11
Troubleshooting
1. HOT
Issue:
Operation of the control box, continuously, for more than 2 minutes.
Solution:
a. Wait 18 minutes.
b. Disconnect the power cable, wait a few minutes, and then plug the cable to the power source. The error
code will disappear.
2. E01 and E02
Issue:
a. One of the control box cables is not connected properly, it is defective or broken;
b. The weight on one side of the desk exceeds 120 kg.
Solution:
Make sure all the connection cables are properly connected.
Then wait 3 seconds and the error code will disappear. If the problem still persists, replace the engine with
a new one.
Remove load from desk, then the error code will automatically disappear.
3. E06
Issue:
The difference between the two lifting columns is higher than 1 cm (0.4 inches).
Solution:
Start the "Reset" process.
4. E07
Issue:
The load weight exceeds the limit of 120 kg.
Solution:
Remove some from the things on the desk to make sure the total weight does not exceed 120 kg.
5. E08
Issue:
The input voltage is lower than the required value.
Solution:
The error code will automatically disappear when the voltage increases and reaches the limits
required by the device.
6. E09
Issue:
The input voltage is too high and exceeds the maximum allowed value.
Solution:
The error code will disappear automatically when the voltage decreases and reaches the
maximum value that the device can support.
7. E10
Issue:
The control panel is not connected or does not receive power, while the control box is already
connected to a power source.
Solution:
Wait 1 second, the error code will disappear automatically. If the problem persists, check the
connection cables.
