Red Hat NETWORK SATELLITE 5.0.0 -, Installation Manual

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Troubleshooting
This chapter provides tips for determining the cause of and resolving the most common errors
associated with RHN Satellite Server. If you need additional help, contact Red Hat Network
support at https://rhn.redhat.com/help/contact.pxt . Log in using your Satellite-entitled account to
see your full list of options.
In addition, you may package configuration information and logs from the Satellite and send
them to Red Hat for further diagnosis. Refer to Section 6, “Satellite Debugging by Red Hat” for
instructions.
1. Log Files
Virtually every troubleshooting step should start with a look at the associated log file or files.
These provide invaluable information about the activity that has taken place on the device or
within the application that can be used to monitor performance and ensure proper configuration.
See Table 7.1, “Log Files” for the paths to all relevant log files:
Component/Task Log File Location
Apache Web server
/var/log/httpd/
directory
RHN Satellite Server
/var/log/rhn/
directory
RHN Satellite Server
Installation Program
/var/log/rhn_satellite_install.log
Database installation - Embedded
Database
/var/log/rhn/rhn-database-installation.log
Database population
/var/log/rhn/populate_db.log
RHN Satellite Synchronization
Tool
/var/log/rhn/rhn_server_satellite.log
Monitoring infrastructure
/home/nocpulse/var/
directory
Monitoring notifications
/opt/notification/var/
directory
RHN DB Control - Embedded
Database
/var/log/rhn/rhn_database.log
RHN Task Engine (taskomatic)
/var/log/messages
Red Hat Update Agent
/var/log/up2date
XML-RPC transactions
/var/log/rhn/rhn_server_xmlrpc.log
Table 7.1. Log Files
2. General Problems
To begin troubleshooting general problems, examine the log file or files related to the
Chapter 7.
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