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Reolink Wireless Camera

User Manual

47

Upgrade the Cloud Recording Plan

1. Tap

Cloud Storage

, then tap the three dots on the right hand corner of your

plan card.
2. At the bottom, tap on

Switch

.

3. Choose the plan you want to upgrade to, then tap

Continue

to checkout. Once

upgraded, all cameras currently bound will be updated to the new plan.

Summary of Contents for Duo WiFi

Page 1: ...Sept 2021 QSG1_A Reolink Wireless Camera User Manual ...

Page 2: ...ime Lapse 38 Cloud Recording 42 6 Use the Reolink App 50 Share Your Devices with Others 50 Scene Modes 52 Add or Delete a Camera 54 Register Account 58 App Settings 60 7 Camera Settings 62 Network and WiFi Connection 62 FTP Settings 65 SD Card Storage 67 Device Information 71 Device Password 72 Date and Time 73 Reboot and Restore 74 Firmware Upgrade 75 8 FAQs and Troubleshooting 86 FAQs 86 Trouble...

Page 3: ... integrated into your home Loaded with smart features they can do many things like rotate at your disposal to reach more areas Or send you customized motion alerts With unbeatable price they make smart and high quality home protection accessible to everyone 1 Speaker 2 Power Port 3 Ethernet Port 4 Lens 5 Status LED 6 Built in Mic 7 Micro SD Card Slot 8 Reset Button ...

Page 4: ...hnology that detects humans and vehicles allows real time remote communication and offers color night vision with spotlights on 1 Micro SD Card Slot 2 Reset Button 3 Spotlight 4 Daylight Sensor 5 Lens 6 Infrared Lights 7 Status LED 8 Built in Mic 9 Speaker 10 Power Cable 11 Ethernet Port ...

Page 5: ... for color night vision and powerful deterrent effect for criminals Loading with smart features like PIR and motion detection and siren this outdoor spotlight cam gives you one of a kind protection 1 Speaker 2 Power Cable 3 Status LED 4 Spotlight 5 Lens 6 Daylight Sensor 7 Built in Mic 8 PIR Motion Sensor 9 Micro SD Card Slot 10 Reset Button ...

Page 6: ...ptures more beautiful and smoother 4 megapixel live video streaming and clips than 720p and 1080p cameras It sees your home security more clearly No details will be missed 1 Antenna 2 Mount 3 Metal Aluminum Case 4 Infrared Lights 5 High Definition Lens 6 Daylight Sensor 7 Built in Mic 8 Ethernet Port 9 Reset Button 10 Power Cable ...

Page 7: ...a features 5 megapixel 2560x1920 which is nearly 2 4X the resolution of 1080p Full HD and even 1 3X the resolution of 1440p It sees your home security more clearly with more details 1 Antenna 2 Mount 3 Metal Aluminum Case 4 Infrared Lights 5 High Definition Lens 6 Daylight Sensor 7 Ethernet Port 8 Reset Button 9 Power Cable ...

Page 8: ... with a clearer visual quality smoother live viewing experience You can stay better informed with the hard to see details captured by the camera 1 Antenna 2 Mount 3 Metal Aluminum Case 4 Daylight Sensor 5 Infrared Lights 6 High Definition Lens 7 Spotlight 8 Ethernet Port 9 Reset Button 10 Power Cable ...

Page 9: ... detection and siren this outdoor spotlight cam gives you one of a kind protection It supports both 2 4 GHz and 5 GHz and with pan and tilt feature this camera allows you to view your world from every angle and can follow the moving person automatically 1 Speaker 2 SD Card Slot 3 Antenna 4 Metal Aluminum Case 5 Built in Mic 6 Daylight Sensor 7 Lens 8 Infrared Lights 9 Spotlight 10 Waterproof Lid 1...

Page 10: ...WiFi camera supports optical zoom With 5MP super HD this camera provides you with a clearer visual quality smoother live viewing experience 1 Mount 2 Built in Mic 3 lnfrared Lights 4 Lens 5 Antenna 6 Waterproof Lid 7 Power Port Optional 8 Reset Button 9 Ethernet Port ...

Page 11: ...lind spots Equipped with advanced person vehicle detection Reolink Duo WiFi focuses on what you care about most and sends you accurate alerts in real time Status Light For cameras that have status LED lights Status Light Camera Status Solid Blue Camera is starting up WiFi connection succeeded Blinking Blue WiFi is not configured WiFi connection failed 1 Antenna 2 Lens 3 Daylight Sensor 4 Mic 5 Spo...

