Terminal Transactions Do Not Function Properly
Test the Card Swipe Mechanism:
1.
Ensure that you are swiping the card properly: The black,
magnetic stripe on the back of the card must face downward
and to the left.
2.
Try using another card to ensure the first card was not
defective.
Test the Hardware and Software:
1.
Process the transaction manually by typing the card data into the keypad.
2.
If processing the card through the keyboard does work
, then the problem lies in the card
reader; contact your distributor to have the card reader repaired or replaced.
3.
If processing the card through the keyboard does
not
work
, test the telephone line using a
different telephone base unit.
Test the Telephone Line and Third-Party Line:
1.
Call the third-party line to which you are trying to connect to ensure that it is working
properly.
2.
If the third-party line is working, contact your local telephone company for repair.
3.
If the telephone line works, contact your distributor to have RDM SYNERGY II serviced.
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