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WARRANTY SPECIFICS:
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover the following:
-
Damage, which occurs in shipment,
-
Failures which are caused by products not supplied by RDM or failures which result from accident, misuse, abuse, neglect,
excessive dirt or dust caused by lack of preventive maintenance measures, mishandling, misapplication, alteration or
modification; service by anyone other than RDM, or damage that is attributable to acts of nature including but not limited to:
- Flood, lightening, power surges or static electricity, water damage, falls, theft, or vandalism,
- Spillage of liquid or objects that have fallen into the equipment,
- Equipment that has been exposed to excessive heat or unstable environmental conditions,
- Consumables such as Franking Acknowledgement Printer Cartridge or Franker Assembly, or other EC6000i Gen2 or
EC7000i consumables or accessories such as cables.
RDM’s EC6000i Gen2 or EC7000i units with problems found to be caused by incorrectly set configuration parameters (IRN #, Owner Code,
Merchant ID, etc.) are not considered defective and will not be serviced under warranty.
Warranty is void if any of the external case of the unit has been opened or removed or the unit has, in RDM’s opinion, been damaged through
misuse or improper care.
Units returned to RDM for warranty repair will be re-configured with factory defaults and returned to customers. All stored images in the
scanner will be cleared. Customers will have the option of having the images uploaded to RDM’s Image & Transaction Management System
(ITMS
) for archiving or e-mailed to them prior to being cleared from the scanner.
