10
Need Help?
Visit our web site for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at
www.razor.com
. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service
contact information is listed at the back of this manual.
TROUBLESHOOTING GUIDE
*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE:
All troubleshooting steps should be performed by an adult only
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative
Problem
Possible Cause
Solution
Product does not run.
Product is rolling backwards
Undercharged battery
Throttle will not engage if the product is rolling backwards. Come to a
complete stop and then activate the throttle.
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours
after each subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged
into the charging port, and that the charger is plugged into the wall.
Product suddenly stopped
working while in use
Loose wires or connectors
Burned-out fuse
Motor or electrical switch damage
Check all wires and connectors to make sure they are tight.
The fuse will burn out and automatically shut off the power if the motor
is overloaded.
An excessive overload, such as too heavy a rider or too steep a hill, could
cause the motor to overheat. Refer to replacing the fuse instructions on
page 7 of this manual. Correct the conditions that caused the fuse to burn
out and avoid repeatedly burning out fuse.
Contact your local Razor authorized service center for diagnosis and repair.
Short run time (less than
15 minutes per charge)
Undercharged battery
Brakes are not adjusted properly
Charge the battery. A new battery should have been charged for at least
12 hours before using the product for the first time and up to 12 hours
after each subsequent use.
Check all wires and connectors. Make sure the battery connector is tightly
plugged into the charger connector, and that the charger is plugged into
the wall.
Refer to brake adjustment instructions on page 7 of this manual.
Product runs sluggishly
Sometimes the product doesn’t
run, but other times it does
Riding conditions are too stressful
Tires are not properly inflated
Product is overloaded
Loose wires or connectors
Motor or electrical switch damage
Use only on solid, flat clean and dry surfaces such as pavement or
level ground.
The tires are inflated when shipped, but they invariably will lose some
pressure between the point of manufacturing and your purchase. Refer to
instructions on page 4 of this manual to properly inflate tires.
Make sure you do not overload the product by allowing more than one
rider at one time, exceeding the maximum weight limit, going up too steep
a hill or towing objects behind the product.
Check all wires around the motors and all connectors to make sure they
are tight.
Contact your local Razor authorized service center for diagnosis and repair.
Product makes loud noises
or grinding sounds
Chain is too dry
Apply a lubricant such as 3 in 1
TM
or Tri-Flow
TM
to the chain.
