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800-621-8560
Warranty Policies
Congratulations on your purchase of a Randell Manufactured piece of equipment.
Randell believes strongly in the products it builds and backs them with the best
warranty in the industry. Standard with every unit comes the peace of mind that
this unit has been thoroughly engineered, properly tested and manufactured to
excruciating tolerances, by a manufacturer with over 25 years of industry presence.
On top of that front end commitment, Randell has a dedicated staff of certified
technicians that monitor our own technical service hotline at
1-800-621-8560
to
assist you with any questions or concerns that may arise after delivery of your new
Randell equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in
material or workmanship.
Randell warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
NOTE: Warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up.
In the event
equipment was shipped to a site other than the final installation site,
Randell will warranty for a period of three months following installation,
with proof of starting date, up to a maximum of eighteen months from the
date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S.
Component part warranty does not cover glass
breakage or gasket replacement. Randell covers all shipping cost related to
component part warranty sent at regular ground rates (UPS, USPS).
Freight
or postage incurred for any express or specialty methods of shipping are
the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell manufactured unit fails due to defects in
materials or workmanship within the first ninety days, Randell agrees to pay
reasonable labor incurred. During the first ninety days, work authorizations are
not required for in warranty repairs.
However, repair times are limited to
certain flex rate schedules and hours will be deducted from service invoices if
they exceed allowed times without prior approval and a work authorization
number.
Warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and setup.
Where equipment is
shipped to any site other than final installation, Randell will honor the labor
