ReplayTV RTV4040, User Manual

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Guide to ReplayTV
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Q: What information does SONICblue collect about my digital video recorder use?
A: When you purchase a ReplayTV digital video recorder, we ask you to register the product so we can provide you with the best possible service. You may reg-
ister online at the www.replaytv.com Web site or by telephone. During registration, we ask you for Personal Information, including your name, address, phone
number, email address, and the serial number of your ReplayTV digital video recorder.
The ReplayTV digital video recorder is connected to your television and an Ethernet connection. During system setup and registration, we learn about how you
have connected your ReplayTV digital video recorder to your entertainment system and the programming signal sources available to you (antenna, cable, and/or
satellite). We also learn about where you are located, and use this information to determine what television channels and schedule are available to you. Each day,
the ReplayTV digital video recorder contacts SONICblue to download a current TV schedule for you.
Once your ReplayTV digital video recorder is set up and registered, it collects certain Anonymous Viewing Data, such as which programs you record, which fea-
tures you use, and other similar data about your use of the ReplayTV Service. If other people in your household use your ReplayTV recorder, Anonymous View-
ing Data will also be collected as a result of their use of the unit. The ReplayTV digital video recorder stores this Anonymous Viewing Data on its hard drive
under an automatically generated identification number that will not be linked to your name or other Personal Information without your permission. During the
daily download of your TV schedule, the collected information is transmitted to SONICblue and is anonymously stored in a secure server and is not associated
with any Personal Information.
Q: How does SONICblue use the information it collects about my digital video recorder use?
A: Personal Information collected during registration of your ReplayTV digital video recorder may be used for diagnostic purposes. We can use it, for example,
to see if your ReplayTV unit is working properly. We can also use it when you contact our Customer Care agents so they can help you with any service-related
problems, and for warranty eligibility and fulfillment purposes. Again, this information is not linked to Anonymous Information without your permission.
Anonymous Viewing Data is used to tailor the ReplayTV Service to your preferences, including providing you with advertisements that may be of interest to
you, and to provide service enhancements to you. With your permission, we may also use Anonymous Viewing Data to diagnose and correct problems with your
digital video recorder or your ReplayTV Service. In keeping with this Privacy Policy, Anonymous Viewing Data is not linked to you, and will not be linked to
you without your express permission.
Q: What choices do I have regarding the collection and use of information about my digital video recorder use?
A: Registration of your ReplayTV digital video recorder is not required to use the unit.
From time to time, we may send all of our customers information about our products and services that we consider essential to providing you the ReplayTV Ser-
vice, including information about software upgrades, changes to the service, technical or administrative issues, legal matters, or other similar information. Users
of our products and services are not able to opt-out of these announcements. At present, users also cannot opt-out of the collection of Anonymous Viewing Data.