12
Problem/possible cause
Solution
My mouth is very dry and uncomfortable
Air may be escaping through your mouth.
Increase the Humidity Level.
You may need a chin strap to keep your mouth closed or a full
face mask.
Air pressure in my mask seems too high (it feels like I am getting too much air)
Ramp may be turned off.
Use the Ramp Time option.
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress.
Wait for air pressure to build up or turn Ramp Time off.
My screen is black
Backlight on the screen may have turned off. It turns
off automatically after a short period of time.
Press Home or the dial to turn it back on.
Power may not be connected.
Connect the power supply and make sure the plug is fully
inserted.
I have stopped therapy, but the device is still blowing air
Device is cooling down.
Device blows a small amount of air in order to avoid condensation
in the air tubing. It will stop automatically after 30 minutes.
My water tub is leaking
Water tub may not be assembled correctly.
Check for damage and reassemble the water tub correctly.
Water tub may be damaged or cracked.
Contact your care provider for a replacement.
My therapy data has not been sent to my care provider
Wireless coverage may be poor.
Make sure that the device is placed where there is coverage (ie,
on your bedside table, not in a drawer or on the floor).
The Wireless signal strength icon
indicates good coverage
when all bars are displayed, and poor coverage when fewer bars
are displayed.
The No wireless connection icon
is displayed on
the top right of the screen. no wireless network
available.
Make sure that the device is placed where there is coverage (ie,
on your bedside table, not in a drawer or on the floor).
If instructed to do so, send the SD card to your care provider. The
SD card also contains your therapy data.
Device may be in Airplane Mode.
Turn off Airplane Mode, see Traveling by plane.
Data transfer is not enabled for your device.
Talk to your care provider about your settings.
My screen and buttons are flashing
Software upgrade is in progress.
Software upgrade takes approximately 10 minutes to complete.