Page 12: ...camera and wait for it starting up After hearing a startup sound you will hear repeated Ding sounds or Please run Reolink App add the camera and set it up which means you can scan the QR code on the camera and start the setup process Note If you are not sure whether you hear the right sound you may tap Demo to hear the sample sound If you couldn t hear the repeated Ding sounds please reset your ca...

Page 13: ... digit characters under the QR code of the camera Note You may tap Light to enable flash light when setting up in a dark environment 4 Select Wi Fi Not Configured If you hear the camera speaking Please run App add the camera and set it up or the ding sounds please tick I have heard the voice prompt from the camera or I have heard ding sounds from the camera then tap Next ...

Page 14: ... generated and displayed on your phone Please place the QR code on your phone in front of the camera s lens at a distance of about 20 cm 8 inches and let the camera scan the QR code After the QR code is scanned successfully tick I have heard a beep sound from the camera or I have heard the voice prompt and tap Next Notes 1 Please rip off the protection film of the camera s lens 2 You may double ta...

Page 15: ... sound the camera will try to connect to the router please wait for 60 seconds 8 You may initialize your camera Create device password and Name Your Device Forgetting this password could be troublesome in the future please remember it for your convenience ...

Page 16: ...ted you may choose a good position to mount your camera Set up the Camera with Ethernet Port Please follow the steps below to do initial setup for the Wi Fi camera with an Ethernet port via Reolink App 1 Connect the power adapter to the camera and connect the camera to the router with an Ethernet cable And then wait for it starting up ...

Page 17: ...the initial setup 3 Scan the QR code on the back or body of the camera If the phone doesn t respond please tap Input UID IP and then manually type in the UID 16 digit characters under the QR code of the camera Note You may tap Light to enable flash light when setting up in a dark environment ...

Page 18: ...camera and set it up or the ding sounds please tick I have heard the voice prompt from the camera or I have heard ding sounds from the camera then tap Next 5 Enter the Wi Fi password of the selected Wi Fi network you may tap to see the Wi Fi password you entered and double check that the password is correct and then tap Next ...

Page 19: ... cm 8 inches and let the camera scan the QR code After the QR code is scanned successfully tick I have heard a beep sound from the camera or I have heard the voice prompt and tap Next Notes 1 Please rip off the protection film of the camera s lens 2 You may double tap on the QR code to enlarge it 7 After the beep sound the camera will try to connect to the router please wait for 60 seconds ...

Page 20: ...ice password and Name Your Device Forgetting this password could be troublesome in the future please remember it for your convenience 9 Initialization finished Tap Use now and start to preview now Once the initial setup is completed you may choose a good position to mount your camera ...

Page 21: ...cure the base unit in place by tightening the screws into the plastic anchors Step 4 Align the camera with the bracket and turn the camera unit clockwise to lock it in position NOTES 1 To remove it from the wall turn the camera anticlockwise 2 In case your camera is mounted upside down its picture shall be rotated as well Please go to Device Settings Display on Reolink App Client and click Rotatio...

Page 22: ...ty mount and unscrew the bracket to separate the two parts Screw the bracket to the bottom of the camera Drill holes in accordance with the mounting template and screw the security mount to the wall Choose a proper direction of the camera and then align the bracket to the security mount and lock the camera in place by turning anti clockwise NOTE Use the drywall anchors included in the package if n...

Page 23: ...t in position Mount Reolink Lumus Rotate to separate parts from the bracket Drill holes in accordance with the mounting hole template and screw the base of the bracket onto the wall Next attach the other part of the bracket onto the base Fasten the camera to the bracket by turning the screw identified in the chart anticlockwise Adjust the camera angle to get the best field of view Secure the camer...

Page 24: ...the drywall anchors included in the package if needed Install the mount base with the mounting screws included in the package NOTE Run the cable through the cable notch on the mount base To get the best field of view loosen the adjustment knob on security mount and turn the camera Stiffen the adjustment knob to lock the camera ...

Page 25: ...ob please loosen the adjusting screw with the provided hex key and turn the camera as shown below to adjust the angle Mount Dome Cameras Put the mounting template on the ceiling and drill holes at the indicated locations Screw the dome cover off with the mounting wrench Screw the camera to the ceiling ...

