troubleshooting
troubleshooting
To assist you with troubleshooting, please refer to the list
of possible solutions to the left. You are always welcome to call
Customer Support, but the solutions listed may be all you need
to have your system up and running quickly.
Check power connection
- Ensure that the cable is secured to Deutsch port and display.
- Reestablish the cable connections by unplugging them, then plugging them back in.
Check communications
-
Look for any crossed-out icons on the lower right of the display.
- Take the truck for a drive to ensure that the issue is not signal interference.
Verify registration information
- Check the Registration screen to make sure you have entered the correct Truck #.
- Verify your customer number (Customer # or Cust. ID). If you have questions about
your customer number, please call Customer Support at 1-800-641-RAND (7263).
Check communications
- Look for any crossed-out icons on the lower right of the display.
- Take the truck for a drive to ensure that the issue is not signal interference.
Restart the unit
- Restart the unit by first logging off, then pressing the
On/Off
button.
This will cause the unit to reset and reconnect.
Check communications
-
Take the truck for a drive to ensure that the issue is not signal interference.
Restart the unit
- Restart the unit by first logging off, then pressing the
On/Off
button.
This will cause the unit to reset and reconnect.
Check communications
-
Take the truck for a drive to ensure that the issue is not signal interference.
Check connections
-
Ensure that the cable is connected to the Deutsch port and display.
Restart the unit
- Restart the unit by first logging off, then pressing the
On/Off
button.
This will cause the unit to reset and reconnect.
Try a different unit
-
Try a different unit to determine whether the issue is with the unit or cable.
Check connection
Make sure truck ignition is on
Restart engine
No power or
intermittent
power loss:
Unable to
register:
Unable to
send and receive
messages:
Unable to
connect cellular
modem, GPS
or Wi-Fi:
Nothing appears
on display:
Unable to use
touch screen:
J-Bus not
responding:
Problem
Possible Solutions
For Sales Information Please Contact
RoadTrucker Inc
(www.RoadTrucker.com)
8312 Sidbury Rd.
Wilmington, NC 28411
(800) 507-0482 / (910) 686-4281
