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Environmental 

Operating Temperature 

32 to 104 degrees F (0 to 40 degrees C). 

Operating Humidity 

10 to 85% relative humidity (non-condensing). 

Document Specifications 

Document Size 
and Weight 

Nominal: 1.75” W x 4.4” L (4.5 cm x 11.2 cm) 
Maximum: 4” W x 9” L (10.16 cm x 22.86 cm) 
Weight Range: 20 lb to 32 lb (thermal paper to business card stock) 

Font 

E13B MICR Character Set 

Electrical Power Requirements for Power Adapter 

Idle State 

Use only with an RDM-supplied external power adapter model (RDM 

Part #302815) 

28 

Summary of Contents for synergy II

Page 1: ...RDM SYNERGY II Installation Guide...

Page 2: ...rk of RDM Corporation All other brand names and trademarks appearing in this guide are the property of their respective holders 2009 RDM Corporation All rights reserved No part of this document may be...

Page 3: ...s Compliance Statements 2 Introduction 4 Do s and Don ts 5 Setting Up RDM SYNERGY II 6 Operating RDM SYNERGY II 16 Maintaining RDM SYNERGY II 19 Troubleshooting 22 Specifications 27 Warranty Informati...

Page 4: ...evices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs shou...

Page 5: ...airs are ever needed to any RDM product they should be performed by RDM Corporation or an authorized representative of RDM Corporation For information please contact RDM Corporation 4 608 Weber Street...

Page 6: ...II is ideal for Electronic Check Conversion ECC With an integrated keypad magstripe reader graphical display bi directional document drive OCR MICR assist franking acknowledgment printer and optional...

Page 7: ...pecified in this guide removing cabinetry other than the areas specified in this guide will void the warranty Recommendations Save the original box and packing material Re use them if the unit must be...

Page 8: ...the shipping company and contact your distributor A Choose a Location Locate your terminal in a place that has a flat surface such as a countertop or table is convenient for the terminal operator is n...

Page 9: ...C Inspect the Unit s Features Display and Keypad 7...

Page 10: ...Inside Components 8...

Page 11: ...peripheral devices AUX Yellow Use this port to connect optional peripheral devices COM Green Use this port to connect optional peripheral devices Ethernet Blue This port offers an Ethernet connection...

Page 12: ...Press the latch and lift the cover to access the imaging frame 2 Lift the imaging frame to access the feed plate 3 Locate the blue tab on the right side of the unit With your thumb on the outside of...

Page 13: ...the document feed plate by pressing down firmly until it clicks into place 4 Close the imaging frame 5 Close the outside cover CAUTION Ink may be harmful if swallowed Avoid contact with eyes Damage to...

Page 14: ...port on the back of the terminal 2 Insert the other end of the telephone line into the telephone company wall jack CAUTION Plug the telephone line into an outside line analog phone jack only the mode...

Page 15: ...he installer must disable SSID broadcasts and enable Wi Fi protected access WPA and WPA2 technology for encryption and authentication when WPA capable PCI DSS 2 1 1 For wireless networks transmitting...

Page 16: ...efore connecting any optional tool ensure the unit is unplugged from its power source G Connect the Power Cord 1 Insert the round end of the power cord into the POWER port on the back of the terminal...

Page 17: ...than tearing it to feed it into the printer To install a roll of paper 1 Ensure that RDM SYNERGY II is turned on 2 Swing open the clear plastic paper roll cover at the back of the unit 3 Hold the pape...

Page 18: ...Y II is ready to accept checks when the LED is green As shown on the right insert the check flush to the right side of RDM SYNERGY II information side facing up CAUTION Do not open the cover or otherw...

Page 19: ...ide of the unit The table below details typical status signals and their meanings LED Meaning and Instruction Green Solid The unit is ready to accept a transaction e g insert a check Green Flashing Th...

Page 20: ...e The LED is Solid Amber 2 A command is entered to start a transaction The LED turns to Solid Green 3 A check is run through the unit The LED turns OFF 3 4 seconds then Flashes Green 4 The terminal di...

Page 21: ...a dusting brush designed for use on electronic equipment or a compressed air duster To clean the inside 1 Press the latch and lift the cover to access the imaging frame 2 Lift the imaging frame to ac...

Page 22: ...s the latch and lift open RDM SYNERGY II s cover 4 Toward the back of the unit locate the paper slot and the gray lever on the right side of it Flip the gray lever up and toward the front of the unit...

Page 23: ...ss the image sensor follow the instructions below CAUTION Always disconnect the unit from its power source before cleaning the image sensor 1 Press the latch and lift the cover to access the imaging f...

Page 24: ...re still connected properly 2 Ensure the telephone line is working by removing the connection from RDM SYNERGY II and connecting it to a telephone base unit 3 If the telephone line is not working cont...

Page 25: ...e back of the unit 2 Lift out the paper roll Cut the paper that is in the feed mechanism from the roll 3 Press the latch and lift open RDM SYNERGY II s cover 4 Toward the back of the unit locate the p...

Page 26: ...ERGY II terminal If the replacement solves the problem contact your distributor to order a replacement power adapter 5 If the problem persists contact your distributor Keypad Does Not Respond 1 If the...

Page 27: ...g up with the MICR line to the inside right Remove any debris by following the directions below 1 Press the latch and lift the cover to access the imaging frame 2 Lift the imaging frame to access the...

Page 28: ...ng the card through the keyboard does work then the problem lies in the card reader contact your distributor to have the card reader repaired or replaced 3 If processing the card through the keyboard...

Page 29: ...Weight 6lbs with power supply Unit Orientation For proper operation place unit on a level horizontal surface Connectors Power Red Mini DIN 4 pin USB Orange USB A AUX Yellow Mini DIN 8 pin COM Green Mi...

Page 30: ...ecifications Document Size and Weight Nominal 1 75 W x 4 4 L 4 5 cm x 11 2 cm Maximum 4 W x 9 L 10 16 cm x 22 86 cm Weight Range 20 lb to 32 lb thermal paper to business card stock Font E13B MICR Char...

Page 31: ...manufacturers will be liable for any damages whatsoever include without limitation direct or indirect damages for personal injury loss of business profits business interruption loss of business inform...

Page 32: ...ion All rights reserved No part of this document may be reproduced in any form without the written consent of RDM Corporation Part Number 302893 Revision Number C Waterloo Ontario Canada Printed on 10...

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