Page 26: ...osen the two screws on both sides of the camera and adjust the camera viewing angle NOTE The installation method takes the PoE camera as an example and also applies to the WiFi camera Tighten the screws and screw the cover back to the camera ...

Page 27: ...s to a camera s settings such as system information detection alarm and camera recording More options of live view Channel Selection Day and Night Immersive Siren Trigger audio alarm Spotlight only for cameras with built in spotlight Turn on the spotlight Multiple views Display Pause Audio Enable audio ...

Page 28: ...ream mode Live view in main stream mode View your camera in a full screen mode Talk Tap to talk two way audio Clip Drag the rectangle to the position you want to see PTZ Pan tilt and zoom Playback Reply the recordings saved to the SD card Channel Selection You can choose the devices you want on the device list ...

Page 29: ...ite images that usually appear during the night with the IR LEDs on Auto The camera will automatically switch between Color and Black White modes according to the light conditions Use Immersive Mode The immersive mode has a larger viewing area with less interference and focuses on previewing It is suitable for viewing 2 or 3 cameras on one screen Note One screen can accommodate up to three cameras...

Page 30: ...Reolink Wireless Camera User Manual 10 Multiple Views If you have several cameras added in your Reolink App you can view multiple streams at the same screen on Reolink App ...

Page 31: ...Reolink Wireless Camera User Manual 11 Full Screen View Tap icon to enter into the full screen mode Tap to exit the full screen ...

Page 32: ...Reolink Wireless Camera User Manual 12 Two Way Audio 1 Tap to enter into the two way audio page 2 Tap to talk Clip 1 Tap to enter into the clip page 2 Drag the rectangle to the position you want to see ...

Page 33: ...Reolink Wireless Camera User Manual 13 PTZ 1 Tap to enter into the PTZ page 2 Choose the direction you want the camera to pan and tilt Display Settings Flip Tap then the image will be turned upside down ...

Page 34: ...Wireless Camera User Manual 14 Quality 1 Tap Quality to enter into the Quality page 2 Tap Clear mode or Fluent mode to enter into the settings page for Clear mode or Fluent mode 3 Tap Save to save the settings ...

Page 35: ... TV screens and lights are flickering 50Hz Used for Australia and the UK 60Hz Used for the USA and Canada 1 Tap Anti flicker 2 Choose the option from Other 50Hz 60Hz or Off Day and Night Tap Day and Night to enter into the settings page Note It is the same as the settings on the Live View part ...

Page 36: ...Reolink Wireless Camera User Manual 16 Brightness Drag the circle in the progress bar to adjust the brightness of the image Camera Name You can set the position of the camera name on the screen ...

Page 37: ...Reolink Wireless Camera User Manual 17 Date You can set the position of the date on the screen Watermark Tap to disable the watermark shown on the screen ...

Page 38: ...protect your privacy Press and drag to draw a black rectangle up to 3 rectangles on the screen to block out a specific area Lights and LED Infrared Lights By default the infrared lights on the cameras are set to Auto They will be automatically turned on in dim environment If there is enough illumination you may choose to turn off the lights ...

Page 39: ...e it Go to camera s Settings Advanced Status LED tap to turn it off Spotlight For cameras that have a built in spotlight when an alarm event is detected the spotlight will be automatically turned on And the spotlight can also add light sources to produce full color images By default the Night Mode is set as Auto ...

Page 40: ...e number of armed blocks the alarm will start The working principle of motion detection is that camera will judge it as motion when differences in 2 frames reach 0 5 10 customize by adjusting motion sensitivity of the image When the picture changes the number calculated and compared will exceed the threshold and instruct the system to automatically make corresponding process For Reolink Lumus it a...

Page 41: ...ne over the area you don t want to receive alerts about After done click Save to save the detection zone settings Set up Sensitivity Go to camera Settings Detection Alarm Sensitivity The sensitivity can be set for motion detection and smart detection The Smart Detection is only availability for cameras with human vehicle detection ...

Page 42: ...of motion detection you can also add a sensitivity schedule to set up diffident sensitivity level for different hours Set up Object Size For cameras with human vehicle detection you can set the minimum object size and the maximum object size Moving objects that are smaller or bigger than the size will not trigger alarm ...

Page 43: ...nual 23 Set up Motion Alerts Push Notification When the camera detects a motion it will send a push notification which pops up on your mobile phone Set up Push Notification 1 Tap on 2 Tap on Push Notifications to enable this function ...

