Troubleshooting
15
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1. On Windows XP, a message is populated, saying HI-SPEED USB Device Plugged into non-HISPEED USB Hub.
* This message is displayed when connected to a USB port which does not support USB2.0. In this case, transmission is
made in the speed of USB1.1 Please upgrade your main board to that supporting USB 2.0 or purchase USB 2.0 host card to
speed the copying of files.
2. RSH-250 is not detected in My Computer or Windows Explorer after connecting the device to PC.
* If you are using Windows 98SE, you have to install drivers. If you installed a new hard disk on your PC, please perform
partitioning and formatting.
3. After connecting to a TV, the screen remains blank or shows flicker.
* When video out setting is incorrect, the screen remains blank or shows black and white picture or flicker. In this case,
please push the [TV OUT] button on the remote controller slowly until video output mode screen appears.
4. When connecting to a TV, Rapsody stands still with initial screen shown.
* Make sure that the hard disk connector of RSH-250 is connected to the hard disk.
* Make sure that the hard disk was partitioned and formatted.
* For Windows XP, RSH-250 is not detected when hard disk partition is in [Dynamic Volume]. Please remove and retry
partitioning for use.
5. When playing a video, subtitles are not displayed.
* Subtitles are not displayed when the name of video file is the same as subtitle file.
* If the voice codec is in DTS, extra receiver providing DTS decoding is required. In this case, please connect to an extra
receiver using optical cable or purchase RSH-250D. As RSH-250D allows DTS 2-channel down-mix, DTS audio signals are
converted to 2-channel analog stereo.
7. When O.T.G. backup fails for a USB device.
* In order to use the O.T.G. function, first partition of the hard disk loaded in RSH-250 should be formatted with FAT32.
* O.T.G. backup is not allowed for devices that does not support UMS(Universal Mass Storage) standard.
* Some digital cameras, though they support UMS standard, are not supported. In this case, please use extra memory card
reader for backup.
* Devices requiring much power consumption may not be supported due to power limitation of O.T.G. USB socket.
8. When RSH-250 is not detected by a PC.
* Please make sure that RSH-250 hard disk is formatted.
* For a hard disk consuming a lot of power, connect an adapter to RSH-250.
* Connection may fail when the USB port on the front side of a PC is used.
