Reefe RPS036, Instruction Manual & Warranty

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10 Ascento Group Australia P: 1800 807 604 E: csv@ascento.com.au
5. Pump has an air-lock >Start and stop several times by turning the power off, wait 30 seconds, and turn on again, repeat if
necessary.
6. If all of the above are OK, the pump might have overheated and triggered the thermal overload switch > Turn it off and wait 30
minutes for it to cool down and turn it on again > If the pump does not operate normally, investigate why, it might be blocked with
debris, > flush clean and re-assemble.
3. Pump runs but does not deliver water or only a small amount of water
1. Water filters on the discharge (if fitted) are clogged > check / clean /replace the cartridges
2. Check valve is installed backwards, arrow on valve should point in direction of flow > have the installer fix this.
3. Discharge shut-off valve/ball-valve / gate-valve may be closed > open the valve.
4. Impeller or volute openings are fully or partially clogged or it might be blocked with debris > disconnect from the power supply,
and if you are competent to do so, disassemble the pump and clean. If not, have a pump technician do it for you.
5. Pump is air-locked > Start and stop several times by turning it on and off with 20 seconds between. If this does not work, see
below regarding re-priming the pump
6. Vertical pumping distance is too high - Reduce distance or upgrade to a larger pump.
7. Tank too low water level > Check the water level by looking inside the tank (Tank level indicators can be wrong)
4. Pump runs and does not stop or runs when no taps are in use
1. In most cases this situation it is due to a leak in pipework or leaking toilet cisterns or an underground pipe leak (wet soil, muddy,
grass growing well!) > it is not a pump fault > ascertain by process of elimination what is leaking > turn off the isolation valve on the
discharge pipework > does the pump stop = the leak is further down the line > if not then check toilets etc > the only sure way to
check toilet cisterns is to turn them off at the stopcock which is usually under the cistern as most of them will not run into the pan.
2. The pump has come loose off the pipe inside the tank > look inside the tank with a torch to check this > if the water is above the
pump you will need to lower the water level so you can check this properly > if there is water leaking inside the tank have the
original installer return and rectify this, it is not covered by the pump warranty as it is an installation issue.
3. There is a leak in the pipework inside the tank > reduce the water level in the tank until you can see the top of the pump, open a
tap to a slow dribble so the pump starts, then remove the leaf-trap off the tank and use a bright torch to inspect the pipework inside
the tank to see if it is leaking
– even a slight leak will cause the pump to cycle on/off/on/off > if there is water leaking inside the tank
have the original installer return and rectify this, it is not covered by the pump warranty as it is an installation issue.
5. Pump not pumping properly
1. Too high head or pump under specified > Check specifications.
2. Too low water level > Check the water level in the tank, tank level indicators are not always accurate
3. If a check valve has been installed directly on the discharge of the pump, this will cause the pump controller to malfunction >
Move the check valve to outside of the tank.
6. Safety Switch (RCD) or Circuit Breaker trips when the pump starts
1. Circuit is overloaded with too many appliances connected to it > contact a licenced electrician to install additional circuit
2. Power plug is wet > refer 2.3
3. If none of the above, the Motor may be defective > have it checked by a qualified technician
If you have checked all the above trouble shooting points and fail to rectify the problem, have the pump checked by
an experienced pump technician.