Page 44: ...eras with human vehicle detection you can also select Person Vehicle or Others 4 Set your phone to allow Reolink App to send push notifications Go to your phone Settings find Notifications and among the App list find the Reolink App Make sure the Reolink App can send notifications ...

Page 45: ...motion it will send an alarm email with plain texts or the camera s live image Set up Alarm Email 1 Tap on then tap Email Alerts and enable this function 2 Tap Set up Now to enter Email Settings and enter the Email address and Email password SMTP server and port Then tap on Save ...

Page 46: ... when you d like to receive the email alerts and tap Save For cameras with human vehicle detection you can also choose the Detection Type Person Vehicle or Others 4 Tap Email Content to choose for the camera to send email with Text Picture Text with Picture or Text with Video ...

Page 47: ...ings then Add Email Address to add more recipients of email alerts then tap Save Alarm Siren For cameras that support siren you can set up the camera siren to make an alert sound when a motion is detected Set up Siren 1 Tap on Tap on Siren and enable Siren ...

Page 48: ...custom sound Tap Custom sounds then tap Change custom sounds to record an up to 5 second sound 3 Tap Start to start recording or tap Stop to stop recording Tap on Sound Test to test the recorded sound or tap Re record to record again till you re satisfied Then tap Apply to save the changes ...

Page 49: ...n tap Save For cameras with human vehicle detection you can also choose the Detection Type Person Vehicle or Others Alarm Spotlight For cameras with built in spotlights the spotlight can automatically turn on at night when a motion is detected Set up Alarm Spotlight 1 Tap on Then tap Advanced then tap Spotlight ...

Page 50: ...et up Motion Recording When the camera detects a motion it can record and save motion recordings to the SD card automatically You need to install an SD card to the camera refer to the part of SD Card Storage in Chapter 7 for choosing the correct SD card and learn how to insert the SD card Set up Motion Recording 1 Tap on Then tap on Camera Recording tap again to enable it ...

Page 51: ...hen you want the camera to save motion recordings then tap Save For cameras with human vehicle detection you can also choose the Detection Type Person Vehicle or Others 3 Tap Post Motion Record Duration to set up the motion recording length here you can choose a desired length ...

Page 52: ...rio 2 Set detection zone to help avoid false alarms from the non detection area For cameras with human vehicle detection set the human or vehicle detection schedule to help reduce other type of false alarms 3 Adjust the mounting angel to help reduce false alarms 4 Recording and Playback Set up Recording With an SD card installed the camera can save motion alarm recordings to the SD card For setup ...

Page 53: ... you can also save recordings to the FTP server For the setup steps please refer to the part of FTP Settings in Chapter 7 Record with Audio 1 Tap on 2 Tap on Advanced and then find Record Audio tap to enable this option Then the camera will record audio in video recordings ...

Page 54: ...ings Play back Recording 1 Open live view of the camera Then tap on Playback on the bottom 2 Select a date to search the recordings Slide through the timeline to find the recordings you want to replay tap on the selected recording and it ll automatically start to play ...

Page 55: ...e Fluent or Clear to replay the recordings in clear mode or fluent mode 4 Tap show alarm icon on the bottom to show the alarm recordings only For cameras with human vehicle detection you can select motion recording type of Person Vehicle or Others to replay ...

Page 56: ...a User Manual 36 5 To replay the recording in slow or fast speed please tap on the icon and then choose the playback speed at 0 25X 0 5X or 1X Download Recordings 1 Open live view of the camera Tap on Playback on the bottom ...

Page 57: ...e recordings Slide through the timeline to find the recordings you want to replay tap on the selected recording and then tap on the Download icon 3 Drag on the timeline to cut the recordings up to 120 seconds then tap on Download to download the recording to your phone ...

Page 58: ...or even several years is compressed into a short period of time and played as a video In a time lapse video the process of slowly changing objects or scenes is compressed into a short period of time presenting a wonderful scene that is usually undetectable by the naked eyes The process of shooting time lapse photography with a camera is similar to making a stop motion animation Stop Motion connect...

Page 59: ...Reolink Wireless Camera User Manual 39 2 Tap Try Now or Create New Time Lapse Capture 3 Select a scene from the list or tap on Customize to create a customized time lapse capture ...

Page 60: ...amera will automatically start to capture at the set time 5 Later when the time lapse video is created you can tap on View on the Time Lapse page to play back or download it It usually takes several seconds or minutes for the time lapse video to cache before playback starts You can also tap on the trash icon to manually delete the time lapse video ...

