21
?
The battery cannot be charged, the display shows
an abnormal battery power.
Use a multimeter to check if the battery still have
voltage.
Check if the charger indicator is normal. (Red light
means charging, green light means fully charged)
The battery case is damaged, stop using the battery
and contact us.
?
The brakes make abnormal noise.
Adjust the brake pads or brake discs, as we noted in
the picture above.
?
The rear wheel motor makes abnormal noise.
Lift the rear wheel off the ground and press the
throttle to see if the rear works. Then contact us
with a video for further solutions.
?
The derailleur is pressed or the chain falls.
Try to strengthen or adjust the derailleur (refer to
the relevant part in above)
?
Can I refit the bike?
The bike can be disassembled and refitted. But our
warranty will not cover any bike problems after the
refit.
TROUBLESHOOTING
