7
4. Record Power Guarantee
“
Products
” means the Products sold by Record Power subject to
these terms and conditions;
“
Record Power
” is Record Power Limited, whose company
registration number is 4804158 and registered office address is
Centenary House, 11 Midland Way, Barlborough Links, Chesterfield,
Derbyshire S43 4XA and sells through a network of Authorised
Dealers;
“
Authorised Distributor
” is the nominated importer for your
region who will generally sell through a network of Authorised
Dealers. Details of Authorised Distributors for specific countries can
be found in the Product manual or at www.recordpower.info;
“
Authorised Dealer
” is a retailer or business authorised to sell
Record Power Products to end users.
1
Guarantee
1.1
Record Power guarantees that for a period of 5 years from
the date of purchase the components of qualifying Products
(see clauses 1.2.1 to 1.2.9) will be free from defects caused
by faulty construction or manufacture.
1.2
During this period Record Power, its Authorised Distributor
or Authorised Dealer will repair or replace free of charge
any parts which are proved to be faulty in accordance with
paragraphs 1.1 above provided that:
1.2.1
you follow the claims procedure set out in clause 2 below;
1.2.2
Record Power, our Authorised Distributor or Authorised
Dealer are given a reasonable opportunity after receiving
notice of the claim to examine the Product;
1.2.3
if asked to do so by Record Power, its Authorised Distributor
or Authorised Dealer, you return the Product, at your own
cost, to Record Power's premises or other approved premises
such as those of the Authorised Distributor or supplying
Authorised Dealer, for the examination to take place;
1.2.4
the fault in question is not caused by industrial use,
accidental damage, fair wear and tear, wilful damage,
neglect, incorrect electrical connection, abnormal working
conditions, failure to follow our instructions, misuse, or
alteration or repair of the Product without our approval;
1.2.5
the Product has been used in a domestic environment only;
1.2.6
the fault does not relate to consumable Products such as
blades, bearings, drive belts or other wearing parts which
can reasonably be expected to wear at different rates
depending on usage (for full details contact Record Power or
your local Authorised Distributor);
1.2.7
the Product has not been used for hire purposes, by you or
by a previous owner;
1.2.8
the Product has been purchased by you as the guarantee is
not transferable from a private sale.
1.2.9
where the Product has been purchased from a retailer, the
5 year guarantee is transferable and begins on the date of
the first purchase of the Product and in the event of a claim
under this guarantee proof of the original purchase date will
be required to validate the warranty period.
2
Claims Procedure
2.1
In the first instance please contact the Authorised Dealer
who supplied the Product to you. In our experience many
initial problems with machines that are thought to be due
to faulty parts are actually solved by correct setting up
or adjustment of the machines. A good Authorised Dealer
should be able to resolve the majority of these issues much
more quickly than processing a claim under the guarantee.
2.2
Any damage to the Product resulting in a potential claim
under the guarantee must be reported to the Authorised
Dealer from which it was purchased within 48 hours
of receipt.
2.3
If the Authorised Dealer who supplied the Product to you
has been unable to satisfy your query, any claim made under
this Guarantee should be made directly to Record Power
or its Authorised Distributor (for details of the Authorised
Distributor in your country please see your Product manual
or check www.recordpower.info for details). The claim itself
should be made in a letter setting out the date and place
of purchase, and giving a brief explanation of the problem
which has led to the claim. This letter should then be sent
with proof of the purchase date (preferably a receipt) to
Record Power or its Authorised Distributor. If you include a
phone number or email address this will help to speed up
your claim.
2.4
Please note that it is essential that the letter of claim
reaches Record Power or its Authorised Distributor on the
last day of this Guarantee at the latest. Late claims will not
be considered.
3
Limitation of Liability
3.1
We only supply Products for domestic and private use. You
agree not to use the Product for any commercial, business or
re-sale purposes and we have no liability to you for any loss
of profit, loss of business, business interruption or loss of
business opportunity.
3.2
This Guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This Guarantee is offered as
an extra benefit and does not affect your statutory rights as
a consumer.
4
Notice
This Guarantee applies to all Products purchased from
an Authorised Dealer of Record Power within the United
Kingdom of Great Britain and Northern Ireland. Terms of
Guarantee may vary in other countries – please check with
the Authorised Distributor in your country (details of the
Authorised Distributor for your country can be found in the
manual or at www.recordpower.info).
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