Reolink Wireless Camera
User Manual
86
8. FAQs and Troubleshooting
FAQs
Q1: Can customers from European countries use Cloud service?
A: No, the Cloud service is not available in European countries. We recommend
that you install a micro SD card to record footage.
Q2: Can this camera work with 256GB micro SD card?
A: No, the camera can only support up to 128GB with format FAT32, class 10 or
above. (Note: Some of the cameras can only support up to 64GB SD card).
Q3: Can my friend access the camera with his or her smart phone?
A: Yes, your friend can access the camera with his or her smart phone. The camera
can support up to 8 simultaneous video streams (6 sub streams & 2 mainstreams).
You can share the camera to a friend through camera Settings > Share Camera.
Q4: Can Reolink WiFi cameras work with Reolink NVR?
A: Yes, WiFi cameras can work with the NVR. You just need to connect the camera
to the same router as the NVR is.
Q5: Can Reolink WiFi cameras work with Blue iris, Synology, QNAP or other
branded third party software?
A: Yes, Reolink WiFi cameras can work with third-party software and device such as
Blue iris, Synology and QNAP. But for better stability and compatibility, it’s
suggested to use Reolink Client or App to manage the Reolink cameras.
Q6: Can I use a power extension cable?
A: Yes, you can use the Reolink official 4.5-meter power extension cable. You can
connect up to two power extension cables.
Q7: What’s the specification of the power adapter for the Reolink WiFi cameras?
A: For E1 Series and Reolink Lumus, the power adapter is 5V 1A or 5V 2A. For the
other RLC-X WiFi cameras, the power adapter is 12V 1A or 12V 2A.
Q8: How to protect camera from water intrusion?
A: Please avoid using indoor cameras outdoors. And for outdoor cameras you can
check precautions below to help protect camera from water infiltration.
·For E1 Outdoor, please mount it upside down to be waterproof.
·Mount cameras under eaves or other covers,instead of directly in the open air .
·When the camera must be mounted directly in the open air, it is recommended to
use a conjunction box to protect the bullet/dome camera’s cords. Or install the
waterproof lid and use waterproof tap to wrap up the bullet/dome camera’s cords.