Page 61: ...Camera User Manual 41 6 Tap on Settings icon here you can turn on or off the option Overwrite Time Lapse Files 7 Tap on the pictures icon to view the Time Lapse Gallery Here you can view or manage all time lapse videos ...

Page 62: ...s for multiple cameras More information can be found on Reolink Cloud website https cloud reolink com Supported Models and Countries For Reolink WiFi cameras model E1 E1 Pro E1 Zoom and Reolink Lumus support cloud recording And Reolink Cloud recording is currently available in the United States Canada Australia New Zealand Thailand Vietnam Malaysia South Korea Philippines Indonesia Hong Kong China...

Page 63: ...Email address and password Tick terms and conditions and then tap on Sign up to register an account 3 A register confirmation email will be sent to your inbox Tap the link in the email to verify your account 4 Then you can use the registered account to Log in Reolink App ...

Page 64: ...n And Bind The Camera To Cloud 1 Tap Cloud Storage then tap Subscribe Choose to buy the free basic plan or a paid plan 2 After buying a plan tap Bind cameras and it ll search all the cameras that support Cloud Choose the camera you want to bind to Cloud and tap Add ...

Page 65: ...Upgrade Tap Upgrade to update the firmware to the latest first then tap Add to bind the camera Turn On Off Cloud Recording And Unbind The Camera 1 Tap Cloud Storage then tap the three dots on the right side of your plan 2 Tap your camera Here you can tap to turn off or turn on Cloud Recording ...

Page 66: ...reless Camera User Manual 46 3 Tap Delete and it ll unbind this camera from Cloud plan Change Uploaded Video Resolution Tap Video Resolution and choose Fluent or Clear to change the resolution of uploaded videos ...

Page 67: ... Plan 1 Tap Cloud Storage then tap the three dots on the right hand corner of your plan card 2 At the bottom tap on Switch 3 Choose the plan you want to upgrade to then tap Continue to checkout Once upgraded all cameras currently bound will be updated to the new plan ...

Page 68: ... 48 Play back and Download the Cloud Recording Via Reolink App 1 Tap Cloud Storage and it ll show uploaded recordings automatically 2 Select the device and date to find the recordings you want to play back then tap the video to play back ...

Page 69: ... Wireless Camera User Manual 49 3 Tap to start downloading the recording 4 To delete the cloud recordings tap on Edit then select the videos you want to delete Tap on Delete icon to delete the selected videos ...

Page 70: ...Reolink App Share Your Devices with Others 1 Launch Reolink App on your phone then tap to enter the Device Settings page 2 Tap Share Camera to get the camera s QR code 3 Launch the Reolink App in another smart phone and tap button to scan the QR code ...

Page 71: ... User Manual 51 Or you can manually input the camera s UID to add the device The camera UID consists of 16 digits that start with 9527000xxxxxxxxx After entering the UID please tap Next to enter the camera password to log in ...

Page 72: ...odes as you need For instance you could disable all cameras alarm under home mode when you re home but enable all the alarms under outside mode when you are away 1 Scroll down the Devices list to find the Scene Modes configuration entrance 2 Tap it to name the scene and select a scene 1 Name the scene 2 Select a scene icon 3 Select devices 4 Customize the alarm settings ...

Page 73: ...bled 4 Tap Save in the upper right corner to save the settings Note If the selected cameras are successfully activated the prompt of xxx mode setup succeeded will be displayed as the picture shown below push notifications blue means enabled grey means disabled recording blue means enabled grey means disabled audio alarm if the motion triggered the camera it will alarm with siren blue means enabled...

Page 74: ...other mode Add or Delete a Camera Add the Camera in LAN 1 If you want to add the camera in LAN we recommend that you enable the Add Devices Automatically option Once your smart phone and camera are connected the same network the Reolink App can find the Reolink device automatically in LAN 2 Tap and go to Settings Add Devices Automatically Or you can go to the home page and tap LAN and select the c...

Page 75: ...Reolink Wireless Camera User Manual 55 3 Enter the camera password to log in ...

Page 76: ...Reolink Wireless Camera User Manual 56 Add Camera by Scanning the Camera QR Code 1 Tap and scan the QR code on the camera body 2 Enter the camera password to log in ...

Page 77: ...y Entering the Camera UID 1 Select Input UID IP please note that you are unable to add the camera with IP address Note The camera UID consists of 16 digits that start with 9527000xxxxxxx 2 Enter the camera UID tap Next to log in with the camera password ...

