Red Hat NETWORK SATELLITE 5.0.0 -, Installation Manual

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Subscribing to these channels and updating your Satellite (such as by running
up2date
), may
install newer, incompatible versions of critical software components, causing the Satellite to fail.
6. Satellite Debugging by Red Hat
If you've exhausted these troubleshooting steps or want to defer them to Red Hat Network
professionals, Red Hat recommends you take advantage of the strong support that comes with
RHN Satellite Server. The most efficient way to do this is to aggregate your Satellite's
configuration parameters, log files, and database information and send this package directly to
Red Hat.
RHN provides a command line tool explicitly for this purpose: The Satellite Diagnostic Info
Gatherer, commonly known by its command
satellite-debug
. To use this tool, issue the
command as root. You will see the pieces of information collected and the single tarball created,
like so:
[root@miab root]# satellite-debug
Collecting and packaging relevant diagnostic information.
Warning: this may take some time...
* copying configuration information
* copying logs
* querying RPM database (versioning of RHN Satellite, etc.)
* querying schema version and database character sets
* get diskspace available
* timestamping
* creating tarball (may take some time): /tmp/satellite-debug.tar.bz2
* removing temporary debug tree
Debug dump created, stored in /tmp/satellite-debug.tar.bz2
Deliver the generated tarball to your RHN contact or support channel.
Once finished, email the new file from the
/tmp/
directory to your Red Hat representative for
immediate diagnosis.
Chapter 7. Troubleshooting
58