Red Hat LINUX ES 2.1 -, Installation Manual

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Appendix B. Getting Technical Support 67
B.4. How to Get Technical Support
In order to receive technical support for your Official Red Hat product, you must register your product
on the Red Hat website.
Every Official Red Hat product comes with a Product Identification code: a 16-character alphanumeric
string. The Product ID for Red Hat Enterprise Linux ES 2.1 is located on the Registration Information
Card that can be found inside the box. Your Product ID is included in your boxed set, and you should
keep it in a safe place. You need this code, so do not lose the card!
Note
Do not throw away the card with your Product ID. You need the Product ID to get technical support. If
you lose the certificate, you may not be able to receive support.
The Product ID is the code that will enable your technical support and any other benefits or services
that you purchased from Red Hat, depending upon which Red Hat product you purchased.
B.4.1. Signing up for Technical Support
To sign up for technical support, you will need to:
1. Create a customer profile at http://www.redhat.com/apps/activate/. You may have already com-
pleted this step; if you have, continue to the next step.
2. Using the login name and password you created during the customer profile, please log in at the
Red Hat Support website at http://www.redhat.com/support.
If you created a new customer profile, once you activate your product you will see a webpage
that shows your registered products. There is also a button, Access Web Support , on this page
that will take you to the support website.
3. Update your contact information if necessary.
Note
If your email address is not correct, communications regarding your technical support requests
CANNOT be delivered to you, and you will not be able to retrieve your login and password by
email. Be sure that you give us your correct email address.
If you are worried about your privacy, please see the Red Hat privacy statement at
http://www.redhat.com/legal/privacy_statement.html.
4. Add a product to your profile. Please enter the following information:
•
The Product ID for your boxed set product
•
The Support Certificate Number or Entitlement Number if the product is a contract
5. Set your customer preferences.
6. Answer the optional customer questionnaire.
7. Submit the form.
If the previous steps were completed successfully, you can now login at
http://www.redhat.com/support and open a new technical service request. However, you must still
use your Product ID in order to obtain technical support via telephone (if the product you purchased