limited Warranty for Reverie
Power Bases
YEAR 1: FULL COVERAGE OF PARTS
AND LABOR
YEARS 2-5: FULL COVERAGE OF PARTS
ONLY
The Purchaser’s adjustable foundation may be
equipped with a lumbar support feature. When
the lumbar support feature is articulated or any
other portion of the adjustable foundation is
in an articulated position, any use that results
in weight being distributed unevenly across
the entire top of the foundation may damage
the adjustable foundation and shall void this
warranty.
This Limited Warranty does not include
reimbursement for inconvenience, removal,
installation, setup time, loss of use, shipping,
or any other costs or expenses.
Some states may not allow the exclusion
or limitation of incidental or consequential
damages in some circumstances, so the
above limitation or exclusion may not apply to
every Purchaser. This Limited Warranty gives
the Purchaser specific legal rights, and the
Purchaser may also have other rights, which
may vary from state to state. This Limited
Warranty is valid in all states of the United
States except Alaska, Hawaii and Puerto
Rico.
YEARS 6-20: FULL COVERAGE OF FRAME
ONLY
ADDITIONAL TERMS AND CONDITIONS
Repairs to or replacement of the adjustable
power base or its components under the terms
of this Limited Warranty will apply to the original
warranty period and will not serve to extend
such period.
Ascion, L.L.C. d/b/a Reverie (hereinafter
referred to as “Reverie”) warrants to the end
user (hereinafter referred to as “Purchaser”)
that during the twenty (20) year term of this
Limited Warranty, Reverie will, at its sole
discretion and option, repair or replace
Purchaser’s motorized bed frame or
motorized bed foundation parts (hereinafter
referred to as “adjustable power base” or
“adjustable power bases”) that are found to
be defective due to faulty workmanship or
materials, subject to the limitations set forth
herein.
This Limited Warranty begins on the
“warranty commencement date” which is the
date of purchase for new unused adjustable
power bases and the date of manufacture for
adjustable power bases that have been used
as floor or display models. Thus, on a floor
model adjustable power base, the warranty is
a portion of the 20-year Limited Warranty.
If original proof of purchase is not provided by
Purchaser, Reverie reserves the right to
determine that the adjustable power base is
not covered by this Limited Warranty or to
use the manufacturing date as the warranty
commencement date. This Limited Warranty
extends only to the original Purchaser and
may not be transferred.
Upon receiving reasonable notice during the
first year from the warranty commencement
date, Reverie will send replacement parts (at
no cost to the Purchaser) for any defective
adjustable power base part to the Purchaser,
and Reverie will pay all pre-authorized labor
and transportation costs associated with the
repair or replacement of any parts Reverie
determines to be defective. This one (1) year
Limited Warranty shall not apply if Purchaser
does not return any and all defective parts to
Reverie within 15 days of Purchaser’s receipt
of replacement part(s).
Upon receiving reasonable written notice at
any point in time that is more than one (1)
year and up to five (5) years from the
warranty commencement date, Reverie will
offer replacement parts for any defective
adjustable power base part to the Purchaser.
This four (4) year Limited Warranty shall not
apply if Purchaser does not return any and all
defective parts to Reverie within 15 days of
Purchaser’s receipt of replacement part.
Purchaser shall bear all service,
transportation, labor and shipping costs
related to the delivery and/or replacement of
the defective part.
Upon receiving reasonable written notice at
any point in time that is more than five (5)
years and up to twenty (20) years from the
warranty commencement date, Reverie will
offer replacement parts for any mechanical part
of the frame found to be defective. Electronics,
electrical components, drive motors and
massage motors are excluded from this Limited
Warranty. Purchaser shall bear all service,
transportation, labor and shipping costs related
to the delivery and/or replacement of the
defective part.
This Limited Warranty does not apply: (a) to any
damage caused by the Purchaser, including
damage to or cracks in the remote or its LED
screen, and peeling of the silicon rubber from
remote; (b) if there has been any unauthorized
repair or replacement of adjustable power
base parts; (c) if the adjustable power base
has been mishandled (whether in transit or by
other means), subjected to physical or electrical
abuse or misuse, or otherwise operated in
any way inconsistent with the operation and
maintenance procedures outlined in the Owner’s
Manual, this Limited Warranty, and any other
applicable document published or approved by
Reverie; (d) to damage to mattresses, fabric,
cables, electrical cords or items supplied by any
Reseller of the adjustable power base, (contact
the Reseller or other relevant party for warranty
information on these items.); (e) if there have
been any unnecessary service calls, including
costs for in-home service calls solely for the
purpose of educating the consumer about
the adjustable power base or for finding an
unsatisfactory power connection.
This adjustable power base may include the
ProGrip™ mattress retainer-less retention
technology. Depending on the mattress used
by the Purchaser, Purchaser may experience
varying degrees of shifting of their mattress.
Such shifting shall not be considered a defect
under this Limited Warranty. Should shifting
persist, please install the supplied retainer bars.
The decision to repair or to replace defective
parts under this Limited Warranty shall be
made exclusively by Reverie in its sole and
exclusive discretion.
REPAIR OR REPLACEMENT SHALL BE
THE SOLE REMEDY OF THE PURCHASER.
THERE SHALL BE NO LIABILITY ON
THE PART OF REVERIE AND THEIR
RESPECTIVE PARENTS, SUBSIDIARIES,
DIVISIONS OR AFFILIATES FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OR FOR ANY
OTHER DAMAGE, CLAIM, OR LOSS NOT
EXPRESSLY COVERED BY THE TERMS
OF THIS LIMITED WARRANTY.
UNLESS OTHERWISE EXPRESSLY
STATED IN THIS DOCUMENT, REVERIE
AND THEIR RESPECTIVE PARENTS,
SUBSIDIARIES, DIVISIONS AND
AFFILIATES EXPRESSLY DISCLAIM ANY
OTHER WARRANTY WHATSOEVER,
EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND FREEDOM
FROM DEFECTS AND WORKMANSHIP.
If you experience any trouble with your
adjustable power base during the warranty
period, please consult the troubleshooting
guide provided with your adjustable power
base and online (if applicable), or the
troubleshooting video provided online (if
applicable). If problems persist after following
these instructions, please call: 800-973-8374.
Please have your receipt ready and available.
Thank you and enjoy your adjustable power
base.