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VI. BEFORE ADDRESSING A SERVICE CENTER
Problem
Possible Cause
Solving the problem
Display shows the error
code: Е1 — Е5
System error, device overheating, failure
of control board or heating element are
possible
Unplug the device and let cool down. Check the
presence of the bowl in the device and sufficient
volume of the product in it, close the lid tightly. Plug
in the appliance and restart the program. If the
problem persists, contact an authorized service center
The unit does not switch
on
Voltage supply failure
Check the voltage supply
The meal is taking
too long to cook
Voltage supply interruption
Check the voltage supply
The bowl is installed with a distortion
Install the bowl properly
There is a foreign object between the
bowl and the heating element
Remove the foreign object
The heating element is dirty
Unplug the device and let it cool down. Clean the
heating element
Synchronization attempt
failed
Bluetooth function on the mobile device
is disabled
Enable Bluetooth function on the mobile device
Ready for Sky app on the mobile device
is deactivated
Run the Ready for Sky app on the mobile device
Sync devices are too far
Ensure devices are located within 15 metres from each
other
In case you didn’t manage to eliminate the defects, please, refer to the authorized service
centre.
Environmentally friendly disposal (WEEE)
The packaging, user manual and the device itself shall be taken to the applicable
collection point for the recycling of electrical and electronic equipment. Do not
throw away the electronic waste to help protect the environment.
Old appliances must not be disposed with other household waste but must be
collected separately. Municipal disposal of recyclable wastes is free of charge. The
owners of old appliances are required to bring it to a waste facility centre. With this little
extra effort, you can help to ensure that valuable raw materials are recycled and pollutants
are treated as appropriate.
This appliance is labelled in accordance with European Directive 2012/19/EU – concerning
used electrical and electronic appliances (waste electrical and electronic equipment WEEE).
The guideline determines the framework for the return and recycling of used appliances as
applicable throughout the EU.
