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Ebike performance will vary with rider weight, cargo
weight, rider /cargo shape (both contribute to drag),
terrain, tire pressure, brake adjustment, throttle vs PAS
usage, pedal power, battery charge level, ambient
temperature and wind conditions.
Rattan Ebike should be operated in accordance with
the Rattan Ebike manual provided with the bike. The
warranty will be activated automatically from the date of
shipment in a period of one year when Rattan Ebike used
in accordance with the user manual. All other
obligations and conditions or liabilities, including
obligations for consequential damages are hereby
excluded.Damage caused by failing to adhere to
instructions and warnings issued by Rattan Ebike is not
covered under warranty.
Services
If you notice any problems under the warranty with your
bike, please contact us at
with
the Following Information:
1.Platform of the purchase, such as Amazon, Brand
Store, etc. (If purchased on Amazon, Please also include
the seller name on your order) Order number/ID
2.The email and shipping address you used when
placed order Pictures/Short videos of the problems and
a brief description of the problems
DISCLAIMER
