18
Error 12: Please place me upright!
The device is on an incline. Move the device to a level surface, then restart.
Troubleshooting
Error Message
Solution
Error 13: The tires seem to be stuck.
Error 14: The main brush seems to be stuck.
Error 15: The side brush seems to be stuck.
Error 16: Uh-oh! Where’s the charging base?
Error 18: A failure has caused the device to
shut down automatically.
Error 19: The battery is low and must be recharged.
The primary wheel has become entangled or stuck.
Check the primary wheel and remove any foreign objects.
The main brush has become entangled or stuck.
Check the main brush and remove any foreign objects.
The side brush has become entangled or stuck.
Check the side brush and remove any foreign objects.
If the device says that the charging base is not found or not plugged in, check whether the
charging base indicator is on, or move the device back to the charging base.
This error is caused by an unknown fault. Restart the product.
Restart the product. If the problem persists, contact after-sales support.
Place the product on the charging base.
Error 17: Oh no! I’ve experienced a program error.
Please restart me!
Error 20: To shut down the device, move it away from
the charging base and try again.
The product cannot be turned off when on the charging base. Move the product away from the
charging base, and then press and hold the power button.
