Chapter 5: Other Information
Chapter 5
31
Graphics contained within this publication are for representation only.
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers:
If you prefer, we can provide you with the name of an
Authorized Service Representative who will visit your home for a fee to install your
electronic entertainment system and to instruct you in its operation. For details about this
service, call 1-888-206-3359. For additional assistance while using your RCA product, please
visit www.rca.com/customersupport.
TV Problems
TV won’t turn on
•
Press the TV button.
•
Make sure the TV is plugged in.
•
Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•
Something might be wrong with your remote control. Press the POWER button on the side panel of
the TV. If the TV turns on, check the remote control solutions on page 32.
•
The front panel controls may be locked (disabled). Use the remote control to unlock the front panel
controls by selecting the
Front Panel Block
in the
Parental Control
menu and press OK (box won’t
have check mark).
Buttons don’t work
•
If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
•
The front panel controls may be locked (disabled). Use the remote control to unlock the front panel
controls by selecting the
Front Panel Block
in the
Parental Control
menu and press OK (box won’t
have check mark).
•
Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
•
Sleep Timer might have been activated. Go to page 28 for instructions.
•
Wake Up Timer turned on the TV and no remote or front panel buttons were pressed for two hours.
•
Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and
then turn on again. If this happens frequently, the voltage in your house may be abnormally high or
low.
•
Unplug TV. Wait five minutes. Plug it in again.
TV turns on unexpectedly
•
Wake up Timer might have been activated. Go to page 28 for instructions.
Blank screen
•
Make sure the component connected to the TV is turned on.
•
Try another channel.
Sound problems, picture okay
•
Maybe the sound is muted. Try pressing the volume up button to restore sound.
•
If using DVI, RGB, S-Video or Y, Pb, Pr, remember to also connect the component’s left and right
audio output jacks to the corresponding TV’s AUDIO jacks.
•
Make sure the
Volume
option in the
Sound
menu is turned up.
•
Make sure headphones aren’t connected to the headphones jack.
•
If sound is only coming from one speaker, you might have only connected the mono cable to the
L AUDIO IN jack. Access the
SOUND
menu, highlight
Sound Type
and then choose
Mono
.
Can’t select certain channel
•
Channel may be blocked or not approved through the V-Chip.
•
If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the
TV/VCR button on your VCR).
Noisy stereo reception
•
May be a weak station. Access the
SOUND
menu, highlight
Sound Type
and then choose
Mono
.
16394790.05 Other
4/12/04, 6:34 PM
31
