RBR quartz3 Q, Instrument Manual

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RBR#0008818revA – 23
Item No. Part No. Description Qty.
1 0002430 SCHS 1/4-20x1 SS MCMASTER
92196A542 4
2 0007865 RBR external pressure adapter 1
3 0001798 O-RING 2-012 N70 1
6.6.6 Repairs
We support all instruments and software that we manufacture. First line support is always available by phone or e-mail.
Please contact us immediately if you are experiencing problems with your RBR product. It is very important to contact
us before returning your instrument, as some difficulties can be easily solved on-site by the user. Please have the model
and serial number of the unit handy when you contact us at support@rbr-global.com .
There are no user-repairable parts of the logger. Any attempt at repair, whether successful or not, without prior
authorization from RBR Ltd., will void the warranty. If it is necessary to return the product to RBR for an upgrade, repair,
or calibration; please review the detailed shipping information on our website www.rbr-global.com before returning the
unit.
In the unlikely event of an instrument requiring service at RBR, contact us for an RMA number and please use the
following shipping address:
RBR Ltd
95 Hines Road Unit 5
Kanata, Ontario
CANADA K2K 2M5
Tel1 (613) 599-8900
For those who are shipping from outside of Canada, you will need to clearly mark the waybill and any other customs
paperwork with the following:
"Canadian goods being returned to manufacturer for repair. NOT A SALE."
Please state the instrument value on the waybill as closely as possible to the current market value based on the original
purchase price less depreciation. Please contact RBR if you have any questions about the instrument value. Send the
unit using your own preferred method (prepaid). However, we suggest that you do not use Ground Service since
customs brokerage charges will be billed incorrectly.
Units repaired under warranty will be returned prepaid by RBR. Warranty repairs are decided on a case by case basis.
Standard Repair Charges (Non-warranty)
Our minimum repair charge is $150 CAD. This charge covers a comprehensive initial check, including verification
calibration and sensor functionality. Minor repairs are also covered by this basic fee. If further repair work or re-
calibration is necessary, a quotation will be issued to the customer. Once we have received authorization to proceed,