Page 78: ...ink account can be used to place orders on the Reolink website check order history and log in to Reolink Cloud or smart home like Google Home or Alexa You can follow up the steps below to register a Reolink Account Tap and enter your email address and password to sign up Note Only check I have read and agree to Terms Conditions and Privacy Policy ...

Page 79: ...Reolink Wireless Camera User Manual 59 After that you will receive a verify email Once finished to verify the email you can log in your Reolink Account ...

Page 80: ...tings Launch the Reolink App Tap and you can adjust the device order change sound settings App password clean cache etc Adjust Device Order Adjust order for a quicker access to the devices you want tap and drag the device to the channel as you want ...

Page 81: ...ed when you use the app Clearing cache will not affect the normal use of Reolink App Auto Live View When you launch the Reolink App the App will start the live stream automatically Add Devices Automatically It will add the Reolink devices in LAN automatically Data Usage Warning You will get a warning like play over cellular data when trying to see the live feed Stretch Mode Play on stretched aspec...

Page 82: ...rk this camera connected and how about the wireless signal Launch the Reolink App and go to camera Settings then tap on Network menu and you d see which WiFi the camera is connected to and how is the signal strength Check the Network Information 1 Launch the Reolink App and tap on Device Settings then tap camera name and go to Device Info ...

Page 83: ...Reolink Wireless Camera User Manual 63 2 Tap Network Info and you will see the camera s IP address default gateway and DNS info ...

Page 84: ...ection of the Camera 1 Tap on camera Device Settings then tap Network menu 2 Choose the available Wi Fi you want the camera to connect to and input the Wi Fi password Then tap Save to connect It ll take a minute for the camera to re connect to the new Wi Fi ...

Page 85: ...f the wireless camera Shorten the distance between your wireless camera and the router Change the wireless channel on your router to avoid interference from Wi Fi networks around Keep the wireless camera away from appliances or electronic devices like a microwave computer wireless router etc Install the wireless camera to somewhere with fewer walls and obstacles in between with the router Fasten t...

Page 86: ...e is no username and password required please enable Anonymous FTP Upload Directory Set an upload directory for device video recording You may also leave it blank Maximum File Length You can enter the file length here File Type Choose to upload both video and picture or picture only FTP Postpone Set the record time limit after a motion is detected This option is only available when File Type is Vi...

Page 87: ... camera Item Requirement Capacity Up to 64GB For model RLC 410W RLC 511W E1 E1 Pro E1 Zoom Reolink Lumus it s up to 128GB Read and Write Speed Class 10 or higher 26Mbps Format FAT32 Install the Micro SD Card Bullet Cameras 1 Power off the camera before inserting the SD card Find the micro SD card slot at the back of the camera and unscrew the screws to open it ...

Page 88: ... the picture below please use your fingernail or use the provided reset needle to push the micro SD card in until you it is locked and you will hear a click sound and the micro SD card will not pop out if it is inserted in properly 3 Screw back the screws to close the cover tightly ...

Page 89: ...ct direction Note Please use your fingernail or something sharp like the reset pin to push the micro SD card in until it s locked or you hear a click sound Remove the Micro SD Card 1 Please switch off the camera before removing the SD card For cameras that has a metal SD card slot cover please unscrew to remove the cover first And for cameras with a rubber SD card slot cover please directly open t...

Page 90: ...o SD card slot and please use something sharp such as the reset pin or a paperclip or your fingernail to push the SD card to make it pop out Check the Micro SD Card Status 1 Launch the Reolink App and tap then tap the camera name to enter Device Info page ...

Page 91: ... SD card used space total storage space Tap Format to format the SD card Device Information From device information page you can check the basic information about your camera include Model No UID and Firmware Version 1 Launch the Reolink App then tap then go to Device Info ...

Page 92: ...ed The default username is admin and password is blank no password When you set up the camera for the first time it ll ask for creating a password before you can access the camera Change Device Password 1 Launch Reolink App and tap settings icon Advanced Change Device Password Device name Camera name Model camera model No UID starts with 9527xxxxxxxx Storage SD card storage Network Info Camera IP ...

Page 93: ... Manual 73 2 Enter the old and new password then tap on Save Note The confirm password should be the same as the new password Date and Time Sync Camera Time With Your Smart Phone 1 Launch Reolink App and tap Advanced Date and Time ...

