Regal RH40, User Manual

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8. Warranty and Service
§8.1 Warranty
The products manufactured by Spire Metering are warranted to be free from defects in materials and
workmanship for a period of one year from the date of shipment while under use of the original
purchaser. Spire Metering’s obligation shall be limited to restoring the meter to normal operation or
replacing the meter—at the company’s choice—and shall be conditioned upon receiving written notice of
any alleged defect within 10 days after its discovery. Spire Metering will make the determination if the
return of the meter is necessary. In the case that a full return is deemed required, the user will be
responsible for the one-way shipping fee from the customer to the manufacturer.
Spire Metering is not liable for any defects or damage attributable to misusage, improper installation,
operation outside of the recommended conditions, replacement of unauthorized parts, and acts of nature.
Fuses and batteries are not included under warranty.
THIS WARANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES ARISING FROM DEALING,
TRADE OR USAGE.)
§8.2 Service
The manufacturer provides unit installation for its customers. The charge will depend on the complexity
of the installation.
The most important criteria that effects accurate measurement and proper functionality of the device is the
installation of the transducers. Section §3 and Appendix §9.2 provide in-depth information on transducer
installation. A checklist to ensure proper installation is located in Section §3.4. Additionally, information
on troubleshooting any issues that occur in powering on or operating the device can be found in Section
§6.
For operational problems, please contact the technical support department by telephone, fax, or email.
The user may contact Spire at support@spiremt.com or 978-263-7100, extension 612. In most cases,
problems can be resolved immediately.