Renault KlGER, Vehicle User Manual, Page: 200 / 226

6.3 Intervening cause: The veh i cle i s im m obilized b y a br e akdown r e sulting f r om an unf o reseen
mechanical, electrical or electronic fault, covered by the Manufacturer’s New Vehicle Warranty.
6.4 Assistance service provider
6.4.1
The Assistance services are exclusively provided by
Renault Assistance
.
6.4.2
RIPL and Ren a ult authorized dealers s h all not be liable to r e imburse the Cus t omer for the
expenses/ c o st of r e pair or r e placement of an y parts or an y labour c h arges o r an y o t her
expenses in cidental or an c illary t h ereto, if th e C u stomer does not a v ail the services of
Renault Assistance as detailed herein.
6.4.3 Before c a lling Renault A s sistance , th e Cus t omer s h ould m a ke a note of the f o llowing
information so that the breakdown can be dealt with as efficiently as possible:
6.4.3.1 Precise lo c ation o f th e b reakdown: road and n umber, motorway a n d mi lepost,
visible landmarks, etc.
6.4.3.2 Vehicle identification: identification number - refer to sticker located on rear left side
door quarter glass or stated in the Owner’s Manual, vehicle registration number,
engine type.
6.4.3.3 Telephone number
on which the Customer can be reached.
6.4.4 On r eceiving the call from the Customer, and depending on the circumstances, Renault
Assistance shall arrange and cover the costs of the services defined below:
6.4.4.1 The Customer will not be l i able to pa y any costs in ad v ance, ex c luding any c o sts for
connecting journeys and, taking into account current regulations, any towing costs in
the event that the vehicle is towed on a motorway or similar highway. In this case, the
Customer m ust advise
Renault A s sistance
as s o on as t h ey exit th e m o torway or
similar highway.
6.5 WARNING: Renault Assistance will not be liable for any costs accrued by the Customer without prior
written consent from Renault.