Page 94: ...ate and time as your phone this option is not available Reboot and Restore Launch the Reolink App and tap Advanced Reboot or Restore Here you can choose to reboot the camera or restore the camera to default Note Restoring will remove all the camera settings including camera password camera name PIR settings etc ...

Page 95: ...eolink Wireless Camera User Manual 75 Firmware Upgrade 1 Launch the Reolink App and tap Device Info Upgrade Device 2 If Auto upgrade turns on the camera will upgrade to the latest firmware automatically ...

Page 96: ...The online upgrading is only available for cameras with the hardware version of IPC_523 but it will not take into effect unless there is online firmware released Smart Homes For smart homes Reolink cameras have supported displaying videos on Google Home or Amazon Alexa For Reolink WiFi camera the model E1 E1 pro E1 zoom Reolink Lumus E1 outdoor and cameras with hardware IPC_513 IPC_515 and IPC_523...

Page 97: ...e Home 1 Launch the Reolink App to tap to log in your Reolink account and go to cloud Smart home 2 Tap Enable to add the device to Google Home in the Smart Home page Note Only when it turns to disable that means the smart home feature is enabled ...

Page 98: ... Home App sign in your account and then tap Get Started to create a home 4 Name your home and tap Next to build a connection between the Chromecast and the Google Home 5 After the Chromecast found please check the code shown on your TV and tap Yes to continue ...

Page 99: ...79 6 Connect the Wi Fi network you would like to use with your Chromecast then you can customize a room name which will be added to your room list 7 Now tap the button to enter the account page and then tap Settings Assistant Home Control ...

Page 100: ...Reolink Wireless Camera User Manual 80 8 Tap the button and search Reolink in the search bar 9 Enter your Reolink account and password to log in first then tap Allow ...

Page 101: ...ra is placed on name of Chromecast device Amazon Alexa To connect your camera to Alexa make sure you have 3 devices at hand a Reolink camera an Amazon Alexa device such as Amazon Echo Show Amazon Echo Dot and your mobile phone and 2 apps on your phone the Reolink App and Amazon Alexa App Alexa doesn t support all countries currently it is only available for the countries below America United State...

Page 102: ... 1 Launch the Reolink App to tap to log in your Reolink account and go to Cloud Smart Home 2 Tap Enable to add the device to Amazon Alexa in the Smart Home page Note Only when it turns to disable that means the smart home feature is enabled ...

Page 103: ... the Amazon Alexa App sign in to your Alexa account and then tap on Devices in the bottom right corner 4 Select Your Smart Home Skills and tap Enable Smart Home Skills Please tap the Search icon at the top right corner and search Reolink Smart Home ...

Page 104: ...rch and find Reolink Smart Home tap ENABLE TO USE 6 Type in your Reolink account and then tap Log in After logging in successfully then tap Allow the App will remind that Reolink Smart Home has been successfully linked Tap Close to go to the next step ...

Page 105: ...ap Set up Device You can tap Choose Group to add your device to a group if you want to or you can skip this step and tap Close to finish the setup 9 Done Now you ve added the Reolink camera to Amazon Alexa successfully To test your camera turn on the Amazon device and say Alexa show name of the camera to view the live feed and say Alexa stop name of the camera to stop the live feed ...

Page 106: ...party software A Yes Reolink WiFi cameras can work with third party software and device such as Blue iris Synology and QNAP But for better stability and compatibility it s suggested to use Reolink Client or App to manage the Reolink cameras Q6 Can I use a power extension cable A Yes you can use the Reolink official 4 5 meter power extension cable You can connect up to two power extension cables Q7...

Page 107: ...g on When Reolink WiFi camera is not starting up please try the following solutions Please ensure to connect the correct power adapter Try with another power socket Try with another power adapter Make sure the DC connector is tight and properly connected to the camera body If these don t work please contact Reolink Support at https support reolink com Camera Failed to Scan QR Code on the Phone Whe...

Page 108: ...r router or internet provider Check on the computer or phone there s no firewall proxy VPN and so on that may block the camera s connection Switch to try both WiFi and 4G connection on the phone Test the camera with another phone or computer At last contact Reolink Support with the camera s UID for further help https support reolink com Camera Shows Incorrect Password When you add or connect the c...

Page 109: ...Reolink Wireless Camera User Manual 89 Ensure the SD card is correctly installed and restart the camera to check again Try another SD card ...

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