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Troubleshooting
In the course of everyday operations, you may encounter minor malfunctions in the EC6000i Gen2 or the
EC7000i unit. Before calling for service, review the troubleshooting steps below.
Modem Does Not Function
1. Examine the telephone line cord and all telephone connections to ensure that they are still
connected properly.
2. Ensure the telephone line is working by removing the connection from the EC6000i Gen2 or
the EC7000i and connecting it to a telephone base unit.
3.
If the telephone line is not working, contact your local telephone company for repair.
Peripheral Device Does Not Respond
1. Ensure that the scanner’s cable is still properly connected to the correct port on the back of the
unit (according to instructions provided by your distributor).
2. If the problem persists, contact your distributor.
3. Ensure that the correct power adaptor is connected to the unit and change adaptors if
necessary.
